Simon was fantastic and so helpful setting me up for my windshield replacement. He helped me figure everything out with my insurance and set up my appointment. They even come to you which made it way easier. Julio was also fantastic and replacing my windshield. He was very quick and efficient and it looks so good. They even helped set up my boyfriend to get his replaced without insurance for a great price.
I called five places before I chose auto glass 2020 and auto glass 2020 offered the most cash back. They did absolutely everything they said they would do. They put a tint strip on the top of my windshield. They came to recalibrate my lane assist on my Toyota Tacoma. And they were very friendly on the phone and answered every single time I called. All the other windshield replacement companies went to voicemail besides for them. I will use them from now on.
This company was awesome. Jennifer guided us through got us a great price and timely service. They even calibrated the new windshield in a very efficient manner. Five stars!!
Had a great experience with Auto Glass 2020. They were very friendly, professional and went out of their way to get the glass needed for our 3 vehicles. Very affordable as we had 2 out of 3 vehicles not covered by insurance. One of the vehicles needed to be calibrated after the glass was installed and they came to us instead of us having to take it to a shop. I highly recommend this company for your auto glass needs.
They made it so easy for everything to be approved and completed. The technician was thorough and explained everything. The ladies who scheduled everything were amazing and kept great contact and follow up. And I wanna give a BIG virtual hug To Jessica for her amazing work and thank you. I will absolutely highly recommend and will be definitely using them again
This was my first experience with Auto Glass 2020. My son-in-law urged me to go with them because I’d never gotten a check from a window replacement. Also, to not have to take it to the shop for recalibration Was such a relief and time saver for me. Very please with everyone helping and with my window. Nice to receive a check for once!
Great service. Very professional, amazing experience. Everything was done on time and with no issues. I will use them again and recommend to friends and family.
Our windshield had to be replaced and unfortunately it was on back order but I received several calls during this process to keep me updated on the timing. As soon as it was available I received a call to set an appointment which was scheduled for the next day. The tech called in the morning to advise of when he would be arriving and then quickly went to work to get the windshield replaced. He was great to talk with during the install and went over everything when he was done to make sure I was happy.Highly recommend and will use Autoglass 2020 again in the future.
Everyone was very helpful and friendly throughout the entire process! Started working on my back window quicker than expected and had it done so quick! Thank you Auto Glass 2020!
I wanted to take a moment to recognize one of your employees, Jessica Ruiz. I have always been a firm believer that when someone has gone Above and Beyond that we should take the time to recognize them for their efforts. I am hopeful that you will pass along this recognition to Jessica.Throughout this entire experience Jessica has been absolutely phenomenal to deal with. Her customer service skills are superior, she has always been extremely personable, responsive, kind and courteous; it is evident that this is because who she is as a person, extremely genuine, the type of person that makes the world a better place and truly an asset to your company. This is also reflective of your company (I had to speak with a manager regarding the re-calibration and she was also kind and helpful; as was Rudy, who was the one to actually replace my windshield- please pass along my thank you to the both of them as well).Having to deal with a windshield replacement is to some extent an inconvenience and bit of a stressful situation, no matter what. Throughout this entire process Jessica has gone Above and Beyond to alleviate that, and it has been nothing but a pleasure in dealing with her and your company. I have never had a windshield replacement with your company before, and found you by chance while googling- ultimately I selected you because you had the highest cash back offer I could find, but now, I would select you again based on the customer service alone.Your company, and in particular Jessica, has taken care of everything for me- from the contact with the insurance company (that can often be difficult!), to setting the windshield replacement appointment, to taking care of the cash back offer, to arranging for the re-calibration. Every time I have reached out to Jessica, there has always been an immediate response and she has always been so positive in every interaction.In going through this experience with your company, and Jessica Ruiz, I can tell you that I will return to Auto Glass in the future should ever I again have any windshield replacement needs. Moreover, if ever I learn of any family member, friend, or co-worker who has a broken windshield, I will absolutely recommend your company.Thank you!Christie
Very professional, and attentive staff. They did everything they could to get me the original windshield eventhou it was on back order! They got ahold of it as soon as possible and set up an appointment for replacement! Thank you Jessica, best service.
Extremely easy to work with and they kept me abreast of the arrival time which was well appreciated.They handled everything with the insurance company. All I had to do was approve the work with our insurance company and be home when they arrived. The work was done quickly and neatly. The installer told me what I could and couldn’t do and for how long.This all happened about a week ago and since then the vehicle has been washed been through a large 6 hour rain storm and been on the highway. There’s been no problems at all.I would fully recommend them to anyone needing a windshield replaced.
Jessica went above and beyond to help us get our new windshield. I wish more people had her sense of customer service. I would definitely use them again if needed.
This didn’t recalibrate my 2021 vehicle upon putting in a new windshield they said they didn’t have the program to do it but referred me to the dealer where it is approximately over $350 to do it and I am expected to pay for it out of my own pocket!!! They have led me on for over 3 weeks saying they called my insurance company and some one was supposed to be getting back to me well that never happened and they don’t want to lose money the glass company said this is supposed to be all included when insurance pays them to do it. Not my problem to pay out of pocket to get something done when insurance paid them. Watch out for them get everything in writing and double check what you read. Poor Business ethics!!!!!!!!
Everyone was extremely professional and was super helpful with getting my windshield replaced! worked with multiple different employees and they were all great, especially Jessica! fast, efficient, and did a great job! will definitely be coming back for my next windshield. highly recommend (:
I was very happy with the promptness and the quality of the repair. It was much better than one I had done a year ago by a company that heavily advertises on TV…and half the price. The other company quoted 2 weeks to do it, this company had it done in two days. It pays to take the time to shop around for repairs of any kind and auto glass is no exception!
It is unusual in these times to come across a business that is Top Notch in their customer service. Allison went above and beyond to make this process easy! We appreciate you Allison!The installers had the same mentality that Allison did! Thank you all for taking such good care of us!
Jessica was awesome! Installer Julio actually came to my workplace and completed the windshield installation to speed up my process!Very happy with incentive monies on job! Thank you Auto Glass 2029 for a job well done!
Was such a great experience working with them! Very understanding with our schedules and really followed through with insurance when the insurance wanted to take their sweet time. Plus they did a great job on replacing AND calibrating our new windshield. Highly recommend!
They made it so easy for everything to be approved and completed. The technician was thorough and explained everything. The ladies who scheduled everything were amazing and kept great contact and follow up.
I have used Auto Glass 2020 twice to replace a cracked windshield. They were so easy to work with. They set up the appointment quickly. They worked with my insurance. And they paid me a cash incentive. I will definitely call them whenever I need a new windshield.
Professional and friendly staff. This was my first windshield replacement through insurance and Jessica made the experience pleasant and easy. She was very professional and explained the entire process. I highly recommend using this company, I know I will use them again when needed!
Second time using 2020.Techs are cool, both times I was completely satisfied.Only downside is the 5 hour window they give you for the install. Would be nice to narrow it down to 2-3 hours.
Great to work with, beginning to end! Loved the replacement tech that came out. Super friendly and fast 😊
I’ve had two windshields replaced and both experiences were top line. Everyone from the office staff who worked with my insurance to get them approved, to the installers, were A+. If you need a new windshield you can’t pick a better company in the valley to do the work. Highly recommended. Thank you!!
These guys go above and beyond to treat their customers right. They work around your schedule and do great work. I have used them multiple times now and they are my go-to company whenever I have a windshield crack. I would highly recommend supporting this local company for your glass needs!
Install Techicians were fast and courteous. But Jessica was true reason I am doing with business with this company. She went above and beyond and was open and honest about the challenges they were facing in getting this replacement done.. Kudos to her and her professionalism....
I had the best experience with Jessica, from start to finish she made everything fast and easy.... dealing with insurance, I had little responsibility and dealing with a recent death in my family, she had no idea how much it meant to me that she was not only professional but on her A game always!! I would definitely recommend them to all of my family and friends very efficient, fast, professional, and they come out to your workplace or home! A+ in my book!
Jessica was very helpful with scheduling and getting insurance approval. They came the next day to replace my windshield at my home. Great service!
The kindest and most professional company I’ve worked with! Cash and his team are hands down the best in the Valley. Anything auto glass related they are a MUST CALL!! Super fast, very efficient and an overall 11/10 experience! All my contacts will know how great they are, thanks again guys.
Fast, great price, very professional. Highly recommend!!
Auto Glass 2020 was AMAZING! They made it so easy to go through my insurance. I had originally chosen another company but after going back and forth with insurnace and the company, I decided to look for someone else to do the job. When I called Auto Glass 2020 they answered all my question without the need to transfer me to another department or place me on hold. 30 minutes later from my intial call I got a call saying everything had gone through with the insurance and got me scheduled the next day. They were so fast and efficient. They have great customer service and I even got a check for using them. I will definitely be recommending them to my friends and family!
This Company did a perfect job on my Chrysler Pacifica Limited 2020. Call them if you want Great service. The ladies that I made my appointment with over the phone are the Best.
I have had multiple windshields done by Auto Glass 2020. They always produce very clean work including the tint quality. There have been some small issues, “”BUT””, Auto Glass 2020 quickly reached out personally to make sure I was taken care of and happy. You will not find this level of customer care at safelight or anywhere else in Phoenix. Honesty and Respect is what matters and they have it. Overall very happy and will be recommending to my workplace and coworkers!!!🤙🤙🤙
Had a cracked windshield and needed to replace it. Met Jessica at the home show she was awesome and got us set up right away! Tech was amazing and came out to our house even though it was far and replaced with our issues. Jessica was amazing in keeping us updated and communicating for our services, she followed up afterwards to make sure we got everything we needed. Definitely a company We will use again.
Auto Glass 2020 was fantastic, they showed up on time, were thorough, and Jessica assisted me the whole way from contacting my insurance to getting my incentive. Great experience, very professional.Windshield looks great!
Ive used this company 3 times and each time they have been extremely helpful. Jessica helped me on my last install and she was a rockstar! Thanks for your professionalism and quality service.
The only place that could find an after-market windshield for my car. Very easy to work with, great service. Would recommend and use again.
Real professional and great service! This is the second time using them and they did the job quick. Thanks Jessica!
Auto Glass 2020 was extremely easy to work with, and they were able to get my glass replaced the next day! Everyone was very professional and helpful. Will definitely use them again!
Jessica was very helpful with the appointment setup and scheduling. She kept in contact and provided any updates on my windshield and the installer arriving at my place of business. Nick was great with communicating delays for service due to the monsoon storms at the time it was originally scheduled AND he gave me lifetime free windshield chip repair due to the delay. I did not mind and understood the bad storms would postpone it. The gentleman who did the install was very friendly and gave me instructions for not removing tape right away or washing the vehicle. Overall, great experience.
Staff friendly and very professional. Krissy worked with my insurance and made it easy for me. Everything was done quickly.
We have had AutoGlass replace 3 windshields for us. Each time they were on time, polite, and did a great job. The price was also great as we chose to cover the cost ourselves. I give them 5 stars without hesitation.
I recently had a giant bull’s-eye chip damage to my windshield and reached out to this place for them to repair it but they stated that due to the amount of damage that it needed to have the entire windshield replaced. Allison was the representative I talk to and she was very receptive and helpful with getting a good priced windshield replacement and at a convenient time for me. She took into account that I was a college student and that the hefty price for a windshield replacement on a vehicle with special features attached to the windshield would be a strain on my finances. Happy to say that I am satisfied with the price that I will be paying and the repair that they will be doing on my vehicle. Would highly recommend anybody to them!
Jessica was very nice and professional. I would use them again. Installer was able to replace my windshield in parking lot at work in less than a half hour.
Tech was early which was great, was able to get on with my day sooner. Tech was very professional, and courteous. The entire process was very easy.
Everyone I dealt with was wonderful and very professional. It was a pleasant experience I will for sure use them next time I need glass work.
Thanks Jessica for you attention!!even because I don’t speak English you help me a lot so congratulations
Easy to set up. They did the work super quick. Very smooth process. Would use them again!
This is my second time using them and still the best service ever!!Very prompt and took care of everything! Made it easy and got done working a few days of calling them.
When I called the company they were helpful and friendly! They scheduled me for the very next day and the service was great! Julio did a great job and was nice to work with! Thank you!
Auto Glass 2020 did great replacint 2 windshields on 2 of my cars so far. Will definitely give them a call when its time to replace the next windshield.
They must be related to the cable company. Appointment was set for between 12 and 5. They call me the day before and ask if they can come early between 8 and 12. I say yes and they call the day of, were running late. They call again were still coming and will call again when were on our way. So they call and show up at 1:15. So why did the change the time?
Jessica was so easy to work with - very friendly, quick responded, & got the job done. The tech who provided the install service was prompt and did a great job. Have used them for two different vehicles in a matter of a few months. Will use them for all further glass replacement.
I’m rating 5 because they made things right after several things went wrong. My auto mechanic set this up, & when insurance got involved, I learned Auto Glass 2020 is not a preferred glass provider. This caused delays and extra time to work through. Fast forward three (3) weeks, after one appointment was rescheduled because windshield was “wrong,” and I finally got my windshield. Installation was quick and efficient. Thank you.
I met Jessica who is a very nice representative of Auto Glass and she approached me with a very professional demeanor and was very helpful with a lot of information regarding replacing my front windshield. She gave me a card for the company and encouraged me to call and as soon as I did she helped me to get my windshield replaced immediately. Everything went smooth and Jessica and Auto Glass were very easy to work with and did quality work. Very grateful and highly recommend them! Thank you Jessica and Auto Glass!
I just got my windshield replaced, it was so convenient and easy! Thankfully Alison was so much help with getting everything taken care of. Stress free! I really appreciate it and will be coming back to you guys!
Auto Glass 2020 and Jessica were amazing! Not only did she make the whole process simple and convenient, she was extremely patient and friendly while working around mine and my husbands busy schedules. She pretty much did all of the communication with my insurance company which was super helpful. The technician who replaced our windshields was punctual, quick, and friendly. I would highly recommend this company for any auto glass needs.
I had a great experience wuth Auto Glass 2020! Julio called prior to arriving, was very professional, friendly and fast. Thanks again
They Arrived Earlier Than Expected. Both Technicians, One To Replace The Windshield And The Other To Calibrate My Cars Lane Assist Features, Were An Absolute Delight! They Were Very Professional And Efficient.
Very friendly team of people. Jessica made sure all needed for the replacement claim was done. Installer was on time also did a great job replacing the windshield.
This has been a great company to work with. They are very professional and made sure I had a great experience.
Absolutely amazing people work here. They were a joy from start to finish. I even got $140 for letting them do my windshield. I could care less about the money. The service and support I got was above and beyond. I have a lifetime warranty for chips in the future so now I wont have to wait till the chip cracks enough to get it replaced. Call these people right now you cant go wrong. They are forever my windshield replacement company. Im completely looking forward to the chip in my windshield to be fixed by yall. Keep up the great customer service. May you be the #1 windshield replacement company for all time.
My Mercedes-Benz windshield was replaced today and Lacy was very understanding and made it easy for me to get my original glass and set up an appointment immediately & Julio was very professional, and knowledgeable about what he was doing. I would definitely recommend this place again and will return in the future if Ive to get another window replaced..... Thanks guys🙂
Jessica was very friendly and the entire process took less then 15 min to set up two windshield replacements. Techs came the following day and were very efficient and friendly. Would recommend to friends and family.
Jessica was amazing at communicating and showing patience as we waited on my insurance company to respond. The technicians were swift and effective also great with communicating their arrival and ETA. The work was completed in the parking lot of my job and my windshield looks brand new.
If your looking for a professional company to repair your windshield. Auto Glass is it. They are not only professional they have great customer service. Jessica went above and beyond to make sure everything went as smooth as possible. The tech that came out to replace my windshield was so nice and Knowledgeable. Definitely recommend Auto Glass if you need any type of windshield, window replacement. Thanks guys!!
Customer Service is on Point. They are always there to answer all questions and update you often on everything. Leaving you feeling secure. I highly recommend this business #1 best experience I’ve ever had . Get the job done Fast
They were great! They worked with me on my challenge and tight schedule. They were professional. Any time I was on the phone the reps were down to earth and easy to talk to.
It took a minute for them to get to our home. But it was successful. Professional and thorough. Weve used them on both of our vehicles, very satisfied with workmanship. Will be having them replace a house window, soon. Whats in your wallet? Hopefully its their business card!
I found them on facebook and contacted them. As soon as i did they called me up and we scheduled an appointment. techs were extremely professional came to my work and only took 20 minutes to replace my front windsheiled i was surprised how fast it was.. 100% professional and quality work. Im glad i found a reliable fast and easy window service. I reccomend getting auto glass 2020 for all window services they do!! Great people and great service!
Very professional, on time, did a great job. I would highly recommend
Julio did our windshield last year, this guy is on top of his game! Friendly & personable & expert on what he does! Business Skills & People skills, he has them!!!Glad doing business with AUTOGLASS 2020 with Rep jessica!!!We are happy and we are definitely recommending them!To the business owner: give them a raise! 😉
Auto Glass 2020 was so easy to work with. I called and staff assisted with calling my auto insurance and walked me through the call. They installed a new 50% tinted windshield quickly. I was going to get some cash in my pocket when I mentioned I wanted tinting on the four door windows, the cash was used to the tinting. Auto Glass 2020 scheduled me with a local tinting company they use and I got my windows limo tinted for an extremely reasonable price. I didnt have to set anything up or call and confirm. Everything was done for me, on time, and right.
The staff is amazing. Jessica and Katie both helped and did great work. Jessica was very diligent in getting my windshield replaced.
Great easy company to work with. They worked around my wife’s and my schedule in order to have replacement done.
Excellent Customer service from the office support to the technician. I have used Auto GLASS 2020 and very happy with them
Let me preface by saying I have a 35 foot bus converted to a motor home which I have had a lot of trouble finding a shop to work on. This company was extremely accommodating of my unique needs and they werent even in my insurance network of providers. I worked personally with Allison Fredericks who began her excellent customer service by contacting me back at 8pm (in her off work time) to help set up the appointment because I was not available earlier. She helped me set up the claim with my insurance (which ended up taking 45 minutes because of my unique vehicle). When I arrived shop staff was very friendly and worked together to help me get my bus into the shop. Allison kept me updated about my bus via text. All 3 custom pieces of glass were replaced quickly and they look fantastic! I would recommend this company 100 percent and will be returning to Auto Glass 2020 if I have any auto glass needs in the future.
Quickly responded and got my windshield replaced within the time frame they originally quoted me.
Jessica was very friendly and on top of things. Windshield was replaced quick. Would definitely use them again.
Absolutely wonderful customer service company wide auto glass 20/20 went above and beyond on my wifes car. Last year had a horrible experience with safelite. Im a life long customer of Auto glass 20/20 and I will be referring all my friends and family to your company Thanks again!!!!!
Great customer service on the phone to set up appointment and the installer arrived on time as scheduled. Great value, would highly recommend them to anyone!
Very responsive. Easy to deal with. Delivered as promised. Great experience.
First class all the way!!! I own a customized Camaro and was very concerned about anyone who would work on it with over $40k in paint and body modifications. They promised me they would use their best technician and I would be happy with results. I can tell you I cannot even notice a spec of dust on the car when returned and workmanship is fantastic. I own 4 classic cars and if I need more windshield work I know where I am going ...RIGHT HERE!!!
We had an emergency. Had to change our windshield in 24 hours. Sold our truck and they we picking it up the next day. They showed up on time and had it changed 2 hours before pick up. Great job
I have a Subaru Outback with EyeSite cameras. They replaced my windshield and even let me watch them calibrate my cameras. They did EXACTLY as I saw on an instructional video. It took TWO tries, because Subarus are tricky - but the tech was determined and successful the 2nd time. It was a quick 30 mins for the whole calibration. THANK YOU!
Very good service and friendly everybody was nice and they fix my windshield with no problem even help me with my insurance claim I have never experienced a good quality for the people that help me they even calibrated my windshield I was very impressed with the work I will be using them again with no time
Everyone was very pleasant to deal withRepair was completed and all seems well.
Very professional person was very fast and friendly want to shout out they did a great job I would use them again of I need to replace my windshield they were on point no issues great customer service also helped me set up.fast
Technician showed up where I work as promised, and got our new windshield installed with no hassles...and no cost to me! Excellent service and great communication from Jessica and her team!
Fast humble friendly service. Appreciate the help replacing my windshield.
Great costumer service. I have used them multiple times. And will continue to in the future. I highly recommend them.
The technician was on time to change my windshield. He was very professional and completed the job in a timely fashion. Will use them again.
On time, quick, great incentive. Have used for 4 replacements in recent years. Thank you!
Once my insurance company approved it everything was so fast done right and gave the incentive like they said they would.
When I called auto glass 2020 to replace my windshield, Jessica was so helpful and friendly she is awesome she is great and helped me every step of the way.
I have used them for two windshield replacements, both have been great, prompt scheduling, and cash back incentives on both. Jessica has been on point and very helpful. I will keep using them.