Day in line overnight for Founders Edition drop. Management was very helpful with letting is know estimated inventory the night before. They were on time handing out vouchers around 7:30 and the line to purchase started moving at 8. Management even advised where the cards would run out in the line so people didnt wait around for no reason. Probably 150 or more that didnt get cards that didnt have to wait extra time in line to find out. Well done Best Buy, bravo.

We were looking for a Whirlpool refrigerator. They had a vast selection. Daniel Henson helped us and was informative, friendly and helpful. We were able to get same week deliberate.

I have placed three curb side orders here so far and they are super easy. In and out in under a minute. Thanks, Best Buy! Online ordering combined with curbside pick up has made me a loyal customer again. Great people that work here also. Very friendly and helpful.

Person in the computer department was very helpful/informative and friendly. 10/10 would go again for this guy. Feel bad I dont remember his name.

Very convenient for online purchase and store pick up. Also enjoy the traditional way of in store shopping.

I love this store ❤ I did wait All night outside the store for the PS5 .. now i got bought 😁

Brent was floating around computers and helped me find chargers for my iPads. This guy was on it, and I haven’t seen customer service this great in a while, absolutely killed it. Thanks Brent

Awesome assistance. Was looking for a wireless mouse and a worker helped me out to find their entire section with all the options and we even had a whole conversation. It was great experience

Once I got a customer service representative things went quick. He sure was helpful....just be patient.

The last couple times Ive been here the customer service has been superb thankfully they staffed this location pretty darn well every time I visited to pick up solid state drives and various other parts for my computer repair business on short notice.The team here are very respectful professional and able to find me and get me what I need quick and easy including when they need to get the key to unlock the case to get me certain computer parts components and hard drives.They are also very easy to work with here and being able to pull up my business tax exempt for my computer repair account especially when I forget my Best Buy credit card theyre able to look it up quickly and easily and help me out to get that done

Rep in TV section was very helpful in pointing out the brand and technology of TV I was looking for and I purchased it on the spot. Will get it delivered next week, but could have gotten it in just a day or two. Well pleased with my shopping experience.

Knew what I wanted they helped me find it. Knowledgeable staff I would recommend this location.

It was hard to get a call into the geek squad but the geeks were so nice and helpful once I got there. Never use anyone else.

Came in to upgrade a line on my cell plan and was reminded why I use this Best Buy for all my phone needs. Service was fast and friendly as always.

Christina Gantz helped me choose the best laptop for my basic needs. She needs to be cloned or better yet, given a significant raise. I seriously know next to nothing about laptops. Christina was patient, great sense of humor, and without a doubt, has the best customer service I’ve encountered in years. Thanks to her I’m all set.

The Cedar Park location employs a true genius of car stereo systems.

Treated very rudely by the Geek Squad. Ignored warnings from some of my friends and went to use their services. I reported my experience to management and began receiving phony strange emails from The Geeks. My credit card has repeatedly been charged fraudulently by Best Buy. Thankfully my bank caught and declined the charges. Beware of the Geek Brats!!!

I went in to look at a specific model of laptop, and the team in the laptop/tablet section was fantastic. They took the time to find the item in their inventory, and handled my purchase and the other people buying and that had questions very professionally. I was quite happy to buy a laptop from them with how much effort they put into the sale, it was a really great experience. Thanks!

Got exactly what I wanted in and out quick. THATS WHAT IM TALKING ABOUT

Well organized, had what I needed, very clean.

Great service. Every department had personal and took the time to explain products and answer questions. I wasnt planning on buying that day, but ended up getting a product based on explanation and quality of product and sales associate.

VERY disappointed and frustrated with Best Buy. We pre-ordered two phones... newest model... flip phones. Only one was delivered. I was on hold and spoke with three different people for over an hour and a half, just to tell me my order was canceled. The second phone was cancelled, but I wasnt informed of the cancelation. Ive purchased from other Best Buys with no issues. This experience has lead me to not do business with Best Buy anymore.

Great store and decent staff.

Paid for my item online. Went on to pick it up the next day and it was ready and waiting. Hassle free. Thanks.

Searched all over town and bestbuy came through! Very friendly employees!

Sometimes pricey, sometimes average prices. They have the basics you need.For example in September 2020 or so, my old monitor died. It lasted about 9 years so that rocked. One day I was starting my work day, and my screen wouldnt go on, so I had to go over to Best Buy right away.Best Buy had a larger monitor than the one I had before, which rocks because you can see more and it might help your eyes. It has the unexpected benefit of making some menus and toolbars easier to navigate.I dont go here often, but when I do, they often have what I need.

I ordered a $3k kitchenaid fridge with delivery set a week later. No call no show happens, so I call and they only are sending the water line and fridge who knows where or why it wasnt scheduled. Best buy is a bunch of clowns who deserve their 10$ / hour. Incompetent monkeys. Shop elsewhere

Used to be the latest in technology but now feels like a Clearance store or a Sears...Nice to walk through but then you go to Amazon for better stock and prices....Workers are friendly.

Love their services. Price match is awesome!

It was great experience and very busy (which is strange for that location).

I had to seek geek squads assistance. But ultimately, they were all great.

It was another great visit as usual, curbside was very fast and smooth all around experience.

Disappointed I couldnt find any phone cases besides those for IPhone 11/12 or for Samsung Galaxy 21. I have the Galaxy 20 and was told by an employee that my phone was too old. Nice. Oh and charging $19.99+ for a popsocket is just ridiculous.

Seamless online ordering experience! I ordered my wife’s birthday gift last minute. I had ordered from 2 other websites that cancelled my order because this product was so hard to find at this moment. Out of stock everywhere.My Best Buy order was eventually delayed. I was very concerned it would be cancelled like my other orders (at QVC and Ulta Beauty). I had already wasted a week trying to find this product because of those setbacks.I wasn’t sure when my delayed order would arrive. It was supposed to arrive last Thursday but was notified on Thursday it would take longer. It didn’t estimate when. I knew I could contact the store manager and get answers fast, but I decided to wait.While I waited, the product became available from the manufacturer’s website. I was very tempted to cancel my Best Buy order (since I had no idea if it would arrive or not), but the manufacturer website quoted 15 days for delivery, which is not good for my situation (wife’s late birthday gift!)I decided to wait it and glad I did. Two days later my order was ready for pickup. I missed that email and didn’t even see it until Tuesday. I was so thrilled that Best Buy kept its promise even when QVC, Ulta Beauty and Dyson (manufacturer) could not! Best Buy I can’t thank you enough for delivery. Had this product been cancelled I probably would be leaving a zero star review.When I went to the store, I walked inside with my order bar code ready, and it took literally two minutes to pick up. In fact it was so fast, the security guard at the door had to give me a look down like maybe I was running out the door with something I hadn’t paid for!Overall this was a very good experience, even if delayed. Thank you Best Buy!

Summary: good service, nice folksDetails: stopped in to inquire about a remote start for my car. Was quickly helped and was even consulted by the installer on the best options. They were backed up, so spontaneously taking me aside to answer questions was service that I havent encountered in years in retail.

Great experience with our sales rep! However, don’t fall for the recommendation of going with the geek squad for tv installation. We waited an extra week because she recommended the geek squad over third parties and they never showed up for the install appointment and didn’t have the decency to even reach out to let us know they wouldn’t be making it. Go with the third party so you can enjoy your new tv sooner. My next review will be for geek squad. They get one star! Support Best Buy not Amazon!

Customer service is good most of the time, but they have managed to put my phone screen protector on wrong 2 times now. There was only excuses and no apology and I paid for the service, they did not offer a refund. I will not go back.

I usually avoid Best Buy but my opinion has now changed. The salesman Brandon was very knowable in various products. His recommendations and demonstrations were perfect. We bought the floor speakers he recommended and also a sub woofer. Top notch sales experience and purchase in a short amount of time. I am usually indifferent with shopping, but Best Buy was a top notch experience.

This Best Buy is Great! Everyone is super friendly and staff asked me several times if I needed help with anything. I got a freezer from there and online it was showing they didnt have any of the ones that I wanted but he went out of his way and still went to go check in the back to see if they had 1 in-stock. Im loving my freezer!!!

The service was good but many things were unavailable.

Best Buy customer service is awful!! This may not apply to this location but if ur going to buy something and ever need to call customer service be ready to be disappointed! Ive never dealt with people that are this clueless! Ill just keep damaged item and hope I never need to call them again! Ive had other issues that I wont even go into.RD

THIS LOCATION IS HIT OR MISS!.. YOU WILL EITHER BE BOMBARDED BY AN EMPLOYEE EVERY TURN AND ASKED IF YOU NEED HELP AND SO FORTH.. OR, YOU BETTER BE PREPARED TO WONDER AROUND AIMLESSLY FOR AWHILE TILL YOU GIVE UP AND JAVE TO HARASS THEM FOR A SIMPLE QUESTION AS TO WHERE TO FIND SOMETHING.. OR GIVE UP AND LEAVE EMPTY HANDED. OH YEAH AND DONT BUY THE GEEK SQUAD PROTECTION PLAN.. THEY WILL USE THEIR OWN DISCRETION OF REPAIR OR REPLACEMENT!.. HAPPY SHOPPING!

We had Adriene help us. She was both friendly and knowledgeable. Enjoyed working with her.

Some of the employees need to improve on their ppl skills and store sometimes seems short on items in stock. But overall a good experience

I was very pleased with the help I had today. The geek squad was about a 15 minute wait.

We went in on Friday evening and had such a great shopping experience! Christina helped us find a sound bar that was twice a good as the one we were looking for but for less than twice the price! She suggested we listen to two different options and explained the differences. She asked great questions and had us out in about 20 minutes with a great solution. Our TV sounds great now. She is sweet, friendly and knows her stuff.

Great branch.

Went to see the Geek Squad. The wait fir their services is outrageous. Hover a person working there was very polite and genuinely tried to help me.

The best store manager ive met!

Employee dude was super helpful with what we were looking for and was outta there pretty quick. Apologies i dont remember his name

Lied about a phone upgrade ended up costing me 1500 when they said it was free. No one at best buy wanted to remedy the situation going up to1 corporate level.

I ordered online and was able to pick it up quickly

Online order with curbside makes things quick and easy.

Bought a dryer and was happy that they offered free delivery but they could not finish the installation because I needed a 4 prong power chord instead of a 3 prong. I had to drive over to the Best Buy and the salesman stated that the delivery folks usually have the two types available so he just told me to exchange the wrong chord. I TOOK MY RECEIPT to customer service and waited 30 minutes for the return because of an issue with the SKU# on the 3 prong chord. The exchange was processed as a NO RECEIPT RETURN???? and so I was asked to pay for the taxes on the 4 prong chord! I did not have time to argue for $3 so I just paid it and left so I could finish the installation myself! DO NOT trust the sales folks to tell you what you need, DO NOT trust the delivery service (I know why it is free now) and DO NOT trust the customer service folks either. I will not get those 3 hours of my life back!

I went to update my phone and Lauren took care of me, very sweet girl, she assisted me on everything, her courtesy was above and beyond, I had many questions and she answered every single one and if she wasnt sure, she asked other team members, but always wearing an smile, I noticed it under the face mask 😷, if you have to go to this Best Buy ask for Lauren and she will help you in everything you might need and Best Buy please hire more personal like her and I hope this review gives her an award, she was always very energetic and most important, Wearing an Smile, thanks for assisting me Lauren 😌

We bought our new appliances here. Nicer selection than other locations. Higher end brands on display.

Great place to buy electronics. Very cordial employees and extremely professional.

Great staff very helpful & great product knowledge!

This is the only place I buy my electronics. The geek squad option is well worth the price.

Clean and easy to navigate. Helpful staff and quick checkout.

Great curbside super fast getting in and out

Amazing experience in Best Buy yesterday. I found the washer and dryer I wanted and wanted to price around after checking reviews. I usually check 3 stores and chose Lowes, Home Depot, and Best Buy.All good stores. Home Depot was priced pretty well but could not get the dryer for 6 weeks. Lowes had a good price but no appliance person on staff after checking all over the store and with store manager.Walked into Best Buy, didnt have to find staff as I was approached within about 3 minutes. She pulled up the units, in stock in the warehouse and said they could deliver and install them for free in 4 days. They also had the best price and the best price on the install kits. Will update after delivery and install. So far, 5 stars. ...hhhh,like

I had issues with routers I had purchased and the staff was very amiable is helping me purchase a new router.

I like coming into a store for some items, rather than online, when you need something right now, and dont want to wait for delivery. Always good customer service.

What we have here is a lack of communication. Ordered June 30, a broken TCL 65” flat screen TV was delivered and installed on July 18. Since nobody tested the set prior to delivery a return was scheduled for August 4. On August 4 the replacement set was delivered but not installed. I called and talked with the Geek Squad manager in Cedar Park around noon to determine the schedule. Had we known the plan we would have asked for it to be delivered and installed on Friday. According to the GS manager, Alex my installation agent, hadn’t rescheduled the installation. Now we are to wait until August 7 to have it installed. It wouldn’t matter but that my home office and dinner table are now unavailable until Friday (see photos). The excuse was the pandemic; however, my wife and I will have had six people enter our home by Friday. Also, the pandemic didn’t prevent GS from communicating with us.

Best catfish Ive had in a long time and the staff make you feel at home

The main point of this review is to give Chris Pena, Sales Supervisor at the Cedar Park location, a SUPERSTAR review!! Our old Samsung refrigerator ice maker broke which ultimately led to the refrigerator losing the ability to cool. I’ll skip the hard part of getting it repaired which didn’t happen. We were finally given coupons to replace it. We tried every which way online and via telephone and nothing worked to get a replacement. Finally, during the COVID crisis, I decided to walk into the store as a last resort. I was pretty despondent. Then, Chris Pena, came to the rescue. He listened very intently and compassionately and kicked into amazing action. It was something to witness. We got my husband on the phone and then Chris’ fingers started flying on the keyboard. He asked many key questions and before we knew it, he had our new refrigerator ordered, a delivery date within a few days (online it was going to be over a month), the ability to keep our old refrigerator, got our coupons entered (it took a few phone calls which I would’ve never been able to achieve) and gave us a great deal on a service agreement. I couldn’t believe it!! Sure enough, we had it delivered quickly (& the delivery workers, John and Edgar, were very good too!). I will be forever grateful to Chris because we had 5 people, including a 94 year old and an 8 year old grandkid, living in our home and with the state of affairs it’s been difficult. Chris Pena was a breath of fresh air and restored our faith in Best Buy!!! Thanks a million Chris!! We’ll always remember your kindness, professionalism, and attentiveness!!!

Went in with my daughter to get her collage laptop. Super friendly and helpful, knowledgable, and not on commission - so was mindful of our budget without trying to oversell!

Always find what we need in the home electronics department

I visited this store to return a HP printer last month (holiday gift).I chose to leave feedback due to the way I was treated by a manager and another male staff member who seemed to go out of their way to unnecessarily ruin my evening. There was an issue regarding the geek plan I had purchased. In the end I dont care about that; it had everything to do with the customer service. The manager treated me rudely, was condescending, impatient with what appeared to be no time (on his part) to answer questions that I had. This has made me reflect on where I want to put my money as I try to be conscience where I shop. I would encourage other people to use other retailers in the area whom might need the business more as this store did not appear to have that problem. At least the manager acted like such.I also have that managers name and choosing not to say so. Rather than shame an individual, I would hope this would make senior management address what appears to be a serious workplace culture issue within the store (potentially company).

I was told by at&t to go to apple. So I get to the Apple part of best buy, waited in line for 20 min just to be told they can help me its an at&t issue. They werent very helpful at all and seemed as though they were so busy they just didnt want to deal with my issue.

It a nice place to get TVs and more tech such as like that the staff are supper helpful if u cant find what your looking for

Still a great place to pick up items you need same-day. However, Amazon killed the store.I love browsing open-box items cause sometimes you end up with amazing deals.

What can I say? The service is awesome, the food is great and then theres the beer. What more could one ask for?

The reason you go to Best Buy is NOT because they have good prices. (Their prices are always much higher compared to their competition)Its NOT because of their return policy (Very short 15 days and they do everything they can to get out of a return)The reason you go to best buy is because you need something that day.However even that reason is quickly failing. Employees are rude, unhelpful, and disinterested in helping customers. Would not shop there again. Better to buy from NewEgg or literally anywhere else.

Ordered and then picked up a cpu cooler. It all went very smoothly. The price was competitive, and the wait for the product to come in was short.

Staff was available when there were questions, inventory had everything we needed. Its a best buy

I usually have a great experience in this store but yesterday I went in 45 minutes before closing to inquire about a new cell phone for my business and was turned away because there wasnt enough time left before closing and told to just come back tomorrow at 10 for help. I could go on with the rest of this conversation but it was rude, poor customer service, and ridiculous to be told to leave because a store was closing in 45 minutes. Perhaps I caught him on a bad day but it was enough to cause me to send my business elsewhere. Beware Best Buy, all it takes it one employee like that to ruin the experience for many customers!

Checking out appliances. Daniel was knowledgeable and have us as much time as we needed. I liked that the music wasnt screaming loud either. 😃

Best Buy is like a candy store to me. It just seems that this location is lacking something. Almost feels as if its going out of business soon. Some Best Buys have a welcoming feeling walking in like this is awesome! Or oh yeah im gonna find something i want for sure! I cant place it but its just how i feel in there.

Annoying experience. I waited at Customer service to do an online order and after 20 mins of actually putting it in with a rep, we reminded her we wanted it delivered. Then she said that it was out of stock. Why wouldnt you check if it was in stock BEFORE charging me. Pretty annoying.

This review is related to Appliances, but since it’s inside Best Buy, my receipt said Best Buy, it’s managed by Best Buy, and it shows up in my Beat Buy purchases on the website—it’s Best Buy.It’s been a long time since I was so badly screwed over by a business. The short version: they messed up my order and held a few thousand dollars of my money hostage for over two and a half weeks.We went to great lengths to choose kitchen appliances that were currently in the warehouse and available for delivery. The first two sales people were so clueless about their products that we politely moved around until we found someone who could answer questions. After an hour of him checking availability on specific products, we finally checked out and paid for everything including delivery/installation. We were given a date and time range. The money was of course instantly gone from our account. Over the next few days we kept getting alerts that our delivery time or date was different. Each time we called and waited on hold to speak with someone to correct it. Finally the day before delivery, we got an email saying there was a delay and to call them to reschedule. After speaking with a few different people in India we were told it would be another two weeks until delivery. We politely asked to cancel the order and get a refund, and the lady said ok. Another few days go by, and the Best Buy website still says “refund pending”. Called and waited on hold again and finally spoke with another person across the globe. They said the “refund was on hold”. Why? No idea. This time they said they’d process the refund that the last person had promised to do. Waited another four days, and the money FINALLY showed up in our account almost THREE WEEKS later. I will NEVER shop at Best Buy again, let alone their internal outsource company, Pacific.

Tried to buy new appliances from Lowes, but their associates would rather stand there and look at me instead of ask if I needed help so I went to Best Buy. They were very attentive to my needs and price matched the items I wanted to buy. Needless to say, I was very grateful and the process was so easy. There was no argument about their price match policy and they took me right to the register. Fantastic experience! Thanks so much, Best Buy!

Eric at the customer service desk was fantastic! He was friendly, efficient, and cared about my experience. I had trouble with an air fryer that was a gift. He not only corrected the problem, he even gave me recipes to try! His kindness made my day! Thank you Eric!

Found what I needed, but pretty much had to do it myself. Even after asking for help all I got was pointed in the general direction. I really wanted help determining what product to get to solve my problem. A 3 star rating for assistance and 4 stars for having what I needed.

Chris in the appliance department was amazing. So helpful, took time to give us all the facts and details

Ordered a few items using the app, for curbside pickup. Plentiful parking spaces for this service. Very simple to use, staff member came out to my car quickly upon my arrival check-in, verified my order number and was very friendly. Will definitely use this service again!

Just want to give a big shout out to Jaron for some truly exceptional customer service. Great service is hard to come by these days, yet I can’t say enough about Jaron’s outstanding bedside manner and genuine desire to help me on several occasions with some appliance purchases and returns. He was extremely patient, professional and communicative. What more could a customer ask for. He’s truly a model for how to treat customers!

The staff here are super attentive and ready to help.I must have been asked by five different people in different sections of the store if I need help finding anything or answering any questions.# bestbuy #drone #wirelessheadset #noisecancellation #polaroid #superhero

Best buy, doesnt have the same inventory it has pre-pandemic. Who does? The sales-persons seems to be more knowledgeable with the use of their phones.

Not real big on Best Buy, but moved here from Ga, and needed new TVs. So found this location, and met Felix in TV department. Super nice guy, really new his stuff on TVs, Sonos, etc. bought 2 TVs, and came back to store and waited on his help for additional things. If Best Buy keep employees like Felix ill use them in a minute, and go into store vs shopping online. Enjoyed my expericance there.

It took at least 20 minutes before anyone asked if I needed any assistance. Came in looking for batteries, an air fryer and a chromecast. Batteries are in the back corner of the store with car audio! Who designs a store like that? The only helpful employees were in the computer department and front lane checkout.No help in the home theater department, but I only saw 1 employee there. Appliances department completely ignored us while sitting at their computer. Looked in that department for at least 10 minutes and made eye contact with two lazy employees in PAC sales. This company is ruining itself by cutting the good employees, and keeping the bad ones since they are cheaper. DO NOT SHOP AT BEST BUY.

The sales guy was very nice. The selection was horrible. We were looking for a home printer. The guy told us Office Depot may have a better selection. He told me they are always low on inventory.

I had an issue trying to price match an item that we had bought a few days ago. My wife contacted Best Buy via the online support center, at first they stated it would be no problem but the next day we received another email stating we didn’t qualify for the price match. They then informed my wife we could physically return the item and repurchase it. In most cases this would not be a big issue except this was a new range/stove. This seemed like it was going to be a big hassle but before I did all that extra work I decided to go to the store and speak to a representative and that’s when I met Chris Linville. Chris understood that that was a lot of extra work for the same end result, long story short Chris & manager Jason were easy to work with and more than willing to help. I would like to recognize Chris & Jason for going above and beyond. I’ve been going to this location for a while and the staff is always helpful and courteous

I paid for laptop x, they accidently gave me laptop y. Went back the next day and they swapped it out with little issues. Thought it was going to be a nightmare to prove and process, but they knocked it out in 15 minutes.

Service is always great and are happy to help.

Hung up on me after I didnt give my name.

Ordered a laptop and requested curbside delivery. My order was ready within an hour and brought out to my car within minutes of me checking in. Feels like a very polished system and one that I hope they will maintain! Thank you for being great.

I walked in to the Cedar Park BB, found a BB employee to help me get what I needed and I was on my way in a few minutes. Great service.

I’ve been coming here for years and have always had great interactions with the employees. They are not only friendly and helpful, but very knowledgeable as well. This level of customer service is often hard to find at “big box stores.” The prices are competitive as well which is a big plus for me! During Covid19 they were very accommodating to the customer and were inventive in how to keep the doors open to the public.