Ive been a customer of Metro PCS for a few years off and on and I usually have good service at a low rate..they used to have a store in Mount Pleasant that was convenient and efficient. Since its closing ive been using the downtown Charleston store on Meeting street. Today they were supposed to be open until 6 o clock however when I showed up at 4 the door was locked. I didnt see anyone inside and I knocked for a few seconds with no response. Just disappointed they are letting customers wonder whats going on..cant go to their sister company T-Mobile either...they wont assist Metro customers. Not very professional. I expected more from this company.

My name is shafe and I want to thank Anikia for all her help with me getting my phone. She was very helpful and was very kind. I was also impressed with what she was doing for the The customer that was in front of me. She was very helpful and patient With him. Even when things seem Hopeless she was able to fix it. Again thank u for all your help and I will be back to do business 👍👍👍

Awesome sales expert inside this store. she is phenomenal. very helpful walk in aggravated and walk out happy. i was greeted when walking into yall store..

The mobile expert was very nice and helped me get my account number to switch to their services. I was given a great deal on a great phone!

I came in the store not thinking I was going to get a phone and I did Ella was very nice and took her time to transfer all my information please keep her she is amazing

We had a wonderful experience at Metro PCS and the customer service was impeccable we transferred all our lines over to them

They were very helpful in getting me upgraded in the same day. The people were kind and understanding of my situation and I would definitely come back here again.

This place you want to give a chance and at first the sales people seem helpful, but there all very shady and out for themselves. I mean its always cash only! Something is definitely up. Plus you can never trust there hours of operation.

Ivonne was excellent in helping me with my phone, even though I am from a different provider!

ELLA WAS AMAZING SHE HELPED ME AND WAS VERY NICE. SHE WAS VERY KNOWLEDGEABLE

Great customer service from Ella she was the best.

Jennifer was awesome she was extremely helpful and knowledgeable.

O far I have been happy with MetroPCS, as the service is not any worse than the big 4, but the value is greater. The store on Savannah Highway in West Ashley has great service, but I do not live nearby.Today I visited the Meeting street store, and upon walking in, the two women working did not look up from their cell phone, and eventually said welcome to MetroPCS, but did not look up. I told them that I saw a promotion and that I would like to sign up for it. They told me I can call MetroPCS directly. I asked that since I was in the store, could they do it for me, as other stores have in the past for me. One lady puts her head in her arm and laughs, and then leaves it there until I leave eventually. I again asked if they could just call, since they work there, even though it is possible to call. They said no. I said that I wouldnt come back, which would probably make them happy, as I they do not want to help customers, and left.When I first was becoming a MetroPCS customer I came to the store about an hour before they closed, and the worker had the phones put away already. I asked if I could see a couple that I was interested in and she said no, they were already locked up, but I could look online. I told her I already knew the information about the phone, but wanted to actually see them. Not possible.I am not sure if the owner/manager knows about this, or maybe he is ok with it. It does not seem like this location wants repeat customers or wants to sell anything, and in that case, would be better off closing, as the location could house a more worthwhile business.

Had a wonderful customer service Jennifer is awesome great customer service

I had great customer service experience there

The people are very friendly and cooperative

I came in to activate 2 phones the young man walked me through the process every step of the way as well as showed me how to use my phones and apps definitely A-1 service

People wouldn’t even help at all and they said they were closed at 12 noon in the day time !! Even tho they were sitting down on there phone

The people working at this store are incompetent. I had to go in 3 separate times for an issue w my phone and they told me something different every time, acting like there was no way they could tell what was wrong w my phone. i finally went to another store in myrtle beach and the girl there told me what was wrong and got my phone working in about 15 min max.

Very good service

The phone rings about 20x the goes to recording....The wireless customer youre calling is not available. Try your call later.4:10pm on a Wednesday.Are they out of business??I called today, 12:40pm Thursday 12/14 and spoke with, well, a moron.Summary, she said 8% tax on the $99 phone is $15.xx.I questioned her math, she reconfirmed her statement (8% tax on $99 is $15.xx)At which point I realized morons CAN be gainfully employed.

Not good service phones always manufacture default must buy phone every two months. 😞😞😞

Very professional at this location

Very rude person here

I got high

Helpful

I cannot believe how this “manager” treats people. She accused me of over charging my sister! When her bill clearly states how much she should pay every month. She did this over the phone to me. This is “manager” is a waste of employment. I am the one who pays HER bill, if I am going to be charged because she turns her phone in i deserve to know how exactly that will be handled And I hope they send her off cause one can only imagine the person she is to other people. Oh and curiosity to my sister’s picture her name is Breanna.