Ottohaus of Charleston did what Baker Mercedes wouldn’t on our Sprinter. Prompt service, beautiful new facility, and a great outcome. Thanks guys!

Kris at Ottohaus was absolutely incredible. By far the best experience I’ve ever had with an auto service, and I’ve dealt with quite a few. Very friendly and professional, definitely fair price, and insanely fast turnaround. The problem and solutions were clearly explained so that I was able to make an educated decision. Ottohaus has my highest recommendation, and I won’t be going anywhere else for repairs or routine maintenance as long as I’m in Charleston.

Best decision I made for my baby. Chris and all the specialists and mechanics there are awesome in their work and ethic! love the new space miss the old location though Im so glad to see them expanding they deserve it! will not take her anywhere else as long as Im in Charleston!

These guys are great! It’s rare for me to trust an auto mechanic, but they have earned my full trust. They’ve never tried to upsell or convince me my car needs work that it doesn’t. I also like their new shop - so much more space. Chris is extremely nice and friendly.

Its been a few weeks since our visit to Ottohaus but I wanted to say thank you for your accommodation to check the drivability and safety of our 2014 Audi Q5. On a recent weekend trip to Charleston from Atlanta, we hit a deer (about 60 miles out of Charleston) that crushed the front grill the car. We were able to make it to Charleston that evening, but noticeably had lost the AC and back up camera in addition to the body damage. After the check oil light came on the next day, we called to see if we could have our car inspected to be sure it would be drivable and safe to make it back to Atlanta. Despite having a full schedule of appointments that Friday, they were able to work us in. They checked the car, test drove it, changed the low oil and deemed it safe to drive. It can be very unnerving to be 5 hours from home with a serious car issue. Thank you for adjusting your schedule on a busy Friday to service our car. We were able to make it home with your reassurance.

Very happy with the service I’ve received here! I’ve brought my VW in a few times. Once for an oil change, once for an engine light check and once to replace a break light. They are very professional and I always feel like I’m in good hands. Super reasonable prices and fast turn around and they are just very nice overall. Will definitely be a long time customer!

Had an issue with my engine during my travels from jersey to Charleston. Kris was very kind and squeezed me in and did a complete diagnostic, making me very comfortable to continue my travels to Florida. The place is immaculate and Kris is very friendly and I felt like I was at Cheers- where everyone knows your name. Kris knew every person who walked through the door.

Chris is amazing! I have been going here for a while. All I can say is they are amazing. This is the best decision! They make sure they find the problem and get you in and out! Your the best

In the process of moving here from Washington, DC, I hit some road debris during a detour off 95 in rural South Carolina. I was a bit leery about driving the car, as the check engine light came on, and the tire sensor warning came on, and the temperature gauge on the dash went out completely...on inspection I noticed some wires hanging down under the engine behind the front bumper, and some loose hanging plastic components. I called Ottohaus, and Chris was very helpful, and got me (the car) an appointment very quickly. I took the car in, and they had it up on a lift within fifteen minutes, and it wasnt long before Jason brought me into the shop to show me what was going on, and what the repairs would entail. Jason was very helpful, and explained everything that he thought it would need to fix the issues. Twenty minutes after that they came to me with an estimated cost to do the work, and how long it would take to get the parts, and complete the work. The cost estimate was within 63 dollars, and the work was done by close of business the day before the estimated completion date. They say that the hardest things to find when you move to a new city are a good mechanic, and a good hairdresser. I found a great mechanic, and auto shop in Ottohaus, but the hairdresser is yet to be found. I will take my car back to Ottohaus without hesitation, and for now, I will make due with my grey hair.

I had a great first time experience at Ottohaus. They were quick to replace a light that was out on my car. Very helpful and clean waiting area

Excellent service all around. Brought my VW in for a diagnostic after my check engine light came on and the experience was great. Friendly staff and fast service. This place deserves all the good reviews it gets. They have definitely made a customer out of me.

We were passing through town and had an issue with our BMW. Kris was exceptional! They saw us right away (when BMW refused us.) They fixed the car in under an hour. Haven’t had customer service, and quality care in a long time. Kris! You rock. Highly recommend Otto Haus to everyone!

Excellent service. Kris was professional, polite, calm, confident, and honest. Service was prompt, thorough, and fairly priced. The facility is sparklingly clean. This is a first rate site for luxury vehicle service.

Ottohaus provided me the best service I’ve had on my Mercedes since I’ve been in Charleston. I called in because my check engine light came on and they were able to get me in with a specialized Mercedes tech within 48 hours. When I arrived the tech diagnosed my problem with minutes. They gave me their recommendations and I was out of there in no time. They are affordable and care about their clients. If you drive a German made vehicle and need a specialist this is your shop. Maintenance & Repairs are inevitable so they’ve made a client for as long as I live in Charleston!!Thank you Chris for taking such good care of me.

I purchased an Audi A4 used and needed the 95K service. I called Audi of Charleston and was quoted at least $400 or more for the service. A friend who owns a car dealership referred me to Ottohaus so I called them for the same service. I was quoted $160 for the SAME service! Plus they rotated my tires for me as part of the service. Kris was very professional, knowledgeable and helpful and I could tell they appreciated my business. Their location was clean and they had plenty of room for people to wait and still social distance, free wifi to use, a clean restroom, and bottled water available. Everyone there was very nice and it was a pleasant experience. I highly recommend Ottohaus and will not take my business anywhere else. Thank you Kris and team for your help with my A4! I will definitely be back in 10K miles when I need service again. :-)

A huge shoutout to Otto Haus - outstanding customer service, they took great care while I was on a business trip to Charleston and my engine light came on. Thank you so much again for taking your time and the quality care!

Top notch service . Chris let me know what was going with my car and had it ready to go in a few hours. This was the best experience Ive ever had at mechanic shop. Thanks guys

Chris and the entire team were so knowledgeable, friendly, fast and affordable (and honest)! We were taken care of while traveling back home and I just wish they had a location close to us—Id have them as my primary auto service for my VW.

They were so helpful! My engine malfunctioned and they helped me right away! Was only there for an hour while they worked on my car with no appointment ahead of time. I highly recommend they are super professional and kind people.

Covered repair. I also went in a week later for help clipping my rear view mirror back on the windshield which I had pulled off inadvertently. They took care of it right away without charge. Theyre very helpful and professional.

I cant recommend Ottohaus enough. Friendly and most important highly knowledgeable. We had our car shipped from Germany and when we picked it up our car from the port it had a check engine light on. They made time to see us and had us on our way in a very short time. Charleston is very lucky to have such an excellent German automotive haus.

Kris, the manager, got back with me quickly in order to set up an appointment while the technician made a thoroughly documented analysis of issues concerning my brake system. Reasonably priced as well.

The only place I would bring my car to in this area. Always gets the job done with great quality and in a timely manner. Chris has been a great help and all the technicians know exactly what to do. Thank you Ottohaus, you guys have been great!

Ottohaus is a fantastic shop to take your vehicle to. I brought them my 2017 Golf R to figure out a CEL and they were awesome. Extremely professional and great on pricing. You wont find a better Euro specialist shop.

Great company!!! I have a 2007 beetle and have brought it in several times now. Everyone is super nice and friendly! They are very efficient and can usually fit me into their schedule whenever. I am home this weekend from college and had a headlight out, and they were able to work me in with a 30 minute notice. 10/10 would recommend for any VW needs and wouldn’t go anywhere else!!

Friendly and polite staff with decent prices. However they are very busy and seem to take on more work than they can actually accomplish, which forces longer work times or forgetting about you completely. They seem like good people and Id really like to give them my business, but waiting weeks for a call back or taking days to do a job that takes a few hours is not a good business model.

Kris is always so nice and helpful! It’s nice having an auto shop I know I can rely on for honest advice and quality service.

These guys were amazing and saved my job. A day away from a long trip for work, with two little girls in the back seat eager to go to the park, and then my car starts to act up. I bet I called 10 places, all too busy, no way to help, but even though auto haus was busy too, they got me in and fixed my car right away. Nicest people you could meet and they greeted everyone by name that came in the door. So thankful I found them.

A professional group of individuals, very knowledgeable about the industry of automobile technology. Great time management, I was in and out in less than an hour with the results of the concerns and more importantly options for solving the problems. Parts were ordered, shipment for next week, and an appointment was made. I would highly recommend and plan to come back for necessary maintenance. M Jewell

My wife had car trouble while visiting Charleston and they took great care of her. Thank you Ottohaus!

Great shop. very knowledgeable, fast, and fair

My experience at Ottohaus of Charleston has always been great. No issues so far with my car and 5 star customer service each time - front desk and auto techs.

It’s always a pleasure doing business with Ottohause, they have the most courteous, professional, and talented staff, I have used them for my car services for the past four years and I have always been happy with the professional service I receive From my initial experience with the front desk to picking up my car after the service, I recommend them for all of your automotive needs and I am a very satisfied customer!Randall Liger

Have used Ottohaus a few times now after getting an outrageous estimate for a fuel pump replacement at the dealership. Same wonderful experience every time: friendly crew, excellent work, and reasonable prices. They go out of their way to make sure their customers have a positive experience. Thank you, Kris and team!!

Fantastic service and friendly people. Great pricing as well.

I know when I take my car in for service that I will get honest and reliable service at a good price. I will not purchase another car without knowing that they will be able to service it in the future. These guys are great!

Chris is very responsive and professional. Would strongly recommend his team!

They do a very good job on fixing your vehicle and they are some very nice people. They make sure the problem is fix and very honest people. They will be up front with you with your vehicle. I send a lot of people there. The price is affordable as well

If you want BMW class work without paying BMW prices, this is a place for you.

Going to the mechanic is a no-stress, no-nonsense experience at Ottohaus! They have customer service down. I trust them 100% and won’t let anyone else touch my cars.

Our 1989 SEL ended up on the side of the road. Had it towed to Ottohause. I feel like we got lucky. Couldn’t be happier with the fair price and quality service. Highly recommended. Y’all are lucky to have Josh to send your cars to.

My wife and I were vacationing in Charleston in our 95 VW camper. On the last day of our stay, the serpentine belt broke. After two hours of calling every VW dealer and repair shop in the area, we realized it would take days to get the part. Kris Mclawhorn, Ottohaus service specialist, allowed us to be towed to their facility, leave our vehicle there and we flew flew home to NJ. No one else wanted to help us, but he was great. I would recommend Kris and his staff to anyone. Our camper was fixed in only a couple days and I am flying back to pick it up. Kris made everything easy for us at a difficult time. Also they have the cleanest auto shop we have ever seen.

Only place I have serviced my 2017 Audi since new. Great service, friendly, HONEST, and prices are reasonable. highly recommended.

Ottohaus was fair and up-front. I brought my car in for a transmission issue. They ran diagnostic, let me know what the issue was and offered the best possible option to fix the problem. I highly recommend this garage!

Kris runs a great shop, good honest service. Will continue to go back.

Went there for the first time today for an issue with my Audi. Kris was extremely friendly and helpful and they fit me in same day with an exceptionally reasonable price. Service was great and everyone was very professional. Will definitely be taking my car here for any future servicing needs. Highly recommend.

Kris and the rest of the crew at Ottohaus were great! Friendly and straightforward, honest service! My headlight ended up going out almost right after I left after getting an oil change, and they told me to drop by and changed out the lightbulb at no cost! Highly recommend for any fellow VW owners!

If you are looking for a place where you can drop your car off and not worry about being taken advantage of, then this is your place. First class business!

I have been going to Ottohaus for the last six years to have my 2013 Audi serviced. They are the best...always courteous, always explain in detail the repairs to your car, prices are reasonable and most of all it is truly a well qualified professional business. I would recommend Ottohaus to anyone that owns a foreign car. They are tops in my book!

Fast service, really helped us out in an emergency situation. Definitely recommend Ottohaus!

As always I have found their work on my car timely, well done and at a very reasonable cost. Kris and his team go above and beyond for their customers and have my complete trust. If you’re looking for a reliable and honest auto repair shop, this is your place.

Top quality honestly! If I could give them 10Stars I would!Kris has great customer service and makes sure you’re taken care of!

Really friendly and knowledgeable, honest service. Will definitely take my VW back and recommend to others!

I brought my 911 in for a leak in the ac. They found the issue and squared it away. I worked with Kris and he was awesome. Same day service. Stoked ya have found them.

Top German and domestic auto repair. Great service and a reasonable price.

Got an appointment day-of and then they didnt even charge me for my A/C scan and fluid replacement. Really appreciate the great service

Kris and his team at Ottohaus promptly diagnosed Greta my Jetta and got her back on the road in no time! Their impeccable customer service was top notch. If you have a German made vehicle look no further, these are your guys! Prost! 🍻

Ive taken my vehicle to Ottohaus on several occasions, both routine and emergency service, and I cant say enough about how awesome they are. Theyre super knowledgeable, treat their customers with respect, offer fair pricing and are great communicators throughout the entire repair service process. Ive never once left there feeling as if Ive been ripped off (like I have when leaving a dealership service center). Highly recommend them!

This place is awesome! They were great about including me in the process and were very honest about pricing. Kris is always such a pleasure to work with! Highly recommend this place!

5 Stars! Ottohaus provides Fast, excellent service. Chris was awesome. They brought my car in right away and replaced my headlight in 10 minutes and it was so quick they didnt charge me for it. I have a 2003 Jaguar and I will only go here from now on. Cool waiting room too! These dudes rock!

Ottohaus is my favorite German car repair shop in the area. I have brought my car here on multiple occasions and they have always completed my repairs properly and in a timely manner. Chris is professional and has always been able to find the most cost efficient solutions. I highly recommend them for any car issues you may have!

I live in this neighborhood and needed quick work done on my car before work. I called and Kris was able to accommodate me without an appointment. The service was super speedy, everyone was incredibly kind and professional. Would recommend this place to anyone!

About a week ago I got an oil change at another auto shop and found it leaking a few days later. I got my car towed to Ottohaus in Ladson and met the owner Josh there. Josh came right out and assisted me with my situation. He was respectful, timely, and genuine. Josh’s knowledge of my Volkswagen Golf was awesome and he had me in and out in about 30 minutes. He helped me during a stressful time. The customer service he provided was great. Awesome experience. Made me feel comfortable and welcome unlike a lot of other shops. I won’t take my car anywhere else.

I had an excellent experience at Ottohaus of Charleston. Great service, friendly staff, and the work was done quickly.

Chris and company are amazing and very honest. If you drive German, do yourself a huge favor: dont go anywhere else

These guys provided professional and timely service. From the moment I called they were incredibly helpful. They ran diagnostics and fixed my car within 1 day. I can’t say more about how pleased I am with the service and quality of work. I will definitely be back!

Five stars again and again and again! From part replacements, to regular maintenance and diagnostics- Ottohaus of Charleston is the number one place to go. Kris and the Ottohaus team are knowledgeable, experienced, efficient, professional and care about you and your car!They’ve gotten me on the schedule quickly, some times same day, and have been done with my car in an hour or less (dependent on the amount of work)! Each time I’ve brought my car in, I feel such ease leaving my keys with them. They are thorough and check all fluids before returning my car and discuss any issues they found with me afterwards!I trust their professional opinion and will continue to go to them for any issues- big or small!$$- Best price for German cars in the lowcountry!

The crew at Ottohaus of Charleston are the friendliest, most courteous, and, above all, most talented MB mechanics I have met. Thanks guys!

They are not just the most competent German auto repair shop in Charleston, they are the nicest most honest auto shop with whom I have ever dealt. Not to mention they repaired my car for less than HALF what the Mercedes dealership was going to charge me.

Beyond impressed! Kris and the guys at Ottohaus we’re SO kind from the minute I walked in. I had never been here before but purchased a used car that needed to be completely looked over. They were efficient, honest, and so professional. This is the only place I will go from now on. Highly recommend!

Highly recommend Ottohaus! After a terrible experience at another shop I was nervous about getting my car fixed but these guys are absolutely awesome. Quick communication, super friendly and awesome prices. I’ll be back whenever I need car repairs!

These guys are great - they always work me into the schedule; they provide knowledgeable service; and don’t over charge. When I bought a used Audi I was worried about service cost. What a relief to find Ottohaus.

Had them work on my Porsche Cayenne and was beyond satisfied with there service. I would highly recommend them to anybody they were fast, friendly and the cost was extremely fair. Definitely would recommend going here and will use them going forward.

My husband and I were in SC on vacation (from MI) when our van wouldn’t start - and it wasn’t the battery. We were a bit desperate as we were planning to drive back home about 40 hours later. My husband called Ottohaus and was impressed right away. They were willing to take our van and look at it right away. Due to towing delays, it arrived after hours and they diagnosed next day. It was a bad starter. Within 24 hours of discovering our plight, we were back on the road! Amazing, so helpful, professional, and quick! If we lived in Charleston, this would be our go-to shop! I didn’t even realize until writing this that they specialize in German brands...so, so glad they accepted our Honda! I can’t rave enough about how grateful I am for their responsiveness!

Leo and Chris are lifesavers!! I was getting the run around from the larger dealership down the road but the Ottohaus guys saved me! Were able to get me in and out. Such a pleasure finding such quality customer care that will help out the customer! thanks again guys

Ottohaus has amazing customer service. I’ve never experienced that with any other mechanics. Not only great service, they are very reasonable for their service repairs. Highly recommend Ottohaus

Finally an independently Locally owned and not some dealership with outrageous rates. striving for your satisfaction these guys are Always willing to help out. Top notch repairs done by top of their game mechanics. The entire Staff was extremely nice. Being an automotive head myself professionally painting cars and tooling on them on the side I can tell you that if you ever need any thing done with your car ( I personally currently have an Audi) this is the place to go. They have exceeded my expectations numerous times with several of my cars with complete honesty. They seemed to Always have an answer to any questions!!! It’s unreal. Don’t even hesitate or second guess it. They have the right tools and knowledge to do the job!! Thank you guys for your perfection!!! Ottohaus of charleston

My wife and I were recently on a road trip from Pennsylvania when our blinker stopped working. On our way to a big box auto supply store, we spotted Ottohaus of Charleston. Seeing the caliber of cars in the lot I said to myself Im stopping here. We couldnt have made a better choice! Kris and his team were professional, courteous, and quick. Thank you for your help and best of luck to you! Barb and Joe Mellon

These guys are great! Had a small issue with my car after getting an oil change from a different autobody shop and these guys were happy to see me on short notice and fixed it up in less than 20 minutes and were super friendly and helpful. Would highly recommend 10/10.

The most reliable and honest place I’ve ever taken my vehicles. Amazing customer service and always getting my cars repaired in a timely manner, while saving me money in the process. Only place I’ve been too that cares about the people just as much as the service they are providing. I’ve been coming here for years and even after moving out of state I come back here cause they are the only place I can trust and rely on.

Amazing group of guys! We take 2 of our cars there and have always received top notch service. They are honest, trustworthy, and affordable. I wouldnt go anywhere else. They also work on Land Rovers! A+!

I was well received after communicating that I wouldn be on time for an impromptu appointment. I needed an SRS light reset after a camera install I made a mistake on. Kris and the other technicians were polite, and very prompt! The icing on the cake was that I am preparring the vehicle for military transfer across the states and he did not charge me for the reset. I cannot speak to any other garage that would do the same. Thanks!

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If youre looking for a trust worthy, fair priced mechanic look no further! Moved here a year ago and i refuse to go anywhere else. Best service i have ever experienced.

We were in a bind, and Ottohaus worked us in last minute after being told no by at least 4 other places in the area. They’re quick, friendly and affordable! Thank you!

They do it right! I’ll be back for anything that doesn’t have to be done at a VW dealer.

Very impressed! I have taken my car to the Ladson location a few times and Josh is always great. Very professional and timely. Will definitely recommend to all my friends and family

Leo is the best in the business when it comes to German engineering. Between the professionalism of how he runs his business to the knowledge he has on motors and mechanics, there is no one else Id take my vehicles to. On top of all this, he is one of the most trustworthy guys I know. If you have any problems with your vehicle, you should feel no doubt when bringing it to Otthohaus to get fixed. You will NOT be disappointed with the work he does at the price you pay for it.

I came in just to see if they could figure out what was wrong with the battery in my Mercedes station wagon. They checked it right away and ended up replacing it in no time. They were so nice and friendly I can’t recommend Ottohaus enough!

I needed a new bulb for a tail light. They fit me right in that day, and greeted me as soon as I got out of my car. As I waited (a very short wait), I watched as they helped other customers. They were very courteous and made sure each person understood what needed to be done to their car. Everyone was very friendly, and pricing is extremely fair. The dealership would have been a very different experience.

This was highly recommended for German car owners, and I see why. Leo is great at understanding your price point and helping you plan work out according to urgency.Only problem is everyone has found out about these guys, its sometimes hard to get work scheduled when you need it.They take good care of my super old Volkswagen.

Great place to bring your car for service they know what theyre doing their Fair on their prices

I’ve been to this shop multiple times, with my old and new Volkswagen. They’ve always given such great customer service and are great communicators. They are honest people who just want to help you and that’s hard to come by. Went in again today for a couple bulb replacements and was in and out in 30 mins! Highly recommend.

I am Volkswagen owner from out of state—Ottohaus helped me out in a pinch when I was in Charleston on a work assignment. Incredibly friendly and professional staff with great customer service!

This shop is great. Very friendly and do top notch work. Would definitely recommend.

Treated me very well. Impressed with their service... amazingly honest and clear on what is wrong and no surprise costs. Will use them only for all my cars needs. Definitely 5 star.

A huge thank you to Leo and his team for the fine work on my Volvo, even though Volvos arent in their lane they were willing do the job. A simple timing belt job turned into a bit more and Virginia kept me in the loop every step of the way. Cant say enough about this place. Keep up the great work!

Simply stated, Leo Colwill (owner) is one of the most trustworthy, honest people in a sometimes dishonest business. Having run an auto repair shop myself, I’ve seen first hand from the owner of the sister-shop I ran for him how dishonest it can be. Finding a trustworthy mechanic is hard but if you live the Charleston area, Ottohaus is the place you want as your go-to for anything auto repair related.

Will never take my car anywhere else in CHS! They go above and beyond to ensure you have a good experience and are always helpful, honest, and timely. Highly recommend!

I appreciate the customer service that I receive every time I go into Ottohaus! Jason is always courteous and talks with me about my vehicle making sure I understand everything that he’s doing! I highly recommend Ottohaus to all my friends and family!