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Carpinteria Valley Lumber
915 Elm Ave, Carpinteria, CA 93013, United States
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Carpinteria Valley Lumber
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Ed
Review β„–1

Good people, good vibeπŸ‘πŸ»! Old school lumber/hardware store for local people! Little bit more expensive than big box stores, but the convenience of being so local, moms and paps vibe feel is worth every penny!πŸ‘πŸ»πŸ˜ŠThe only thing- I needed 1Γ—3 and 2Γ—3 lumber, and they dont carry πŸ˜‘

Ji
Review β„–2

Not an unlimited supply like are Depot, but very convenient in our neighborhood. The staff for helpful in recommending things and theres easy parking inside the yard.

ma
Review β„–3

Raya is such a dream!! So helpful and pleasant. Very knowledgeable!!

Ca
Review β„–4

They close at 4 now, were extremely helpful helping me find something at 4:00!

Jo
Review β„–5

I love this place! I’m there usually 3-5 times a week! They have all you need for any project!

Gr
Review β„–6

Friendly staff. They really have everything you could need without having to go to Ventura!

Ka
Review β„–7

Amazing customer service! Local plants. Everything a homeowner needs. And the garden center keeps getting bigger and better! If youre in Carpinteria, stop by, its like a field trip!

Ma
Review β„–8

First off, Carpinteria Valley Lumber Company has been around since 1929. That in itself is impressive. I would come here way before Id go to a huge big box home improvement center. The staff is always happy see you and is always willing to help with anything to do with home improvement. This place is impeccably clean and well organized and will benefit anyone doing small home improvements to large remodels.

Ja
Review β„–9

Most often they are or fine to deal with, and in the past I have been happy. Today however was different, I called to ask if the had a hollow core 1 3/8 3X68 hardboard door in stock. A young girl answered, her response was: You would need to come down and look, we have lots of doors in stock. I replied: so no there is no one there that knows if you have a door in stock she replied: no..... WOW! I will still give four stars because I am sure this young lady does not represent this company for what they really are.

Je
Review β„–10

This is a great place for your home improvement needs, it has everything you need but with that local welcoming feeling. I spend a lot of time in there and everytime they are helpful without making me feel like a girl that doesnt belong in a hardware store. Now they know me so well, they just ask what color of paint am I getting today. Thanks Carp Lumber! You guys are the best!

Ja
Review β„–11

They had exactly what I needed (Fiber Cement Siding)

R1
Review β„–12

The coolest old school hardware store where people know each other and help with anything they can. One of the staples and best representations of Carp. Recommended 100%!

Ta
Review β„–13

Cute! Helpful, friendly, knowledgeable...etc. etc.!! Best prices too!! Love this place. Handy persons candy store!!!

Br
Review β„–14

Small, but packed with everything you need. Very helpful staff. Friendly and Professional!

Su
Review β„–15

I love this place, they have the best selection of succulents Ive ever seen! I was drawn-in by their beautiful garden center and took a basket of plants home with me to Texas.

Mi
Review β„–16

Ladies this place is AWESOME for all your household projects and hobbies. I highly recommend checking it out.

Br
Review β„–17

What a great place, nicely jam packed with everything you need for your home or commercial project

Jo
Review β„–18

Very smart people who are happy to help. big selection of products and tools. ive had good experiences here every time i go in. have been there at least 50 times. recently bought a john deere electric gator through them. arrived in perfect condition, delivered to my property. Ralph Iannelli knew everything about the vehicle. cant say enough good things about this place.

da
Review β„–19

I want whatever the previous reviewers are smoking. Lived here 15 years...dreaded every trip to this place. Unhelpful and lazy, with an attitude of superiority at the audacity of a customer seeking assistance. Needed a wall outlet not long ago. Upstairs is a vast assortment of outlets. Asked for assistance from a charming young lady at the desk. She delegated the task (understandable, as she was quite busy multi-tasking) to a very reluctant, tall man who informed me that the person who handles this area is on lunch. It should be noted here that the employee turn around is virtually non-existent. (and why wouldnt it be...no skill, knowledge, manners, common decency or customer service is required. Seems all one needs to do is show up.) After examining the outlet to be replaced (which I had brought with me because I was already fully aware of their ineptness), the man looked in a bin next to him. He reached in, grabbed an outlet and handed it to me. Then he started to leave. I looked at the picture and description on the box, then at my sample, then at the box. Opened the box and sure enough, looked just like the picture. Only problem was, it was nothing like the sample. I should pause here and give the man some credit...I mean the color matched, so thats a plus. Just as I was pointing out the differences between the sample and what hed handed me, another man ( the regular guy who takes care of the second floor) showed up with his lunch. The tall man asked him if he had any of the outlets I needed. The regular guy said, in effect, have you looked over there? Tall man answered yes. Regular guy said to me, Well, we must not have it. I said, Are you sure? Looks like youve got all types of outlets here... Regular guy (still holding his lunch bags) said, If we dont have it, we dont have it. So theres the three of us standing there.. Regular guy holding his lunch bags, tall man (wanting nothing more than to go back downstairs and chat with the multi-tasker), and me, with undoubtedly the same expression I have on my face as when I hear how wonderful Trump is doing. I show the regular guy the sample and ask him to have a look, thinking that since he stocks the shelves he may know something tall man doesnt. (AT THIS POINT, customer service would dictate that he excuse himself, set his lunch down and return to inspect my sample and offer assistance). Sadly, instead of satisfying a customer, regular guy (without even looking at the sample) decreed to me, If I had it, Id sell it to you. As regular guy was walking back to wherever it is he devours his lunch, I said something to the effect of, I cant believe you dont have this...its not old, foreign, or special order. Seems weird to me. Over his shoulder, regular guy hollers, I cant sell you what I dont have. Determined, I went to my vehicle, grabbed my reading glasses and headed back up stairs. After searching for all of 8 or 10 minutes, I came upon the sample replacement. Identical. Exact match. Muttered under my breath something like, Back in my day these clowns would be out the door so fast . I hate this place. Never fails to disappoint me, so at least they rate high in consistency I guess. As I was paying for my item, tall man comes over from his apparently assigned position against the back wall and looks at the outlet I was purchasing and says, Oh. Brilliant. I have to remember that. Oh. Not, Oh goodness, where did you find this. I want to be prepared for next time. Just, oh.Thats just ONE example...I have dozens. Now, dont get me wrong. The garden department personnel are tops. The yard folks ( IF you can find one) are hit and miss. But the folks inside the store are a joke. Ive often wondered how they could stay in business with the attitude that prevails amongst the store help. Ive concluded that they must have many accounts and therefore feel it is justified to forgo standard practices regarding customer satisfaction, care and assistance.

Ra
Review β„–20

Great place,they have everything you need

La
Review β„–21

Great store, lots of choices, good quality.

G
Review β„–22

No genuine interest in helping the customer. Called in previous to arriving and was told I could have small samples of the molding, when I arrived I needed to purchase a 8 or 16 length

Ma
Review β„–23

Super nice people!

To
Review β„–24

Place was awesome!

Mi
Review β„–25

Great

Information
14 Photos
25 Comments
4.4 Rating
  • Address:915 Elm Ave, Carpinteria, CA 93013, United States
  • Site:https://carpinteriachamber.org/list/member/carpinteria-valley-lumber-home-center-1126
  • Phone:+1 805-684-2183
Categories
  • Electrical supply store
  • Lumber store
  • Garden center
  • Hardware store
  • Paint store
  • Plumbing supply store
Working hours
  • Monday:7:30AM–4PM
  • Tuesday:7:30AM–4PM
  • Wednesday:8AM–2PM
  • Thursday:Closed
  • Friday:7:30AM–4PM
  • Saturday:7:30AM–4PM
  • Sunday:7:30AM–4PM
Service options
  • Curbside pickup:Yes
  • Delivery:Yes
  • In-store pickup:Yes
  • In-store shopping:Yes
  • Same-day delivery:Yes
Health & safety
  • Mask required:Yes
  • Safety dividers at checkout:Yes
Accessibility
  • Wheelchair accessible entrance:Yes
Offerings
  • Assembly service:Yes
  • Service guarantee:Yes
Planning
  • Quick visit:Yes
Payments
  • Checks:Yes
  • Debit cards:Yes
  • Credit cards:Yes
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