I received over the top service from Serina. I give her 100% customer service rating

Amazing customer service. Gabriel was wonderful. Helped us out with our issue with the phone and spent time making sure everything was good.

I was very pleased with Drew from the moment I walked into this TMobile store until I left. I purchased a new phone and Drew was very patient and kind to me. I am 73yrs of age and was intimidated with learning another phone. He walked me through each step. Thank you Drew. Very good experience

Several months ago, I went into this T-Mobile authorized dealer to upgrade my mobile phone. That transaction went fine. Juan then mentioned I was eligible for a one time free additional line for a one time $25 fee. In addition, he said they had a promotion on the phone I upgraded to and he could provide a free phone for the second line. I have been in the wireless industry for 25 years and that sounded too good to be true. However, he convinced me it was real. He warned me because of the merger, I would get charged for phone and line, but it would catch up on the third invoice. I have now paid almost $600 for my free phone and line. Each time I call Sprint and T-Mobile customer service, they said they have never heard of such promotions. Juan keeps saying his company knows what is going on and will email me with details of the credit. I never received an email. In addition, the District Manager, Jose Lorez (sp) was supposed to follow up with me and never did. I would think twice about doing business with this authorized dealer of T-Mobile. If they misrepresent, you are on your own. T-Mobile or Sprint is not going to stand behind their errors.

I have been a T- Mobile customer for years. I walked in to take care of a couple things. I was told by the 2 representatives that they could not help me because they are not customer service. This is the reason I will be leaving T- Mobile. This is the worst example of customer experience.

I was there today to purchase 2 phones for my kids and I walk out . This girl was so rude and doesn’t know how to handle customers. I know how difficult is to hire people this days because I own a business too, but this is a bad decision. She was rude and Eve talks back to you alike she doesn’t know what she did wrong. Her mouth say the words, but her tone and look says different thing . I left and went to T Mobile in old Denton and There were 3 guys there with greeting when you walk in. So I guess it shows how managers runs the stores.

Love this store and the young men who work there. Danny and Mark are awesome! They were helpful, knew answers that other stores didn’t. They didn’t hurry us or pressure us. We went in because we were considering changing our whole family over from AT&T. It’s because of their great service that we ended up pulling the plug and going with Tmobile!

Nina was extremely helpful and polite, I’d come back just for her! She was able to help us pull up out account and clear up our confusion and did all she could to help us solve our Apple ID issues. She was so patient and they were a great help, thank you so much!

Great customer service! Very helpful got the iPhone 8 plus love it!!!

Phone always busy or broke. Was ok customer service when I did get associate to help. But trying another store.

Erwin was amazing best worker!!! Very helpful!!!

New manager is awesome!! In and out in 10min thank you Carlos wish I could give you more stars.

I was really nervous about switching from someone else’s phone plan on a different network to here. I was afraid it was going to be a long and tedious process but everyone made it so easy! Xavier helped with the presale of my iPhone 12 and Daniel helped me get everything set up this morning. Everyone at this location is great, friendly and helpful. I love my new phone!

The posted store hours for fridays is 8pm. I drove up at 745pm and the store was closed. When I went the next morning, the store agent (Xavier) was not wearing a mask. I was wearing one to protect myself and others. Him not wearing a mask gave me the impression he was not concerned about me or my wellbeing.

Best customer service ever. They really know what they are doing.

Not good service, they’re not even gentle or kind with customers, and there’s the impretion that if they don’t get a comission they dont help you, and they dont even say it in the right way, like if they’re saying is your problem

Very nice. Needed a replacement phone, no long wait and Jack was very personable. He gave me all the necessary information for my concerns and helped me find a good fit for a replacement.

Terrible customer service. Retail employee also smelled like he hadn’t showered in a while.

Amazing staff! helped me get through my new service with no hassle!thank you jack and lexi for the help!

Thank you lexi and rich for helping me get my service switched over and in the right plan and phone! thank you so much!

I went in to ask about switching carriers and was expecting a whole bunch of numbers thrown at me. However, Mayra explained to me the features and plans available. She was phenomenal and Im glad to say I am now part of the T-Mobile family. I strongly recommend going to this store as the employees are friendly and knowledgeable.

When they change their cell phone, either with insurance or with t mobile they deliver reconditioned, malfunctioning and repaired phones with poor quality. They get damaged very quickly. they are cheats, they steal ones money because one has to pay $ 100.00 for a part with that quality so low that it only costs $ 10.00.

I didnt want to leave a bad review but I have to be honest. I have been a T-Mobile customer for a minimum 10 years altogether and I have never had an experience that I could not get over until now. I went into the store with an issue the manager I believe name Juan attempted to help me at that time he himself admitted that there had to be some issue or error on T-Mobiles end however I left the store with no resolution. He assured me that he would help and to follow up with him which I did several times to no avail every time I spoke with him he said that he would get back with me which never happened I ultimately gave up and had to handle my concerns over the phone with T-Mobile customer service. I was very upset about what happened and I still am at no time did I receive exceptional customer service or even mediocre when dealing with this store I will never do business here.

Very friendly and helpful staff. Got taken care of in a timely manner and answered all my questions.

Bad experience from the store yesterday

The people there are great

To Kyle Jenkins:The reps and managers dont make the policies, just because the other stores want to waive the fee doesnt mean you have to be a jerk just because theyre doing their jobs and following the policies. The Samsung On5 is a great phone for the price, but again you get what you pay for if you cant afford an upgrade fee thats clearly your own personal problem. Theres no need to call the staff shady, Ive been to this location and they are actually really great, friendly and helpful.P.S. It seems like you were born yesterday.Sincerely:Anonymous Jerk

Awesome place ... Justin and mayra are great people. Please go to this t mobile store as these two guys will give you the best treatment. They were patient and had excellent customer service . I am very satisfied!!!

I needed to find a case for my new S10. They did not have the one I wanted in the color I wanted but the rep, AJ, was very helpful with alternate suggestions. I am happy with the choice and now my phone will be protected. Thanks Tmobile for your excellent customer service!

I loved the service and customer care

Best T-Mobile Customer Service I have ever had! I called ahead to tell them I was coming on my lunch break, they helped me as soon as I walked in, offered to replace my broken phone (internal problem). Ill have my new phone tomorrow! I was in the store less than 10 minutes. The guys were Carlos and Luis. Thank you so much for making my day!

I saw this store was near by but was slightly hesitant to stop since I came across a few bad reviews when I goggled it. But, I needed assistance with my phone ASAP!!! Staff was extremely helpful and friendly, I would definitely recommend this location. I was under the assumption that this location was recently were under new management so I asked and was told that indeed they are. ALL NEW COURTEOUS STAFF WILLING TO HELP.

YOUR LOCATION IS A JOKE!! YOU GUYS NEED TO CHANGE YOUR HOURS OF OPERATION TO CLOSED DUE TO TEMPORARY CONSTRUCTION/RENOVATION.. NEW PLAZA AND SUITE AND YOU ARE ALREADY DOING RENOVATIONS?? OR ARE YOU PEOPLE JUST DECIDING NOT TO WORK?? THANKS FOR NOT BEING THERE FOR MY DELIVERY OF MY PHONE. BEEN WITHOUT A PHONE FOR 4 DAYS NOW THANKS TO YOU!! I WILL MAKE SURE TO TELL PEOPLE NOT TO GO TO YOUR LOCATION!! I HOPE T MOBILE CORP DOES SOMETHING ABOUT THIS AFTER THEY GET MY LETTER... YOU ARENT OPEN YOU ARE CLOSED SO UPDATE YOUR GOOGLE INFO!!

Aj was an amazing help I got my new phone quick and easy.

I came in to buy a new Samsung phone today. AJ was very helpful and professional and was able to quickly switch my old phone info to my new. I upgraded to a Samsung 10. Great service!

Just spent almost $1500 with the rudest stuff available in the USA I just have a broken phone wanted to replace it for the S20+ I did because the broken phone I would not recommend this store to any one a very rude young girl with a lot of tattoos and a young guy both are zero customer service

Aj was super helpful, really knowledgeable guy, great attitude, and knew the answers to every question.

Great People! My mom was able to get me a new iPhone thanks to Carlos!

Aj helped me get my new S10e!! Best experence I have had in store thus far!!!!

Awesome customer service today!!!!! AJ was very helpful and got us taken care of with ease!

Great customer service from AJ and Laniya! They helped me out when I was upgrading my phone and there was an issue IMEI number.

Aj was great!!! I got a nee megaboom speaker!! its so loud

I have been searching for Airpods for months!!! And Matt was about to get me checked out quick fast and with no hassle !! This will defiantly be the store I come to from now on!

Rich you the man! thank you for your help into my new phone !

Awesome T-Mobile! New manager and staff in place, great customer service.

I came in with issues on my att phone and carlos helped even tho my service wasnt with tmobile he started telling me about tmobile and after he explained everything so good i decided to switch over my 4 lines right away!!! Best price best customer service you guys won me over!!!

Went in today with my phone not working, Justin got me into a new galaxy s8 and I couldn’t be happier!! looks like there is new management now with new people that Really know how to help. Thanks Justin!!

John was a(n) cool guy. Very informative and helpful.

Manager tried to charge me an update fee ($20). Totally boguss. I didnt need service plan or anything of that nature. Just wanted to buy a new phone. Apparently they believe you should pay an extra $20 if you want to buy a new phone by it self. DECEPTION! Other stores wave this fee. Another way companies like to take peoples money if they arnt aware. Thank God i wasnt born last night. I asked about the on5 samsung. They said its a great phone. Checked with a family member about the reviews about the phone: horrible. Shady workers here. Ill never go back until they put new manager and staff here. Glad i checked on the reviews about the phone and asked about upgrade fee. Check info before going to this location. You could end up giving them money that you are not actually required to give.

Great customer service and amazing deals!

I got my T mobile 4 lines with $140.00 per month and after 3 months the charges is $240.00. Reason .. The store didn’t send my returned phones to the warehouse and T mobile is not knowing the whereabouts of my returned phone.. extremely poor service.

Athey always know how to save me money

Clean store, friendly staff, definitely recommend

The owner is very nice

Nice!

Highly recommend this t-mobile location, the staff is super friendly, they provided excellent service for me and my family, we are definitely coming back to this store!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Because they say that one is open and one goes and the premises are closed👎👎