I am new to AZ and was looking for a dealership to service my Explorer. Everyone was very friendly here and they seemed to have a great running operation. I really wanted to like them. I went in for an oil change/multi point inspection. I was told that there were multiple issues that needed addressing. Unfortunately, many of the items that I was told needed to be addressed, had been done recently. When i told them this, they said that because they didnt have access to my history, they didnt know what service had been performed prior. Too bad Ford service doesnt communicate nationwide. Did they really inspect my vehicle or just go by mileage and what is usually done at various mileage intervals??? No trust was built there! I will be looking for a trustworthy dealership to service my car!

Friendly, excellent service, working with less crew sho things take a bit longer. Life in 2020!

Earnhardt is just a great place, for service and purchase of vehicles!! Everyone is very ready to help and take care of you!!!

Dont expect Quick service. Arrived at 7am was 3rd in line for a tire replacement and out at 11am. But wait, drove two blocks only to discover tire tech couldnt be brothed to check the air in all tires, so had to return. To add insult the tire tech left the interior dirty with dirty glove marks and didnt even clean the replaced tire. Upon return it was dicovered had the tech done his job completly the first time would not have to return the next day for the job to be completed, which could have been addressed and solved upon the origina visit.Limited staff in these times is not an excuse for poor workmanship and training.Yes, the Service Dept manager was spoken to and received the usual customary BS, but never the words we errored.p.s. Customer service in all areas of Earnhart on Orchid over the last couple of years has taken a deep dive IMHO.

TOTAL RIPOFF$2000 to repair A/C are you kidding me?

Very polite. Good service. Only drawback is long wait time.

Thanks Archie and Erik for the great service. Quick Lane is convenient since no appointment is needed. Seems to be quieter after lunch time during weekdays. Morning time was packed!

I want to thank Frank and Austin at the Quicklane @ Earnhardt Ford in Chandler AZ. Thanks for taking care of my F-250 as quickly as you did and keeping me up to date as I was waiting. Highly recommend!

Extremely professional. Great customer service.

Quick easy service

Excellent service.

Quickly serviced