We love Jordan at this Verizon!! He has been so helpful and patient with us as we switched mobile services. He accommodated any of our needs. We will always request him when we come back for any reason.

The representative spent a lot of time listening to my problems and solving them. They were able to fix my old phone and help me select a new one. I was very pleased with their service.

Great place, customer service is great. Nathan was very helpful !

Excellent service. May switch our service back to Verizon because of the quality of the service. US Cellular in Carroll has the worst customer service in the US.

Ask for Dawn! Great customer service. Ill be a customer here from now on. Great staff

Great customer service. We worked with Kyle and he made sure that all of our questions were answered before we left. Also made sure that we knew what was all involved in each plan. He made the transfer process from one cell phone company to this one. It also was a fun process. 🙂

Stop in and see Jordan or Kyle and you will have a great experience God-bless

Nathan was great! He answered all of my questions and provided excellent customer service on top of it.

Great customer service! Nathan was super helpful and efficient setting up my phone.

Marie and Nathan and Diane all helped me pick out a new phone, adjust our account and set me up. However, my Apple ID didn’t work and I was told I had to wait 13 days for my phone to be updated. Marie and Nathan called Apple Support and talked through it with their representative. He was able to help us and now everything works! They were awesome.

Worst customer service I’ve come across! Store use tobe great! Traded 1 phone in with a $587 credit and had to fight for 4 months to get it because they screwed the paperwork up. Recently had another phone freeze up. They had my daughter sit there for 3 hours just to say they couldn’t fix it cause they were too busy.She ended up taking it home and found out how to fix it herself on Google. This is too bad because this storeuse to have the best customer service around! I will bedefinitely using another Verizon store going forward!

Nathan was awesome! He helped me get new phone all set up when my old phone decided not turn on anymore. He was very knowledgeable and so friendly!

Jordan did amazing get my upgrade for my son. Extremely help and knowledgeable!!

Went to the Harlan store and they couldnt help with my texing issue. Speed in the Carroll store, Diane fixed my issue in aminute she is awesome.

Nathan helped me with getting my new phone setup and he was very helpful, it was a good experience!

Marie took care of me today and she did a fantastic job on switching me back to a Samsung. She made me feel very welcome when I first walked in and all through the process.

The place to go for all your help. They know what they are doing. So glad to have in Carroll, Iowa!! They need more than 5 stars! Marie, Diane & entire staff extremely helpful!

Nathan was great & fun to work with helping my husband upgrade his old phone!!! Definitely recommend this Verizon store!!!

Nathan did an awesome job helping us with our new phone purchase!

ALL in store associates are THE BEST! Everyone is very knowledgeable & helpful. They all greet me by my name & always with a smile.

Marie and Nathan helped me with buying a new phone and service. We talked about stocks and Samsung phones. It was chill and would recommend 👌

I went to the store and Marie help me fix my phone I appreciate you guys the store in town.

Great service by Marie. She was patient, fun, and very knowledgeable!!! First class!!

Diane at carroll Verizon store is amazing! I told her what I wanted and she texted me throughout the day and told me when it was done! Thank you!!

I was helped by Dian she was very good at her job and helpful

Nathan was very helpful and patient and professional!

Kyle McAleer is an amazing asset to this Verizon store! He is extremely helpful and will not just sell you something because he can. He takes the time to make sure things are done right and not just upcharge you for something that you don’t need. Thanks for your help and staying after closing to complete the process Kyle! Aim high and keep flying!

Marie was very helpful. Great customer service!

Maria is so awesome—so knowledgeable —so helpful and caring!!

Marie was amazing she figured out what was wrong in my settings to get my phone to work!!! Select communications is the best for workers and customer service!!

Jordan was very patient and friendly with my 2 children and myself. He was able to give us plenty of information and help update our phones.

Nathan is amazing and so helpful!!! Thanks so much!!

I was going to rate 4 stars because many times there is a wait to be helped but when this is 1 of 2 stores for the whole town with lots of customers that is understandable. Staff was very knowledgeable and helpful with answering any question that I had. Store is welcoming and kept neat/clean.

Diane was great help!

Very fast friendly and helpful

Very friendly and was able to remedy the situation with my husbands phone

They wouldnt let my four year old son use the restroom... Thankfully Carroll has two Verizon stores.

Wouldnt let my 3 year old use the bathroom because of covid

Awesome service.

Diane was great!

Trey was great!

I don’t usually do reviews but wanted to let everyone know how great Sara was at this location. I had to move 2 business lines to my personal account. She not only made that easy but helped me pick a new plan that actually will save me money, even with adding these lines. Good to see customer service is still alive and well in Carroll IA!

The staff is amazing. I love how I can go there and get help on any of my needs. They always greet me with a smile and the staff are all very knowledgeable.

Very helpful. They cleaned up the phones and installed the screen savers, all in a timely manner. Gave us some nice tips on how to use the new phones. Glad we went there for the phones and extras.

Sadly after being with Verizon 14+ yrs with no bad experiences to report, I had my first bad one that was horrid! I was new to this area, and with this store I had a very bad experience with them involving 2 products ordered from there within a week of each other. I felt more like I was just a sale/commission to them. First I ordered the new iphone at that time, it arrived, and upon activation dealt with an employee that I was instructing him how to do some things. Went back next day to get my box, and the charger with it that was not given to me upon leaving store the first time. Later checking on return of my old phone to Verizon is where some of the fun began, and continued. Payments I was making for phone was for the old phone, not the new one. Records showed I had no contract for new phone, had a hard time finding the phone returned to the warehouse, and I had to verify with Verizon what phone was in my possession. I had to go back to store to get a contract signed, Verizon gave me some credit, said everything in order, get to store, and they still made me pay a fee there for taxes/line/fees...whatever it was. So, what credit I got went back to Verizon who later told me I should have called because I owed nothing. Needless to say after many many calls to Verizon, repeating my story many times of the situation, it took me up to 4 months to finally have my bill, and credits for the phone in order.Now, after getting my new phone about a week later I received my new iPad Pro I ordered from the same store. First order I was told had been placed for the iPad Pro, but I got no email confirmation about new device/change on account. So, I had stopped by and asked employee if it was ordered. He said yes, I told him no confirmation had been received yet. He seemed confused when I ex-pained no confirmation received for this. So, we ordered it ‘again’ while I stood there. Good thing too because I would have gotten what I didn’t want. Notice received it had been delivered, employee called next day it had arrived, so I went to pick that up. When I got there the iPad was already out of the box, and they had been taking turns playing with it, testing it, and were complimenting to me how well it was performing. So, upon receiving this new device...what was suppose to be new, box should have been opened with me, they had already opened the box, and tested/operated it without me being present. Also, to get a case for it they had nothing, offered no ordering for it, but was told I was probably better to just get it from Amazon. First time I’ve ever walked out of a Verizon with no protective cover on my device! Took the fun out of the whole process because it was no longer new, and mine. Just the price made it new. Very sad situation that no one should have to experience. Employee I dealt with did not seem knowledgeable with things, and I had a very sad experience here. For everything experienced, the things I had to deal with for a few months till everything was in order I can not recommend this store.

Charged more then Verizon online and had to pay an extra 20$ set up fee on a basic flip phone.

Awesome customer service wait time a little long but is expected as staff are with other customers. Very clean store if they dont have a product on hand they will order right away and call you when it arrives which has always been 2 business days. But with all that I got to them every time I need something I dont go to any other store. Keep up the good work guys and gals

Have been a client of this phone store for years. The employees are super friendly and knowledgeable. Need communications products, visit here first.

Great customer service

Greatest place to get a phone and very helpful nice people they know how to get you in service

Plan ahead to spend sometime waiting for service on a weekend. Seemed under staffed, but staff are knowledgeable and prompt when they get to your needs.

Great customer service! An occasional wait because a lot of people shop here for there service. Used to go to the Denison store, wont switch back

Very helpful staff - usually pretty busy but worth the wait!

Awesome Customer Service from Diane and all the staff

Jonny was very helpful with all my questions, excellent sales knowledge! Thanks

Incredibly helpful. Thank you.

Very helpful

All the staff are friendly and knowledgeable. This store doesnt have all the stock youd expect, especially for new devices.

Didnt call tech on my phone,all they want Ed was to sell a 800.00 phone.iif they would have called they could have fixed it

Super helpful and great customer service!

Good service here thank you!

Great people

Takes 2-3 visits to get my screen protector replaced. Either dont have it on hand or short handed and wait 15 minutes or more.

They seemed under staffed and not very eager to answer our questions. We will not be going back.

Great Team! Great Atmosphere!!

Ask for Diana or Kylie.We have been with Verizon for years and we went in to renew our contract and she saved us $55.00 a month on our services. The place is always pretty busy so grab a water and some popcorn Then grab a seat, wont be long. Jeff

Great customer service!!!

Courteous. Helpful,

Courteous service

Excellent service!

Okay, right place!