Went to look for some shoes they had a nice selection staff was friendly it was a good experience.

Upon entering store, we were greeted by a tall man wearing a gator face covering. He said, Hi, can I help you? We replied, Hi, looking for air soft guns? The man, who we took to be the store manager, pointed us to the department. We thanked him and headed over.Time passed, and instead of coming over to help us, he went in the back room. We thought that, as the manager, perhaps he was getting the employee who worked that department. That was apparently not the case. He came back out and returned to his front behind counter post.I walked over and smiled and said, you asked us if you could help us, and directed us to department, but never came over to help, is someone coming? He all but rolled his eyes and snidely said, Ill be there in a minute. I returned to my husband and said, he obviously doesnt want to help us, why are we giving him the business? Lets go somewhere else.As we began to leave, he started over. My husband said, nevermind, you were rude, were going elsewhere. The employee/manager replied, Whatever, and out of the store we went.If the store doesnt make its monthly numbers in August, its because this man has an attitude about his job.Some people just cant be happy.Those people should not be in customer service.

There were two workers, both greeted me when entering even when helping others. One was free and asked what I was looking for and after explaining, took me to the item and that was that. Easy in easy out.

This store in particular is pretty good, not a big fan of Big 5 but this one I like. The staff is friendly and helpful.

Good place to shop for sporting goods, fishing equipment and Asic running shoes.

Pleasantly surprised by the friendly and knowledgeable customer service.Anthony is helpful and quick to find any merchandise you seek.Ed is a caring gentleman who is glad to offer his help.Michael is a great ambassador.Well done, Big 5 !

Very helpful staff! Found what we needed with ease! Ty

This location is okay. Seems to have everything you need. The staff is okay, but not the most friendly.

Always loved this store. Good prices and friendly staff.

Shelves are full great friendly service love this place

A ton of things packed into a small space. I love geeking out in this store. Found that there is a greater selection of Adidas than the adidas outlet did. And less expensive.From guns to soccer and everything in between. Plus the employees were so helpful. I called before and the guy had all mom stuff out and ready to try.

Good place. Helpful and friendly staff. Place is clean and neat. Never a bad experience.

The management here is very poor! Whatever your opinion is of wearing masks, I don’t feel they are necessary or needed. I went in a few weeks ago and didn’t have my mask. They all but showed me the door unless I put one on. So I went and got mine and came back in with a mask. Upon doing so I noticed there was a gentleman at the register without a mask on his face and not a single employee asking him to wear a mask. So I went in today, not wearing a mask as they clearly demonstrated they are not consistent with their policy, and again the manager straight away accused me and informed me they would not serve me if I wasn’t wearing a mask. I informed him about their inconsistency with the policy and he flat out didn’t care. He claimed it was for their safety but if they aren’t consistent then I really don’t believe that. So in my mind they were being discriminatory with their policy. I covered my face with my mask briefly to purchase my item and left. I do not think I will ever visit this store, at least this location again.

Friendly staff. Good prices.

They had exactly the swim suit I need. Also be on the look out for $5 coupon in the junk main.

They are rude and they infringed on my constitutional rights! Me three other people were turned away because we refuse to wear masks! This is illegal! Guess Ill have to head to Cabelas! LOL gave him one star cuz I had to to post

Still requires a mask to shop??? Just lost my business! Will not waste my time with this place!!

I went in to get some shoes. Was greeted friendly and asked if I needed help. I said not yet. Went over to the shoes picked out three and had to wait for the staff to quit talking even though we were trying to flag them down. The store was not busy. Picked my shoes out and it went easy at checkout. They have a lot of clearance but unfortunately not my size. Store is clean staff are friendly and dont think my issue was a standard practice. Masks are required for staff and guests.

They h a very no place to try on clothing. So I wasted my time purchasing items. came home and tried them on and then returned them. I wasted my time.

I bought some shoes. Adulting Yay! Photo is old vs new, I wear them to the ground.PS. Masks go over the nose, but thanks for the 6 foot distance.

Need shoes for pronation. Anthony knew what I was talking about and was most helpful. Plan to return for another pair.

Such a fun place to shop for gloves and a couple of new putters....

Such a variety of items. Good prices!

Its a small place with limited stock. I bought a slow pitch softball bat from them that only lasted one day (they only had one slow pitch bat in stock). As soon as I used it, it started bending so now I understand why it was on sale for $29.99, but that seems a bit much for something that breaks after a few uses. I couldnt return it after I used it even though it was defective or just a really bad product. I do like the glove I bought there so I cant say everything they sell is garbage. If youre looking for sports gear, there are way better places to go than here (like even Walmart).

Great selection of knives and purchased a knife sharpening device . While browsing found a linkable Bluetooth speaker bought two of them and the flyer sale in conjuction with 10%off for email sign up was great!Only slight issue was cashier was not confident infact down right confused threw out transaction . Sales person was of great help.

Love this place, for camping and sporting goods, tennis shoes, walking shoes and hiking shoes.

I have always come to this Big 5 location for years and never had any issues with customer service & staff being nice & friendly and today not so much, the cashier was awful!

Quit a sharp little spotfor thesize theyget alot of decent merchandice into this place on the way out i found a great pair of pioneer blue tooth earbuds for $12 bucks quality and value, im in!

Helpful staff and great prices!

They always have the items that the other stores do not carry.

Just nopeSelection is poor and prices are highNo assistance to be found until you’re at the register. After ringing me up, he said he forgot to ring the boots, transaction number two. As I was walking to the car, noticed I was overcharged for the gloves 🤦‍♀️Always a bad experience when I shop this brand of store.

Good customer service 👍

Plenty of parking. Employees helpful, courteous and attentive. Pricing was equitable, store filled with most product. Unfortunately, ammo is high ticket item, so shelves are minimal, just like other places. Would shop there again.

Bought a couple of real nice sleeping bags today, got a nice discount with the coupons from the website. Only disappointment is their store policy regarding background checks, they make you wait more than the time the Brady bill calls for when buying a shotgun.

A bit over priced but always friendly

Great service and selection of gear... I always come out with extra stuff!!! Oh and they have AMMO in stock usally

Almost everything you need.

This Big 5 is very small and congested. Everything is so close together that you can barely see the actual inventory.

The best place to buy ammo and gun cleaners.

Still forcing the masks even though nobody else is

This place was ok. They did not have what i was looking for.

Great store, great price, especially on sports related stuff for kids, since they grow out of them so fast.

The store was clean and well organized, and the staff was pleasant and helpful.

Returned a broken corn hole set and they gave me back 100 bucks instead of the 166 I paid. Place is a joke. The girl that sold it to me was even there and admitted I paid 166. They stole money from me when it was their fault for selling me a broken set.

Always good deals & friendly service! 😊

Good customer service and support.....🙂

Rude employees! I walked in to purchase a speed bag or punching bag set and when I asked if they had any in stock employee Cindy l said nope! And walked away as I was still asking questions. Employee Micheal came up and asked what he could help me w and when I apologized for bothering them he said its my job no worries ! I wish all other employees had the same customer service View as he does! She then had to charge me for my purchase and was quiet and rude. Did not ask me if I needed help to my car as I had just purchased a punching bag !!!! I will not be coming back to this location.Update : got home opened the box and its turns out it had been returned and was dirty and missing items!!!!! SOO frustrating!!!

Always a great place to shop

Good place to go for tennis shoes and find something at a decent price. Big plus using a $10 off coupon for shoes over $30. Also can get lake passes or park passes as well. Friendly staff all the time.

Big 5 is my go to store for shoes. I love hunting through their sale and clearance items. I love good shoes but i cant always afford buying them new at full price. Big 5 is my happy medium and i have always left with great shoes at a great price.

Stopped by Big 5 to pickup some insulated gloves and found the ones we were looking for and a great price. Its been a while since I was in there and things have changes a lot. They have great prices on sport shoes and all the sporting goods you need.

Staff friendly. Had exactly what I was looking for at a price I was willing to pay.

Had cycling gloves and the baseball gear we were after. Friendly helpful staff!

Love my Adidas zipper hoodie

I got what I came for but it took quite awhile. Perhaps they were understaffed.

What happened to being able to go into a store and expect a salesperson to know something about the product they are selling? Went by Big 5 today to buy wrestling shoes. Not something I know much about, so sought help from the salesperson assigned to the shoe department, thinking he would be able to offer some advice. I could barely get him to run for sizes, and thought his head would blow off when I asked him to check the fit (he didnt). We dropped quite a bit of cash on multiple pairs of shoes today, but we probably wont go back, just based on the terrible customer service experience.

Big 5 makes every effort to ensure customer satisfaction. Thanks!

Its a good place to get cheap work boots especially if you work law enforcement or security. The store is small so they dont have as good selection as Bass Pro Shop. If youre going camping I would check them out first because they have good prices. If you need something like snow gear or guns, I would go to the other place.

Sale people were great 👍

Shopping allowed in store..I like to try on shoes before buying them...

Ryan gave us excellent customer service! Even though they didnt have one of the things I was looking for, he suggested several places that might have it. I was also looking for a gift for my nephew. He had one left and gave me a super good deal on it! Thank you Ryan!

Great experience. Had what I was looking for!! Excellent service!!

It was pretty good, the young lady that helped me was very nice.

Picked up some baseball gear. Great selection of equipment!

Good shoe specials, but not a great selection of bicycle supplies. Was hoping just for some bicycle chain oil...but no luck. At least their hiking/work boots are a good buy!

Overstocked and felt crowded inside.

Friendly, helpful associates and found some good deals.

Staff has always been nice. Good sales. Ive gotten quality items and very reasonable prices. Clean store.

They had some good deals

Went specifically for a 3 day deal item & what a bummer as this location & the other one on Arizona Ave & Ocotillo was all sold out.. I would like to have been offered a rain check on the item but I guess that wasnt applicable in this situation for the 3 day deal... what a bummer as Ive had absolutely terrible & absolutely amazing Customer service experiences here @ different Big 5 locations. Well Ill still come around if theres a good deal or a must buy item is needed but Big 5 is moving down the list of places Ill consider buying & more of a last resort option. Which sucks as there is a shortage of sporting goods shops nowadays... also pricing is all over the map at Big 5 with different items.. in most cases overpriced.

This place is good. The price is responsible. If you need anything related to sports, i think this is the good place to look for.

Big 5 has all my camping and hunting needs in fact all of my sporting good needs can be found here

Always like shopping here. Prices can be high depending on what you are shopping for. Check for sale items and coupons. Coupons are anywhere between 10 and 20% of. Occasionally there is $10 off coupon. Nice employees and managers.

Had a variety of products I visit often.

My husband took my daughter today to prepare for soccer season. The said the gentleman that helped them was very helpful and that they were so impressed with his customer service skills.

Theres always a great deal at big 5. Friendly and helpful employees

I apologize I dont not remember the Lady & 2 Gentleman that assisted me right before closing, I believe the Miss there was the manager, but anyways these 3 individuals that were there that night (either a Mon or Wed evening) were fantastic, you always hear of horror stories so to speak when you arrive at a retail store 5 or 10 minutes before closing and Ive experienced this as well but this location but these three individuals were amazing their customer service was on point friendly courteous and extremely helpful I will be back and hopefully these three will be there when I return. In my opinion all three of these fine people should be promoted!

The staff were friendly and I found a couple good shirts. The selection for athletic clothes is limited. And myself and another customer waited at the checkout counter for a few minutes before anyone noticed we were waiting.

Sold out of what I wanted

There have been a few times when theyve seen us waiting for them to open and opened their doors just a few minutes before it was really time. This location also, usually, has great options in their shoe clearance area, including larger sizes. There are usually some pretty decent deals on all kinds of outdoor gear.

When I go there I all ways wind up with more than planned. Its a great store, like going to Harbor Freight! Cool.

Friendly staff. Got a great deal on an inversion table. I was so pleased with the manager I invited him to our restaurant, Wild Elk Den.

Wish I could give negative stars I will never go back to that big 5 have never had worse customer service

Workers are always friendly and there to assist if you need them :-)

It is a little sports store with the basics. The store seems to be a little aged but the have good customer service. They usually have decent weekly ads so if you are patient you can get a good deal.

Quick in and out store. I always find what I need. Great shoe sales.

Great selection and good prices. Very easy to get in and out of.

Friendly, knowledgeable staff, always eager to help. Great sales and selection. Our go to for most sporting goods.

I like they give you a discount for vets and the prices on their shoes arent too bad

Very helpful employees

Wish they could keep more ammo in stock.

Great service, great prices. Love this place. Will go here over any other sporting/outdoor goods

Great Stores and you can find some nice deals on sporting equipment.

Horrible customer service

They helped me out and found what I was looking for. Even got a discount. Employees are great.

Exchanging shoes I got for Christmas.

You can find good deals on shoes at Big 5.

Always seem to have a great deal that I want!

Appreciate Big 5, not many sporting good stores left. This store has good selection for its size.

I know bit of everything. Small and convenient