Shout out to Travis! He saved me today. I couldnt see out of one eye all day. My right eye contact was done. I called Travis and was able I was able to come in and get a replacement. Thank you so much!

Lexie was very helpful with my visit. Patient and understanding I will highly recommend this place because oh her services. Everyone was awesome including Dr Lan !!

The sign says they close at 3pm, I called and she said be there by 2:30 I get there at 2:06pm and the door is locked and the lights are off!!! I only needed to place an order for contacts. Myself and two others were there and calling the office number, guess I will be looking for another place!

I have been going to Vision City for a few years now. The doctors are nice and the staff, especially Katie, is great! The only draw back is their selection of glasses and contacts are very sub par and very limited in brands.

The customer service was awesome. A young lady by the name of Lexie was so helpful to my entire family!! She was very patient with my entire family! She gave us awesome advise about my children’s eye wear. She also was very helpful with my son being that it was his first time wearing contacts. I told all of my friends and family about this place, and I informed them to ask for Lexie!!!

My first time in vision city was an awesome experience. Alexis helped me find the perfect pair of glasses. She was very patient with me and took her time to explain any questions I had. My appointment was fast and staff was very professional. Thanks Alexis for all your help!

I rate this vision city 5 stars. Every time I visit Texas I come to Vision City in Cedar Hills to see Lexiee.....only....for my glasses..Great customer service and she is very personal with whatever your needs are.. She is patient and she make sure you are satisfied with your choice of glasses or contacts...Lexiee...5 stars tooThank you Vision City Cedar Hill Texas..

I have driven over two hours for years for my yearly vision test. Reason being, I could not find a Dr. within DFW that had the skill set of my hometown Dr. I cant repeat these words any longer! The Dr. who conducted my visit on yesterday was gentle, full of knowledge, and patient! I obtained my designer eye frames with the assistance of Day on yesterday within the hour. Thank you Vision City!!!

I had a great experience with Lexie with assisting me in picking out the best pair of glasses and lenses. Great with working with the insurance also. Would highly recommend

Give April a raise

The staff is helpful and friendly. Dr Jackie is awesome! She is very thorough and patient and helps you make sure your prescription is correct. Highly recommend!

I had an amazing experience here at vision city. I was coming in to look for glasses since I already had my prescription. Now this is my first time ever wearing glasses so I had no idea what I was looking for. I hate the whole experience of looking and picking out glasses.Lexy is the person to SEE! She is amazing. She actually picked out my frames since again I had no idea what to look for. She was very patient, polite, and funny. I highly recommend her.Thanks vision city

I truly enjoyed my experience! Dr. Ford was really nice and super professional. My appointment was at 12, but I got there at 12:15 and was seen at 12:25! They werent rude about my tardiness at all! The only negative was one girl at the front desk---- she was talking about short staffing issues really loud. I think that should have been discussed in a private meeting. Other than that A1! I thought Dr. Ford was awesome, best experience at an eye appointment.

I had a great experience at Vision City. The staff was fast and courteous. Dr. Lee was amazing. She explained everything and addressed all of my needs. I had my exam and glasses in less than 2 hours. I definitely recommend them!

This place is a great place to come and get an eye exam and glasses. The doctor was super nice and informative! The girl who helped me pick out my glasses was very sweet and helpful. Would highly recommend vision city to anyone!

Update:No one at any time, offered me any trials. That is a lie and whoever told you that at the Cedar Hill location is a liar. If Vision City was so concerned about my eye health, why didnt the employee over the phone tell me to come in for an exam, or offer me trials. She just point black said she couldnt refill my prescription. I do appreciate the positive spin, but the facts of the matter are you decided to not honor a VALID prescription (which by law you are supposed to). The prescription wasnt expired and your employees choose to not help me, shame on Vision City.----Called in to pick up my last batch of contacts and they wouldnt fill in the prescription because it expired in a week. What kind of nonsense is this?It isnt expired and you are placing the order prior to the expiration date. Whats the big deal?I told them Id take my business elsewhere and hung up the phone.

Horrible customer service. I called in about my transition glasses not working. I have been wear glasses my entire life, so I know how transitions work. I was informed to bring my glasses to be reviewed. One I got there it was 3 ladies at the front desk, I informed them that I was told to bring my glasses in to be looked at on why the glasses are not transitioning. I told them I have only had the glasses for 2 days but they havent changed once in the car, thats when one of the ladies got an attitude and stated that she has never heard of transitions working in the car, thats when I told her I have another pair that works in the car and thats when I was cut of and told that the company is not obligated to use the same brand of transitions that I have use in the past from another vendor. Meanwhile the 3rd lady is testing my glasses we are 10 minutes in and my glasses finally transitioned. I attempted to ask why does it take so long and I was yet again cut off by the 3 ladies holding a conversation about me while Im standing there well everyone doesnt have to use the same brand well I just literally told her that a few seconds ago I have never heard of of transitions working in a car I cant believe that happened it was almost as if they didnt enjoy the job of being in customer service. The neck rolling and trying to loud talk was uncalled for and I will not be spending any money with this place again. If customer service isnt your passion why take a job in customer service.

Allanah, Lexiee, Bart, and Dr. Jackie are Awesome! I have always wanted to wear contacts, but they never felt comfortable. I would end up with gunk in my eye and they never worked out. Dr. Jackie tried on several pairs of contacts and just treated me like I was there only customer. Now I love my contacts and I love Vision City, Cedar Hill.

Will not be going to Vision city any more. Every time I come in for an eye exam they charge me one price then call me 20 minutes later saying they made a mistake and that I owe more money. This has happened twice. Very unorganized and unprofessional. Will definitely be finding a new facility who knows how to run a basic insurance plan and give you one set price for your office visit.

Ive been taking my family here for 2 years. Awesome service. Fast and quick.

Really great customer service I love Allanah she is the best

Great service, recommend to anybody, Lexiee was a great help, provided great customer service, would recommend to anyone

Great Experience with Dr. Jackie, the staff was helpful and friendly..

DO NOT SHOP HERE!!!!. First of all, the frames are extremely over priced. Id say anywhere from $120-$150 dollars each (how much does your insurance pay???). Every pair of frames i saw here was at least $100 less everywhere else (even in the mall). Secondly, when i was there looking at frames, they put an authorization for 2 pairs of glasses with my insurance company, basically saying that I had already made a purchase from them. I had to call eyemed and get it all straightened out because i was unable to purchase glasses from another dealer as a result. Horrible pricing, horrible service. The doctor was cute, but thats about it.

Really good and quick service, as well as awesome and helpful staff. Great Location!

They treated me great during my visit. I loved my glasses and I will continue to come here for my glasses and eye check up!!

My appt was for 10:45 was not seen until 11:45 they kept telling me it would be a few minutes. I told them not to give patients an unrealistic time. Be truthful. Still waiting for my glasses said it would be 7 to 14 days. They schedule appt every 15 min but the dr takes 30 to 45 min. Will go somewhere else next year. I had things,to do. My time is valuable

Great customer service the front staff was polite and helpful.

Love love looooove this location. I totally have insurance but would rather pay because the service is awesome, the environment is lovely and walkins are ok. Staff is very friendly. Exams are quick and concise! Fabulous!

Total rip off. Spent $300 on a pair of glasses I cant use. When I returned and explained that I couldnt even read with them, they kept them for two weeks but never fixed them. Theyve been sitting in the drawer ever since. My wife had exactly the same experience, so were out over $600.

Stay away from Dr. Tracey L. Yothers, OD, she uses a solution that burns your eyes for days, and she is only there on Sundays, but other wise works at Duncanville Eye Assoc. When you complain about blurry vision and eyes hurting for more than a week; they (Vision City) stated that every thing is ok, on the follow up test. My entire family(daughter, spouse) eyes are hurting and seeing blurry vision. We are taught all through life to trust our doctors, but her mystery solution that she drops in your eyes will hurt and burn for days. Unless you have some serious eye problems, there is no need for dialation, especially from this doctor.

So when they call you and say your lenses are in you would think the idiots would let you that another idiot has to be there to cut the lenses to fit your glasses! Hate when idiots waste my time! Now have to come back when the other idiot is here! Such bullshit!

Amazingly helpful staff especially Dr. Jacquelyn Sugianto, she was very informative and helpful. Would definitely recommend them to others.

My cousin,works there. Everything os fairly priced.

The male eye doctor I saw rolled his eyes and made an annoyed impatient face when I wouldnt let him flip my eye lids because I have an eye phobia. Left this office in tears without a solution to my problem that I havent already tried. Never going back here. Waste of time.

They dont know anything about when youre glasses are going to get in or even where they are at

Dont come here to get your glasses repaired they will break them and say there is nothing they can do about it and try to get you to pay for a new pair.

Good service and the doctor is great

Excellent service by your staff but people who Because they have insurance can take any of the lenses that are for sale and they get angry because they have to pay extra for the brand rings for me it was very good attention thanks to stop for you time and dedication the doctor a little rude but very dedicated and I went for a check and that was what I paid for everything went well but if there is something bad understand donkeys that have to pay more obvious from me thousand thanks blessings