Great help from the geek desk. Purchased another phone shield because my other one they applied was coming off. I had paid for them when the young lady said they are warranted if they do that for life. I informed her thats why I purchased another 60 dollar shield. She was able to credit my account back the 60 dollars. If she hadnt of said that I wouldnt have known.

Clean, great service just didnt have ink we needed. An who wants to order an wait. Thats why I go to the store, to purchase Im not a online purchaser or wait on product. I like to buy and take home what I need.🤷‍♀️

Had to stop by this establishment to take my desktop to the Geek Squad. Had the BEST encounter with Agent Tyrone! This man was the GREAT from start to finish. Service with a smile, pleasant, extremely knowledgeable. It was my first time ever using this service, but because of Tyrone, if needed again, Id go back to see him. Thank you sir! 😉

Just did an online order pickup, but my first time in this store. The woman at the desk was so kind, which seems to be the exception rather than the norm these days. Thanks, Best Buy!

Good place but sometimes the employees dont ask if you need assistance

The sales rep was very helpful with helping me pick out a deep freezer

The. Person that help me was very kind make me feel good thanks

Joshua in the computers area was very helpful, cordial and was not irritated by all of our questions. Thank you!

As for the experience it was not good, I went to get a TV for my mother not once was I approached by an employee to see if I needed help. Luckily I did my research and knew what I was looking for. Best buy is not what it used to be, only friendly face was the sweet lady at the check out.

I spent over 4k on a new work desktop and monitor. Was supposed to be here Im two weeks. Now Im still waiting on it. They allowed me to order the product where their warehouses had none in stock. So now theyre waiting on the actual vendor to provide the computer. The most messed up situation to be in. I still cant work to pay rent and Im short 4k. Would not recommend this store at all.

Great selection of TV and wow Great prices and customer support.

I bought a new blue ray player online from Best Buy. Watched about 4 movies, then it died on me. My online account said it was no longer returnable by 7 days. I took it to the Cedar Hill location really expecting to eat it and buying another one out right. It blew me away that they were ready to help and didn’t think twice about making it right. I went and got another one off the shelf, took both to the checkout and paid the upgrade difference. It felt good to be a valued customer.

Shopping experience has changed a lot. One used to be able to find just about anything electronic. Not so much now

Made an appointment on line to have my dezktop computer checked out. The clerk assumed I was there to drop off my computer Instead of having them look at it while I was there. They tried to sell me some type of membership. I told them my heat sink had come loose and asked how much to replace ot repai and how long to repair it.r. They took it to the back and a tech came to me to say the heat sink was loose.I said I told you that when I gave it to you. That all you got? IT was . I could have saved my time and gas. It was a total waste of time. Gas, and energy.

Pick-up dept. Staff needs more customer service training on a personal level. I felt as if I were being herded around just to pick up a TV. No real thank you or acknowledgement of patronage. The person working the desk seemed more preoccupied with being right about what he was doing rather than actually recognizing a real person in front of him. The only real person that needs recognition was the guy who carried out my 50 TV to my vehicle. He was personable, maybe trade him out for the pick-up desk guy.

I went in to buy a surface pro. It was hard to get an associate to help, got passed over a few times and I dont know why. One someone was able to help, I was out with my purchase in less than 10 minutes.

I always get great service from the Best Buy location over the last 8 years.

The employee are the respectful. The problem that wasted my time is the store. How is the store open that doesnt electronic for sell. The only thing they are selling is cold air from the Air conditioner, and the light from the stores light bud which is free.

Great experience! Came in 15 minutes before the store was closing looking for a particular TV. The employee quickly found it and pulled it from the back then carried it to the register. In and out with 5 minutes to spare. Yay!!

I needed ink for my printer & was out of stock everywhere & my sale guy ordered it for me & I had it in 2 days shipped to my house .. Awesome 😊

Went during peak hours, and I was still able to quickly get an associate to help me.

Very informative people working there. Seems like they enjoy what they do.*WALK-IN

Went in to warranty exchange ear buds the lady that was working in customer service extremely rude and bad attitude. I dont work at best buy but I do kno that the Samsung buds are locked up. So Im not sure why that lady thought I didnt need her to ge them out what Im a suppose to pick the lock and bring them to you cause you dont want to do your job

Sometimes I get mixed opinions from the employees about alot of my questions because I rely so much on their pc knowledge but I absolutely love shopping and just being at Best Buy in cedar hill they are always friendly sometimes it takes way too long to get an employee to come answer all my questions when Im buying from a new department but I still love this place its extremely clean and very cozy inside I love Best Buy

Got what we needed for a good price. I am satisfied with my product.

The employees try their best to advise you on the best choice for your needs.

Purchased a new electric stove a Samsung which was $800.00 now $719.00. Has a stam clean and self clean. They will deliver foe free charge $27.00 for new cord and take away old stove $30.00 pretty good. Product in stock and coming in 2 days. Customer representative that helped us great knowledge answered questions.

I love coming here. Its my Toys-R-Us.

I love best buy and their products. Employees are helpful and friendly, I visit often and never had any issues.

Nice customer service, good prices

Great place was very please with the price on the item I was buying

Everything was fine, just a little short staffed for Tax free weekend but everyone was still very helpful.

Its a best buy... wide selection and high prices.

Mr. Omari helped picture my TV, computer and ring door bell camera he knew about all the products. Although Im disabled he took the time to share the information on all products and its benefits. Great customer service 👏in electronics.

The manager and one of the associates was sooo nice and helpful 👍

I received EXCEPTIONAL SERVICE from the management and sales staff. I bought a laptop that failed after 3 weeks. I had an assignment due that night & was literally in tears. My in-store warranty expired & the replacement device was sold out everywhere. They found me a better device, went above and beyond to assure I got a new laptop and get my data from the old device. They need 6 stars! 🌟 🌟 🌟 🌟🌟 🌟

They had what I needed and salesperson was helpful but merchandise appears more limited than before.

Had the WORST experience. JUAN the Assistant Manager ARGUED with me, didnt solve my issue, and refused to let me talk to the store manager. Im waiting for my call from GREG, well see if that actually happens. My issue is still unresolved but If it hadnt been TELISHA actually calling the corporate customer service, my issue wouldnt even be half way resolved. Kudos to her. Juan needs customer service, empathy, and sensitivity training because its not my fault isnt the appropriate reply because guess what...its even more so not mine

Customer service was good. Very knowledgeable staff.

Horrible store i had a store pickup for amazon they gave my tv to someone else did not ask for id from that person they said all someone needs to do is give an order number they have all the tvs at front of the store with the information on them. They took no responsibility and said i had to go fill out a police report when they gave my tv away. Here now at the police station after spending hours on hold. The manager told me no one would answer my call the phones were turned off at the store and laughed about it. I will never do business with best buy again.

Nate was awesome. He was very knowledgeable with the products in which I was inquiring about. Thank you so much for hiring a great guy.

Employees were nice, always there if you needed them

Went to look for a keyboard and got the perfect one and got exactly what I was looking for. I randomly decided to get a vr set, so I asked for help. The guy that helped us was really nice and gave us information on the item I was looking at. Great place to shop at. (Side note) I also got my msi GE66 gaming laptop here. So far this store has had all items I looked for in stock besides the rtx 3080/90 graphics card.

This isnt geared toward a particular store. Covid or not you need to have someone available to anwer phone calls.

The workers have a good attitude and are always helpful!

We went to best buy looking for a laptop. Monitor, and keyboard .what we expectedFrom the store was an associate that knew something about computers instead we got a young lady that could have cared less.Best Buy lost a sale, possibly two sales because we are in the market for a dishwasher.

I came in to return some gift cards which I paid with my Best Buy card a couple days ago. When I came to return them the woman at the register told me I couldn’t return the gift cards I asked her to see a sign or somewhere on the receipt that states that and she brushed me off and seemed bothered, calmly I asked to speak to a manager and a young man named Clyde came over and fully explained everything, was very nice, respectful, although he explained unfortunately I couldn’t return the gift card and he gave me a discount on another item I purchased. He is an example of great costumer service and management skill. Thanks so much Clyde.

Shows they have a product in stock online, but when you get there, they say they don’t have them. What a waste of time.

Im giving them 5 stars because everytime Ive been there Ive always been met with a smile. The last time there was a mistake made with a purchase but they went above and beyond to resolve the issue. I ended up being way more satisfied. 👍🏾👍🏾

Nice personal nice location and very friendly people. Love it

We were buying a new TV for the living room. They were very knowledgeable about the different products & how they compare to each other

I had to pick up an order from this store because my local store did not have the product. Unfortunately, my local store did not input the order correctly and made things a little more difficult as far as paperwork and inventory for this store. But the staff went above and beyond and I was able to walk out with what I ordered and didnt have to wait long! They were polite, respectful, and worked well with me and the other store. The store itself was clean and organized.

You will find somethings at a great price here at all times. The cashier was excellent.

I looked online for a laptop and it showed to be in stock and when I arrived it was never in stock. This type of management is why Amazon is putting yall out of business. Good bye Best buy.

Went to check out a phone. The sales guy was somewhat knowledgeable about the phone but didnt have any brochures.

Helpful employees but out of stock of a lot of things

Its ok really dont have anything bad to say. Was there looking for a specific item.

I purchased my first air fryer and it has been a great purchase. I got the $19.99 air fryer and its amazing!!

I was able to find what I was looking for and so far good deal. The people who worked there were nice.

Overall a decent best buy location. We have bought a few items here and most of the associates are happy to help. On busy days it can be hard to find an associate but thats to be expected.

Although it was very busy, we didnt have to wait long. Kathy our salesperson was nice and knowledgeable

They were super helpful and made sure we were taken care of. I took off a star because when we were given the delivery date, there was some miscommunication.

Associate Mr. Williams was very knowledgeable And didnt want to sale us things we didnt need..

Bought a computer that I was going to build myself the boards ended up older than the processor so I had no video went back to Best buy ask them what I should do went to The geek squad they didnt know a thing so I had to return $1,100 computer that I was going to build myself because they had no idea what to do so I give it one star

Good customer service. I got an Audio System for my movie room which was heavy for me. One of the stuff members, i believe his name was Dale, was very nice and helped me carry it to my car. I Will go back there for sure.

Good afternoon, last evening I received this text message. I called the store because I was not in the store Saturday 13 March. I had to call back today Sunday 14 March finally spoke with a young lady that this was how BB tracks the labor. Ok understand that but I was not there Saturday. My visit was Friday at 1240pm On Friday we were given a form to complete the gentleman took our phone. Walked away 20 minutes had passed, multiple people had come in and out of the section. No help for us. I went to the front desk asked for store manager. He asked what was we waiting for, we didnt know. Told him we gave the gentleman our phone, he left. He found our phone it was complete, he gave it to us. As we were walking out the store we asked him if he needed the form the guy gave us he said yes. We gave it to him, Friday 12 March approximately 115pm.I informed her how I was concerned, she keeps saying this is how we do this tracking. Slips are entered in the system in bulk, then closed out. If this is so your system doesnt sound efficient or effective because I am receiving messages that say my product is ready for pickup 24 plus hours late. Labor hours are going in for another day. She said you can opt out of the text messages. I informed her no because when I do drop items I want to know when they are ready. Finally I asked her do you think my slip was not turned in in time for it to be entered. On the correct day.Concerned customerYour Store:Cedar HillMain ContentYour Repair StatusService Order Number: 00056-325188049Checked in by: Agent PriscilaDevice picked up.CompletePickup Location:Best Buy Cedar hillStatus updates can take up to 60 minutes to display.Tracking Info03/13/202106:56 p.m.Mission complete! Your repair file has been closed.03/13/202106:56 p.m.Your device has been picked up at the store. Thank you.03/13/202106:56 p.m.Your device is ready to be picked up.03/13/202106:56 p.m.Weve completed work on your device. Stay tuned - we will let you know when you can expect to have it back in your hands.03/13/202106:56 p.m.Your device has been assigned to an Agent.03/13/202105:44 p.m.Your repair will be assigned to an Agent soon.03/13/202105:44 p.m.Thank you for trusting us with your device. Well take it from here.Track Another Repair

Very efficient return process. I was in and out of the store within two minutes.

Went during Black Friday, costumer service was excellent.

The store seems to be declining. I used to have exceptional experiences there, but recently came in to purchase a TV and the store looked empty and disheveled. It seemed like everything was gone and it was on its way of closing down. I hope Im wrong and I caught it on a bad day. This area needs thriving stores.

Took a while to get assistance. But our salesman Roy was great in service. Answered our questions and very courtesy

I went there to get a specific item but there werent any in stock. They told me to check the website and WOW there was just what I wanted. Set up curbside pick up and 1 hour later it was in my hands :). I know one happy little guy who will get to hear a story about how hard it was to find the Nintendo Switch.

Bought a Galaxy s20 here. Awesome service and respectful employees. I definitely will be shopping here again. Thanks Best Buy!

Cool but heard some of the staff use foul language

Put a quarter size burn in my center console, rear view camera lines in it intermittently. I bought a 400.00 deck and this is what I get !!! They want me to pay for their mistake then get reimbursed? I dont think so !!! Installer was professional and honest I appreciate that !!!

Everyone was very helpful and kind. The gentleman that specializes with phones/technology was patient & very kind. Thank you all! Please keep up the awesome work. ☺

Picked up a USB 3 hub. No problems

Great experience with returning my Mac Book Pro and then purchasing another MacBook Pro with a faster processor! COURTNEY was very professional and polite! Cedar Hill Best Buy 🌟

Waiting 30 min for no one to approach me & had one of the employees lie and say he would help but never came back...such a mess along w/ A bad attitude from the security guy in the front of the store...I wont go back to the hood for a computer again

I have to say that the service that guy. Took a long time to get a service person but once I did he was very informal and very helpful for what I needed very professional just took a long time to get someone

Great place. I just want their stuff online to also be in the store & viseversa. 1 stop shopping is Best, instead of back n fourth.

This store needs to work on better customer service I was being helped by one lady then another lady walks up takes over has no knowledge of what was talked about didn’t care to know what I the customer wanted was not very helpful and she just seemed to not want to be at work at the time not a good experience at all

They greet you when you walk in. Store clean and nice.

Alec was professional fast and knowledgeable.

The group at the Cedar Hill location was excellent. They were very helpful, answered all of my questions and were very knowledgeable. Im beginning to put smart lighting in my home and the blue shirt showed me everything from smart outlets and power strips to the different smart lights themselves. After I selected my lights I began looking at GoPro equipment for an upcoming trip and got the same excellent service.

Very happy with their service

Only place I was able to find the Nintendo Switch for my Kings. Got it the very next day contactless curbside pickup

Great assist, loss if one star due to product availability

Looking for a new game, they had the WWE 2k20 and priced match Gamestop who was out. Floor sales person looked all over the store and found a copy in the back. My son was so happy they had the game.

Found exactly what I nreded.

Geek squad rules...Great job !!

The wait was worth the reward

I dont know why I would ever go back to a place that has employees that dont know anything and arent thrilled about helping you at all.

I bought a $100 gift card from Cedar Hill, Tx Best Buy. I returned home and nothing was on the card, I went back to Best Buy, and they said it was nothing they can do. Maybe someone scammed me. I believe it was in house, maybe the person who wrong me up. Ill never buy anything from Best Buy again.

You! Dont got what I need! Thats why your just a friend! I said you! Dont got what i need! And thats why your just a friend, thats why your just a friend!

Great place to get what you need managers and associates very professional

Great Service very helpful & nice.

Tried calling for some simple questions....... I feel as though if I did not hang up id still be on hold. Why bother, I will go to Conns at this point.

Started off having a bad experience but end up with the goodest experience so I could have got

Found a gift for my son here. Service was kind of rough...didnt feel like the checkout person really wanted to deal with people wanting to actually buy things.

Had good experience with store was told where I could find items that I wanted and needed. Check out was friendly and fast