Update: A new Representative has reach out and seems to be working on a solution. Will update further upon resolution.... Just kidding, things are worse than before. I have never been so disappointed in a local company.Subpar products and unreliable customer service. We have had nothing but problems since the high pressure sales person dropped off the face of the earth after signing us up. Have spent hundreds of dollars on external service providers trying to fix the multitude of issues. As a local business owner I take writing a review like this very seriously and am doing so as a last resort.

I love my Xerox Copier. It is so user friendly. But even more I love the help and assistance I get when needed. I can call Gynetta with my problem and she handles it in a very timely fashion and professional fashion.

Everyone at Carolina Office Systems has gone the extra mile to see that our copier needs were met at the best price. Customer service and the quality of their machinery is top-notch. We made the switch from the other guys, and never looked back.

Gynetta Johnson provides excellent customer services. She is knowledgeable, available and gives good advice. We are grateful for Gynetta and other support personnel at Carolina Office Systems.We at New Francis Brown highly recommend Carolina Office Systems.

Switched to Carolina Office Systems and had the best experience getting ready for our much needed upgrade with my rep Annette and have had wonderful support when I had questions.

Weve been with the company for years and have always received excellent service. Their staff is friendly and polite, and when I screw up with supply orders they do all they can to save me.

We are so grateful for the support Carolina Office Systems provides, and the excellent customer service from great people like Gynetta, John and Adam.

Very poor service and response times. They never have enough techs on staff, so it will take 1-3 days for them to fix your printer. Weve had a lot of issues with them ordering parts that are in stock and one day away shipping ground, but they will take 2-4 days to get here. They do not keep major parts that we need all the time in stock at their local location. When you call the parts manager he never answers and rarely returns any calls. All this has been going on for years. When we purchased our newest machine, we were told it could do things that it cant. Overall unorganized and unreliable service company.

Annette is a great representative and enjoyed talking with her.