Customers Service was not knowledgeable and seemed to only be motivated to add additional services to jack up the fees. Just bought car in May. Went in for second maintenance scheduled appointment for oil change and tire rotation but was nearly charged for an entire tune up. KIA cert inspection guarantees thats checked before care is sold. So far every visit becomes more expensive. This place is a rip off and whole staff seems to be in on it. Had to find my original sales person to prove i just bought the vehicle. 👎 Told them my tires had already been rotated and they did it anyway puting all the tires back in the bad spots they were rotated from😵. Terrible.

CASSANDRIA WAS GREAT. Recommend her totally. Shes really great. Come and see her. Her professionalism is out if this world. CUSTOMER SERVICE was off the chain

Its maddening to deal with the Kia Service department. When you bring your vehicle - none of the service advisers greet you. I had to step in the way of one of them in order to get noticed. Then, the service consultants dont keep you posted on the status of your vehicle. Then, when you call - no one ever answers the phone! Its simply ridiculous! Their entire staff needs to be trained on simple customer service! They are not living up to their motto at all!!!!!!

My experience was horrible, I had an appointment for 10:15 am..I arrived early,the service advisor Johari Karamoko was rude and unprofessional .He talked to me as of I didnt know what warranties I had on my car.I repeatedly told him I had a tire warranty and he continued to disregard me.i asked for his manager and Johari told me his manager Eduardo Ricardo was not in that day and in fact his manager was in and available.I did not receive any help from Mr.Ricardo he immediately sided with the service advisor. My vehicle was finally released at 3:30 pm .I am a diabetic and I got sick waiting for my vehicle to be serviced.i cannot go long periods of time without eating..This is the worst customer service experience I ever had in my life.Napleton kia River oaks service center needs a course in customer service.what happened to the customer is always right?What happened to professionalism? My husband and I have purchased 2 vehicles from this dealership with the exact same warranty on both cars and the service was good up until this horrendous encounter. This treatment of return customers is unacceptable!!!!!!

Always great service at RO KIA. Service Advisor Jason Siler is WORLD CLASS!!!

Great service and great assistance, Im so thankful for Cassandria for helping me achieve my goal

Not crowded, and very few new cars.

Cassandra had great customer service!! Really helpful! Thank U guys 4 assisting with my new forte!

CORTEZ MR. POLO ROBINSONHES THE SALESMAN TO SEE... HANDS DOWN... GREAT PERSON

Seemed pressured to buy or get out here. Unsatisfied ):

Had an appointment, they got me in and out with a detailed print out of everything done

Poor service. Bad management. Was there today.

Horrible service (both finance & service department) post-sale

Very nice place to buy or lease a car. Recently picked up a new Santa Fe from George Obas - wonderful man to deal with! Had all the answers to my questions. Thanks again George!

Great service. Love the oil change and car wash

Long wait fir service and unrealistic expectations set by service people. Will not be purchasing a vehicle from them any time soon.

I still smell exhaust fumes when the heat is on.

Friendly service

Scheduled an appointment for a standard oil change and tire rotation. It was quick! Plenty of amenities

I went to look at a kia sorento, and the salesman George was fantastic. He worked a good deal for me, and I bought my first Kia.I will recommend Napleton Kia to everyone I can.

Staff is nice... Prices for repairs are ridiculous

Akeem Loftin was a great salesman!

Very reliable people.

Beautiful mr.polo was so kind and help and the person who did the application process he man slso cant remember his name but thank them so much.

Every time I go there for maintenance I get a new Male pigs need to learn so manner and treat them fair.

They like to play games and run a bait and switch on you. They advertise the cars for one price and then when you get there they tell you that in order to get that price you have to either be a vet or just graduated college or just had pancakes for breakfast or something stupid like that. And then they try to sell you that exact same car for $5,000 more.

The expenience At Napleton was nothing but the best. The salepersonMrs. Cassssandra ?? gave no sales pressure.Even the Finance person Mr. Zenvontis made thetransaction very very pleasant.Thank you. (Even tho the entire time was very long)

Lies and more lies. They lied about everything. Upon arrival everything that was said, had changed. Although none of the information that was given via the phone & online didnt change. Good selection of cars tho

The service personnel gave always. Web great, its Hyundais extremely POOR washed car which can only be described as water run over it. They dont even TRY to dry it. When I SEE what my friends get in car service uce from Their Sister Competitors when a car us brought in, blood boils. Their car barely stops B4 1-2 guys ask the purpose if the visit, take the keys and.begin vacuuming the floors, etc. And when their car is returned its Spotless.ON THE OTHER HAND:Hyundai River Oaks has had this expressed to them multiple times and their redundant response (if any) is that they are NOT as large as the other dealer locations, and thus cant do as well....On behalf of your customers, to that I say:There are Portable vaccums, there are buckets in which you can dip a soft brush and at least hit the rims, and there are towels you can get to wipe door seals of grime, and water which could freeze in winter.You get your car back and dirt grime and bird excrement wasnt even hised iff. Its still where it was.ANENUYUESWater barely chilledThere are candy machines in the Showroom area and MAYBE youll be treated to Fresh and Hot popcorn when they remember to buy and pop it; restrooms are just before entrance into showroom.

Great service and honest management. Very professional. Highly recommended.

I was here with my mother to get her car an oil change and a tire rotation. It was just ok...Ive gotten spoiled because the last two dealerships I got service from gave courtesy washes. Napelton doesnt.

I always encounter great personnel here. They are very and pleasant.

Impossible to contact over the phone. Goes from recording to recording. If you make it to the answering machine, it will hang up on you. It is beyond frustrating, especially since the manager is aware and says theres nothing he can do about it. When you finally do get to speak with someone, they act as if you are putting them out and they never have a definitive update on when your car will be ready.I could go on, but whats the point? Just be aware that if you decide to have your car serviced here, prepare to be irritated, frustrated, annoyed, and without your car for a very long time without any communication as to when it will be ready.

Todays visit to the service department was one of the best I have ever experienced the persons taking me and doing the work on my car at work flight and pleasant and courteous I did not have to wait long and I was pleased with the results of the work.

My daughter got car from them cool down to earth people

Nice friendly atmosphere good salesman and they take care of business when it comes to maintenance oil change or anything else

Amazing group! Jack on the Hyundai side, is great! I love working with him

The service department is accommodating and fast customer service.

Great place with great salesmen. Jason and Zvonte were awesome👏✊👍

A very great car dealership to purchase your next new vehicle recommended to all my family and friends

Got my car from here I was happy. The finance manager Zvontae is a liar he promise things that you dont even ask for and he never follow up.

Will never go here again.

This place is great I worked with Danny “ D” Mabry and he didn’t let me leave until he put me in something because I was about to quit . And he kept trying Thank You So Much Danny

Terrible experience...... They soiled my cloth seats🤬🤬

Love e buying cars here great place shop for cars try them

Very bad customers services and repairs caused more damage. . Now talking to Better Business Bureau

I went here because i receive pre aprove something mail sales guy was cool but the dealership fresh start program o down completely bull. It seemed was like the just wanted to get there and run my credit just to ask for a down payments

Who ever Phil the service guy is, he sure knows his stuff.

Great service. Great deals. Do your research.

Great service and will work with you

Didnt seem to really want to help us from out of town with the car problems. They said we would have to wait 3 days for them to even look at it.

I cant stand sales personnel. The service guys though are very nice and helpful.

Lied to me. told me i was approved and once i got there and thay said i wasnt. one of thesales people put my ss number and other personal info in his personal cell phone. if you go there please watch the sales people.

Drove from waterloo iowa (5hrs) after talking with a salesman about a vehicle. I specifically asked about the exterior condition and was totally lied too. He said the condition was second to none. I arrived and inspected the vehicle and I was immediately disappointed! The front wheel well had noticeable damage and looked as if they tried to hide it with spray paint! Folks seriously this was only the start it was the worst conditioned 2 year old vehicle I have ever seen! I understand a used vehicle is going to have a scratch or two but this thing looked like it had been stolen drove hard and put up wet!. Wasted my time, gas money etc. I will never ever do business here EVER

They are fair and honest with fixing your car and I appreciate that.

Got an oil change recently with really fast service. Thanks

The service was great and they made sure my car was clean afterwards. Will go back again for my oil change.

I was very disappointed and dissatisfied with the customer service....the sales lady outside the waiting room notice that myself and another lady were sitting there for over an hour without one person to give us a status on the work being done with our cars...she stated that someone will come shortly to give a brief report....that did not happen....she came out a second time, after which the lady sitting with me was notified....however nothing was said to me....I was told that the service would take 90 minutes....I arrive at 2:30 for my appointment and did not leave until 5:15.....it would have been longer had I not gone to see about my car....the guy that promised me a update status never came back....when I entered the area he pretended to not remember me....i was promised a car wash that never happened until i brought it back to the salesman attention....at that time I was too upset....to hear any apologies

Went to dealership with a problem and it was solved right away no complaints

Super friendly staff

Good service nice polite people

Hate the wait but not long and worth it.

Bad customer service price is too high

The best ask for Danny.

The service there is great

The service is always exceptional here 💯

Great customer service by personnel.

Nice 🚗 service.

$159.99 for a air filter change 🤔🤬 sharks

Service is great and fast,the techs are knowledgeable.

Very Professional

Always Excellent service

Pretty fast when getting car serviced

Well run, polite, efficient.

Best of the Two.

Great place to shop for a New Hyundai

Test drove 2 EXCELLENT vehicles

Kia dealership takes good care of you

Excellent service as usual

Nice facility shady salesman

Best parts department in town

Wasnt in service was trying to buy car

Good. Cars

Poor customer service in Service department, difficult to reach a service advisor, appointment requests inaccurate.

Fantastic staff and great cars

The service department has a very friendly staff.

Ok sales staff

Very supportive

Cool salesman

Quick service

Love my Kia

Great service

Love service

Nice employees

Best place ever

Very good experience

Great deals

Great service

Great Service!!

Fast and professional