I placed an order for an item 14 days before Christmas. I called the store before I placed the order to ensure the item would be delivered on time, since I would be paying for shipping. A friendly employee assured me that it would arrive on time. After placing the order, I received notification it was on its way a few days later. 3 days before Christmas, the package still showed it was in Charleston. I called asking for a refund since it most definitely would not arrive on time. The employee on the phone immediately spoke with an attitude and refused to offer a refund due to store policy. While I respect their policy, I do feel that I should have been refunded for the shipping cost since it was not arriving on time. I was denied a refund. I understand a company cannot control how long it takes once an item ships, but they can control covering shipping costs if it doesnt arrive in a timely manner in which they guaranteed. I was deeply disappointed in the way the store handled their customer service. I now have to pay additional shipping costs to send it to the person who was supposed to receive it. I have worked with many small businesses who have refunded the shipping cost if an item didnt arrive like stated. I will no longer shop at this store and will share this experience with friends. The shipping costs should have been refunded. Additionally, after trying to handle this situation over Instagram, my comment was purposefully removed. Again, this is not how to treat a customer.

The perfect place for locals and tourists alike to find gifts, home goods, clothing, party supplies, and more. Not only is the shop clean and well-organized, but staff are always helpful and unveiling new products. If you’re looking for Charleston-themed products, this is the place! Another favorite is their stock of dog collars and bandanas. They’re a dog-friendly business! Remember to bring a card, as they typically don’t accept cash. You can feel good about supporting a small business here. They make it easy!

Living in Missouri and loving Charleston, I have ordered gifts to be shipped to friends in various states twice now and could not be happier. From the packaging to the communicate in shipping, everything about shopping with Cannonborough Collective has been top notch. I highly recommend!

Such a cute little shop. I have made it a point to bring friends and family here when they visit to snag some cute and useful souvenirs. They carry many locally crafted items. Their selection of party decor is fantastic.

Yall I placed an order by direct messaging the shop on Instagram, and they were so helpful. They sent me pictures of all the baby cards they had so I could pick which I wanted. Sent me pictures of other products so I could pick out what I wanted. I had my baby shower gift all ready to go in less than a day. It was so convenient and they were so nice. Im so happy they are shipping now, so I can buy all my gifts from them!

They have the cutest things and I can always find what Im looking for! I walk down about once a week on my lunch just to browse. Everyone should to go see them and enjoy their treasures!

Great people run this store! Knowledgeable and so nice. Great for gifts and local items

Love this cute little store. The owner was so sweet to stay open after hours for us to make a birthday celebration special.

A local shop that carries local brands and supports local artisans? Genius and long overdue for Charleston! The owners are always so friendly and helpful. This is my go to shop for gifts and I love that Im supporting locals. Oh yeah, and their balloons are the cutest!!!!

This little boutique, has a fun selection of local made items. From t shirts, earrings, even bourbon chocolates (yummmmm)! Great place to find that special gift! By the way, street parking only.

Great store and lovely owners/employees. My mother and I stopped in by accident when we were visiting Charleston for my Bachelorette party. The young gal working, and designer who came to restock her oyster jewelry dishes, were both so delightful, friendly and made our shopping experience memorable! Visiting here was one of our top favorite memories from the entire trip! :)

Adorable balloon and gift shop with locally made items. I have an art gallery downtown called Revealed and I get a giant balloon from them for my store front every week and I just love it! Liz and Mimi are always very kind and super helpful.

Absolutely adorable boutique to get all things Charleston! Absolute gem of a find.

I went here looking for balloons for a bridal shower that I am throwing. The owners worked with me to provide exactly what I was looking for. Not to mention, they have fresh cut flowers and all local items. This is a MUST if you are in the downtown area.

Cutest store owned by the sweetest ladies. So many fun locally sourced items-- great for a special gift or spoiling yourself! I popped in for balloons for a bachelorette party and they had a bling-bling diamond ring balloon that I couldnt leave behind. I also picked up a few things from the sale table to bring home. Thanks ladies, I cant wait to visit Charleston again!

Love this shop! Everything is so cute!

Cutest boutique balloon and gift store! Their inventory is always fresh & in style, and they have the cutest decor and balloons for purchase!

Cute little shop with nice goodies. Especially the gingham fabric garments are very nice!

This place makes me so happy!

My gf loves this place and so do I just wish they sold some things that guys could wear. Also they have cool balloons, check em out.

They have some interesting things!

A perfect cute neighborhood store sells party goods and local artists garments. The owners are very nice .

The ONLY place to get balloons, party supplies, & local treats!

This place kinda sucks