Greetings Mr. Ryhle…I just wanted to say thank you again for selling me a great car (2019 Audi A7 S-Line) Sir…I had Audi recheck it out and all the services and recalls were up to date…This is my third Audi and as a car guy I’m very picky about my collection lol but You where extremely polite, patient and made everything easy for me through out the entire process. I just wanted to give you an excellent review for outstanding Job well done Sir.

My last service with Audi Northlake was the best I’ve had in the past few years. Michael Estrada was very attentive to our needs as our service professional, and supplied more information about our service (and service contracts) than previously received. I highly recommend him if you have service performed here.

Rhyle Scott facilitated our lease of a 2022 Q5. He was very accessible, had answers to my questions that were clear and thorough, and was completely focused on the task at hand. He then went over and above, when we called the next day with a virtual cockpit/display screen issue. We drove back to the dealership, he met us and carefully went through the process of changing settings, etc. He also shared his own experience with his personal car, which reassured us that this was not something unusual that we needed to monitor, just a characteristic of Audi vehicles in general. He spent considerable time to make certain we were satisfied. I would recommend him without reservation.

Nathan in the sales department helped me buy my FIRST car on my own today and the process was absolutely seamless! Car salesmen can get a bad rep, but the sales team at Audi Northlake is unmatched and unlike any other experience I’ve ever had at a dealership. Nathan walked me through every step of the way, presented me with the best options for my needs, and took any ounce of nerves out of the process. I could not recommend Nathan and his team enough if you are looking for a new vehicle.

Daphne was amazing!!! I so wanted a q5 and with the car shortage finding the perfect one was challenging, but she made it happen!! She kept me updated and we even did most of the deal through text because I was working! I spent less than 2 hours at the dealership. One of my best car buying experiences! If you find your self wanting an Audi, go to audi of Northlake and ask for Daphne!!! You won’t regret it!

Awesome stress free car buying experience. DaphnGreat stress free car buying experience. Daphne helped me to pick up my new Audi Q5 and made the entire process super smooth for me and also great after sales support.e helped me to pick up my new Audi Q5 and made the entire process super smooth for me and also great after sales support.

Worked with Mark here on purchasing a 22 e-tron. Great experience from start to finish. Zero pressure and he answered all of my many questions. The rest of the team that he works with are all super great as well and helped support me through the transaction. Thank you.

I brought my Vehicle there to get serviced and my advisor Mike was a very was more than great and very in shape! He was very helpful throughout the entire process. I loved the video i got from the Technician Dom. he thoroughly explained what i needed on my vehicle. I can tell behind the camera he truly cared for my vehicle while it was there. After i got it serviced i got an EXCELLENT wash, complimentary with the service. i was so impressed by the service i got that i spoke with the handsome service manager Matt. He was very engaged and thankful for the feedback 10/10 would recommend going there and dealing with these fine gentleman.

Had to take my car in for an oil concern last week and had the pleasure of dealing with Alyssa. She was very thorough and helped explained what needed to be done. The cost was a shocker but she was able to get it lowered for me which was a huge help. Thanks Alyssa!

I love this location, and Daphne is so helpful. She is so knowledgeable about the brand. I had many questions, and she was just so patient and answered everything like an expert. I highly recommend, my experience was excellent!

Absolute best customer service and team. They will go the extra mile to make sure you have the best experience.

Daphne was great! Very pleased to have been helped by her. She understood my needs and made my car shopping experiencie unforgettable. will definitely be back.

I had an amazing experience at Audi on Northlake! Thanks to Exon services i was able to professionally discuss my issues and was well informed to my knowledge. He knows what he’s talking about! I will definitely continue to get my car serviced here !

Mattasyn knocked it out of the park with communication and listening. What started as a search for a Q5, she reached out one the car did not sell immediately. Although it sold before I could get there she heard what I wanted and helped me find a Q3 that I fell in love with. Tory (Finance) was just as kind and helpful. Great experience - thanks!

I have had the luxury to work with Daphne Abreu! She is amazing! We’ve done business with Audi for years! We’ve purchased 4 vehicles. The service is great and the people are top class. Super excited and will most definitely be back to get more!!!

Mark Johnson was absolutely amazing. This was our first time working with him. From the second I called him to when we walked out of the dealership with a new car the service was first class. Buying or leasing a car can be intimidating but if you want to feel like you are in good hands call Mark.

Nathan, my salesman. He was very detailed. Which I liked. He was polite, very professional, kind, fun, and I didnt feel pressured. He was one of the best salesman Ive came encounter with in a long time. He definitely knew alot about cars. If you want a great experienced salesman. Ask for Nathan! Thank you Nathan and Audi for all that you did for me. I purchased a 2021 Q3 and I love it..

I had an amazing experience with Hendrick Lexus.. More specifically with James Rafidi! He fit me into his schedule and got me through the new car lease very quickly! The customer service has been top notch! Im very very pleased with my experience and will be recommending James and Hendrick Lexus to anyone who wants to listen!!!-Aaron Palmer

Caleb helped me make the switch to Audi after being a jeep owner for the past 9 years. From inquiring online to sitting down talking numbers, the entire process was so smooth. Caleb helped me navigate through my options even when he was off the clock and was not pushy at all. The sales manager Jeremy was very helpful as well. This was by far the best experience I’ve ever had at a dealership. I highly recommend Audi Northlake!

Bought a new Q7 from Nathan, an impressive young man, that knew the product, was a good listener, was professional, confident and carried himself well beyond his young age. Very impressed! He provided the best vehicle purchase experience Ive had in my almost 60 years.Also, props to Tory who handled all the paperwork/financing. Very personable and easy to get-to-know. Has a very caring attitude and is interested in making sure you feel great about your investment. Highly recommend the great team at Audi Northlake!

Audi Northlake is absolutely the best dealership anyone can ask for when buying an Audi! Alf George helped us with our selection and made the whole experience very easy going and rewarding. Alf truly has the best customer skills with people and his humor is an awesome thing to witness. Oh! I also love my new Audi! Thank you Alf and Audi Northlake! Your team rocks! 😊

Matt Williams at Audi Northlake was great! So knowledgeable about the cars and willing to go out of his way to help me find exactly what I wanted. Also totally open and honest throughout the whole process so I really felt like I was making an informed decision. Highly recommend working with Matt if youre looking at buying a car from Audi Northlake!!!

This place is awesome and the Service Department is phenomenal! I stopped in on a Saturday without an appointment due to a alert that popped up on my vehicle and Ray Carruthers greeted me and tended to my concerns ASAP and had me back on the road so fast I barely had a chance to sit down and enjoy the free snacks! lol. Great place, great team, couldnt ask for a better experience!

I highly recommend Hendrick Audi Northlake.18 months ago I purchased an Audi A7 and I’m still in love.My experience from inquiry to purchase was fun, professional and stress free.The touch points at the time of buy was seamless. By the time I got to finance, I worked with Tory who was stellar in educating me in my options and securing me with a package that keeps my car well maintained, insured and a joy to own!

This was my first service visit…the 20,000 one.-the dealer had bad info in the system….I had bought a maintenance service package when I bought the car but they said the profile said NO that I had bought an extended warranty….She said that she would check and did correct.-I was told that the routine 20,000 mile service would take 60-90 minutes if I wanted to wait. I did wait but after 2 hours had to ask why the car was on the lift and not being serviced. Then, I got the car in about 15 minutes.-they texted me during the visit to say that the car needed new tires! I only have 20,000 miles. Was the car sold needing an alignment or tire balancing?— were the tires rotated?-the car was not washed which I thought was a Hendricks routine?They Did offer Loaner that day.I hope that next visit will be better

Great experience! Extremely friendly and helpful staff. Would highly recommend doing business here for all your needs. Used or new! Mark Johnson was the best salesman I could’ve asked for! Helpful, understanding, patient!

We drove from Charleston, SC to purchase a 2016 SQ5. We had a very pleasant experience. Caleb was our Audi Brand Specialist. He was very professional. He sent us lots of pictures of the car. Once we saw the pictures and decided we would purchase the vehicle, he sent over the buyers order without an problems. We drove to Charlotte and took the SQ5 for a drive and it was everything that we had hoped for. There were no surprises and it ran like we expected it too. This was the second SQ5 that we purchased. Everyone that we came in contact with were friendly and the financing was flawless. I would recommend this dealership to anyone who is looking to purchase from out of town. Call and ask for Caleb Sherill. We love our new SQ5. Thanks Audi Northlake!!!

Great service. Was traveling through Charlotte and a bunch of warning lights came on our Audi 1 hour into our trip. The service center was able to get us in first thing in the next morning get the car fixed and we were back on the road by 1pm that day. Fortunately our vehicle was a CPO and the service was covered under that program. The experience was excellent

We had a wonderful experience at Audi Northlake! Alf George supported us through the entire process from looking at vehicles, test driving, the purchase process, and even follow ups to ensure everything was to our satisfaction. Id highly recommend Alf and his colleagues at Audi Northlake.

Robbie was great working on my car. I’m from out of town and he had knowledge of all aspects of my car! He double checked every little thing to make sure things were working as they should and if anything needed replacing. I didn’t have a wait and he was able to get me out the door in a very timely manner. Definitely will come back to see Robbie next time I need anything done to my car!

Top of the line service provided. If youre looking for an experience, you will find it here. Service was excellent and not one detail was missed. I was extremely impressed with the video from tech, going over the issues I reported, and how he resolved them.

Fantastic dealership — clean, spacious facility with superior staff and customer support. The team made the buying process easy, from the openly communicative sales staff into financing (ask for Nathan in sales and Adam in finance!) Audi Northlake provides an enjoyable car shopping experience.

Bobby Rogers is the best technician that Ive ever met. Hes very knowledgeable and professional. He kept me informed throughout the entire process. All around great experience!

Well, on the one hand, your workmanship and service were great. On the other hand, the problem was misdiagnosed and the first service was not needed.When I returned for the same problem a new diagnosis was made. Unfortunately my extended warranty company will only install and warranty aftermarket, not OEM, parts. You will not.I understand your position. I dont want to take my Q5 somewhere else and get non-OEM parts either.So now I am looking for service somewhere else.

I came into your dealership researching a new car for my company. Megan Shook at the front desk was very helpful in guiding me through the process. She was a charming young lady. She was very professional and helped me to connect with all the right people. We will definitely be returning for our next car purchase..

My wife and I bought 2 cars from Audi Northlake in the last 3 months and for both of them we were taken care of by Alf George. Alf was amazing during the whole process. He helped find the cars we both wanted and went above and beyond to find an S5 that had every single option i was looking for. On top of that Alf went to bat for me to match any pricing i found for the car i wanted. Both my wife and I really appreciate Alf and look forward to staying in the Audi Northlake fam moving forward.

Took my vehicle there for the 60,000 mile service. Everybody was very professional and courteous. The communication was clear and transparent and nobody was trying to sell me anything I didnt need on my car. Carlos Lira the technician that worked on my vehicle although young had the knowledge of a well seasoned tech and was very professional. Im very pleased with my experience with the team at Audi Northlake and will definitely recommend it to all my friends that own Audis.

Daphne was amazing! Very helpful and knowledgeable. 10/10 would recommend! Thanks!

Amazing experience! Hannah at the front desk was so kind and helpful! She was able to answer most of the questions I had and if she couldnt she connected me quickly with someone who could. I had called back a few times with more questions, and she remembered speaking with me previously! She has a great attitude and makes your first step to leasing or buying a car so exciting and stress-free. The rest of the staff is super helpful, knowledgeable and trustworthy! Cant recommend them enough- Ill be a repeat customer for sure!

The service department is stellar- I’ve had the pleasure of working with Ray for years and couldn’t be happier. He has always been sure to make sure my car is in tip top shape and his customer service skills are beyond measure. I recently dropped my car off with Brad in the service department and wow! Another incredible experience. I would highly recommend Audi Northlake - from sales manager Kristen to service Ray and Brad- FIVE STARS all the way ⭐️ ⭐️⭐️⭐️⭐️

Daphne was amazing! She was knowledgeable and attentive to my needs. Her attention to detail is astonishing and I would be happy to work her again. Thank her for the amazing experience, so smooth!

Wonderful experience and great service. I highly recommend Daphne. Thank you

I normally dont bother writing reviews but I just had to jump in here and say that Im very impressed and pleased with the level of service I received at Audi Northlake when I took my Audi for maintenance. Carlos Lira was very thorough when inspecting my car for other possible issues that needed to be addressed. Other service centers should learn from Audi Northlake on how to treat customers. You guys have a customer for life.

Daphne at Audi Northlake was a pleasure to work with! She was patient and professional and we got the perfect Q3 for our daughter. Looking forward to working with her again for my Q7!

I had the best most easy going and smooth process ever with Audi of Northlake. Tori and Alf took care of me and my husband very well. Alf was our go to guy and from the very beginning of looking for a vehicle to informing us of everything we needed to know before coming in and looking at the vehicle and filling out the paperwork, Alf was very professional, courteous, and all around genuine. He was very patient with us when we were up in the air about the vehicle we were interested in since they hadnt actually had it in the lot yet and hadnt been inspected yet as well as for the major fact that we were driving at least 4 hours to purchase this vehicle. Alfs knowledgeable and calm demeanor assured us that we were making the best decision for us. Tori was our go to guy for the paperwork. He also was very professional, courteous, and knowledgeable as well. It may seem like youre signing your life away when filling out paperwork for a new vehicle, but Tori walked us through every single page thoroughly and made us feel like every angle was covered. They made sure before we took our vehicle off of the lot that it was inspected thoroughly and that we were 110% satisfied. The entire process was so swift and easy going that we were there by Friday afternoon and back home early Saturday morning. The only reason why we didnt get home sooner was because we decided to take our new baby out and take our time getting a bite to eat. Alf and Tori took very good care of us and we definitely recommend them to everyone!!

Today, I took home a 2018 Audi A4 as a first time buyer and it was the best experience I could have hoped for and more! Every single staff member here was professional and kind. They truly wanted me to be happy with my purchase and were willing to work with me on price. Mattasyn was super flexible with my schedule, answered all of my questions, and I could tell she really wanted me to find my dream car here. The staff here make you feel at home and they truly take good care of the vehicles in their stock. I know that I am in good hands here and I would highly suggest anyone looking for their next car to come visit Audi Northlake

Great and friendly staff. Jaime Murray and Christian Bosco were professional and a pleasure to work with. They made the entire process easy and enjoyable from explaining my options and giving an introduction to my new car. They took great care to make sure I was happy and satisfied with my purchase. Finance wise I worked with Tory Jones and was extremely helpful with the process and explaining my options. I highly recommend the entire staff of Audi Northlake.

I highly recommend this dealership! Especially our salesperson Alf George. The way they deal with customers is truly an art form that is lost at most places. They exceeded our expectations in every way. Including the vehicle condition, pricing, efficiency and personal care of us like we were family. When you come here you not only get a new vehicle, you leave with a friend. I am pleased to say this is my first stop from now on. Thanks Alf and the Audi Northlake team. This is a dealership that Mr Hendrick should be proud to put his name on.Thanks Mike and Lisa Margeson

(Aug 2021) - I would like to acknowledge Matthew Woods of Audi Northlake, Charlotte, NC for his outstanding commitment to customer care and service. Matt and his team were phenomenal helping my family and I navigate a unique issue we had with our vehicle while on vacation in the Blue Ridge mountains. Matt and team quickly identified the root cause, assessed the impact, and worked feverishly to locate replacement parts amid supply disruptions. Matt maintained frequent communications, keeping us appraised of the progress while still attending to his many other duties. He arranged transportation of our vehicle back to Pennsylvania. Matt went above and beyond servicing us and is a role model for others to follow for how customers should be treated and cared for. Truly exceptional. It is my hope the leadership of Audi North America recognize Matt for the tremendous commitment and dedication he displays. Thank-you Matt and the Audi North Lake Team!

I had such a great experience at Audi Northlake. Thanks to Mattasyn, who was super helpful and answered all of my many questions I’ve had. She is young yet very qualified and professional. Would definitely buy another car here if I could afford it!! HIGHLY recommend!

Id highly recommend asking for Mark Johnson if youre dealing with Audi Northlake. Ive known him for many years and hes a professional, knows his cars, and will leave you with a lasting impression. Great guy!

Our car purchase was excellent from beginning to end. It could not have been any easier or gone any smoother! Nick Gilman is the most professional car sales professional we have ever worked with, and we are going back to Audi Northlake again for another car right away. Great job!

Great experience! Daphne & Tory were so helpful and responsive. They made the process a breeze and were able to get my car shipped to Arkansas within a week!

I have been an Audi/Porsche customer since 2007. I have gotten my last three vehicles from this dealership and have had the greatest pleasure of having Stephen Duty as my sales associate each time. Stephen has continuously exceeded my expectations; always checking in to make sure I have everything I need and going above and beyond to ensure I’m a happy customer. I can go get an Audi from any Audi dealer, but you cannot find top notch service like you’ll experience here. I plan on giving Audi Northlake my business for the foreseeable future.

LOVE THIS LOCATION, I DONT CARE HOW FAR I AM, ILL MAKE SURE I BRING MY AUDI TO THIS LOCATION ONLY! WHENEVER YOU GO THERE ASK FOR ZACH, HE WILL GET YOU RIGHT AND HE WILL MAKE SURE YOU DONT GET CHARGED FOR PETTY THINGS THAT A DEALERSHIP SHOULD JUST TAKE CARE OF.

Caleb is such a gem! He helped me find the perfect car. He was knowledgeable and made sure I felt confident in my decision. I felt like I was able to ask questions in a nonjudgmental space and Caleb did an excellent job assisting me through the process. If your looking for the same experience I had, please make an appointment with Caleb ASAP!

I cannot say enough good things about my experience at Northlake Audi. I had the best Salesman Alf George. If you go for a visit, I highly suggest you ask to work with him! He went above and beyond to make my experience very easy. They close the dealership at 7:00 PM but Alf, Adam ( finance ) and a few others from the team stayed til 9:00 until everything was just right!

Shirley was one of the best guest services associates that I have come across to date. Even though we spoke on the phone, I could hear the smile in her voice. She answered all of my questions and She made me feel like Ive known her for years! THANK YOU SHIRLEY ! Keep being the amazing person you are.

I recently bought my Audi from Daphne. She was knowledgeable and very easy to work with! She made the entire process a breeze.

What a positive experience we have had working with Christian Bosco at Audi Northlake. This is the third time our family has purchased a car from him (August 2021). He really listened to what we said and tweaked some features that we didnt know existed to accommodate our likes. He knows what we like and how we drive, so finding the right car for us is just so easy when dealing with him.

Megan was one of the best guest services associates that I have come across to date. Even though we spoke on the phone, I could hear the smile in her voice. She answered all of my questions efficiently. She made me feel like Ive known her for years! If you see this, THANK YOU MEGAN! Keep being the amazing person you are. Because of you, I will continue to recommend and utilize Hendrick locations wherever/whenever I can!!

Thanks to the patient and pleasant associates at Audi Northlake for a painless and efficient car buying process. Very knowledgeable team through the whole process. Special kudos to Alf and Stephen. Definitely recommend a visit

Service advisor, Michael S., is great- very personable, professional and service-oriented. Techs were fairly attentive and waiting room is comfortable.Fixed my issues in a reasonable amount of time and I I’ll be back if I have anymore Audi issues. Would recommend!

Great car buying experience! Mattasyn was super helpful every step of the way!

Matt Woods, the service manager, is always a delight to be around. He really goes above and beyond to make sure his customers are happy. I will continue going to Audi Northlake for all my service needs.

Daphne you are amazing I will definitely recommend her for your car needs

Daphne was great to work with! I highly recommend her.

What an amazing experience I had here at Audi of Northlake. My sales representative Rhyle was so professional and understanding I felt I was buying a car from a friend. Form beginning to end he covered every detail. Thank you for an awesome experience!

Mark was incredible to work with. A true professional that genuinely listened to everything we said, didn’t pressure us into any decision, and was extremely timely with responses to our questions. Best car buying experience we’ve ever had!

I called Mark and told him what I wanted. When I arrived, he had it ready to go and we were able to get everything done and out the door faster than any other car purchase Ive made before. Mark was very professional yet fun to work with. I highly suggest coming here and if you can, working with Mark

Ive always had a great experience when I bring my car in for service. Mike always goes above and beyond to make sure all my concerns are addressed. Always a pleasure to deal with.

I cant recommend Audi Northlake enough. I worked with Mattasyn and she helped me tremendously. There was no pressure or feeling rushed involved with any interaction and she listened to the must haves for what I was looking for in a car. Very clear communication!

Got my Audi A4 serviced. Milton was my technician and Mike was my advisor. I got to see a video of my car while being serviced and got it back really quick!GREAT service.

Wonderful experience working with Stephen Duty and the Team at Audi Northlake. Stephen was very knowledgeable about my car and was very patient while I made my decision to purchase. He pulled out the red carpet for me to make this car shopping experience one of the best. I will definitely be back.

I came in to test drive the new Audi Q8 SUV absolutely love the vehicle, More importantly I absolutely love the service I received from the executive assistant Megan Shook she did an absolute phenomenal job. While I did not purchased a vehicle that day I did buy another vehicle from Hendrick automotive group and my service throughout the entire process was phenomenal. So again I would like to acknowledge and give credit where credit is due Megan sure did a wonderful job.

Alf George made the car buying process fun! It was time for me to trade in my old Audi and I had convinced myself that I would not buy another Audi thinking I wanted to try something new. Alf reminded me why I love Audis so much and got me into 2022 Q3 that I absolutely love. The process was seamless and without any hassle. I appreciated leaving with a USB (instead of a million papers) of all of the documents I had signed. Alf took great time to go through the features of the car with me and called a few days later to make sure I was still good with everything. This is my third Audi, so I guess I truly am an Audi loyalist.

I have taken my car into the Audi Northlake service department several times now, and I absolutely love the service experience I get with the staff. Most recently, Micah worked on my car and sent over a great video detailing everything that was done on my car and everything that needed work. Great experience!

Overall had a wonderful experience at Northlake Audi. The salesperson I worked with made sure I got exactly what I wanted and in the price point I was looking for. Throughout the whole buying process, everyone was so easy to work with! Honestly the best car buying experience I’ve had.

Went and purchased a New vehicle. I just want to say how amazing Mattasyn is! She went above and beyond on making sure the process was quick, organize and painless! She’s very knowledgeable on the product and the car buying experience all around. I recommend everyone goes in and asks for her!

Everything was wonderful!! I had visited another Audi dealership a few days before and I can tell you that the two experiences were night and day. Mattasyn was so thoughtful and attentive and kept me updated on the process. I felt like they were working to get me their best offer and I appreciate that. There was absolutely no pressure and I felt completely welcome at this dealership. I’m so glad I didn’t give up on Audi after my initial experience with the other dealership.

Cant recommend Audi Northlake enough! Brought in my Q7 because of a check engine light and some rattling in the rear tires. Bobby was extremely helpful and seemed to know exactly what the problem was. Got the car back later that day and it runs better than ever. 10/10

The sales and financing staff were excellent. They made the car shopping and purchasing process easier than I had ever experienced. They helped me find a car that was a great fit, and the pricing was certainly reasonable. I would highly recommend a visit to Audi Northlake, and in particular Rhyle on their sales team.

I would definitely recommend Rhyle in the Sales team. If you are looking to someone dedicated and customer oriented, he is the one. Such a big difference with other dealerships we have visited in Charlotte area.

Excellent service on my Q5. We had a couple of subtle issues (minor engine shudder a low speeds, brake pedal squeaking) which turned out to be tricky to diagnose and fix. Andrew and Bradley found the root causes, fixed them, and now the car feels terrific again. Quick turnaround too.

Daphne made my experience a breeze! She’s amazing

This way my first visit to Audi Northlake. As soon as I arrived I was greeted by Zack Wood my service adviser. He explained what the recall was for and how long it was going to take. He then pointed out the waiting area which is large and roomie. Work was completed and my car was washed in less time then originally discussed. It was an overall excellent experience.

Daphne in the sales department helped us buy our car and the process was absolutely seamless! Daphne walked me through every step of the way, presented me with the best options for my needs. Thank you Audi Northlake it was a nice experience!!

I dropped my car off at Audi Northlake on Wednesday (9:00am) for a door speaker replacement and a new rear license plate bracket. I received a text message Wednesday afternoon to inform me we havent been able to get your car in. I will be sure to reach out as soon as I have an update for you. No call or text message ALL DAY Thursday. I leave a voicemail Friday morning at 8:45am. No reply by noon so I ring again, only this time directly to Audi Northlake service department number. After explaining my desire for an update on my car. I receive a text message at 1:16pm to inform me ... we just got your vehicle in ... along with a cost estimate. I ask for an estimated completion time, as I have to plan for transportation to Audi Northlake (no loaner cars available, so I had to choose the drop off appointment option). I am informed it will be done by 3:00pm. Wait ... WHAT? You had my car all day yesterday, didnt contact me because you didnt even LOOK at my car. Insult to injury (after being inconvenienced without a car for an entire day without any communication): Less than three hours to diagnose and complete service. This was an epic customer service fail ... especially from a premium auto dealership! It might just be worth the 45min drive to Winston-Salem the next time I have to spend $1400 of my hard earned dollars. NOT IMPRESSED!!!

I met with Mark at Audi Northlake and had a very nice experienced. He was able to get in an Infiniti with great pricing. I do appreciate the professionalism and respect I received. Thanks Mark and will surely recommend my friends to buy a car from Audi Northlake.

Had a wonderful experience ordering a new Q7 with Stefanos. He made the process so easy and quick. He helped break down what packages have what options as he was very well versed with the brand.

Mark Johnson has been a wonderful and professional person to do business with. He answered all our questions and work everything to our good! Would recommend Audi Northlake for all your car needs!!!

Ive had a great experience at Audi of Northlake with there service department. Specifically Exon Cisneros. He is an amazing technician with a lot of knowledge, and has always been able to explain to me what is going on with my vehicle in terms that I can understand. I have finally found someone I trust working on my car and thats a great feeling.

Daphne was great and extremely helpful! Never disappoints!

Mark Johnson was so awesome, was very personable had vehicle waiting. Even assisted in our other vehicle searches and gave us feedback. Was very prompt and not pushy. Being in the car industry that mean so much

This was my first time purchasing a car and I couldn’t of asked for a better experience. I came all the way from Baltimore and it was 100% worth it. Daphne was absolutely amazing in assisting me with purchasing my car. She was very honest and very communicative. I’d recommend her to anyone trying to purchase an Audi or any car.

Mark Johnson was amazing! great customer service and provided awesome answers to all my questions. 10/10 recommended! Happy customer here!!!

I had my Q5 serviced a couple weeks, which happened to be my first experience with Northlake Audi as I recently moved to the area. The first class service was second to none. Jason L. was the service manager who took care of my vehicle. His professionalism, response time and up to date status reports certainly did not disappoint nor was it anything I experienced at my other dealership. I appreciate Jason and his team for a great experience and look forward to the ongoing relationship.

Everyone was super friendly and professional, but Zach in particular was AMAZING!!! He kept his word on everything. He followed up. I was never in limbo about anything. He kept a smile on my face! They treated me like family instead of a customer, which was very much appreciated! They deserve way more than 5 stars!

I have been to many Audi dealerships over the years and none have compared to the service I receive at Audi Northlake with Mike Estrada. He kept me up to date and Never left me in the dark. I will be back!

I took my 2012 Q5 for service at the recommended mileage and that my brakes are making noise. I asked to have them inspected because they were making noise.They misdiagnosed my brakes. They gave me a story that my rotor had a glaze on it making noise and that they drove it and did hard stops to help scrub off some of the glaze. WTH!??They did not update my vehicle records so there was no update that I had it serviced. Two weeks later I took it to Bravo 4Werks. They fixed my brakes . And as the pictures indicate, my brakes were indeed in need of replacing. They even sent me a video confirming my brakes and rotors are good. Good measurements . I don’t know if they wanted me to keep driving to destroy my car and come back for a bigger job but I wasn’t dare going to go back. I hardly drive my vehicle as I am remote. Total disappointment