James the technician was very patient and polite. He knew exactly what to do and fixed it very quickly. I love this alarm service and I highly recommend Alert360!

Mario came out and replaced a Camera Doorbell that had been acting up. He was very informative and professional and I was extremely impressed. Thanks Mario! Great job!

Outstanding service today. Called ahead and arrived early. Very professional and diagnosed a unique problem with another vendors system. Developed a solution to the problem and will install it soon.

This company must be on crack. My contract ended after many years on service paying $65 a month. They offered an upgrade with window sensors because at that price guess what I only had door sensors. Also a door bell cam and panel upgrade. The tech came out used 3m tape to put on my window sensors the told me they could not install a doorbell cam. Also “he” didn’t like the upgrade of two way talk so he removed it from my panel without even asking me if I wanted it! Meantime gawking at my daughters which made me very uncomfortable. So guess what I did not sign the new contract. So they sent me a bill of $518 for 6 window sensors attached with 3m tape. Not to mention how I got Alert 360 in the first place was by them coming to my door telling me they bought out my existing security service and needed to enter my home to upgrade the system to WiFi Which was a lie so I ended up having to pay off two contracts.Update 9/10/21 I was contacted by the GM and my account has been cancelled and set to $0 balance with no hassle. The GM apologized for all that happened with my account and experience and as with any company I guess the big guys have to fix mistakes made by the team and he did just that. So I’m changing my one star to a three star

Alert 360 and Service Tech Tramario, provided great and timely service! I needed a new door added to my system, scheduled quickly and did a fantastic job. Would recommend this company to anyone looking for an alarm company.

Timely and professional service. System had to be updated due to cell tower updates and they were here the next day.

Our install of the new model of doorbell camera was great. Our tech Brad arrived promptly and did a great install. He even changed the batteries in the sensors for us. He was thorough and quick. So far so good with the new camera and service.

The tech was on time. He was very professional, knowledgeable and completed his work in a timely manner. I would definitely personally ask for him.

Thank you Alert 360 for keeping me and my home safe and for making accommadation and working with my schedule. My technician was very friendly, knowledgable and timely.

My technician was very patient and understanding. He wouldnt leave until the problem was resolved.

Have had multiple issues - due to incorrect installation- endless emails about issues - draining batteries - latest effort was - it making alarm noise every 5 minutes - well tech on the phone says oh might be the cell tower …. And of course I could wait a few days fir a tech and have no alarm or I can get anEmergency appt - so I got them out that evening only to find out again certain wires were not - properly attached and was a fire hazard !!!Awesome right ….. now last debarcle a manager called to see if they could help and gave me his extension…. Thanks Jason but of course he doesn’t call back now …. Maybe we post his extension to everyone …. Anyway - poor performance -

From start to Finish an Enjoyable Experience. The representative Holle was a delight to speak with and walked me through the details. The installer Zelton was extremely professional and walked me through the options and how to get the best results should I choose to add or upgrade my system. No push to bye or sell me on items. Very informative. Bye ADT and hello 360. I wish I could leave a 6th Star.

Quick and professional installation and support. Have used them for years and have had a very satisfactory experience with them.

Had to schedule a second installer. The first in staller left pieces of wire and plastic wrap lying on the floor. He left wiring on the attic floor creating a trip hazard. Also he mislabeled doors as windows etc. When I showed him the previous door code he waved me off.The coup de gras was the heat detector not installed properly and going off that eveningstartling us.The second installer,TaMario, was great, efficient and understanding. He corrected everything in 35 minutes. He is a very good ambassador for Alert 360. He gets 5 stars.

Very helpful the installer very professional and a lot of help and kind and well manner gentlemen

Alan was awesome. Very professional and is highly skilled.

Excellent job. Very professional, knowledgeable, and helpful.

I have nothing but great things to say about Alert 360. Cost is decent and they are always easy to contact. I had an issue with my doorbell Cam and the tech, Jason, came out to fix it. There was an issue and he stayed patient and adamant about getting the issue fixed. It ended up being a error on the account that wasnt allowing him to fix the issue but he did not give up until he got it fixed. I so appreciated this. He could have easily gave up and left with me still having camera issues. I would recommend Alert 360....superior customer service is hard to find these days.

I love my Alert 360. I truly appreciate them

I had some sensors go out after the big Texas freeze and they scheduled a tech out to correct the issue. Courteous reps and flexible scheduling has always been my experience. Technician HOANG WAS GREAT. He even remembered being at my house years before!

Ive had Alert 360 for the past three years. Ive had them come out to service the sensors, wall unit and cameras. I recently upgraded to the Analytics package and had Brad to come out for the service. He went above and beyond to make sure I was happy with my service. Great security system and great team.

I have been with This company for over 17 years and they have always delivered on their service.I’ve been fortunate enough to not have any major issues but whenever I’ve needed assistance, their tech support has always great at helping me troubleshoot whether is was a battery or no signal.I highly recommend them.

Alert360 I will recommend very professional and friendly people to work with. Once the installer, John completed my alarm system. He walked me through everything from working my app to the keypads. If he saw a concerns he would bring to my attention instead of making his own decisions or doinga work around. I am so glad I went with them very affordable and awesome cameras. My last alarmCompany could never pick up animals orbarely a person walking. However, since IInstall their cameras I got a alert thatAnimals was in my backyard. My neighbors cats had jump my fence and wondering in my backyard. My last doorbell camera couldn’t pickup my walk way to the door but Alert360 does. I love it and great safety features they offer. I would definitely consider them!!!!

Scam alert! They put in about $200 worth of equipment and force your into an overpriced contract for three years. Be aware of these scammers.

Weve only had the system for about 24 hours now, but their customer service and support have been excellent. Once you get used to the app, you realize just how great the service and technology are!

I have had Alertb360 for some years now. I am more than satisfied with all their operations from sales, technical support and service. My experiences with any representative has been courteous and professional.

Well, where should I start. Ah, I know, I am current paying every month for a system that is spotty meaning it goes off on its own. It sends out a tampering alert on its own. Doorbell was hit and miss so I just got a Ring. indoor and out door cams of also hit or miss, and to make things worst Im locked into a contract. I have not use the system since about a year and a half because I racked up fees with the local police. SMH. Guys theres alot more problems with the system, I just dont feel like typing. Moral of the story, DONT get sign a contract!! Buyer beware. Cant even protect my home and family...LOL :(

Allen was polite, professional and proficient!

The tech’s are the best! Honest and prompt to help! Loving my new system.

The technician arrived on time and quickly took care of the problem I had reported. He was very friendly, courteous and respectful.

Our tech guy was great! He fixed and explained the issue.

Thanks to Derek situation got resolved and I was able to end my contract earlier and got a refund for the months I have not used the system. “ There are a few issues I experienced with this system, one is if your electricity goes out, then the control panel is messed up and needs to be reset which sometimes can be a pain. Two is that I sold my house in August and I am still paying monthly for a system that I don’t use since I moved in a different state and into an apartment that didn’t allowed me to have a security system. So I am stuck paying 33$/month for another 6 months and already paid 4 months for no service since I sold my home and left the system there since it requires professional installment . I can’t just take it off myself and take it with me. Not worth the money at all for what they offer and they make you sign a contract for just installing an equipment- you can buy similar and cheaper system from a store and install it yourself and take it off when you move .

Always great service. Just got some upgrades installed. Brad, the service tech, was very professional and courteous.

On time, efficient system update and replacement of expired CO detector.

Joined two weeks ago so far so good.

Very prompt and knowledgeable.. friendly guys that broke down everything so that i knew how to work all my equipment.. I’d refer them to everybody.

Woody was awesome.. we went over the issues in detail.. fixed it, tested it and helped me understand the way the system works and how to check for the future.. great job 👏

Excellent customer service, timely, accurate and courteous. Highly recommend

Each tech that has come to our home, they have been professional and adhered to the Covid precautions. I would recommend this service to all that I come in contact with.

The installer was very knowledgeable and friendly. Helped me set up my phone app and walked me through every step.

Mr Allen was very patient and courteous.Very professional also . Happy with the service provided .

Normally they are excellent but, this time around I didnt feel that great about my experience! I felt like I was getting on the young man nerves because I didnt know how to work the app on my phone for the door bell camera, and I didnt like the fact that he left all the Debris at my front door. But Customer service that helped me get my door bell was great! Over all the door bell looks great even though its not the color I ask for...

The Technician was very professional, came on time. Got my system up and running without any issues. And, he instructed me on how to setup my phone application and how to get the best out of all of the alarm features on my phone!! Awesome Job Mr. Zachary Jackson!! Thank You So much!! I feel a lot safer in my home now!!

Christopher was an excellent technician. I appreciate him because he took the time to explain the details of what he was doing. Typically, technicians don’t take the time to explain in detail what it is they are doing but from the first step he explained everything in detail and in terms i could understand. I highly recommend him and appreciate this company for sending him out. He also took time to replace a wifi router that was outdated and functioning on 3G. Thank you Chris!

Excellent technian, Allen G. Arrived ready to work and fixed my faulting alarm. Good to know Alert 360 hire good people. The call to report the issue was great service also got a tech the next day. Five stars from me.

The technician was timely. Courteous. He had his protective gear on,mask, gloves and shoe covers.. very satisfied. The customer service representatives were very courteous as well. I called on a Saturday and my appointment was on Tuesday.

Chris was punctual and had great attention to detail. He took the time to explain what he was doing. Excellent customer service. I may have had reservations when my prior alarm company was acquired by Alarm 360 but no longer. I feel I am in good hands.

Billy and Zelton were awesome! Billy was very thorough and saved me a lot of money...I initially signed up with someone else but hadn’t installed yet and Billy just happened to catch me as I was pulling up from work. When Zelton did the installation he went over everything before he began to make sure things were installed properly. This entire process was amazing and easy! We are very pleased with the products as well as the excellent customer service.

I ordered and set up service with this company about a year ago. First issue started a few days after setup, the doorbell would go off randomly for several minutes every night scaring my kids and myself. They did come out and change the doorbell camera to an indoor camera since they could not fix the issue. Then I realized the alarm system wasn’t actually working but i didn’t cancel because at least I could use the camera to see inside my house at all times. But after a few months I decided to cancel the service all together. I called, they said I had to send an email cancellation which I did, but then I notice they were still charging my credit card 2 months later! So I call again and and they tell me I had to give a 30 day notice, and I tried explaining I had been charged for 2 more months after cancelling but they just transferred me to a supervisor who just told me the same thing and didn’t help at all. I definitely would not recommend this company to anyone looking for a home security/camera system!!

Excellent and timely service. Our technician came with foot covers, mask, and gloves - exactly as needed during this time. On top of that, he found the problem and fixed in short order and then tested everything to make sure it was all working properly. Many thanks.

Alert 360 were punctual to our appointment and the technician was very polite, skilled, and safe in regards to COVID. I highly recommend Alert 360 for your home security system needs!!!!

Fantastic service! The gentleman were on-time, knowledgeable, and quick. We’ve added new technology to our alarm system and are very happy. Always impressed with their quality of work. We’ve used the same Rep. Brad for 7 years and never had any complaints. He’s the best!

The support I received was through and in a timely manner. Very satisfied and definitely recommend!

Ive had service with Alert 360 for the past 3 years Ive only had to call them once because my alarm panel stopped working. They were quick so send a tech to make the repairs. Ive never had any issues with them, they have competitive pricing. I highly recommend them

This is our second business location using this company and we are very pleased with our service. Fast, simple install and cool online monitoring.Follow up to original install - turns out some equipment in our warehouse was blocking or interfering with a couple of the sensors. We called them back out and they installed a repeater and moved some sensors around and everything is working great again. Nice job!

Always prompt and great service. Woody is very knowledgeable and helpful fixing random issues that have come up. And I appreciate him testing the rest of the system while here on a service call. Thanks for keeping my family safe!

My technician, Eric, was very friendly and professional. He wore his face mask and I stayed distanced from him so he could do his work. He found the problem quickly and replaced the wiring, we tested the system and I’m up and running smoothly again.

Great service, excellent costumer service and tech support.

360 Alert came out to replace my overhead sensor. Great job.Chris was extremely nice man & explained it all in detail.I highly recommend 360 & Chriss professionalism in his knowledge.

Alert 360 is a responsive, responsible and first class company. They have gone over and above to provide excellent and safe service during this Covid time, and I am 100% satisfied. Thank you. Yes I would recommend.

Christopher was very knowledgable and polite! He answered all my questions and did a great job getting our new camera set up as well as making system settings adjustments that made a big difference with the time/day stamp and image quality!

Great protection. Great customer service. Have used this company for years and we are very happy.

We were having issues with false alarm at our school. We called Alert 360 and they were able to assist us ASAP! They sent their technician on time and are very professional. Great service! I definitely recommend this company!

They were very responsive and quick to get me on the schedule. I needed an update to my system and my cameras and connection to my A/C.. The technician was knowledgeable and quite friendly.

This company provide service for me for three years i’m very happy with their service and performance The best service ever for a business and home I have it in both places. Easy to do business with them and no extra charges Will pop up. I Highly recommended.Thank you

Excellent, professional and extremely courteous individual that came to the residence, properly clad with a mask, and did the task diligently and efficiently.The company can be proud of the employee, for a job well done.Thank You for the service.

My install and service guy Chris knows his stuff. Set up and service was great. Just make sure your careful with the sales guys.

I had a good experience when I initially called the office to set up my security system. I had an even better experience when Sean came out to install. He gave me good advice and didn’t try to over sell me.He gladly came back to make sure everything was set up correctly.

Their product is excellent. Very responsive on the phone for quick support. If more support is needed, they are prompt, friendly and very helpful in person as well. If the service stays consistent, I’ll be a customer for life. I’d highly recommend their product and services.

Had excellent and timely service. Our technician was very knowledgeable and resourceful. Was able to identify and resolve our issues with connectivity.

Everything was on point. Arrive at 8AM from the 8AM to 12PM window I was given. Listen to my suggestions to where to put cameras. He was very respectful and polite. Im telling everyone I know about Alert 360 company going forward. Thanks you guys so much for Excellent customer service....Proudly,Terry D Sanders

Excellent service the guys are very friendly and made sure everything was done properly before they left.

My installer was awesome. He was very thorough and quick with the installation. I really love the system itself. Being able to use with my app is awesome!

I learned about my system and he took his time to explain about how to work the system snd I could understand how the system worked. I appreciate that so I rate him a 10.

Eric was professional and very nice. Took care of the job. Thanks Eric

Both my salesperson (Michael) and technician (Zachary) were great! I’ve recommended this “team” to my neighbors.

Great service, good response time on both console and technical issues! My home feels safe.

Great equipment. Installation from Fort Knox Security was a breeze. Everything is good to go every day and the folks are nice, too, when you have a reason to speak to them.

Had a service call to add some wireless sensors in our house. Scheduling was a breeze. Tech was efficient, polite, friendly and called ahead of his arrival. Brad knew his business and got it done with very little fuss. Alert 360 continues to impress.

Chris was great! He was polite & professional. He explained what work he needed to do. He also explain additional features for upgrading my system. Thank you, Chris for taking care of my family.

Alert 360 has always provided great service and protection for my home. Service techs are so kind and do everything to make the system work for our family.

Weve been with Central Security Group for over 6 years and have been very pleased with our experience with them. Their customer service is outstanding! They have high quality equipment and reasonable pricing. We dont have any reason to consider any other company.

Provided excellent customer service. Very courteous and knowledgeable about products and service.

Fantastic service! The technician was very friendly and patient in explaining the work he was doing and the status of our security system. Would recommend highly.

Friendly, concerned about my safety (removes shoes, wore a mask) and efficient.

Great job, up and running in no time. Friendly and knowledgeable. Thank you so much!

Great service provided. Technician was professional and took safety precautions to keep us both safe.

Alert 360 allows us to see our property 24/7.Bryan is amazing! His responsiveness and attentiveness makes Alert 360 one of our top go-to vendors.

Excellent service as always. My tech Eric was fast, efficient, tidy with excellent customer service...

Great sales and service. System is easy to use. Insallation was very professional, well thought out on locations needed.

Great service! Chris was timely, knowledgeable, and patient! He diligently tracked down the issue and worked around my children! Very happy with our service today.

UPDATE: we were able to come to a mutual agreement to buy out of my contract. Jimmy and his team were more than willing to work with me and our situation. We reached an agreement that I felt was fair. Jimmy made me feel that their customers matter to them, even if we arent able to continue the relationship due to where we moved. He made sure we felt comfortable with the agreement we had reached.Moving to a state they dont cover and are requiring me to pay $800 to get out of my contract. If I were moving somewhere they covered Id be able to transfer for free. Why the hell is it my fault I am moving for a job promotion (unforeseen circumstance) that I have to pay when they offer free transfers. Not willing to budge, not helpful. Dont sign up with these guys. I would never recommend them because of their lack of customer service. They could care less about an individual customer. Apparently a wireless adapter costs thousands of dollars to pay for (the reason they say I cant cancel) another thing they didnt tell me about when I signed up.

Anne Marie was very informative and willing to explain any questions I had. Wayne, who came out to the house, was a very friendly and informative as well. He even offered to move one of the sensors in the house to a better location. He was also very quick about putting the window break sensors in. All in all, great service.

Love the service BUT love the cost even more! Mark, Dan, and Brad were the BEST!

Great company. Professional, up to date equipment. Great service, everyone has been friendly and quick to get the job done. Equipment itself works very fast, if the alarm is set off the police arrive in a matter of minutes.

Great service. Did a fast jog restoring my alarm system after windows were installed.

Very responsive to issues and the installation techs do a very thorough job!

It was quick service and technician was very knowledgeable about the system.Thanks for your help.

Very impressed with this company. We recently had new windows installed and had to update our security system. The company we had been with for 23 years was going to charge us $750 to update & install new equipment. We were horrified they wouldnt give us a break considering our lengthy relationship. We cancelled them, called Alert 360 & they were out that day to install a new system,, at no charge. We were very very impressed with their customer service, and security system. The installer was very efficient and helpful with the installation .I highly recommend this company!!!!

The technician was very knowledgeable about what the issue was with my alarm system and fixed it in less than 15 minutes. He was very professional also.