I was incredibly happy with my experience at Monken! Shannon Wright was the lady that helped me and she was phenomenal. Not once did I feel any sort of pressure. Mel was fantastic as well. These ladies worked together and got the job done! I would highly recommend coming here for your next purchase! Thank you all that were involved. I love my new car!!
Buying a car from Monken Nissan was a great experience! Shannon and Mel were great and made us feel like family, they also got us in and outta there in a decent amount of time! If you are looking to buy a new Nissan I would recommend Monken Nissan!
I had a PHENOMENAL experience with Monken Auto in Centralia, Illinois! Upon arriving at Monken Auto, I was immediately greeted by salesman Jeff White. Jeff and I shared a small conversation and he intently listened to me about my desires for my future vehicle. Jeff’s approach was quite relaxed and there was no pressure at all! Salesman Jeff White confidently walked me to my Dream Car, and I confidently drove off the Monken Auto lot in my MKX! Thanks Jeff!! Thanks also goes out to Mel Jackson for her assistance!! I am completely satisfied and ecstatic to be a part of the Monken Family! If you would like to join the Monken Family, ask for Jeff White and mention my name!
Nicole Sapp and the entire staff at Monken Nissan are fantastic! Purchasing a vehicle is stressful for most, especially out of state as in my case, but hands down this was the best purchase experience I’ve had in 28 years of buying vehicles. Nicole sent detailed images and accommodated every request to present an accurate picture of the vehicles condition (even crawling under the truck!) Financing was transparent, easy and efficient.The pre-owned truck I purchased was fully serviced, inspected and was in outstanding condition, even better than described!If you are looking for a quality vehicle that is fairly priced, with no gimmicks and would like to have a great buying experience, check with Monken first; they define professionalism and service.
In this unusual time of not being able to find new cars, Monken Nissan delivered! From beginning to end, the entire process was wonderful. Shannon, Mel and Rebecca all worked diligently to get me in a new car. Top dollar for trade, exceptional financing option, and most importantly unbeatable customer service.
Great experience purchasing our new Rogue! Service is great and everyone there is very friendly! Would advise to give them a try, you will not regret it!
All the people at this location are amazing. They aren’t pushy like at some places I’ve looked. They made me feel at ease while I was there looking. They answered every question I had. I enjoyed this experience and I will absolutely get my next car from them as well.
The purchase of our Rogue was a very positive experience from the first time we drove onto the lot until we drove off in our new car. Everyone was friendly and helpful.
My new purchase of our 2021 Nissan Sentra was so easy. The whole experience was great and never felt pressured. Shannon made sure I was satisfied with the what the car had to offer.
I loved the entire staff! Everyone was very friendly and helpful. I would highly recommend Monken Chrysler Nissan
We decided to downsize and traded in both of our vehicles for a smaller truck. My husband saw the truck online so we emailed them our information & then went out to see it. Our sales person, Shannon, had it ready for us to test drive when we got there and Mel started crunching the figures. They gave us a great deal and were very happy with our trade. The whole staff was so friendly and helpful. I have done business with them before and have always received excellent service there. Thanks for a great experience!
Very friendly and helpful. Didnt have what I was looking for last month left my name and #. They called and text when they received what is now my new car.
Vickie, Shannon, Mel and Rebecca made buying or new car effortless. We had a great experience and will go back to Monken for our next vehicle!
Everyone at Monken was super friendly and knowledgeable on what they had. Jeff White made sure I found a car that I loved and listened exactly to what I wanted. They aren’t pushy, and they make sure ultimately that you get what you want, not what they want to tell. I’ll definitely be going back to Monken in the future for my upcoming purchases.
Had an excellent day with Nicole and Mel. They handled everything very professional and courteous.
Wes and his team went above and beyond during the process of me getting a new Jeep! They always kept close contact with updates the entire time and were very honest, personable, and kind. I cannot wait to continue to do business with them. Highly recommend!
Purchased a new Nissan Rogue, I absolutely love it. The people I worked with at Monken NIssan in Centralia, Illinois were top notch. Very helpful!!!!Thank you!!Nancy
Monken Nissan always earns a 5 star rating. Whether it be sales or service, they are the best. Everyone is very courteous, and will go the extra mile to make you happy. My wife just bought a 2021 Maxima. It is a beautiful car, and we love it. Jeff White was our salesman and did an excellent job. Wes has a great staff and it is a pleasure doing business there. Thanks, Wes, Jeff, Vicki, and Mel, for all your help with our purchase.
I was very pleased with my experience at Monken. The salesman, Justin Keef was very pleasant and dealt with my concerns promptly. The vehicle seems reliable and I have no problems with it so far. I would rate my experience at Monken as a 9 out of 10. Great people to work with.
Friendly, good experience. Ive bought vehicles from Monken for years and they never disappoint.
Justin was amazing with helping me find the right car for my family! Very carrying and honest about vehicles go to him if you are looking for a vehicle because he will put you in the best option he has.
While I was waiting for my oil change I tried out the putting green and that wondderful massage chair. The next new car better have one of these chairs as an option.
We have purchased the last 5 vehicles we’ve owned from Monken Nissan and I can say whole heartedly that their customer service is beyond compare. They treat you like family and are always ready and willing to go above and beyond for their customers. Shannon Finley- Wright,Mel Jackson and Wes Monken make up the best team we’ve ever had the pleasure of working with. The best sales and service around. Thank you Monken for your generous service. Brenda Draper
Walked out of Monkens today with my dad driving a new Rogue. The process was seemless and the staff was top notch, accommodating and as friendly as could be. I highly recommend Monken Nissan.
Bought a vehicle and the stereo system had issues. An aftermarket system was put in and my wife and I werent happy with it. Wes had a new original factory radio put in. He was positive and polite with the entire process and made sure we were happy. Its been a very long time since I experienced this type of service. I will definitely do business with his company again.
Super nice and knowledgeable staff. The salesman was not pushy AT ALL which I really appreciate. This was my first time there but I will def go back for future car needs 😀
Everyone at the dealership was friendly and helpful, never felt pressured. We reached a deal and my salesperson Nicki Sapp drove 2 hours to my house so my wife could sign papers (we live two hours North). Very happy with my new 2500 Ram.
Our experience was great. Everyone was helpful. I let them know what I wanted and they made it happen. Everything was handled before I got there. I just showed up signed papers, got my keys and left. Very easy experience. Much appreciated.
Shannon was great! We will be a return buyer!The whole monken team made it an easy purchase.
Jeff and Mel were very friendly and made our experience very enjoyable!
Shannon & Mel took amazing care of us and the whole purchase was just so easy! Thank you guys!!!
We had great experience! Everyone was very nice and friendly. They are knowledgeable about the vehicles and services they offer. They stayed late just to help us. We greatly appreciate Jeff White and Rabeccah Drannan for all there help.
I bought a great car at a great price! I am very pleased
Loved working with everyone here! Jeff and Mel worked very hard to get me the car I was looking for! Friendly faces and knowledgeable staff! They worked very hard to make sure I was getting the best deal possible and I am thrilled with my new Rogue! I could not have asked for a better car buying experience!
They gave me the best pricing for buying a new car, and helped to make my first car buying experience go smoothly. I didn’t feel overwhelmed with the options or the sales staff. They were extremely helpful and nice. Overall gave me a very pleasant experience and made me happy with what I drove off the lot with.
Had to purchase a new tire yesterday for my 2019 Rogue. The 4th tire Ive had to purchase since Oct 2019 purchase date of the Rogue. Found out that the first 3 tires I purchased was overcharged a total of just over $240. If you have purchased tires for your Nissan Rogue (or perhaps any vehicle at Monken) I suggest making sure you were not overcharged. The 4th tire was free and the outstanding $ were added to my rewards, so I should break even.
I can’t say enough good things about working with Justin Keef at Monken Nissan! He was so friendly, was well versed in the cars in their inventory, and made sure to go out of his way to find me a car that met my needs. He made the entire process so painless and was incredibly patient with all of my questions. I trusted him to get me in not only a car I loved, but a car I could depend on for my family. I’m a highly satisfied customer and that is 100% because of him. Thank you Justin and Monken!
Jeff White and Wes worked with our comapany to find the vehciel to meet our needs. Many test drives of others before choosing the Nissan Murano.
Great place to buy a vehicle! My experience with Justin from sales and everyone else there was just amazing !!
This dealership does not stand but their used cars. We bought a car and in about 3-4 months started dying while driving. We called them and they said the warranty didn’t cover the repairs and actually said that’s what can happen if you buy a used car. About 3 months later the car died while pulling out in busy traffic and my 16 year old could have died. I called again and when I asked if they would help out with the costs to fix it they laughed and hung up on me. I understand buying a used car is a risk, but the fact this dealership sold a car knowing of the issues and dangers of driving it and laughed when I mentioned my daughter could’ve been killed shows you the customer service level. Please be careful and do your research when buying a used car from this dealership.
Mel, Jeff, and Rebecca took great care of me when purchasing my new Titan. A much better experience than I had at another dealer a few days earlier.
Bought my first car from them this week and for sure will be returning! Everyone was super friendly and easy to work with. Jeff and Mel did an amazing job at getting us what we wanted in a short amount of time.
Great experience and such friendly staff! Shannon was a great help with my car buying experience and they even drove the car home for me! Thank you Monken!
I had a fantastic experience at Monken Nissan. I had NO idea what I was looking for when I arrived, but Jeff was very patient and made it an easy and painless experience! I was able to trade my car in and go home with a nice upgrade!
Everyone I worked with was absolutely amazing! So helpful. I really felt like they were working for me and not for themselves. Will definitely use them in the future! Thanks Nikki and Mel!
We had an AMAZING experience at Munken while we’re considering purchasing, what is now our sweet new, used 4Runner. We spoke with Shannon on the phone a few days before we met and she was incredibly helpful and knowledgeable. We drove from St Louis on Saturday, in the rain and when we pulled in Shannon met us outside with her warm and friendly smile. She escorted us to our vehicle, which they had TOTALLY detailed, inside and out in there service area where it was dry as a bone. We looked it over, loved it more than we did from the pictures and took it out for a test drive. We knew within a mile that this was going to be our new ride. We pulled back into Munken and Shannon was waiting, offered us something to drink and took us into her office where we told stories of our families and signed some papers. After Shannon worked her magic she turned us over to Melanie, their finance gal and she answered ALL our questions and made us feel very informed and very much at ease. After the final paper was signed Wes came and thanked us for our business and wish us well with our new car. I would without a doubt recommend Monken to anyone considering buying a new or used car. Thanks to ALL of you. Also, that carrot cake was AMAZING!!! Cheers!
Nikki and Melanie was amazing they found me an amazing 2019 nissan pathfinder. For an amazing deal for my car. If you are looking for any kind of vehicle please go there they do wonders to help everyone.
I would like to say that every one at Monken was very nice and helpful. They were all very willing to help in any way they can. Thank you.
We just bought our new Nissan Murano from Justin Keef and he was wonderful to work with. He literally went out of his way to accommodate us.
The best car buying experience ever! Shannon Wright was very easy to work with, along with everyone else we met at the dealership. We will definitely return for service as well as any future car purchases.
Mel, shanon and all the staff made this very pleasant experience. They go out of the way to help you. Thanks so much
It was much easier than we expected. The staff were so kind and helpful. The vehicle has more options that we are still learning. Thank you for helping make this easy for us and we love our 2020 Rogue. Thanks Shannon and the whole team
Can not say enough great things about Monken Nissan!! Brittany Pryor is amazing! She is always happy to help when we need anything done on our murano (which is mostly just normal maintenance..because nissans are just that good)!!! The entire staff is always friendly and go above and beyond to take care of us!! Absolutely the best place to buy your vehicle!! From sales to service they are 5 ☆!!!
Had a oil change. The ladies were great and got me right in. They make you feel very welcome there. Will be taking our cars there for future service.
We were looking for a reliable vehicle that was fuel efficient for my son during his college years. Jeff was great and it was a positive experience. We ended up with a stylish Jeep Compass.
Professional treatment and thorough knowledge of our Nissan product. Warm and friendly, eager to make our buying experience enjoyable.Thx to Wes, Mel and our salesperson Shannon
Shannon and Melanie took great care of us!! Love my new car! Go talk to them today.
Sales staff were knowledgeable, friendly, and accommodating. Office staff were helpful, flexible, and efficient. Everyone worked hard to meet my requests and needs for getting me the best possible deal on my trade. Staff took the time to be sure all of my questions were answered. I was encouraged to take my time and try out as many vehicles as I wished before deciding so I would be completely satisfied with my final choice. I have purchased many cars from Monken’s since 1985 and the sales, office, and service staff have always been accommodating, helpful, and friendly. I trust them to give me good advice and provide me with great service.
I had a great experience. Would highly recommend Monkens. Shannon and Mel were so easy to work with and very patient with me.
The whole team made my experience great. Shannon, Mel and Wes were all awesome. They all helped me to get the vehicle I wanted for a great price.
Our vehicle purchase experience at Monken was the best we’ve ever had. In the past, we’ve had to deal with pushy sales people and lots of haggling back-and-forth with finance managers. Not so this time. Nicole was so patient as she showed us several vehicles and had them ready to test drive despite the freezing cold weather. Even the financing experience with Mel was a pleasure. I know, right?! We would highly recommend Monken for your next vehicle purchase!!
Everyone here was amazing!! Thanks Shannon, Mel and Wes for making this a great experience. Love my new Armada already!!
Just bought my 5th vehicle from Monken. I love going to Monken Nissan for my cars and service. I always get great service at a great price. The staff is very friendly and they are never pushy. They listen to what you want/need and have always gone above and beyond to make it happen. Nikki Sapp is one of the best sales personnel I have ever had the pleasure of dealing with. I have definitely become a life long customer of Monken.
Wes and his team were a great help when trying to find the vehicle I was looking for. Their customer service is everything you could ask for in a car buying process from stepping on the lot to going through the paper work. I would highly recommend Monken Nissan.
I was in the market for a vehicle for my new job. I went to visit an old grade school friend, Jeff at Monken. I had a vehicle in mind and Jeff helped me get the deal done quickly and easily. Great service from the whole team and will recommend to friends and family.
Excellent price and service. Friendly staff and no high pressure sales.
Monken dealership does a great job making the buying experience seamless, fast and with very nice customer service! Thanks Wes!
As always, I was impressed with the services at Monken. I live out of town but work in Centralia, so I utilize the waiting area when I have routine maintenance done. They really go the extra mile to make their customers comfortable.
My wife and I are always taken care of with dignity and respect when we visit Monken Nissan. Wes was so patient with me as he walked me through all of the tech in this new Frontier. The personal care, and genuine concern, exhibited by Wes and his staff is always consistent whether I’m there for an oil change or to purchase a new vehicle. This personal service shown by Monken Nissan in Centralia should be the standard for all Nissan dealerships. I purchased my last Frontier from Wes fifteen years ago. Personal service coupled with a great product are the reasons I stay with Monken Nissan.
They are very friendly and helpful. They explained yo me that I needed filters and would some need tires and a battery. This I appreciated I liked being informed about this.
Everyone and I mean everyone was friendly and professional. They took time to answer all my questions and show me how to operate the new features of my Nissan Rouge. They made me feel comfortable with their service department too. Love them and my new car.
Nicole made the buying experience very wonderful!
Bad service departmentWindow making noise they said they can’t duplicate the problemAnd I can not drop in if it happen again they are booked till next monthAnd I need to go to another dealerHad same issue with Sentra radio in last had to go to saint louis to get fixedIf you don’t buy car from them u need to go away
My experience at this location was wonderful. Shannon was super helpful from the get go, answering all questions asked and was very friendly. There were a ton of great car options to choose from. Thanks to her I found me a brand new car and I could not be more happy that I shopped here!
Shannon was super friendly and great with my 3 kids under 6 from the first handshake, test drive, negotiation, and purchase. Wes was also amazing and accommodating. The purchase was smooth and my whole family of 5 walked out with big smiles on our faces.
Monken Nissan gave me a great deal on a great truck. There pre-purchase maintenance checks and measures gave me further peace of mind regarding the dependability of the vehicle. They also have a 6 month 6 thousand mile warranty plan on used vehicles. They did all the financing paper work at the dealership and secured me a great interest rate. I would fully recommend using Monken for any vehicle purchase to anyone. Great job!
I had the pleasure of working with Shannon and the team at Monken Nissan. Everyone was friendly and fun! I am in love with my car and I’m so happy Shannon went above and beyond to help me get what I wanted. Definitely recommend this place! 🤗
We began shopping for a Gladiator over one year ago. The entire staff at Monkens was very professional and courteous. The process of finding and ordering our Jeep was seamless and simple. We received delivery earlier than expected with great service. Thank you Wes, Kim and Shannon.
With this being the second vehicle I’ve bought from this dealership, they still have walked me through every step towards the best options and routes for me. The workers welcome you in with smiles and the demeanors that they plan to set you up with the best they can offer. Overall superb experiences.
Nicole was very helpful. She was friendly and communicated very well. She made buying a car very easy. Thanks
Monken’s has always been a great place to do business, going back to it’s beginning with Mr. car City, Harold Monken.I’ve never had a group of friendly people go out of their way to make sure the customer is pleased, both with new sales and service. I love my new Chrysler Pacifica Hybrid Platinum. I just wish that people would stop calling me Jan when I get out! (Jan Monken, the previous owner.)
Great service all the ladies were fun and quick
Great Experience! Great Service! Great Staff!
Monken Nissan of centralia was an awesome experience in the purchase of my new car. Shannon and the rest of the crew worked very hard in every way to help me and they have an inventory to fit anyone’s needs for a new vehicle.
Thank you Shannon and Melanie for feeling like buying a car is so easy!! Go team Shmel!!
Shannon Finney is awesome. They are all very polite and helpful. Thanks Shannon.
Can’t say enough great things about Monken Nissan! From the sales staff to service staff to the business staff, everyone is so courteous and professional. We’ll continue to make Monken Nissan our go to place for our vehicles!
I highly recommend Monken. I had the most pleasurable experience purchasing my Nissan Rogue. Perry is the best. No pressure at all. Just departed his knowledge and wise advice to help me make a decision without feeling rushed in the least. And the financing paperwork was painless. I am one happy customer!
For your next vehicle shop Monken Nissan for great service and no pressure buying experience.
Great experience! Perry, Wes, and Mel were very helpful. Always a good time at Monkens.
Had a great experience here. The entire staff was very friendly, and the buying process was quick and easy. I would certainly recommend them.
I love these guys. Everyone makes you feel right at home. I appreciate everyone Ive had the pleasure of meeting so far.
Danny Niederhofer was great!! He found us the exact car we were wanting and made himself very accessible when we needed to talk/ask questions! Once we purchased the vehicle he gave us a tour of the building, showed us all the amenities available, and we got some goodies as well! It was such an easy process and all the staff working at the time were helpful and polite! I absolutely recommend Danny as a salesman and Monken Dealerships for all your vehicle needs! 5 stars for sure!
I’m 19 years old, and buying my first vehicle was definitely an experience I’ll remember. My salesman was Shannon Wright and she was really helpful throughout the buying process. I had a few mechanical issues with the truck after buying it, and Shannon helped me get them all straightened out. 5 stars in my book.
Dorothy was very nice and helpful.
Awesome place to do business! Will definitely go back again! Very positive experience, can’t say enough about their customer service. Shannon was awesome!