Worst service department I have ever encountered, especially from Volvo. I made service appointment for my Volvo back in June for a suspected bad oil sensor. My oil kept reading low, then full, then low again. I tell them the sensor is bad. The services department said I had a $800 leak. I mention my warranty that I bought directly from Beach Volvo in Myrtle beach and they say that they will not honor it. I call the warranty company and beach Volvo. Both claim that there is no grounds for it not being honored. I talk with the Volvo here again and they decide they will honor it. I am not allowed to have a loaner car because I didn’t buy my Volvo from their lot… rude but okay. 6 hours of waiting later, now magically my auxiliary battery needs replaced. They try claiming it was bad when I came in. It was not. There were no warning lights on until they gave me back my car. They run the code and it magically went bad 45 minutes into my appointment AFTER they had my car in their care. Try to convince me I should pay $220 to get it fixed. They say they change at least 12 a day…. Ok why is that? Why are your techs shorting out people’s batteries? No thank you. Fuming mad and feeling like they are trying to take advantage of me just because I am a female who couldn’t possibly know anything about cars, I remain polite but I leave. Battery still needs changed. A few days later, same issue with the oil readings. I go back. They tell me they had an unhappy worker that messed up a bunch of cars that day and the seal he replaced needs replaced again. This person no longer works there because he moved after that day. Convenient. No charge because it was their fault. 5 hours later… I leave again. Guess what?! Same issue!!! Inconsistent oil readings. I take it for an oil change. Mention the sensor yet again… this time they say the sensor IS bad $440 and once again claiming they cannot honor my warranty. Even denied accepting it in the first place! Like what?!!! They accepted it the first time. Broke my car worse than it was and are still hassling me! I have been driving Volvos for 15 years! I have never in my life received such incompetent service anywhere, especially not from Volvo. I had planned to give my current car to my daughter next year and buy a new Volvo from this lot but they will not be seeing any business from me. I am truly shocked and so very angry about my experience there. Every single time I go in that business there is some other type of nonsense they throw my way. The South Carolina Beach Volvo is a prime example of what a Volvo dealership should exude! At Beach Volvo they are attentive, effective, efficient, and they get the job done right the first time without hassling the customer. They provide loaner cars, they don’t try to make false claims and cause more problems. I am not sure who is running the ONLY Volvo in West Virginia but they really need to step up their game because this is ridiculous and not at all the caliber of service that one expects when owning such an expensive car. If I do decide to buy another Volvo I will be driving 8 hours to South Carolina to give them my business. The Volvo in Charleston WV is a joke.

My husband and I leased a XC40 a little over a week ago. My salesman, Joseph Zegeer, was amazing. He always responded to my emails and texts in a timely fashion. He was honest and upfront. We were always treated with respect and he wasnt pushy. He has even followed up with me to make sure we are happy with our purchase. I do not normally like salesman, but Joe was the exception to the rule. I loved the atmosphere of the dealership. It is a little over 2 hours from where I live and was well worth the drive. I reached out to Paramount Volvo in Hickory, NC and asked for their absolute best price and was dissatisfied immediately. I asked for the best price upfront and he wanted to play around. I thanked him for his time and was done. Then he came back $1,900.00 lower. If you are wanting a Volvo you should contact Jospeh Zegeer at Charleston. He is honest and just a really nice guy. He also wont waste your time by playing games.

Went to check on parts for my car. One part came in the other is on back order. Will let me know when it comes in.

Worst service department I’ve ever had to deal with. They don’t return calls and they’re very slow. I’ve left 6 voicemails and I didn’t get a call back. After speaking to someone and asking for an update she was very rude and asked if I wanted to come pick the vehicle up not fixed when it’s being fixed under warantry

The whole team was great to work with. Joe, especially, made the process straight forward and free of pressure. He was a great resource throughout the selection and purchasing of our car.

Outstanding Car and to make the situation even better an outstanding sales and support team. I must say the team made purchasing my wifes new XC40 a pleasant experience. Since they know they have an great product they allow features, price and technical aspect sell the car and then back it up with unbelievable customer support and pure welcoming when you come back to the dealership for service or just an inclusive Saturday morning wash and detail. How great is that! The purpose of this review is to assure another buyer of 100% satisfaction across the board.... You can count on it!!!

Just bought my first Volvo from Volvo of Charleston...had an awesome experience. Jonathan was wonderful to work with; he listened to everything I wanted in a vehicle and made it happen! Would recommend this establishment to anyone!

This had to be most stress free buying experience I’ve ever had in buying a vehicle. The salesman Mr Thomas and his manager very knowledgeable and made a Volvo customer for a long time coming.

The service I receive at Volvo is always fabulous. Everyone is great to work with and I have never had a bad experience there. Love coming to them.

Great buying experience by their entire team. John Brown did a tremendous job ! Would highly recommend this dealership to anyone wanting to buy a car. Tremendous Service!!!!

I had a very pleasant experience purchasing my new XC60. John Brown was very knowledgeable about the products, and was helpful but not pushy. As a woman purchasing a car without my husband present, I never felt I was being treated differently than any other customer. After comparing prices with other Volvo dealers, I feel I was given a very fair price. The new show room is great too. I would definitely recommend this dealership.

The Volvo Sevice Center really helped me out in a pinch when my xc60 had a bad cooling fan sensor. They squeezed me in and Im truly grateful! Tyler is an awesome Service manager!

I recently purchased a Volvo XC60 from Volvo Cars of Charleston and the sales staff went above and beyond from start to finish. The One Low Price system they use took all the headaches out of the car buying process and I got an outstanding deal without even having to haggle. Jonathan went above and beyond to find the perfect vehicle for my budget with all the options I wanted and thoroughly explained all the features of the vehicle so I could see the value that Volvo offers. Anyone in the market for a new vehicle needs to stop by Volvo Cars of Charleston to see what they have to offer before buying elsewhere, plus the new facility is absolutely gorgeous.

These guys are awesome! They treated us like Family from the start to finish!!! Go see John and Chris for your next car!

Lots of Eye Candy (new vehicles) to view and put on your list. Stop and talk to Chet while you are there.

Great PEOPLE, selection, personalized customer service and they even offer no charge valet service to your door with a complimentary loaner car while yours is in the shop!

Brought our older model S80 Volvo (2005) in for a problem that had not been properly diagnosed at several different shops local to us. They found the problem right away. Solved. The car now runs like the day we got it. Very pleased with the results. Staff was very courtious and helpful. Would like to give more stars but 5 is the max.

Our sales associate Gary was absolutely wonderful. We had a great experience and will refer friends and family as well.

I bought a Volvo S60 brand new. Just found out it DOES NOT come with a spare tire. The paint comes off if I get a chip on it. It not only takes off the paint it goes all the way down to the primer. It isn’t the car I once dreamed of nor imagined for so long.It’s sumple things like: the clock doesn’t even reset itself to adjust the new time.

They Rock. Parts and service staffed by very capable people.

Poor customer service and attention to detail is lacking - Volvo Cars Charleston performed the 30k mile service on my XC90. They forgot to reset it after so the service alert still came on. Additionally, they took my insurance card and registration out of my glove box for the state inspection but never put it back. Instead, they left them face down in my cupholder. I was cleaning up and I didnt notice what they were until Id already put them and a few other items in the trash. Luckily, I realized what they were in time. When I took my car back to the dealership to have the service alert reset, I expected them to be a little more apologetic about everything. What I got felt more like sorry, not sorry. Then they had the nerve to remind me they needed a 10 star review to the survey Volvo sends out following service appointments. I recently moved to the area from Colorado and this was my first service at this dealership. I always had a wonderful experience at the dealership where I purchased my Volvo. This experience was nowhere close. Very disappointing. I go to Columbus regularly and I plan to have my XC90 serviced there moving forward. Also, I wont be buying any cars from this dealership in the future. It doesnt feel like they appreciate their customers or their business. Beware.

Friendly staff and great service. Volvo for the win!

Best customer service

Could be better

Great people