Since Crystal is no longer in the company now Fatima takes care of me and she always gets me a good customer service just like when crystal was there. Fatima takes her job seriously and I do like that. 💯.

If you have time to kill, come here. Bring your phone fully charged.

Hate when I have to came pick up in thi store. Worst service everything is overpriced. And everything takes forever.

Hard workers and experienced personeelThey have what u need and if not, they lead u on the right pathThank You Boys

Worse place ever for real they take forever to take out an order I spend more then 1 hour waiting for 6 small boxes of tile

Frank is always very helpful and courteous while taking my orders. He is also very knowledgeable and helps me get the right setting materials for the applications I am working with.

I Always get a good customer service from Crystal 100%, she use to work at marazzi branch before and now she is at the carrollton location. I always received the best customer service from Crystal and she always advices the best products.

Bad customer service went to pick up an order took them 1 hr to turn it in to me had me wating for so long for only 14 boxes 😠 of tile 👎

Best customer service from Crystal at dal tile in Carrollton.I can always count on her!

I do not recommend doing business here at all, go else where !! Worst customer service I have ever gotten, especially employee named Luis who is extremely rude and ignorant, acts like he’s doing you a favor by selling you stuff. He will talk down upon you in a very disrespectful way. Like I said definitely do not recommend this place at all.

Good service thank you!!

Rudest place, no one even smiled or acknowledged my daughter or me. We walked through the entire showroom past many designers and sales staff but was totally ignored. Too many tile places to choose from in Dallas so save your time and DONT GO TO DALTILE.

By far, the worse customer service I’ve ever experienced. This is the Wallace Dr. facility, not the showroom. They don’t answer the phone or they pick it up and hang it right back up. This happened several times today. I guess this is acceptable service to them. I’ve had to pick up material there at least 5 times in the past 6-7 years. It’s always the worse service, no matter which person you deal with. They have some sort of attitude, like they hate their job. That means it’s a culture issue starting from the top at that location in Carrollton.I do not recommend dealing with this place.

Worst-ever place to buy tiles. They quoted prices for same thing other branches of Daltile quoted less than half. Stay away folks.

When you actually place your order you are speaking with confused and disinterested sales people that do not seem to know anything about the products. I was trying to order 250 sf. of a tile and when I went to pick up my order, they only placed an order for 25 sf. They also told me the order would be complete with the chair rail pieces, however it was not. This is after several different people gave me mixed answers as to whether or not my order was complete since the day my order was placed. Needless to say, nobody knows what they are doing and they do not seemed concerned with customer satisfaction. I am a designer and have worked with many tile companies and this is by far the worst experience that I have had.

Front girls NEVER seem happy and usually are having inappropriate phone calls or conversations out loud. And I’m confused on why I always have to go back to my car and then go back to the loading dock and give them the piece of paper that they could’ve just passed along to them in the office in order to get my tiles? Seems like a step that can be avoided and would speed up the process ..

They have great customer service. Also coffee in the mornings for customers

Worst Service I have had anywhere! For as big as this company is you would think they would give them a couple of courses in customer service. I dread ever having to pick up tile from this particular store. The other locations are not like this.

I have had huge customer service issues at this branch before, but I have to say I received the best CS from Dawn at the Carrollton location. She went above and beyond for a full week updating me on my tile location.

Absolutely the worst customer service in town. This is not a representation of other locations.

They had several slabs out for viewing only for us to be told they werent available. They seemed friendly enough, took our number, was supposed to check on a couple of slabs and call us. They never did

I buy all my tile from here!

The worst place to place an orderIt a waste of time just trying to pick up

No help at all

Bad service nothing of kindness

Customer service SUCKS!

Greatness!!!!

The boys in the warehouse are very slow ..

They are racist and bad honda apart from slow and rude. They treat you like in a bad way. The truth is that it is a shame that this store does not take letters in the matter.

1 hour 20 minutes it took me to give me a box of tiles pinches slow vitches

They are too rude, deaf, dumb and despotic, I dont understand why if they dont like their work, they are still in a place where they must have a good relationship with their clients, thanks to the clients they have work

Slow clicks especially the guero with spiky hair

Slow fucking bullshit