Wonderful customer service as well as a beautiful and extensive collection of china, crystal and silver to choose from! Natalie has an impeccable eye and we are so grateful to be featured as a small part of her store.XO- The Grit & Grace Team

I registered with Vieuxtemps and was told in July that they were closing their brick and mortar store and that all credit must be used by November 2020. I have been trying to contact this store for 3 months now and have not received any information regarding how I can receive the items that were purchased for me. Future brides - do not register with this store!

This is a lovely little shop on lower King Street. They have many exclusive brands that you may not find elsewhere. Their gift selection is amazing and you will be amazed when you go in the store that they have so much in such a small space. It is not crowded but it is exquisite. I bought several items there for Christmas gifts and continued shop there throughout the year. They also offer gift wrapping services which I appreciate very much.

I really wish I had read the store reviews before I registered at Vieuxtemps as I have been very disappointed in their level of customer service. I was (and remain) impressed with their selection, particularly compared to the department stores, and like other customers, I was keen to support a local business. We set-up our registry in November 2011 for our wedding in May 2012 and were told that because Vieuxtemps registry is entirely offline, we would be mailed cards when someone bought us a gift. However, we never received any cards and I regularly had to call and/or email the store to check the registry in order to send thank you cards. All of the sales persons I spoke with were incredibly unprofessional and staff turnover was surprisingly high such that each time I phoned, I had to explain what Id registered for, etc. I was often told to call back because there was a line or that theyd misplaced my file. I am not confident that they have tallied my gifts correctly and am very concerned given the other reviews as Im trying to purchase my china.

I placed my china order with Vieuxtemps in February 2012 and have yet to receive it (March 2013). I have ordered the same exact china through Williams-Sonoma (Pickard Signature Monogram) and it takes about 4-6 weeks.My wedding was in November 2011 and I received several gift certificates to Vieuxtemps where I had registered for our Pickard SIgnature Monogram china. I was living in Charleston at the time of our wedding, but have since moved out of town. When I placed the order in February 2012, I told them I would be back in Charleston that May for a friends wedding and they said it would definitely be in by that time and I could pick it up when I was in town. I called in May and they said it had not arrived yet and they would call me when it came in. I got busy with a new job, summer travels, and other things. I emailed and left messages at the store periodically, but never heard back. In September 2012 I contacted Pickard directly and they told me that Vieuxtemps had never placed my order with them. Pickard contacted Vieuxtemps and they finally contacted me back and said they would place my order the next week. I told them that I really wanted to have my china in time for the holidays and they said no problem, it would definitely arrive by then. The holidays came and went and I began trying to contact them again in January of this year. I contacted Pickard as well and they said Vieuxtemps still had not placed my order. I was trying to support a local business, but I would not recommend registering with Vieuxtemps or purchasing products that are not available to buy immediately in the store.

Great gift shop