I would like give a shout out to Ron Urbanavage and his staff. Without Ron I would not be writing this review. I know this review is long overdue but it was Ron who helped us in getting the vehicle we wanted. After 6 weeks from not getting any responses back from the sales staff, I had read the reviews on the website and Ron was the only person replying back. I knew he was the person to contact and Im glad I did! It was worth the 2 hour drive to finally get the vehicle wed wanted! So, dont give up when youre not getting any responses from the sales staff -- contact Ron directly and he will make it happen!Thanks again, Ron.Som Soukhome

If I could give Adam a million stars I would!! Adam is filled with so much knowledge, and not only that but is caring about making sure you stay in your price range along with what is going to benefit you in the long run. Adam will always find the perfect car for you. He takes the time to walk through every single function the vehicle has, you can tell he doesnt come to work just for a paycheck. He truly genuinely loves his job, customers, and being a salesman. His personality is out of this world. If I owned my own dealership I would hire him in a heartbeat. I also wanna thank the gentlemen in accounting that walked me through signing my papers and explaining how everything will work along the way. Exceptional service. I will most definitely come back for my next purchase, along with referring friends and family. Keep it up!!

Cant say enough good things about Chad and Joey. Chad helped us stay within our monthly budget for a car payment, was upfront and honest, and even recommended one car over the other despite the cost increase. Joey was beyond personable and went above and beyond to help us get the right car for our needs. We will be back for car #2!

This is the best Toyota dealership Ive been to in Michigan. The service department is very professional and kind. They go above and beyond to help and explain everything with your vehicleI will only have my vehicle serviced here now. Worth the drive!

I like the assistance received from Donovan at Fox Toyota of Cadillac MI and the work he did in locating a new Highlander for us. He kept us well informed during the entire process. All price negotiations were handled efficiently over the phone. I did my homework ahead of time and knew what price and trade in value I was looking for. I appreciate the fast, friendly. transparent and no hassle signing process with Donovan when we came in to complete the deal. He ran through all the features of our new car, set up our Toyota App connectivity and answered all of our questions. It was great not to have to sit through any high pressure sales pitch for extended warranties, wax job, etc.

The best car buying experience I have ever had! From start to finish they were great to work with. No hassles, and no pressure. This dealership is 2 hours from my house and I will be returning in the future.

I went and picked up a RAV4 from this dealership I just drove it home and oh my god what a wonderful car and it felt so good having something new!! Everyone needs a new car get in there and get a good deal and enjoy it

UNTRUSTWORTHY. Slimy customer service; Pushy. Sold me a used truck that started leaking in the rear axle a week after I bought it. Took them over a month to fix it. All the while dealing with their team of dunces; poor communication. Then a month later find it wasnt a full fix of the issue. Had to drop $3300 on repairs two months after getting it. These Toyotas sell themselves. This dealership has crumby service and sales personal. Take your money elsewhere! Real cute how the owner responded to my google review but wont respond to my emails.

Great Experience. Donovan got me what i was looking for quickly & Gordon got it under budget. The process was easy and straight forward. I would recommend to anyone looking for a new Toyota.

The sales rep, Donovan, was quick to respond to my online inquiry. He answered all my questions and was friendly; helpful. Also, Gordon, finance manager, was efficient and thorough in explaining my agreement. I was pleasantly surprised there were no issues. Both contacted me several times on the phone prior to my arrival to make sure everything went smoothly considering I was driving 3 hrs to pick up my truck.

Adam williams was great! He gets 5 stars

I highly recommend Fox Toyota of Cadillac.I have gotten two vehicles from this dealership in seven months due to an accident that destroyed my first. My salesman, David Sparks, has taken care of every detail along the way. I have never been treated with such genuine kindness and honesty when getting a new vehicle. David went out of his way to find a vehicle that I could afford and would feel secure driving. He worked closely with Gordon Tower, in financing, to make sure I understood all aspects of the vehicle pricing. Every interaction I’ve had at Fox Toyota of Cadillac has been positive. Their service is excellent. I will always recommend David Sparks to anyone needing a vehicle.

Best Socially Distanced Purchase EVER! Fox Toyota of Cadillac had a great selection - we were able to choose our perfect vehicle off the lot. The sales staff was knowledgeable and quick to respond via email and text. The purchase was technology driven - we were able to communicate via email and text without needing to visit the dealership. Picked up the new car in a 15 minute in-person visit. Best experience EVER! Plus the Toyota Rav4 Limited Hybrid is the quietest, most well-equipped car we have ever owned. Highly recommend!

Very helpful and accommodating staff. I didnt have to go to the dealership for anything. My salesman worked with me over the phone and via email to get everything squared away, he even delivered my new vehicle to my home some 50+ miles away from the dealership.

I write few reviews but in this case because of my recent experience with Fox Toyota and Sales Representative David Sparks I felt I should in some way try to reciprocate for the genuine interest, patience and effort afforded to me and my situation. Im a retired guy who enjoys his car and driving. I had my mind set on a certain model but equally important to me, equipped in a certain way. While I live over an hour and a half from Cadillac and have a Toyota dealer closer to me, my experience with that dealer and their sales representative was congenial but not productive in finding a match. Enter Mr. Sparks whom I assume just happened to pick up the phone when I called. I should say that my entire transaction was conducted by phone, something that others concerned with our national health issues may take note. Finding the car was difficult and time consuming but David sensing how important it was to me didnt relent. He was also helpful in explaining financing options and securing best situation for my budget and life style. Thank you David Sparks and the all the folks at Fox that helped to make me a very satisfied customer..

I purchased a 2013 Toyota RAV4 from them about 2 year’s ago and recently traded it in at a different car dealership in June, and I have been calling them sense July leaving my name and number for them to call me back on receiving my gap insurance reimbursement, if you buy a car from them I HIGHLY SUGGEST you do NOT purchase a Service contract or gap insurance, because they will not get back to you and have horrible customer service.

My rear window would not return to the up position, and they got in the next morning and had it fixed the following day when the part arrived. They even gave me loaner since the part was running late so I could run the errands I had planned.

Fast, friendly service and open and honest buying experience.

Excellent service advisor, multi point inspection and estimated costs. Waited at the dealership and everything was done in an hour

Awesome facility, staff, and overall customer service. I have bought two vehicles here now and have experienced nothing but the best every time I go in. Will be recommending people to check out Fox Toyota of Cadillac for years to come!

All vehicles INSIDE. Plenty of space to move around. Seriously this place reminds me of going to a car show.

Friendly, courteous sales staff & management. No pressure laid-back atmosphere. The fellow I dealt most directly with was open, honest and helpful answering my many questions & concerns, walking me through the entire buying process without making my wife & I feel rushed. This was especially noteworthy since we were traveling a long distance (3 1/2hrs) to find/buy the Tacoma I wanted. In general, a very relaxed business atmosphere; the opposite of what many would expect from a car dealership. Would definitely recommend to anyone looking for a positive buying experience.

Started out on a bad note but they definitely reconciled. Sat down with the GM and had a pleasant interaction.

Great service every time. Text alerts all the while they are working on your ride.

Love the dealership and service department i even drive an hour 1 way to get service there, however after I hade my tires rotated the car vibrates going down the road. I feel balancing should be included when rotating them.

Best Toyota Service ever! Our truck is 9 months old and had a Transmission issue that required immediate service. Our local Toyota dealer had a 3 week service backlog and was unable to help us. When we called Fox Toyota of Cadillac - 40 miles away - Bryon the Service Manager said if we could get the truck towed there he would work us in as soon as possible. Not only that he helped us get a vehicle to use in the meantime. Best service experience from Toyota ever. We will be back soon for normal service.

Purchased 2 cars from them in 1 1/2 years. First was good hence the second.The service department is the worst. Car still under warranty and have to ask 4 times to fix the seat belts. Had to ask 3 times to change the phone number on file. Car has rust on the back and I have asked about it multiple times. I got looked at today and they said “ I did t know about any rust” I looked at Melissa and said “ you took pictures with tour cell phone” then I got the oh ok ya I remember.I am to get oil change and tire rotation at the same visit, every 5k miles. I was told that was wrong it was every other visit for tire rotation. I told the service tech thank you.Then I was told by Melissa that she didn’t appreciate my attitude and didn’t need my business. I didn’t really have an attitude, very irritated until that comment. Then I got some attitude. Told her that if the service department did their job the first time then I wouldn’t be irritated. She said that she was tired of my attitude and the way I am when I come in. And again I say do it right the first time or find someone who canNever again will I purchase anything from them. I have 1 oil change left and I’m done!!!The only reason I am giving 1 star is our salesman was great, however he has left for another dealership so I’m out too

Nice,no coffee.

David sparx was awsome great experience.

I took my sister in law here to make sure she was getting a good deal on a F-150 lease. We worked with David Sparks, who I knew we could trust. He gave us the black and white facts, and ensured we were getting the most fair offer possible. This was checked against other dealers and was proven true. David sparks with his patience will be most the honest sales person you can find, and you can be sure you are getting a fair deal!! Thanks Dave!!

Great experience with Salesman David Sparks. He was patient with me while I was getting information to my credit union, he was very positive, and I had 100% of his attention through the whole ordeal. He filled the gas tank and made sure that I had a great experience! Plus if you’re a huge coffee drinker, bonus he has a coffee machine at his desk! I definitely recommend!

Quick service, pleasant staff

Donovan Simmons is a great salesman and makes me feel at home. He is good about not keeping you stuck at the dealership and he also is not afraid to talk to the manager about getting you into the vehicle you want. Fox Toyota of Cadillac is a great dealership and my wife and I are more that pleased with every experience we have had there.

Bought a specialty car from these guys and they knocked it out of the park. Im very happy with the level of communication and professionalism they demonstrated. I would happily recommend them to anyone looking for a Toyota in the area! Thanks much David Sparks and Brad Siler for making me a very happy customer.

Customer service is number one in all respects. This is my second new Toyota Highlander within5 years. Love the car as much as the dealership.

I dealt with David Sparks - purchased new vehicle - and he did an excellent job and was very pleasant to deal with.

I have bought 3 cars from David Sparks and each and every time he has been honest and consistent in getting me a fair and decent vehicle. His customer service has been flawless and the best Ive ever had the privilege of experiencing. When in search for a vehicle, ask for David Sparks, he will not disappoint!

Very good service department but somewhat long in the tooth for an oil change and tire rotation. Good people and great attitude toward the customer.

We scheduled an appointment to get the airbags on our 4runner replaced per the recall, drove an hour and 10 minutes only to be told they werent sure they had the parts needed. After checking we were told we got lucky as they have the part.We had been told there would be a loaner vehicle available and the repair would only take an hour. Guess what? No loaner and its a 2.5-3 hour repair!

Me and my wife were looking for a Rav4 for her snd the salesman Rob was amazing. Found my wife an absolutely beautiful Rav4 and by the way it was her favorite color. Amazing team at Fox Toyota in Cadillac. I will be returning when I need to get a vehicle also.

Had my first scheduled service visit on my new (to me) Toyota. The mechanics knew their stuff and the manager didnt try to hard-sell anything I didnt want or need. Very positive experience and will return for future maintenance visits.

After frame recall on my toyota tacoma i was having alternator issues they ended up charging me $400 for an alternator sent me home and still had the issue. Ended up bringing it back and it was just loose wires they didnt tighten up fully when they swapped my frame.

These people are super helpful and friendly. I had lots going on, and my vehicle had an issue that needed quick help, and they pulled strings to get me quick help

Well, a little miss communication. But once I put my foot down. They worked with me. Just next time say what you said and dont change it up, when you get to fiance manager. But besides that all good.

Employees like Melissa in the service department are the reason I keep coming back. They are very pleasant to work with and they take great care of my car!

Very communicative, always letting you know how things are going (like a hospital for your vehicle). Nice, spacious waiting area.

I had just hooked up my travel trailer and my electric brakes were not working. Even though I did not have a appointment the service manager had two technicians come to my truck to trouble shoot the problem. Even though they were not able to repair the trailer they checked the entire truck wiring.

The people were so friendly and followed up on questions, etc., in a way that showed they truly wanted to make our experience a good one. They always smiled, and they went the extra mile to make sure we were getting our needs met. Very unusual in this day. We are so happy to be able to do business with them. They are a joy to work with! We definitely will tell others how great they are.

Hard to believe it takes a week to get a single part in! They definitely dont have Amazon Prime lol.

I am very disappointed in fox toyota!!!

Leased a Toyota Prius from here back in 2013. The process was smooth, did most of the deal over email, even ordered the color. They did a thorough job of going over the car, maybe even a little too thorough, took over an hour to take ownership of the car. They sure try to shove extra insurance at you! All in all, staff here, including the service garage when I needed service on the car were friendly and knowledgeable.

My Husband and I had previously purchased a car from Fox Toyota and loved it. For our new car, we decided to get a different type of car and visited another dealership. After having a horrific experience and being treated like we didnt matter, I went back to Fox. There team went the extra mile to make my husband and I feel like we mattered. They were upfront and honest about everything we wanted to know. I would defiantly recommend Fox Toyota of Cadillac to anyone in the market for a new car.

Great staff and great vehicle i found, quick buyout process and was happy with the service.

Courteous staff, prompt service, cost less than estimate and now I feel confident that my vehicle has genuine Toyota parts, replaced by certified Toyota technician.

Great service.

Although their free loaners were all checked out, my car had a service recall, oil change, inspection, and tire rotation done within about 2 hours. They have a nice lounge area and a subway across the road. They even brought out my air filters, asked if I wanted them replaced and told me the price for each. I immediately knew they were mine because of all the white pine needles from the tree in my yard.Fast honest service if you ask me.-Brian

I couldnt have been happier with my purchase! The customer service is great, their no pressure, customer centered attitude is what makes them my #1 choice! They earned my business for years to come! When you go ask for Ryan! He will hook you up and if you dont have anyone referring you, tell them (Tyler Stevens) sent you; they have a referral program that pays money to the both of us!

I always have a great experience at Fox Toyota of Cadillac. Everyone is professional and the work is excellent. If they find something additional that needs attention a thorough explanation is given as to why it may need attention. Overall, a great place to have work done.

I will never recommend or go to Fox Toyota of Cadillac again! My parents took their Camry there to get serviced a day before driving it to Florida for the winter. They were told that the engine was junk and they would never make it to Florida in their car. A salesman kindly overcharged them for a new 2019 RAV4 that didn’t even have a working GPS system. They also sold them every un-necessary warranty they offered. Working with the Fox Toyota staff about these problems was a nightmare! They offered my parents $500 trade-in for the Camry but thank God they didn’t take that offer. We just had the Traverse City Toyota dealership do a compression test on the Camry and the engine is in perfect condition. So apparently they told my parents it was junk just to get them to buy a new car. What a SCAM!!! I totally think Fox Toyota is taking advantage of senior citizens! So SENIORS PLEASE BEWARE!!!

The service attendants are friendly and knowledgeable. They go the extra mile to see to that you are comfortable while you wait for the vehicle with even warm fresh cookies, fruit, deep cushioned couches etc. What a nice experience. Cost of service is comparable to other dealers except Traverse City where it is outrageous. I deeply appreciate Fox Toyota of Cadillac.

I had a fantastic experience buying my Toyota Tundra. The communication from Tina and Adam to both my wife and myself was terrific and the follow through was very much appreciated.I would definitely recommend them to any of my friends.

Tyler Robertson is the best salesman ever, highly recommend him to my friends and family.

Competent & friendly business.

Excellent service (oil and filter change along with replacing the cabin filter). Vehicle was washed and tire air pressure set at the level I requested. Service only took one (1) hour total.Pricing is more than fair. Vehicle uses 0W-20 Synthetic and the price at under $5 per quart cannot be beat.James R.Beverlin

Excellent friendly service and staff. Clean and good wait area!

Had it 4 months And its not wanting to start

The sales rep, David Sparks, was very friendly, helpful and just a joy to work with, and I will recommend David to all my friends! He helped me buy an awesome car!

Helpful staff, stayed late to help get me into my first brand new car and I feel like i was treated more fairly and they were more honest with me about my options than any other Dealer.

The service manager is very professional, but friendly. He contacted me to get my consent to perform an extra service on my car, and explained why I needed it. I appreciate that the service manager never tries to talk me into services that I don’t need; and his honesty is why I will continue to bring my car to Toyota for service.

First time in the store, easy to find, easy to park and easy to deal with. Thanks Fox Toyota of Cadillac, (really Fox Toyota of Toyota)Jason in the parts department bent over backwards to make my experience wonderful. Thanks!

I have my 2005 Highlander registered here for service and have been very happy with the staff here. They are friendly and professional!Keep up the good work guys!

No integrity here. I drove 1 1/2 hours to look at truck and decided to buy it. It needed to be looked at by service so they were going to get back to me the next morning. I did not receive any communication all day. I left voicemails and emails to find out that they sold the truck on me after I left. DO NOT do business with them!

I was impressed with the professionalism of the service department and of the sales department when purchasing my new used car. I never have had a complaint and will be doing all my service requirement with Fox Toyota of Cadillac. Thank you for everything that you did in the past to assist me and for all that you will do for me in the future.

I had my 3-year-old grandson with me this time. He thought it was terrific that you had a little table and chairs available just for him! And cookies too! As always your staff is efficient, friendly, and respectful.

Very helpful in getting a new car after mine was totaled in an accident, and on an affordable budget.

I went to Fox knowing what kind of truck I wanted. The dealership did not have one on hand. Brad the sales manager informed me he would find me one to my specifications. I came in on a Friday and Saturday received a call from my salesperson that they had located one at another dealership and would have it ready for me by Monday afternoon. I am extremely pleased with the effort provided by Fox Cadillac. Vehicle #5 through this dealership.

I came back from vacation to a dead battery in my car. After I got it started, I took it to Fox to have the battery checked out, since it was old. I found that I did need a new battery. It was done quickly, so I was able to be on my way.

From the moment I contacted the dealership online, everyone was prompt and very helpful. My salesperson, Melissa, went above and beyond to answer all my questions and concerns and accommodate me.

Fox Toyota of Cadillac is the best! Their friendly and efficient service keeps me coming back. I like the fact that I am servicing my car where I bought it. They know Toyota.

Fast service. I wasnt even asked to buy a car... It was nice

I went here looking fur a specific make, model, and year that my mom wanted. Sales manager assured me he would and could do it. Didnt happen, I ended up doing the work and found said vehicle within 30 miles.

We recently purchased a used 2013 Tacoma from Fox of Cadillac, We had a great time, It was a little under 3 hours from the time we decided to purchase to being on our way home to Midland with the truck. All the staff we came in contact with were very polite & personable.

David Sparks was easy to work with and made purchasing a car easy.

Great group of salesman. Good place to buy a car.

Awesome for service. Nice seating area, snacks (great for the kids), nice bathrooms that are always clean (again, great with kids), toys, and a comfy couch.

Bought a 2010 Toyota from Fox in October 2013. The owners manual had extreme water damage making it literally unusable. We were assured when we picked up the SUV that they would mail us a new manual. Almost two months now and still no owners manual after numerous calls and emails. They actually told us weeks ago it was going out in the mail that day. We have had great experiences with Fox in Grand Rapids but we wont deal with Fox in Cadillac again. This is such as stupid small thing, why wont they send us an owners manual? It makes me think that once they sell the vehicle they dont care about you as a customer anymore. If we cant get an owners manual, what kind of service would be we get if something really went wrong? I would suggest you look elsewhere.

Great people. Amazing and caring service

I have the ToyotaCare offering with my 4Runner. Logan in the service department is wonderful to work with - thanks Logan!

I actually work here as lot attendant, hopefully sales soon!

MY EXPERIENCE WAS AWESOME&I LOVE THE FOX FAMILY DEARLY.THANKS FOR HELPING A SINGLE MOM OUT

Thanks Fox Toyota for the great service. Kevin and Logan in the serivce department are always very helpful and professional.

My experience working with Fox Toyota was amazing! The entire staff was great to work with and made buying a car fun for the first time ever. I will always recomend Fox to my freinds and family.

Simple oil change & tire rotation today but they were on time, wait in the lounge was pleasant and several employees interacted with customers.

A few months ago my husband purchased a rear seat cover for our 2017 Tundra. We had them install it for us. After waiting just over 2 hours for it to be completed they charged us 1.5 hours labor. When I went to install the carseats back in the vehicle I noticed they didnt even install it properly around the headrests. Fastfoward to today when I needed to wash the seat cover. It literally took me less than 30 minutes to remove two carseats and the seat covers and then reinstall the seat covers and both carseats. What a fricken ripoff. Will never trust or recommend them again!

Ryan Koetje was awesome above and beyond service not just the salesman .Highly recommend him.

Fast appointment, fast service and friendly service staff. Nice lounge and treats, Thanks

I was looking to buy a used Toyota Prius, and my boyfriend has always raved about Fox, so I decided to go through them. They had the exact one I wanted, the financing process was smooth, all the representatives were more tha willing to answer questions, and they set me up with a great deal.Had the vehicle for about a day and realized the AC was leaking water. I called to see if they would cover the repair since I hadnt had the vehicle long, and they were fine with that. Brought it in and had to wait for the repair to be finished, and it didnt take long. The staff are all great and very satisfaction oriented. I would suggest them to anyone.

Awful experience with Fox Motors of Cadillac, have had nothing but problems with the lemon they sold me. From the botched title, to the countless pre-existing problems Ive had since buying my truck, would not recommend this dealership. Been a total nightmare for me, negligence is the word that comes to mind when I think of Fox Motors of Cadillac.

The Service Manager solved a problem we were having with a quick solution, Thank you Adam Tower!!

Great people, professional service, nice facility.