Best eye glass shopping experience yet! I had trouble making a decision and Leonard was the biggest help. He was patient and picked out different ones to try. I definitely recommend this place, ask for Leonard! You can’t go wrong!

Melanie was AWESOME!!! She went above and beyond my expectations. She was so helpful with assisting me to choose my lens and frames. Melanie and Adrian were both so friendly and very professional. The atmosphere and environment was nice and clean. I will definitely use and recommend the Cedar Hill LensCrafters to all my friends and family. Melanie and Adrian are two OUTSTANDING employees!!!

Leo was extremely helpful and was very knowledgeable about the products Lenscrafter’s Carried. I will recommend him to my friends.

Well done Miss Yolanda you made my day! Great customer service.......👏👏👏 gave me your undivided attention and put my needs first! Yolanda you made me feel like Royal! What a beautiful experience I had while visiting your store. Great job LensCrafters, Yolanda is wonderful!

The representatives at LensCrafters are knowledgeable & helpful. They are always ready to clean & adjust my glasses whenever I bring them in. They take the time to make sure that I feel valued as a customer & they send me discounts to use towards my purchases often. They accept my insurance & the warranty they offer on their glasses are for unlimited repairs throughout the year for a low cost. I am a customer for life.

Leo,Is an excellent Team Lead! He helped me last year when I purchased my eye glasses. He is very knowledgeable, patient and kind. He is a pleasure to work with, and I will always come back to Lenscrafter because of him.

Melanie was wonderful. I broke my glasses and she had me all set up for a replacement pair in less that 10 mins. Cant wait for them to come in so I can see again. Great customer service as always. The crew here always takes care of my family and I. Keep up the great work 👍.

Melina and the other gentlemen there are great. There is an older Hispanic woman there that is rude as can be. She insulted me by basically saying I couldnt afford a pair of glasses. This is the 2nd issue Ive had with this employee. I spend a lot of money with this location in particular and will no longer do business with them if from here out if she is still there. I bought my pair this time but that will be the last I promise. She needs to be transferred or let go.

Leo is fantastic!!! Very personable and amazing customer service skills!!! Thanks for an efficient and customer centric experience!!

Leonard Jones helped us out so so much! Very good guy!

Nice, friendly and helpful crew. Not to mention the variety of frames they have in place. Environment is clean, well kept with a warm scented smell good fragrance. I would recommend this place 10x over!

Great customer service. Melanie and Adrian are the best. They were so helpful and patient with me. I highly recommend this place.

Great customer service. As soon as I walked in I was greeted and helped. I came in for a new pair of glasses and was helped until I purchased and walked out the door.

Adrian was very helpful and knowledgeable!!!I highly recommend him to everyone.Excellent customer service.

Fantastic place for all your Eyewear needs. The staff is friendly and take care of you in a professional manner. This is why Im a repeat customer. I would not go anywhere else. The selection of glasses is quality and name brand. HIGHLY recommended by all means.

Leo was great! He helped me picked the best frames for my face and even took the time to look for different options. He was very helpful and made the experience fast and easy.

Went to LensCrafters at Hillside Village in Cedar Hill to buy some new glasses. Tony helped me with selecting the right frames. I really liked how helpful Tony was when I needed him but he allowed me time and space to until browse. I had a really great shopping experience with him. Cant for my new glasses to arrive!

I had my glasses made at the cedar Hill location and everyone in there are amazing. Recently I took my glasses for repair and they fixed it in 2 min. I definitely recommend lense crafters.

Chriselda was so calm, pleasant, and very knowledgeable about the different lenses. I had a great experience

A very unpleasant experiance do today went in to get new glasses, purchase before at this location both big guy and the General Manager the older lady with an snotty tone like,How can I help you, they look at us like we didnt belong there, like we didnt look rich enough or whatever there deal was, It didnt feel welcoming very akward, they spoke to us infront of other costomers they were attending embarassing enough, still went in because we wanted to buy name band glasses Lenscrafters these two indiviuals should be look into very closly every one should treated with respect regardless of what people look like there ethnicity, we ask of some spoke spanish very rude just out of this world thank God I speak good english to guide my husband was not noticing the ugly of how people are.

Had a wonderful experience getting my glasses with Mr. Leo. Very knowledgeable, friendly in very helpful.Highly recommend recieving in future services from him.

Older Hispanic lady made our trip extremely unpleasant. Did not catch her name but she was extremely combative and snooty with us. Spent a long time gossiping about other customers with coworkers. Everyone else in the store was cordial but that lady ensured we wont return to a LensCrafters.

Excellent customer service. Chriselda is the best!

Loved Monique! She did a great job!

Adrian was a true lens consultant. Stayed late, took his time and ensured we had glasses that looked the best abs fit the best.

The great folks at Cedar Hill Lenscrafters always take good care of me for adjustments and when I am in need of a new pair of glasses.

My mother and I went to the store and spent over $1800 on four pairs of glasses. My mother’s glasses after a week began to bubble and show signs of blind spots. She contacted the store and was told there was no warranty on the lenses without a purchased warranty. To our dismay it would seem appropriate for anyone to back their product within such a short window but no one would except responsibility. Needless to say she HAD actually purchased the warranty and over the phone asked the managerto go ahead and order the new lenses for her glasses based on her warranty. The manager responded with that they would not even place a new order for her lenses and accused her of using chemicals to clean them. They required that she arrive at the store and pay the $25 warranty deductible prior to ordering her any new lenses. She was out yet again by the inferior response by this store. She has yet to had appropriate responses from management and was only accused of mishandling of their inferior product. They have given her the run around. She is a busy person and left to haggle this out for no reason. I ordered two different sets of frames. My experience I picked up one pair. Was called back to pick up my second pair and was presented with the exact same frames. When I questioned the manger and told her I did not buy two of the same frames she challenged me. I had to make her go back and look at the original pictures of my purchase to even get her agree that I was correct. This is in reasonable. In addition it took and extra 30 days to receive my second pair and am still confused why I was challenged in the first place. I asked her “why would anyone buy two of the same frames?” To her response instead of seeking to solve the issue was “people do it all the time”. This is hands down the worst customer experience ever. I have worn glasses for 20 years and have never met such an adversity. They fight against you instead of helping you. I will never use Lense crafters again if this is acceptable service and management .

I left my private doctors office upset because I was told it would cost $800 to add Rx lenses in my Tom Ford sunglasses I’m addition to paying for new eye glasses. I asked for my Rx and came into Lense Crafters where Chriselda and another gentle assisted me. Not only was the staff nice and knowledgeable, I was super impressed with the digital technology that was used which saved so much time. I was even more impressed with the pricing. I got new glasses, added an Rx to my existing sunglasses paid less for both of them together compared to what my pvt dr was going to charge just for the sunglasses and was in and out in 20-30 mins

Staff was helpful and very courteous. Melanie and Yolanda were awesome!

Leonard was an amazing employee hospitality was on point 😀

Leo and Melanie provided excellent customer service and were very informative.

Very loving and sweet people and a lot of frames to pick from

Great customer service. Fast and friendly associates!

Melanie was extremely patient and helpful in assisting me with selecting my frames.

Adrian is the best at making adjustments, and I always enjoy our conversation. He is a true asset!

Very friendly, excellent customer service!

Great service, very helpful answering all my questions.

I went to LensCrafters with the intention of buying a pair of glasses but instead walked out with three new friends. I was having a bad day but when Monique Stanford approached me she was very nice to me seeing that I was frustrated, her attitude made my attitude a little better. The next person that helped me was Monique Richardson she was also generous as she walked me through trying on all the glasses I liked. Before and after I tried on each pair she wiped them down for me, no matter how many I tried on. Yolanda Pedroza also helped me pick a pair within my preference when I asked her opinion. Finally, after one hour they helped me pick the perfect pair. Thanks to those three people a bad and gloomy day turned into one of the best!

Good selection....helpful staff....but they did not have a lot frames for my face type.

Very good experience with my first time getting an eye exam here and purchasing glasses. Everyone was very nice and I was in and out pretty quickly.

Thanks Adrian for doing a superb job at adjusting my frames!!

Alex was so good to my son, his customer service skills were beyond amazing. He treated us like family. I appreciated that he didnt pressure me to purchase frames that were out of my budget. I was pleased with him that I returned and purchased some glasses of my own

Outstanding Customer Service. Service on 2/12 was over and beyond. VSC was having issues and customer service with VSC was garbage. I forgot their names but the main associate was a sweet lady with glasses. We also received from a gentleman. Both were extremely helpful and kind.

Very polite young man. Patient. Helped me get the best value given what insurance paid and store sales. Very sincere and tactful in opinion of certain frames I put on. I’m more than impressed!

Tony was very patient and great to work with. I always enjoy purchasing from LensCrafters! All sales associates are very kind and professional. Keep up the great work!

The employees at Lens Crafters were very patient and helpful. They told me to try on as many glasses as Id like and not to worry about putting them back or being bashful about the number that I try on. I really appreciated that.

Excellent service with adrian

Just tried to go look for some high quality frames here. Opened the door and there is like this tiny little area roped off. Guy comes up and ask me why I’m there. I told him and he very quickly told me that there was 2 people ahead of me and that it “might” be an hour before shop their frames. Well let’s just say this. I WILL NEVER EVER WALK INTO A LENS CRAFTERS AGAIN! Every opportunity I get I will discourage anyone from doing the same. You guys might wanna go to Chick-fil-A or Costco and brush up on your customer service! What a joke!

I am so pleased with Adrian and Alex on their amazing service. Its quite an experience to have someone tailor fit your glasses around your face and make them feel like a part of your face. Thank you very much Adrian and Alex for helping me look and see a new world through my new beautiful lens

Very good place to visit and the service is very good.

I loved how Adrian cared and showed me what was best for me. 100% professional and friendly. Thank you so much!

First time getting glasses and they made the experience smooth. They helped me so very much by proving me with excellent customer service always. The three associates who helped me during my last two visits, thank you guys so much. I’m not sure if the lady and gentleman’s name from my first visit however I remember Alex. God bless you guys for being so great.

I came in to this location for a quick adjustment to a pair of new glasses I purchased online. I was in and out and more comfortable with my new glasses in under 10 minutes. The ladies here at LensCrafters can’t be beat!

Lenscrafters Cedar Hill is my favorite eyewear store to shop. Ive been there so many times, the staff treats me like family. I love it!

This is my second visit happy to see Leo again who took care my of purchase.

Everyone from the Dr. down was great, my children didnt complain, so it made it all great for me. Social distancing was great also!!!

Very professional ask for Leo

Ive gone to this location for at least 6 yrs. Adrian the assistant store manager has helped me the last 2 yrs selecting my frames and making sure I get the most out of my insurance. I will continue to keeping going here!!

I placed my order on July 1, 2020. Spent almost $500.00 on my glasses. The representative i spoke to assured me 10 days, i don’t Live in Texas but I was going to be here for 2 weeks. I called To see if my order was ready or not because today makes the 10th day. The representative who helped me with my order said that he could have them shipped to the nearest lens crafters. I called today and the woman who i spoke to was very rude and snappy. Take your business elsewhere. I get it, covid-19 has impacted production, but don’t set expectations you do not plan on meeting. Tell me otherwise so i don’t Have an expectation.

Alex was our salesman. He was awesome, he made everything easy. Yes indeed i would definitely recommend you all with customer service like Alex. Why wouldnt i.

Eye exam was very good, Dr was kind, understanding and caring. Ordering glasses was a breeze. Very knowledgeable and friendly staff. Highly recommended this place.

Everyone is so nice, friendly, and helpful at this location. My lenses came in much earlier than expected, it only took two days! The doctor here was also extremely helpful and thorough with me.

The entire staff was very helpful. They all had their input on which frames I should select. Very appreciated.

LOVE, LOVE, LOVE THIS PLACE! I have been here several times and the workers have never ceased to amaze me. They are super friendly and really know how to treat their customers right. I would recommend this place to anyone!

Good experience with both the eye doctor (InFocus Vision) and at LensCrafters.

Frustrated customer!!!! I had my eyeglass prescription filled there on 7/18/2018. As of today, 8/6/2018 I still do not have my glasses!!! I was told by one of the customer service staff that the frame I chose, had been discontinued. No one bothered to call and notify me of this, had they, I would have been glad to come in and pick out another frame. If I had not called, I wouldnt have known this much! No calls, or updates for customers, at least for me. I need my glasses and they have taken my money! Their reasoning is ALWAYS, well, weve been busy today and had not had a chance to call. Well, for me, their customer service is crappy at best! I wont use this location again! Traveling across town, is the better option. I called this morning and Monique, said she called to check on my glasses and they have been shipped and I should be getting a notification today or tomorrow. This is ridiculous!!! 8/8/2018 will be 3 weeks since the prescription was filled. They blame it on the lab. Arent they one, just like a married couple?

Very professional and familiar treatment, friendly service .

My salesperson, Marissa, was friendly and patient helping me choose my frames. She also explained my my many lens options and insurance. I was very happy with my shopping experience. Pick up was also quick and easy.

First time at lenscrafters and they got me taken care both times they answered all the questions I had professionally

Called to check on my glasses rude lady name Yolanda answered didnt even check just told me count 10 days since you placed the order I told her it has been longer gave me attitude then gave me some bs I asked can you check seemed to get upset about having to do her job never coming here again

Best experience at an eye glasses store! Martin was very informational and gave great customer service skills. I will definitely go back to this location for my next pair of glasses.

These Mfers think that I was born last night. I came in a month ago to get the same lens same frames and the price WITH THE HOLIDAY COUPON is now doubled what is was before. The guy tried to tell me I was wrong but I told him...your the same dude that quoted me the price last time!! Im very disappointed because I wanted raybands but now I would need to pay almost 500 JUST FOR THE LENS!! They use the holiday coupon to get you in but once your in the prices is jacked up. Its false advertising!! I will never shop with them again. They dont even deserve the one star.

I love lenscrafters. At this location they were cool. But the guy helping me seemed he didnt enjoy his job. But did help me out. Love the glasses I ve tried other places but I rather pay for good glasses then cheap ones.

Frustrated!!! The service here is TERRIBLE!!! Im not sure if the people here know what their doing. First I was told by a guy whose been there at least 15 years my measurements would be in the system whenever I returned. Then I was told by Yolonda Friday 1/3 my measurements will stay in the system for 7 days. Today YOLONDA tell me they will only stay in the system for 3 DAYS!!!!!!!!! I was told by YOLONDA 1/3 once my $300 frame allowance from my employer was released I could call and make the payment over the phone!!!!!!! Today YOLONDA tell me I need to come in the office again to get my measurements retaken!!!!!!!!!! IM DONE with this location. Not to mention Ive heard several coworkers say they no longer do business with this SORRY location!!!!!!!!!!!!!!!!! The Optometrist is great!!!!!!!!!!

Upon returning to pick up my glasses. They were the wrong frames. How can something something like this happen. SMH

Frustrated! Told us on phone they were a vsp in network provider. Then after get over there And waste an hour find out that was not true.Then got to another place that was amazing but since lenscrafters wouldnt release their authorization on our Insurance it took another hour calling vsp. But thank.God for vision city they took care of us!! And all in 24 hrs!!

They have the worst customer service ever. I needed a form to be filled out and they have giving nothing but a run a round and now they want to charge me a $25 fee for the form. Someone should have told me that from the jump. Would I recommend this place. NO!!!

I have always had great service from Lens Crafters but I have to say Yolanda and Monique really take the cake!! I got there close to closing but they still toke the time to find me the perfect frame. I told Monique what I was looking for and she selected the perfect pair of Prada glasses. I love my new glasses and recommend them highly.

Was very satisfied with the service, salesperson was nice, knowledgeable, and friendly.

Ive been going to this place longer then the manager (Yalonda). I bought glasses for everyone in my family. I get a call after i leave the store and it Yalonda asking if we put the glasses we where looking at back? I had her on speaker phone and my 5yr old said dad we are not bad people smh broke my heart. Never again

Alex was very helpful great customer service

Excellent service..Been couple of times, always immediate attention by cheerful smart associates. The glasses are an excellent quality, we will continue to shop here !!

Associate who helped, although friendly and sweet, was desperately lacking in knowledge of their computer system and the application of insurance benefits. When glasses came in they had no prescription in them. The manager didnt care. We opted to cancel the order at which point the associate was still struggling and needed help with the refund. The manager didnt take over even at that point or try to resolve the situation or anything. In fact, he was rude and kept saying we had to wait. I still dont know if the refund was successful yet as Im told it takes a couple of days to show. (It was an FSA card). The only good thing I can say is they do have a nice selection of frames.

Tony was extremely knowledgeable and helpful!

Nothing to say until my glasses are found

Loved it

Very good service and very friendly employees