Went on a Sunday to upgrade my wifes phone and add a additional line for my daughter. Communication could have better when explaining the final cost of the phone, promotion, and plan. We did not want the $17 insurance but was still billed for it (had to call Verizon to remove). Angelo was our representative and he did not articulate what the amount of the bill was going to be. Definitely needs more customer service training and know what you are selling. Used a lot of if and might in answering our questions. He also added 2 screen protectors which we did not want, thought it came with the new iPhones but was charged. Shame on management with this sales practice! At the end, I had to call Verizon regarding our billing and they apologized and said if we ever wanted to upgrade our phone ALWAYS do it over the phone with Verizon. They said majority of Verizon retailers have no clue what they are doing because they get a lot of complaint calls regarding their business practice.

DJ (David) was extremely nice and helpful. He helped my mom and I upgrade our phones and made the whole process very seamless. We’re so happy with our phones! If you are looking to buy/upgrade, I highly recommend going to this location and asking for DJ!

Worst experience ever with this location. Seriously, the staff needs to be better trained. I wanted to get new services and had some questions for David and another guy Angelo and absolutely no help. I just went to AT&T

Luis C was extremely professional, and we’re amazed on how he was able to multi task with his customers while our phone was updating.Excellent employee and a great asset to Verizon!! Keep up the good work Luis!- Satisfied Customer

Luis Cervantes is extremely professional and helpful, he made the process fast and very full of information. In and out I’m very satisfied.

Wife and I came here to trade in an old iPhone to get a new one a few weeks ago on a Sunday since the Verizon store was closed.First, the guys that helped us were super nice and worked really hard. However, the level of incompetence we dealt with was inexcusable. Our first trip, we tried to use Verizon Device Dollars, which Verizon clearly states can be used at an authorized retailer. The gentleman helping us had never used them (no one there had) and was thoroughly confused, calling his manager on his off day several times. Ultimately, we were there for over 4 hours (!!!) and never used the device dollars because they couldnt figure it out. His response was Im never going to try this again Im telling people to not use device dollars! No, its your job to understand how this works and figure it out. We finally left with the new phone after they figured out a way to sort out the problems they introduced into the account.A week later, we realized they never gave us a 4g SIM, which was supposed to come with the phone. We drove back just to get this (keep in mind this is in a kiosk in a crowded mall and COVID). In order to swap the SIM, they had to call Verizon, which had a long wait time. Instead, they pretended to put a new phone on the account to get a SIM to bypass this. Took longer than it should have but we left with a new SIM.A few weeks later, we get the Verizon bill and it has an extra $900 charge on a SEPARATE line in the account, suggesting a new phone was purchased at full price. How did this happen?! I imagine somewhere along the way their fumbling and taking short cuts led to this.Overall, really nice and hard working guys. However, I dont think they REALLY know what theyre doing unless its something simple. They can talk your ear off and pretend the whole way through, but Id stick to the professionals at the Verizon store if you want the peace of mind that it will be done correctly.

Best experience ever.super friendly and she made sure everything ran perfectly.karla was also extremely patient and satisfied our need.

I was not the person Andrew helped, it was my daughter and her boyfriend. My daughter says he was very helpful and extremely nice and good at what he did. Thumbs High to Andrew. Thank you.

Great experience today. Very professional staff. Very impressed.

I keep coming back. They are very helpful, real and give you that personal attention you dont find at other places.

Luis was very polite and respectful the ipads kept lagging so it was a bit irritating took about 30 min to find one to work but I don’t blame the worker I blame the company for not having better software I mean you’d think Verizon would have good wifi since “they’re the best”. Over all a great experience :)

Andrew and Adrian regards customer service at a very high level. It’s because of representatives like them, I’ve never thought twice about switching Verizon as a service provider. 10+ marks for them across the board.

Adrian, at the Cerritos mall location, was extremely helpful in helping me with an upgrade for my cell phone.

We got irritated having to deal with the other Corporate Verizon nearby and let me tell you what a breath of fresh air it was to come to the one here in the Cerritos mall. My God the customer service with Jasmine was outstanding! We ended up just getting new phones instead than just doing it with the corporate store in Cerritos.i will always come back here from now on

Great experience! Adrian was really helpful with activating my new phone. I was able to trade in my old phone and receive credit towards my new phone.

Kristopher was wonderful. He spent lots of time with me. He explained all I needed to know about my new phone. He was great

Daniel and Carlos were so bomb! They hooked me up with my new phone stayed an extra hour after to get me all set up! Would definitely go back if I wasnt from out of town. Ive never been treated so well at a Verizon!

I was extremely pleased with Ardens service. He was extremely pleasant, professional and had the heart to give me a tablet for only $52.00. He is definitely a keeper and should be commended. I will definitely return to this store and so will my family and friends. I have been with Verizon for more than a decade, as Arden pointedout, so I know where I speak of. Thanks a million, Arden. See you around.

Was walking by the Verizon Kiosk today when a gentleman greeted me as I was walking by and realized I was having issues with my phone. Adrian happily looked up my account and came to find I was eligible for a new device along with some discounts. I ended up trading in my iPhone for an android. Was fed up with apple always giving me problems.now I can say i am happy with my device with no issues. Thank you for fixing my problem. Ask for Adrian he is actually the manager. Thank you!

Adrian was an outstandingly helpful and knowledgeable sales rep . He was so capable and pleasant to deal with that I let him up-sell me on a tablet to go along with my phone upgrade. Hes the first sales rep (hes actually the manager at this location) to ever successfully sell me more than what I originally intended to purchase. THE FIRST ONE. Would definitely drive the 45 minutes from my house for future VZW purchases, rather than deal with the local guys who arent as helpful.

Adrian was outstanding. He put me on a phone that fits my needs got a good phone that not to tech savvy but just enough for myself. Thank you Adrian.

I got my old tablet upgraded to a faster one and a second tablet that saved me money on my bill and an extra gig of data as well. Arden made sure to let me know that it pays to be a loyal Verizon member. Thank you

Just looking around and were able to get new Samsungs for me and my husband.I appreciate Daniel, Sam and Jasmines willingness to stay late and guide us through the whole processThey definitely deserved this 5 star rate!

The best experience I have had switching to a new phone plan. I will only come to the cerritos mall location now

Carlos was fantastic, he provided quick service, answered all my questions, and made my experience amazing!!

We are brand new customers to Verizon from AT&TSo glad to have worked with Jasmine at CerritosShe was very professional and politeWill definitely come back to them

This is one of the worst experience in my life.The sales may appear nice to you, but most of the promise made to you were misleading. Do not come to this store. The guy Anthony told me 2 lines activation fees $35 each will be waived and nothing happened in the billing as he promised.The only word I can tell you is DO NOT COME TO THIS STORE

Adrian was very helpful was able to answer all my questions and go into detail about everything and what to expect. I highly recommend this place!!! Thank you again.

Omg Arden is the best customer service rep I have met so far! Hes was extremely helpful kind and informative. I will definitely be back!!

I came here to ask about my phone and bill and Jasmine was greatShe modified my bill and also i bought a new tablet i will recommend jasmine and adrian to all my friends and family

ADRIAN was fantastic and set us up with new iPhone 8 pluses. His knowledge and personality were great. Would work with him anytime!!! Thank you ADRIAN

Thank you for taking care of me getting me a new Motor G6 and honoring exchange on my device. Super happy now.

I am amazed at Jasmine’s dedication to Verizon she deserves all the positivity coming her wayI met her here at the Westminster store and was professional, courteous, and made me and my hisband feel as if we were more than just customersI am very much pleased to give her 2 reviews on her cerritos store and her westminster store

I dont care what they say. They are number 1 Verizon store around. Left me hooked up!! Awesome customer service too

Coming to Verizon is usually a drag for me, but after Arden assisted me, I felt like I was talking to a friend. Moved me to the unlimited plan and broke down the bill for me. Appreciate the honesty and taking your time with me

The service is so unpleasant here. The time to wait is long. The staff is too slow . I was wait one hour but still waiting wth

Adrian found better goals and I got a new phone, cheaper bill, who doesnt like that.

I went into this store to get an iPad. Oscar helped me and gave me a lot of incorrect data on the product. He lied about the full cost, which is $380 more total if you do the payments month to month than if you bought it outright. He said it was the same. He also forged my signature on the document that stated that. If I would have seen that document I wouldnt have bought it. All of these workers are not trained well and they do anything to make a sale even if it is lying and forging documents. I am so extremely disappointed with this location and its tactics. Oscar should be fired.

Dulce Gracias you hooked it up with great customer service thanks for all the help you should be a manager or ceo

My mom and I love our new phones. Thanks for letting us know about the bogo Arden

Andrew is very professional and cool he deserves a raise.

I like her service good and kind love you jasmine

I got my bill explained to me down to the detail even though Arden was not my previous rep. He will be from now on, definitely!

It is my second time back at this location in less than a month, and this team always takes care of me. Although it as not the same person, Arden got me a tablet for just taxes! Will definitely come back once my business is booming.

OMG! so cool love it inspirational people they gave me 2 new iphones 8 and new iPad that I like that helps me a lot for work and school and also for watching videos. The staff is great with people that are knowledgeable with plans and promotions. Also super friendly great customer service best store that Ive been to and walked in. I would definitely recommend.

Had a problem with my phone and i got it fixed and was ready to go within minutes. Arden was attentive and very explicit when it came to troubleshooting my device. Thanks!

Thank you for the help and showing me how to use my new phone. Awesome.

Thank you adrian for your help and taking car of me and my Wife. We love our new phones.

This is the wosrt place to get a new phone. I went there to upgrade my phone. Arden gave me a defective iphone (face id is not working) he told me i need to go to apple store to fix it. The phone is not even a week since i got it. He dont even ask if i want to buy a screen protector and case, he put it on and it was include to my charge .. Be careful with this guy,he look very helpful but he will rip you off . When i came back and complaint and there is one more lady complaining, me and the lady trying to tell him about the problem, all he can say is “I got you” sound like he has symphaty with us. But he’s the ripoff guy..It’s better to go to corporate store ( Town Center or Downey landing) this store is only a Retailer. I’ve learn my lesson for this one.. NEVER COMEBACK TO THIS PLACE..✌️

Awesome team here! Quick and friendly service, I appreciate your guys help!

Definitely will be coming back gothic Verizon kiosk! They not only let me finance my Apple watch but got me a tablet since I lost my iPad. Thank you, Arden!

Adrian really did great job today helping me with my NEW PHONE! Great customer service!

Super friendly and helpful

Adrian was very professional and friendly. Explained the benefits and features of my new phone. He even showed me the basics on how to use this new phone since I had a basic phone. Thank you again.

Service was outstanding. Adrian took his time with me and put us on the right phone. Thank you.

I lost my phone and Arden found a solution to get me a new one I appreciate that

Adrian A he is very helpful to his customer.

Oscar was the best he sold me a moto z and he was able to move it all over to my new phone !!!!

Team is very knowledgeable here I highly recommend! Thank you everyone for the help.

Great service thank you Adrian loving my new Note 8!

Came in to buy a Galaxy S7 edge and use the promo, be careful of the common sales practice they use Verizon has the best network but they are also one of the most corrupt and greedy companies.1st. Went in to buy the Galaxy S7 edge and one of the workers working there, came in to help us and it took a while, he kept misleading us into signing a 2 year contract which I dont want to sell my soul to instead of just buying the phone in full, activation fee of 35$ per phone plus tax and more hidden fees, he never explained to us that we can cancel a line and add the other one because the promo doesnt work without adding a new line.2nd he took out the phones and brought a basket filled with cases and chargers thats well overpriced 3 cases 1 case worth 30$ another 70$ and the other worth 100$ thats ridiculous and 1 charger was a normal samsung charger that was worth 50$, I checked in Amazon for the same cases all cases were around 20$ and the same charger they were trying to sell was 15$, and also they always want you to sign a contract hay if you dont have the money to fully finance a phone I wouldnt do it your selling your soul.

Manny helped me at this location and was wonderful also set my device up with 2 tablets that we love !!!!

Adrian A.was very helpful with everything and very patient good job in every way, Larry Cox.

Arden assisted me and my family and took his time with us, we appreciate it

Adrian was wonderful helped me setup my boys new phone. Thank you for the help.

Really enjoyed my time here with JasmineI was just walking by just curious about VerizonNow I was skeptical only because everyone says verizon is too expensiveJasmine was able to put my concerns at ease

Adrian did a fantastic job help me out a mensely thank you

Christian was very helpful and patient with me. He Helped me with everything i needed!

Thank you Adrian!! Love my new Note 8! Great service!

Came to activate my phone and Christian was able to do it all for me thank you guys !!!!

Big thanks to Arden for switching me over from another carrier with ease

Christian was extremely helpful with my s9 purchase and very professional.

Carlos gives great customer service

Adrian is fabVery nicePlus good looking great service!!

Not a good customer service skills wanted to get a different color iPhone that I just bought 5 days ago and I have an account with Verizon I was turned away because I didn’t have a paper receipt Which I should not be required if my account is linked to my iPhone they can check Through my IMEI number and that should Suffice the retailerWill not recommend anyone to this retailer store

Manny was awesome helped me get a tablet Samsung tab e for work love it!!!!

I had a great experience with Adrian. Thank you.

Quick and easy process when it came to transferring my data with Arden, thanks

Thank you for my new tablet for work, exactly what I was looking for. Excellent service by Arden

Thank you Adrian for putting me on the right phone was tired of my Android now im on an X which is much easier to use.

Setting up my gmail was easy because of Arden

Very happy with Arden, he answered all my questions

Very pleased with my new phones, great customer by Arden

Excellent service by Arden, plain and simple. Thanks a bunch

Staff was very helpful:)

Manny was wonderful and had all the answers for me.

Good customer service.

Honestly how can you run out of SIM cards. This is stupid

I was very pleased with my service I received

Adrian was awesome and answered all my questions

Phenomenal service by Arden thank you!

Manuel Sandoval . If thats even his real name is what I have on a card he wrote himself after buying a iPhone 7 plus . At this location on Oct 17 . He mention of a so called promotion going on .u get a free tablet with a purchase of a phone . So we agreed that if its FREE we will take it . in the end turns out it was a 2 year agreement on the tablet that he had me sign ! He Never Mention this at all ! These people will Lie to your face ! AVOID BUYING HERE .MANUEL Needs to be fired .Oh and the Manger here did not want to take the tablet back Very Rude . Did not want to even A knowledge me even though I just purchased a iPhone 7 plus there .I wish corporate of this mall would contact me this is not even everything bad about this Verizon .

Make sure to come see Arden if you ever need anything. Period.

Worst place to buy your Phones . Very rude customer service Manuel is the worst and a lair . AVOID THIS PLACE DO YOUR Phone SHOPING AT A REAL VERIZON STORE .These people will have u sign a contract .AVOID LIARS !

Adrian was excellent sales man manager

Arden attended to my needs and took his time with me, thank you for that.

Christian was very helpful and awesome!

Thank you Mohammed for my new phone and tab!

Great service by Arden, very content

Great service from Arden, appreciate it!