I went in to grab a pair of workboots, as I need to dig out some old tree roots. I got a beautiful pair of Brahma boots that looked like new for $9. I also got some photo frames for next to nothing. The store is clean, the people are friendly and helpful. And it SMELLS clean. Not your typical second hand store. Visit, youll love it!

The Goodwill in Castle Rock is a great for profit organization that easily accepts donated items ranging from clothing, accessories, electronics, reading materials and much more donated items. The drive thru area is easily accessible with guided lane markers. Inside, the store is well maintained, clean, and customer service is always great. While shopping here, just don’t look for one thing, look around, you may be surprised by a hidden gem or two. Follow me for other reviews.

Pretty small goodwill. Decent book section and clothing, no toys, very little home goods. Employees are helpful.

Its a large store and well organized. Very good prices, we have made a few purchases there.

Random stuff! I found what I was looking for and the customer service was awesome.

This is a very nice Goodwill. I found three pairs of barely used shorts for $7 each. How can you beat that?

Horrible management, have found multiple clothes with stains or old food(?) stuck to them, and there always seems to be yelling coming from the back. My daughter and I nearly stepped on a broken glass plate, we called someone to clean it up luckily, but it could have ended poorly. Customer service is alright from the younger employees, though some older staff and a young man with pink hair have been extremely disrespectful. 0/10, filthy and unwelcoming environment. I’d rather take the longer drive to a better goodwill than this.

Clean. Respectful cashiers and staff helping each other. Doing what it takes to make a store run .

Lovely location with many treasures.

Well organized products... GREAT Employees......... SeniorsDiscount Day....

No longer a place to find good deals. Often items are priced higher than you can buy new. completely overpriced throughout the store. Was told “all our good stuff is sent to auction” sad it doesn’t serve the community that donates to them.

A little pricier than most but this store does sit in Douglas County. Some cute, more updated items than most too... never had any issues at the donation drive through, although the folks saying attendants are a little retentive about directing traffic are absolutely right. It honestly makes me laugh every time... but this is definitely one of the cleaner, more professional Goodwill locations.

Bad return policy. I returned items within one day of purchase and they gave me a store credit. I dont remember it being like this before. Its obviously not this stores individual fault, but garbage policy. The manager was rude when I asked about it.

I love this place lots of deals and fun!!!!!

Great selection of everything loved it 🤗

Cleaner, more organized, and less musty smelling than other thrift stores. Decent selection of goods.This location lost stars because, unlike other stores, it individually prices records. And some are way overpriced. Also, they had one lone guy manning the registers while about 20 of us watched in line. I ended up leaving without the books I scoured the shelves to find.

Too expensive you get that stuff as a donation where do you get off selling that stuff that expensive

Restock the mens section. This is why I dont shop here

Did not fit nd much on my trip here today, but a lot of the time the stock rotates so I can always come back and see new things.

Prepandemic Goodwill Castle Rock was the best Goodwill in the area. Since reopening under new management the whole atmosphere has plunged. Their pricing is ridiculous. More often than not their prices are higher than what the item is new at Walmart. I was told by an employee that Castle Rock donations are seldom kept in this store but rather shipped to other stores or put on the online auction. What is put out in the Castle Rock store is over priced junk. Very disappointing. Used to be a great place to find some nice affordable things - not anymore.

I didnt know that raising your voice / yelling at customers from employees was acceptable behavior. I went to the dressing room area to try on a sweater. One of the dressings room door was ajar a few inches so I stepped in. I noticed on the floor there was a door handle on the floor to the side. No biggie I thought, Ill throw on the sweater over my shirt and see if it fits.Within 3-5 seconds of being in the dressing room, I hear a yell from the cashier approximately 40 away, Get out of the dressing room. Its currently being worked on!. Not a request, but a demand. Let me make this clear, his tone was one of someone trying to be authoritative.So, I exited the dressing room as customers in line stared at me. I responded with Excuse me, but I do not see anyone working here. The cashier replied by yelling across customer in line, and said Theres a door handle on the floor. I was thinking to myself, Yes, I know that now, but not before entering...As I was checking out, I asked if I could make a suggestion and proceeded with, In the future if you do not want people to use a dressing room you may need to put up a sign that says Do Not Enter or Out of Order instead of yelling at customers to get out of the dressing room.At this exact time, another employee (mgr?) asked what was going on and the cashier said the door handle was broken and I was fixing it, but then I had to jump back to the cashier to help customers check-out. He did not apologize for his behavior. He offered just an excuse for his behavior, completely oblivious or worse.... The issue is, you dont yell or bark orders at customers across the store. This is highly unprofessional, rude and tacky. No one, especially customers should be treated like kids or barked at.I used to visit this store almost every Saturday morning due to teaching in the area. So its unfortunate that treating customers like this is acceptable. Based off of my last experience and seeing what others review have posted its time for me to ditch goodwill shopping at this location.

Clean store, nice people

Always find a great deal!!!

The prices here are OUTRAGEOUS. Youre better off going to Nordstrom Rack because their prices are now on par with new clothes. I noticed this trend at most every Goodwill in CO. Greedwill seems like a more appropriate name....shame.

I have been here quite a few times and had mostly good experiences. It doesnt have a huge selection, and sometimes I feel like the used items are priced a bit high for what they are. It has a decent selection though.

Very well priced on most items. Hopefully it stays this way. Lovely young lady cashier was so helpful to me by name of ..Angel? when I didnt have enough cash she offered to keep my items behind counter until I returned and could pay. Thank you! Good selection of items and store is clean and organized. Keep up the good work!

Overpriced, not necessarily better stuff.

Good staff, small selection of purchasable items, high number of media items (movies, video games and cds) missing.... items are stolen right out of the store. Have mentioned several times to store managers, only to hear, there’s really nothing we can do about it, huh, whaa??? Probably should address this.

We just sat in line to donate for an hour, only to be asked to leave the line so the person in front of ya could pull out. This was the last straw for us! There are plenty of other places who want our donated items!

Anyone mentioning the donations line issues can contact corporate because that’s how they make them run the line, one car at a time. Also people in donations have been hit by cars. I do community service here, great staff all around and good management. Their clothes selection is enormous filling over 50% of the store with rack one after the other. This location gets some good furniture and the staff and volunteers can’t buy anything unless it’s been on the floor for a certain amount of time which gives the guest first pick! Douglas county citizens donate great items and so much furniture that the intake has to deny some sometimes due to the back of house filling up! If anyone needs a job this is a great place to work!

Stopped here traveling through. Employees were slow to help. One gal behind the register refused to go unlock the dressing rooms saying she wasnt on the floor. Manager was grumpy. Not a single smiling employee. The only reason why I am giving two stars, is the store was well organized.

They do a half-off sale on Saturdays like ARC but usually its on one specific tag color and the tag color is nearly impossible to find. Also, the employees there usually seem agrivated that people are shopping in the store. They have a pretty good selection but usually not for clothes, art, tools, or furniture, the selection is mostly home accessories.

Not one of the best locations. This location has very little inventory and most of it is really really used or better off being thrown out.

I called them asking about community service and was told to hold on for 2 secs and was left on hold for 27 mins.

The customer service here is terrible. I am currently standing in line and there are plenty of people working today, but one person on the register that is helping a customer having questions with her receipt. There is a male employee (manager?) that obviously does not care that people are getting frustrated and walking out. He is actually smiling and waving as they leave. Do not come here! 😡

Found a very nice item. Well organized. Plus discount offered for military which is always appreciated.

Selection is minimal, kind of stickler about drop off rules. Four stars because the people are great and the place is clean at least!

The most expensive with the least number of good finds. Ive found used things here priced higher than they would be brand new at Target. There are many, many, much better thrift stores in the metro area.

Best Goodwill I have ever been to. Awesome customer service. The staff is always friendly. Clean store and well organized.

Staff is friendly, the store is very large. They always graciously accept my donations. And a plus side its right by Natural Grocers which I love!

They have a great selection, and I like that you can get new items there too. I do not like how pricey most items are or how disorganized the store is. If you are looking for clothes, you have to look through every single piece. There were 4Ts mixed with 14/16s. Adults mixed with kids. Shorts mixed with shirts. It makes for a very stressful shopping experience. I had a handful of items last time I went and put it all back and left. I wasnt finding what I was looking for and was tired of looking at the sizes on every garment we were interested in. They tried selling me a book shelf with water damage and missing shelf brackets for $20. I got the exact same shelf shipped brand new to my house from Amazon for $25, all parts included.

I went there to donate clothing and some christmas and easter baskets. The lady taking the items was very rude to my husband and said well take the but they will just be donated, we are not your friendly neighborhood dump. When i called to speak to a manager i was hung up on not once, but twice!

Fairly small for a Goodwill store but it seemed well organized and clean.

I work there, the people are great,the deals are nice. We do tend to have higher prices then other goodwills but thats because we get better stuff donated, and thats because are customers are awesome as well...

Friendly and nice staff as well as clearly marked prices and great deals the store is clean and well organized

I would give them no stars because of the poor customer service that that managers have. You have to honor the price that an employee tells a customer. The manager and chasier was calling me a fool and liar when i said that one of their employees told me something was $7.50. I will not go to this store again. They are rude and not all that smart

Nice folks working there, reasonable prices, but the selection is kinda small.

Have two basically new chairs from all modern. Drove all the way there and they won’t take (free) furniture for the day, but we’re welcome to make another trip tomorrow when they haven’t met their furniture quota.

The staff is friendly and helpful. The store is clean and well organized. The Dega Blue is stocked with Amazing finds.

This Goodwill is pretty good quite a few things in the store, good variety. This is also a drop off location.

Prices seem to have risen a fair bit since opening over a year ago. Also, not as much stock on shelves anymore (glassware etc) Its good that the clutter has been cleaned up somewhat, (kids toys) but with the amount of donations they receive, the shelves could be stocked a little more.

By far the worse and rudest donations crew I have ever run into! The entire process is inefficient and the comments from the staff are unacceptable. It’s too bad but there is clearly an upper management problem.

It was ok, just the whole 24 hour hold on tiems got old fast bc anything mostly worth getting was already sold so it made it difficult to find anything worth someones time, also be ready for some really rude and aggressive customers there as well.

The selection of things not related to clothing wasnt very good. Also, I felt like it was a bit pricey. But, the store was clean and well-organized

This new store is beautiful! Very clean, staff is friendly, and they had good prices!

I understand this is a GoodWill but their own employees don’t know the return policy. I asked the same employee three times if they did cash returns and she told me they did....well they don’t.

The best store ever!! Great sales, wonderful workers, and endless opportunities

Love the concept of Goodwill stores. They recently opened in Castle Rock and a great place to donate and buy used stuff

Really like this location and have picked some pretty good deals there.

A pretty average goodwill although it is arranged/maintained better than most goodwill stores I have been to.

Fun to go and see what random treasures you can find.

Nice used clothing, furniture, you need something Goodwill probably has it for ya.

The staff is always helpful. Clean place, great prices

Wayyyyyy over priced. This stuff was given away and now the owner sells it at an outrageous price and is a millionaire...evil genius.

Great bargains if you take the time to look.

Love the place.

Yellow tag item today was thrown away which was a shopping cart full of depression glass .why we were told because it didnt sell.....most donations thrown away per thier workers reports......donations thrown away.......they have lost our business!

I like this Goodwill. As each thrift store tends to specialize in one thing over another, this Goodwill has a good selection of clothing.

This is hands down the worst Goodwill I have ever been in. There is more garbage than sellable stuff. Goodwill should get a 40 yard roll off and take this garbage to the dump

Great customer service! Love hunting for treasures here!

This one prices there stuff pretty high. And a lot of shelves were bare.

Very clean and organized store. Friendly employees.

The. Most. Annoying. Place. To. Donate. Ever. Im all about safety, but the people at the drive up donation are beyond ridiculous. They act like everyone working there has been hit and run over by cars like 20 times each. You have to stop so far back while 2 people, not 1, unload each car one by one. And theyre frantically motioning for everyone behind this car to stop. People are literally driving so slow that its barely rolling. It would be so much more efficient to unload 2 cars at the same time, but again theyre worried about stepping out into the apparent race track of cars driving through going 40 throwing donations out their windows....

Always helpful with getting things to my car and friendly

The staff was friendly enough but the prices are outrageous! Probably will never be back here again.

Small, tidy, with limited stock, and higher than usual prices for a Goodwill.

Plenty of hidden treasures and items from Target on a regular basis!

Best deals on 50% Saturdays !!!

Good selection of products, nice building, and reasonable prices.

I dont know who prices the items but maybe they should be told that they work at a thrift store not Neiman Marcus

Limited selection but everyone was nice.

Rude donations staff at drop off... don’t seem to like their job, the 4 different time I was there

I waited 1 hour 20 minutes in line to donate just so the person could ignore me saying this is all breakable and proceed to break an entire box of dishes. Last time I donated the worker was so rude. I wont donate here again. There are many other charities.

Nice and clean, organization is good and friendly staff

Very nice store

Good prices and half off on Saturday

Pretty good prices and selection.

Clean store clerks very helpful

Love going here.

Good place to shop.

Fake donation company.Do your research.

Bought a painting here that turned out to be worth a couple grand. $$$

Not the best Goodwell, tends to be disorganized and showing broken or incomplete goods.

This place is dumb

Sometimes the pricing is too high for donated goods, but on sale says you can save a bit.

Average good will

The selection isnt great and the prices are higher than average.

Clean and organized.

Bought a$16 item while in Castle Rock and it didnt work. I live in Reunion which is 45 minutes away.

Higher prices than other goodwill stores.