Wonderful buying and trading experience with Williams Subaru Team. Aimee Clark really worked to get our cars to us quickly and informed us well on everything we needed to know. Such a nice experience overall. Subaru is always the best, but Williams Subaru is really special and cares for the people, not just the sale! Thank you, Aimee!

I recently purchased a 2017 Mazda CX-3 from Williams and they are the best! Everyone was so welcoming and kind. Aimee, especially. She was very helpful, easy to work with, and wasn’t at all pushing us to make a quick purchase. She even went so far as to take pictures of me with my new car while it was drizzling! Thanks to everyone at Williams. HIGHLY recommend.

My husband and I recently purchased a Crosstrec from Williams Subaru. Aimee Clark was our sales representative. She was incredible to work with. Very knowledgeable about the vehicle purchased. Super personality that makes buying a car a pleasure instead of a task. We were in and out within 2 hrs. Go AIMEE! The best experience in purchasing a car in many years.

We stopped by Williams Subaru to take a look at the Forester. The experience was excellent from start to finish. We went home with a new car and couldn’t have been happier with the entire process. Aimee Clark was amazing as a sales person and made the process so smooth. She’s so attentive and patient with explaining all of the details of the car. I highly recommend her and Williams Subaru.

We had an amazing experience with Williams Subaru, very friendly and more than helpful. Aimee was especially caring and eager to help us in any way she could. Truly the best place to buy a car!

We purchased our new Subaru Ascent from Aimee Clark at Williams Subaru. It was a smooth, without pressure experience, and Aimee was Great to deal with! Arielle Garcia delivered the car quickly and efficiently. It was a great buying opportunity. Thanks Aimee!!!

I had an amazing experience trading in my car and buying a new car at Williams Subaru. Aimee Clark was extremely knowledgeable and helpful. This was my first time buying a new car, and everyone there made it very easy to understand.

Ive been looking into purchasing a new Subaru for a while. It took some time to find the car I wanted, but I finally found one in transit to Williams Subaru.We worked with Aimee Clark, and she made the process quick and easy. They gave me a great trade in deal on my used car, and helped tremendously with timing issues on the transfer of the title, as it was in my sisters name. My new car came in a week ahead of schedule, and they had everything printed out, ready to sign when we arrived. I would definitely recommend the dealership and Aimee.

Aimee was great! Made getting a new Subaru pleasant and easy. I would recommend her for your Subaru needs.

I went to Williams Subaru on a recommendation from Charlottes best 10k road race, Around The Crown.I had a very pleasant experience working with sales professional, Aimee Clark. She was very easy going, helpful and knowledgeable about all the vehicles I was interested in. I ended up driving off the lot that day with my new 2022 Outback! Thank you again Aimee and the Williams Subaru team. You have gained a loyal customer.

I loved working with the team at Williams to buy my new car! Del was an absolute pleasure and was just as determined as I was to get me in the car that was best for me. Wouldnt go anywhere else!

I have had the misfortune of needing a handful of back-to-back repairs on my 16 Sti the past few months. However, Chris R. in the service department made it as painless as possible. He communicated well throughout the process, is knowledgeable, and sympathetic to the plight of chunking out cash for repairs. Ill continue to bring my ride to Williams Subaru for service and (hopefully not) repairs in the future.

Aimee Clark made my buying experience for my Subaru Crosstrek smooth, comfortable, and simple. She is wonderful to work with. A great personality and no pushy sales pitches. Aimee was very knowledgeable, taking me out to my vehicle and explaining all of the features of my new vehicle and the manuals included. She kept me informed during the entire process while they readied my Crosstrek. This was the smoothest and fastest new vehicle purchase that I have ever made. The financing process was also very smooth. I would highly recommend Aimee Clark to anyone who is interested in purchasing a Subaru. And my Crosstrek has been awesome to drive! A great buying experience from Williams Subaru! 5 + Stars

Buying a car from Aimee Clark at Williams Subaru was the best car buying experience I have ever had. Aimee was sincerely wonderful, friendly and knowledgeable. Aimee made the whole process easy & stress free and I drove away with a new car that I wanted. I couldn’t be happier! I strongly recommend asking for Aimee Clark at Williams Subaru! Sincerely Chris F.

Such a fantastic experience with Williams Subaru. I worked with Shawn and Aimee and both were absolutely fantastic. My wife and I were originally looking at the Outback and ended up with an Ascent. Shawn was very patient with me as I continued to change my mind. I appreciated the transparency and the willingness to help. I never felt like I was working with someone who just wanted to make a sale. No bait and switch at all, as my wife and I experienced at another local dealer, which we walked out on. Shawn made good on the pricing and our payment and Aimee was excellent getting us through the rest of the process. Even the Finance manager was great to work with. We felt like we were buying a car from friends.

We just purchased a 2022 Subaru Outback from Aimee Clark of Williams Subaru. We have always dreaded going into a car dealership as it seems it’s never a pleasant experience. That being said this experience was totally different. Aimed was a wonderful person to work with. No high pressure at all. We were deciding on a couple of vehicles. My husband liked the price of one but I liked the color of the other model but it was a little out of our price range. Aimee worked with us and we ended up with the one I wanted. If you are in the market for a new car please give Aimee a call. She will work her hardest to put you in the right vehicle

Aimee Clark at Williams Subaru was delightful to work with during the car buying experience. She was extremely helpful and well informed while never being pushy. She listened to my specific needs and concerns and helped me to find a vehicle that I am pleased for my family to drive.

Aimee Clark was fantastic to deal with. Ive purchased over a dozen new cars previously from a variety of dealerships and manufacturers, this was the smoothest and most friendly purchase Ive made. Well done Aimee!

You know car buying is not one of those things that most people look forward to. It can be considered a necessary evil, which is pretty much what my wife and I were expecting but were delightfully surprised to find the opposite to be true. After visiting a few dealerships and not being so impressed, we decided to travel to Charlotte to look at the subaru we wanted. Del Lucas met us there and was by far the most pleasant sales associate to work with. He made our car buying experience seamless and never once made us feel rushed or like we had to buy that day. He answered all of our questions thoroughly and skipped no detail. When it came to pricing, he worked amicably with us to ensure we got exactly what we were looking for. Furthermore our vehicle had an issue about 4 months down the road and Subaru wasted no time in ensuring our satisfaction. They replaced our car with no questions asked. Del again helped us get into our new car and made the experience as pleasant as the last. Thank you Williams Subaru. You have a lifelong customer with us.

I recently bought a Crosstrek from Williams Subaru. I contacted William to be on the lookout for one and he found exactly what I wanted, color and all! He also responded to all my messages and was super courteous. I came in and worked with Lasonio to complete the paperwork, which went smoothly! Both William and Lasonio were never pressuring at all, and were extremely nice. They made you feel like you were long friends! I would recommend Williams Subaru to anyone and everyone! They made the whole experience perfect! I love love my car!!!!

Great dealership! I got a favorable deal on my new Crosstrek and a fantastic price for my trade in!

This was my first solo car purchasing experience so I was very nervous and had lots of questions with buying my first car! Aimee Clark was so wonderful to work with! Always a pleasure to connect with an Appalachian State University Alum. I had initially come to see a vehicle they had posted recently online and she was so patient with me to test drive a few until I felt comfortable with my choice! She was so helpful in helping me find the perfect car with all my criteria and I ended up getting something 100% better than I imagined - a CPO 2018 Outback with Eyesight. Big praise also to their financing staff for really working with my budget and getting me an APR that beat anything I looked at prior to coming to the dealership and for giving a great value to my Toyota Prius trade in. Huge bonus to finance through Chase bank! The entire staff truly were so friendly and informative and helped me sign all the paperwork past closing so could drive off the lot with my perfect Outback. So excited to be part of the Subaru family!

On 7-17-21, I bought a new car from Williams Subaru. My husband and I are expecting our first child and since the car I was driving is 20 years old, I was excited to buy a safe new car for our little one. I worked with LT and he was an absolute pleasure as a salesman. Everything went fine until my husband and I sat down with the finance manager to sign the contract. He circled a price ($29K) and said, This is the price you are financing, which was correct. He then offered options for an additional 5-year warranty I could purchase. He stated, Selecting one of these will not change the amount you are financing. This would be an additional cost added to the monthly bill. To clarify, I asked, If I select the $130 option and then pay the car off in 6 months, I pay $130 for 6 months and then stop paying for the extra warranty but keep it the full 5 years? He agreed. We asked him the same question 3 more times to be absolutely sure and he agreed each time. My parents happened to be with us and they heard this exchange from just outside the managers office. Again, he stated that I was financing $29K and circled that number, but all of the final papers the manager gave me were sealed in an envelope. I had no reason to doubt anything since we had asked our questions multiple times and been reassured each time - we had covered our bases, or so I thought. When I received my first bill, an additional $6K had been added to the amount financed so that I now owe $35K plus interest. Not only have I been charged a lump sum of over $6K for this monthly fee but I am being charged interest on it as well. This is fraudulent as it was not what was repeatedly explained to me and to what I agreed. The man lied directly to my face, multiple times. I called Subarus customer service line to inquire and the service rep told me she was going to pull my contract and then disconnected the call. I have left messages for the dealerships finance department but no one has ever called me back. This is additional mental and financial stress that I absolutely do not need since I am a high-risk pregnancy currently being treated for preeclampsia. I am beyond disappointed in this dealership and have reached out to the Better Business Bureau for help in getting a resolution since I have been unable to get help by myself. If you plan on buying a car from this dealership, bring an attorney with you because apparently you cannot rely on being told the truth by their finance department, and once theyve got your money, theyre impossible to get in touch with.

Ordered our 2022 Outback Wilderness from Williams. With the assistance of Del Lucas, who has assisted us with both of our Subaru purchases, things went especially smooth. Thanks for the great customer service Williams!

We had a great experience with Aimee Clark. Aimee is very knowledgeable and took plenty of time to discuss the important details. With her help, we were able to make a great choice.

Loved having Aimee Clark help me with my new car purchase. She was a BIG help and I can’t thank her enough!

I love William Subaru. Since relocating to Charlotte a few years ago, they have been the only dealer who serviced my previous car. They are honest, thorough and accommodating. Because of their service, I recently purchased another vehicle from them. Lasonio Thompson (aka LT) and team were amazing.

Aimee is your person to go to at Williams Subaru. She made sure all details were obtained beforehand so you could just arrive, sign, and drive off with your new car. Super kind, sweet, and highly efficient! Thank you.

Amy was an outstanding sales woman- I would go back to her in a hot second. Great work!

Two weeks in and I am loving my Outback! I came into the shop knowing exactly which car off the lot that I wanted and Aimee Clark made sure that at the end of the day that was the car I drove off with. Both Aimee and Arielle (from financing) were very knowledgeable, patient, and accommodating which made for an overall wonderful experience.

I went to Williams Subaru just on a whim after totaling my first Forester the week prior. I knew without a doubt that I wanted another Forester and I wouldnt settle for anything but. Id been to four other car lots with no luck. All being priced way too high or too many miles. I was heartbroken until I happened in Charlotte at Williams. As soon as we pulled onto the lot, I told the saleswoman standing outside, Aimee Clark, what I wanted, my price range and what happened the week prior. Aimee got to work right away and found a Forester they had just gotten on the lot. We went out and looked at it and I was automatically in LOVE! I test drove the car and was set that I was going home in that one today. Aimee was so incredibly helpful and fully understood my concern and reasons why I wouldnt sway from another Subaru after my accident. She worked promptly to get the paperwork ready and within a few hours, I was driving off the lot with my dream car. The whole process was seamless and I wasnt rushed nor forced into a vehicle I didnt really want. I would highly recommend any and every one thats looking to buy a Subaru, new or used, to go see them here.

Aimee Clark, and everyone at Williams, were so helpful. I reserved my car (because I really wanted a specific color) and then flew to Charlotte to pick it up. She had everything set up and ready for me when I got there, including a ride from the airport.

Subaru Crosstrek 2021Drives well. Comfortable. Spacious. Originally liked the idea of engine turning off when stopped, but it doesnt seem to decrease gas burning that much. Maybe it helps the environment when multiplied by all the vehicles that do this. Side windows steam easily making visibility an issue occasionally. These are minor concerns. I really love the vehicle.

Drove from Raleigh to purchase our Ascent and would 100% purchase from them again! They made the process very easy. Del was great!!

We had a great experience with Aimee Clark at Williams Subaru! The car we really wanted was not on the lot so she ordered one from the manufacturer for us. She was so easy to work with, positive and treated us like we were her only customers. And we couldn’t be happier with our brand new 6speed Crosstrek! Thanks Aimee for the hard work you put into making this a positive experience!

Aimee Clark was the best salesperson. She was so attentive, and light hearted yet serious about my purchase. She answered all questions with complete transparency and seemed as excited as I was to purchase my 2021 Subaru Forrester. Thank you Aimee! I probably wouldn’t have purchased through the dealership if it hadn’t been for you!

Wonderful!!Aimee Clark is the best. She made car buying a stress free experience and went out of her way to help us find the perfect Subaru. We love it!I highly recommend Aimee Clark and Williams Subaru.

Aimee and Carmen were super helpful in assisting me with the SUV I wanted. I am enjoying my vehicle and appreciate their help. My only wish - they had a Rock Hill location. I hate driving in Charlotte!

Williams Subaru is an excellent place to buy your new Subaru. I traded in my 2019 Outback Subaru for a 2021 Outback and I love it. It has more features than my 2019. They are very friendly people to deal with and they have an excellent service department.

I recently purchased a new-to-me Subaru and had the pleasure of working with Aimee Clark. It was the pain free car buying experience that we all hope for-- she made sure that I was able to get the car that I wanted with affordable monthly payments, and there was no pressure to buy at any point. If I could rate higher than 5 stars I would!

I found myself at Williams Subaru after looking around for a Forester. LaDarius Logan was knowledgeable, helpful, and able to get me exactly what I was looking for. Ordering my Forester, LaDarius kept me in the loop every step of the way, worked with me to get the best deal, and even sent me pictures of my Forester when it arrived on the lot! Highly recommend Williams Subaru!

Stay away! We bought our Subaru here a couple years ago and the sales lady was nice. But anytime we try to SPEND MONEY to get the car serviced here we are ghosted. The chat support is awful and they act like you are inconveniencing them, you can leave messages and no one calls you back, they dont answer the phone or texts. We were just trying to buy a tire this last time which we could do anywhere. They make it impossible! Terrible business.

I just bought the car a few days ago and the experience was great. Everything was quick and no pressure selling tactics from anyone. Mr. Lasonio Thomspon was friendly and helpful to me from the beginning to the end. No complain there. Id recommend to anyone looking for a new/used and reliable car.

March 2021: I love my new 2021 Subaru Forester Touring! Del Lucas and Arielle Garcia did a great job helping me thru the sales process, answering all my questions, and explaining all the wonderful features of the car. Thank you for a very positive and professional car buying experience.UPDATE (October 2021): I just took my 2021 Subaru Forester Touring in to Williams Subaru service department to get its first 5,000 maintenance. I have to drive about 40 miles to get to the dealership since I live north of Charlotte ... and as I was driving I was thinking about maybe next time going to another dealership or someone closer. I am telling you it is worth the longer drive to go to their service department. I have owned a lot of cars in the 50 years I have been driving and this is the BEST service department I have ever dealt with ... fast, courteous, professional ... from the easy scheduling of the service appointment online, being immediately greeted when I arrived, their entire process for checking in and out of the service department, comfortable waiting area, etc. I am so happy to have a great dealership to trust to take care of my car.PS: I still love my Subaru Forester and glad I bought it at Williams Subaru!

One of my tires pressures was half of what it was supposed to be so I called to make an appointment to get my tire checked out. Special shout out to Lena who went above and beyond to make sure I was able to make an appointment quickly. Also a thank you to Adam who explained my options to me and made sure I was back on the road safely. I see myself coming to this location for many years to come as long as the service continues to be as remarkable as it has been to me these last two years.

Great experience from beginning to end! No pressure at all and the staff communicated with us over text message / email, and were always quick to respond. Very knowledgeable and helpful. Couldnt be happier with our Crosstrek!

I recently purchased a 2015 Ford Mustang GT from Williams Subaru and It was great. Aimee Clark was my salesperson and made the process enjoyable and quick. I would recommend them to anyone!

The team here was awesome. They were quick and fair. Our salesman Del was great. He didnt mess around and nice and friendly. He was honest.Will probably go back when we need our next new car.

Great overall experience. Aimee Clark was great to deal with. She stood by the price she quoted, which was very competitive. No bait and switch. All paperwork was ready when I arrived. No hassles. No spending all day at the dealership. I highly recommend buying a car from Aimee at Williams!

Our first Subaru after many cars, for my 25 year old son. He is thrilled with it. 2022 Outback Onyx XT. I am very impressed with the vehicle and the customer service shown by Aimee Clark and the crew. They got me out of the dealership fast too, which is always appreciated and rarely the case. Happy with the experience.

Hands down the easiest and quickest car buying experience ever! This is my first Subaru and I was very pleased with the staff at Williams. LT was a pleasure to work with. He took the time to compare all potential vehicles with me and answered all of my questions thoroughly, he was very respectful and professional. Highly recommend this location for all of your Subaru needs. 5 stars all around!

We had a great experience at Williams. Del was great very nice and very helpful. The whole buying process was quick and smooth. No high pressure. We definitely recommend them. WE LOVE OUR NEW SUBARU! Thank you!

We recently worked with Aimee to purchase a 2017 Outback. She genuinely listened to what we were looking for, showed us everything that was available in our price range and ultimately got us into a great family car that we will enjoy for years to come. I didn’t know car buying could be such an easy process, especially with two kids in tow, but Aimee made the process simple and enjoyable!

This Forester is the fourth Subaru I’ve bought from this dealership and, as always, it was a great experience. Thanks to Shawn Sigler, Arielle Garcia, and especially Carmen Chianese. And also thanks to owner Ward Williams for having such a great team.

Just bought a 2018 crosstrek from here, and couldn’t be happier! I just got out of coast guard boot camp, and needed a car desperately so I could get to my new unit in VA only a few days later. The saleswoman, Aimee Clark, was extremely helpful in providing me with what I needed, and genuinely wanted to help me not just push me into buying! The environment here was very low pressure so I could make a decision based on what I needed (unlike some other dealerships I’ve visited before), which was very appreciated given my circumstances! I would definitely purchase another vehicle here, and will be recommending it to all my friends!

I had a phenomenal experience with Williams Subaru!! When I arrived to look at the car, Aimee had it already pulled around for viewing. The car was in great shape and looked exactly like the photos online. Aimee was so informative and thorough in explaining the car and its features. She answered any questions I had and made sure that I had a complete understanding of everything. There was absolutely no pressure of buying when looking at the car and when it came time for the buying process to begin, it was completely hassle-free. I cant express how grateful I am for Ms. Aimee Clark!! She is the best saleswoman I have ever come in contact with and would recommend her to anyone!! Huge thanks to Aimee and Williams Subaru for the lovely experience and amazing customer service. Looking forward to the many years I will enjoy my Subaru!!

Just bought an Ascent. In the past we purchased cars at 2 different local dealerships, and those experiences dont even come close to the one we had with Aimee at Williams Subaru. She was knowledgeable about the car and all the features, and really took her time to explain everything. Anytime we had a question, we would just text or call and she would always be responsive. She was always mindful, organized and stayed with a positive attitude. Our finance manager was Fauzi. Same experience! He was geniunely friendly even though it was late in the evening. He took his time answering questions and explaining things about any safety features. He also gave us tips to use with our insurance company! Thanks for the great experience guys, you went above and beyond for us!

So the person that hooked me up and helped and all cost was the Great and Awsome Aimee Clark .Yo let me tell you all what. This place is EPIC!!!!. BOOM RIGHT TO YOU. Right to your needs. Takes time to try to get what u want with minimum hassle to you so no stress needed or worries. Fast in and out. No time wasted. If all staff is like her then this place is a class all on its own. Thank you very much to help me and my family get what our heart and desires was set on.

Have been a Ford man for almost 50 years. Began to research possibly driving a different brand and found Subaru.Our experience with Williams Subaru was the best of any dealer we have dealt with over the years.First it was with Mike Martinez over the Internet, then the phone. Friendly and made sure we had all the information needed.Then it was William answering more questions and helping getting an appointment that worked for us and not them.When we arrived for our appointment, we were met outside by Aimee Clark, and she took great care of us in the purchasing process. She explained the features of the car we wanted, made sure we were comfortable, was intuned to our needs, and laughed at our dry humor. She didnt want us to leave until we were well taken care of.A few days later, we met with Arielle Garcia via DUO to answer questions and help us setup any features wear have had.an issue doing ourselves.From first contact, until today, the great folks at Williams made us feel like family, gave us a great deal on our new Outback and have a new long time customer.We love our new Subaru and highly recommend Williams.

My salesperson, Aimee, went above and beyond to help me with any questions, and made the buying experience very pleasant. I’m very happy with my new car, and highly recommend.

My experience was seamless, I traded 6 cars in the last 7 years with another car maker and each time I spent at least half a day to achieve what I wanted to and last time I decided to give it a try to williams Subaru and I am astonished by their efficiency, professionalism and helpfulness. Carmen is the man who helped me and I really appreciate him for making my experience extraordinary. The car was supposed to be the day after, but he called me on the same day to let Mr know the car is here and he provided me with the best option and unlike my past experiences I didnt even have to ask for other options because the car Carmen showed me was exactly what is was looking for. Thank you for everything, Carmen!

Bought a 2022 Outback couple of days ago. I have purchased many cars in my life and have never had the wonderful experience as I did at Williams Subaru! Kaetlyn Sweatt was so helpful, informative, friendly and professional. Wonderful experience from start to finish. Thank you!

When I saw a Subaru Forrester Sport on their website, I immediately knew I was very interested in it. Looking at reviews for salespersons, Aimee Clark was the name that a lot of people thought very highly of working with. So, I made an appointment with Aimee. From the first impression of talking with Aimee and through the entire process, I can tell you that she is definitely the salesperson you should request!! She is easy to work with, very personable, knowledgeable, and willing to work with you and help you buy your next Subaru!! So, if Williams Subaru is where you want to buy a car, then Aimee Clark is who you need to see!!

This was the easiest car shopping experience Ive ever had. We knew what car we wanted, started the whole process online (which was so easy), then Aimee took care of everything from there. We live about 3 hours away and wanted to be as contactless as possible and with 3 kids, we did not want to sit in a dealership all day doing paperwork so she mailed us everything we needed to finalize and they even prepaid overnight shipping for us to return everything (even though we were so excited about our car, we drove down the same night we signed the papers and hand delivered them). All in all, when the tie came to get our new Ascent (which we absolutely LOVE), we were in and out of the parking lot in no time (even the kids didnt go crazy in the car while we finalized everything).Now what I really love is that even though we already bought the car, Aimee was still available and willing to answer any questions and concerns I have had even a week after (I am so sorry I keep bothering you, Aimee!).I just love how friendly and attentive this place was and still cannot believe how easy it was to buy a car from them!Clearly weve been using our Ascent a bit (did I mention we have 3 kids??)

Helpful, friendly staff went out of their way to make my car buying experience easier.

Good experience with Sales Rep Aimee Clark. She has great product knowledge. Management should make a point to greet, congratulate and thank new purchase Customers upon transaction completion.

Aimee was awesome - the new car is excellent and loaded with features. I had a super easy and pleasant experience, low stress, and very fun! Great sales person and process for buying a new car!

Wonderful experience! Aimee was very accommodating! I highly recommend!

Aimee Clark is a great sales person. Very personable, no pressure, but offered all the information as we needed to make our decision to make a purchase.

My husband and I were in the market for a new car, and as longtime Honda drivers, we wanted to check out a Subaru to see if a change was needed. Aimee Clark was so helpful in our process of deciding whether a Subaru was going to fill our needs as a multiple dog household. She clearly explained all the features of the Forester and the Outback and prepped us for a comfortable test drive of both models. In the end, we did decide on a Honda Pilot, simply because it was familiar, and what we were used to, not because we were displeased with the Outback in any way. Aimee was as excited for us in our Pilot purchase as I feel she would have been if we had gone with a Subaru. She never made us feel pressured to make a purchase that we weren’t sure we were ready to make, and was even willing to come in early on the next business day if we needed to test drive anything again, or were ready to make a decision. Will definitely be sending any friends or family her way if they are in the market for a Subaru.

My purchase stared with internet sales who were helpful. Bought one at the dealership and Caetlyn was the salesperson. Low key sales. No real pressure. Positive overall.

Aimee Clark was a sincere delight as a Sales Consultant for my visit on Wednesday, August 11, 2021. She personally greeted me outside of the dealership right when I walked out of my vehicle, which I considered both helpful and genuinely welcoming as someone who is not familiar with the Charlotte area. I had just left another local car dealership with a terrible experience that lead me to Williams Subaru with a sour mind and hesitance with approaching another salesperson for a pre-owned vehicle. Aimee wasted absolutely no time and was able to read the expression on my face without my explanation, and sincerely asked the reason of my visit after inviting me to sit and offering me a beverage. As a direct and straightforward shopper, I appreciated her candid response of not having the vehicle I was interested in at the time but provided other alternatives and options after learning of my long commute. Although I had a short visit and left the dealership seeking other ways to find a vehicle, Aimees professionalism and empathetic sincerity saved the rest of my day and overall experience in car buying at such a stressful time (both during the new variant coronavirus pandemic and after driving a rental car for almost a month). If the cards had aligned better for myself that day, I absolutely would have purchased any vehicle Aimee recommended. Five stars do not do enough justice of how Aimee was a saving grace for me. Thank you, Aimee, so much for being truly wonderful!

Why would anyone who lives 100 miles away go to Williams Subaru to buy a new vehicle when other Subaru dealers were closer? Because you want the easiest car buying experience possible! Stacy put together the deal with aplomb, Darius arranged the paperwork and delivery without a hitch, and Arielle walked us through the various features of what my wife refers to as the spaceship due to the level of technology with patience and detailed knowledge. We have a 2015 Outback in addition to the Outback we just purchased, and were very happy to be an all Subaru family!Thanks so much to the exceptionally nice folks at Williams Subaru for making it sooo easy.

Aimee was incredible to work with. I was on a time crunch and she did all the work before I even got there. I can’t thank Aimee and Williams Subaru enough for how easy buying a car was and for how they not only gave me a great deal, they listened to my needs and made it happen so quickly.

Katelyn was awesome! I rolled up to the dealership dead set on buying an Ford Edge. Katelyn shows me the difference between the forester and the outback. Saturday we went to the dealership test drive both and purchased the outback! Katelyn was no pressure, very sweet and patient. This was my first new car in about 10 years and WOW has a lot changed in regards to safety. I’ve had the car about a week and I’m in love! Williams was great from test driving to finance! Easy, not a lot of “drag the day on” negotiations of for every subbing loan documents! Process was easy! I cannot say enough about Williams! They also gave me a fair trade on my Camry.

I pulled into the Williams Subaru Dealership in my 2013 Subaru Outback thinking Id like to see what improvements the newer models had that mine lacked. My car was running great, but I was curious and open to buy if I found enough reasons. I wasnt anxious or excited...just curious about what Id find. I noticed the number of cars on the lot was limited; the lot wasnt chocked full of cars as normal. I went in and I met Del Lucas, one of the sales associates. He was different than what I expected. He was genuine, not calculating (You can usually tell within 30 seconds how youll be treated.).Del was polite and respectful...even when I said I probably wasnt there to purchase—that I was curious to find what improvements the newer models offered. He smiled at that and said the newer models were totally different with significant improvements and upgrades. We discussed the details at length and he answered all my questions. Finally, I asked if I could drive a car.He mentioned that COVID-19 had delayed much of their new and used car shipments and that most all dealerships were suffering delays. He told me there was a car that matched a description of what wed discussed in the showroom. BUT, he warned... Its a new car, not used. But it matches what you want. I drove a new 2022 Outback. It was truly a far cry from my 2013 or any other Id driven. I was impressed with its handling and pickup (wasnt even the turbo model). It was peppy but an Outbacks acceleration will never give the g-force of a fighter jet! Yet it was more than enough to impress me and enough to blast from an exit onto a freeway. and then Del illustrated to new technology. Now Im not going to say it was like driving a Tesla, but Subaru is using using the same camera-assist/ computer concepts. And the car blew me away.Del was telling me about one of the features when I stopped him and said, Sold. He paused and said with a questioning look, Yes?Id like to buy this car.Wed previously discussed the price which wasnt beyond me, but was near my limit. I traded in my old Outback for a satisfying bite out of the overall cost of the new car and drove off smiling ear-to-ear.Its been about two weeks since my purchase. Ive traveled from Charlotte to Charleston twice. Im still smiling. So far the features have kept me from drifting into the lane next to me and saved me from a tapping the rear bumper of a car in front of me in a traffic slow-down. No car or SUV has fit me as well as this Outback. Thanks Del. And thanks to Fauzi Bahasuan for making the transaction painless with a quick resolution. And to Hanaa Joseph for her follow-up appointment and knowledge.If you want just a mode of transportation I suspect any car or SUV will do. But before you decide, drive a Subaru. You might be like me...and drive it on out of the lot smiling ear-to-ear.

I had never been around Subaru. As a car enthuasist, I was impressed. The next thing that impressed me was how I was treated by a sales associate Ms. Amiee Clark. She was thoughtful, professional and knowledgeable. Most of all, there was no pressure to buy. She had a new 2022 Outback touring xt gased up and let be drive off for a test drive. When I came back, they just let me leave. No pressure. I was so impressed, with the car and with the way I was treated, that beautiful car now sits in my driveway. Thank you Amiee, your the best.

Have bought 4 vehicles from Williams Subaru. Highly recommend them for anyone in the Charlotte area looking to get into a new or used vehicle. Customer service is unrivaled. Also, make sure to ask for Aimee Clark. She’s goes above and beyond to make sure your experience there is perfect!

Bought my first Subaru at the end of April and it was such an easy process! Kevin, the salesperson, was great! Even with the COVID19 stuff going on, Williams Subaru made it very easy. I test drove the car on my own for safe social distancing. Negotiating was done over the phone the next day. They prepared all the paperwork and had it ready when I came in to sign and I then drove away in my new Outback! I did go back a few days later so that Arielle could give me an overview of all the cool gadgets and safety features. She was very informative and saved me a ton of time from having to read that big manual in the glove compartment. I am loving my new Subaru!

I was browsing in the lot last week and Aimee introduced herself and showed me all the new models. She helped me decide on a new Forester – she was very helpful and knowledgeable about all the great features. Ariel also helped me get acquainted with all the bells and whistles. Im so glad I bought a new Forester from Williams.

Great service and competitive prices! Would definitely recommend to anyone looking for a new or used vehicle!

We had a great experience working with the staff at Williams Subaru. Our sales person was LT who did a great job explaining the features and coverages of the car we purchased. It was also a great experience to get a price for the vehicle via text message prior to going to the dealership, which made the remainder of the process easier. We did not feel pressured as we have experienced at other dealerships.The only potential issue with our experience was at pick up of the vehicle where I noticed a screw wedged in one of the rear tires. This vehicle was transferred from another dealership nearby and I understand these things can happen. Williams Subaru replaced the tire and did their part to make the experience right. We sincerely appreciate their efforts to give us the best experience possible. I would recommend them to anyone in the Charlotte area seeking a Subaru vehicle. Thank you LT and Williams Subaru!

Aimee Clark is fantastic! She made the car buying experience easy and enjoyable. She was very knowledgeable and provided us with options to best suit our needs. She was even patient when we had our toddler present. I definitely recommend Aimee and Williams Subaru!

Ask for Aimee Clark, she is the best! She is amazing and makes the process really smooth. Aimee goes above and beyond for customers and tries to help as much as possible with great service, she is reliable and makes customers feel like a friend.

Darius Logan’s customer service was excellent. Unfortunately his manager Shawn Sigler was rude and extremely unprofessional. When our finance company asked if a copy of the certified check that was being overnighted would be acceptable she rudely remarked, “can I cash a copy?” Her overall behavior was seriously below any acceptable standard of customer service. Hands down she is the absolute worse car salesperson we’ve ever dealt with.

Just got a new Ascent from Lasonio LT Thompson, the trade-up manager. They did not have what I wanted so they went out and found what I was looking for in my color choice and options from another dealer in North Carolina and had it shipped in. Great job with keeping me informed as to the status for delivery. Gabrielle Garcia, the delivery manager has reached out to me to schedule an appointment to go over the features of the vehicle. GREAT JOB TO ALL FOR MAKING ME FEEL COMFORTABLE.

We had a great experience with Aimee Clark at Williams Subaru this weekend. She patiently showed us multiple cars and was kind and transparent throughout the process. She was also very gracious when we ultimately decided not to make a purchase at this time. She is a class act and we will not hesitate to go see her if we decide to buy a Subaru in future!

Arielle G. and the finance team took care of Us. Great experience, highly recommend.

We had Aimee Clark help us get our new Subaru cross trek - she was extremely genuine and kind, and very detailed.Everyone at the Williams Subaru was very detailed and gave in depth assistance. One big happy family ! Couldn’t be happier with our cross trek ❤️

We recently purchased a Subaru from Williams Subaru and had a great experience! Aimee Clark helped us find the perfect car that fit our budget, was super friendly and knowledgeable, and was awesome to work with! We would highly recommend going through Williams Subaru and asking for Aimee if you can!

The entire purchase experience was great. From the friendly but not pushy greeting when waking in, to the sales process with Del Lucas, and the Encore follow-up (a convenient check-in a week or two after purchase to see how it’s going), the team at Williams Subaru has been great to work with!

We had a wonderful experience working with Williams Subaru. We loved Kaetlyn Sweatt and she was so helpful. She helped us nail down which car was for us. We LOVE our 2021 Crosstrek! So thankful we have such a safe car!

We just bought an amazing car, 22 Outback.Perfect in every way, and Del Lucas is THE man to deal with at Williams Subaru in Charlotte NC . . . hassle free, no pressure, easy followup etcThank You, Redd

Williams Subaru continues to be without any doubt one of the best customer-oriented dealerships I have ever had the pleasure of dealing with.My latest visit to the service department was exemplary, as usual.

Aimee Clark was wonderful to work with. Unfortunately It didn’t work out with the particular model I was looking at but that doesn’t detract from the awesome staff! I’d highly recommend Williams for your Subaru needs

This is my experience with trying to rent a car from this location.My name is Sharhonda & I called in inquiring about a car rental. The first time I called I left a message with Hanaa for Lena (who was on the phone) for a return phone call. I didn’t get a return phone call, so I called the sales department initially & hung up, thinking I had the wrong department, but to my surprise this nice gentleman called me back to see why I called (I think he thought he missed the call). I was told that the service department handles the car rental inquiries & gave me the hours of operation. I called again the next day & spoke to Lena. The actual reason for my call was to inquire about the insurance requirements. On the website I noticed full coverage is mentioned. I do not have full coverage. I have liability.The next day, Lena stated that the car I wished to rent (Legacy) was in the shop so she would have to call me back to let me know when it would be available. I told her I wanted to rent it for a full week as I wanted to test drive it & get a feel for it because I would like to purchase this car if I love it. She said she was not sure on the insurance requirement as I explicitly told her that I don’t have full coverage & wanted to know would it be a problem for me to rent it for a week to test drive. So she would have to check on that as well & call me back.Lena never returned my call. I was speaking about this to someone close to me who decided to call themselves to see if they could get more information & was not informed of the same information about the car being in the shop. Their experience was NOT similar to mine at all, as their name isn’t obviously ethnic & they received the information right away without a need for a call back on the same day I sat around & waited for my call back.I don’t think it’s professional to “pick & choose” which customers receive quality customer service based on names alone or voices. Most of us can tell the “type” of person we speak to on the phone. I also don’t think it’s professional to “forget” to get through your call backs or other work loads. Unfortunately what Lena didn’t know is that all she had to do was say no I couldn’t rent due to the insurance requirements & maybe another alternative could have been met, like me going to the sales department & asking for a ride along test drive (although I’m not super big on that due to covid but I’m going to buy a Legacy so would have done it). Lena also didn’t know that she ultimately cost this dealership a cash sale.Two weeks later I called in to speak to who I thought was the service department’s manager, Mike M. who only apologized for Lena handling this this new role alone. He didn’t want to excuse her actions, he said. He promised to check on the test drive for me with the sales department & would call me back. He didn’t either. So I’ll be going to another dealership to buy my next car.I just wanted to share my experience….. I want to be candid & say that initially I felt like my inquiry wasn’t responded to because of who I am. Had my name been Emily or I sounded like one, maybe I’d have a new car by now.

Our entire purchase experience with Aimee went smoothly. We were pleased with the way our concerns and questions were addressed.She patiently went over the information we needed to get the most out of our new Subaru Outback!

Overall great experience from Williams Subaru! Worked with LaDarius who was extremely knowledgeable about the vehicles, features, options, etc. Sales and finance teams were welcoming, informative and made the car buying process a breeze! Would highly recommend checking out this dealership if you’re in the market for a new vehicle!

We just moved to Charlotte and was in the process of closing on our house when the rental car company told us they gave away our reserved car. We were on our way in an Uber and it felt like we got sucker punched. We joked about going ahead and buying a car, then our driver told us about Williams so he took us there. We didn’t even think a 2021 Forester would be in our range but here we are with a brand new car! Thanks to Aimee Clark and the great team at Williams Subaru! Thank you guys so much for making my first mother’s day so special and for making my first (definitely not last) Subaru purchase a great experience!

We had an excellent experience with Williams Subaru and especially Aimee Clark. Aimee responded quickly to my online inquiry and talked me through what made Williams family-owned dealership stand above the competition in terms of warrant and general positive vibe. She waited patiently for a few weeks until we were really ready to move forward with our purchase. When the time came, Aimee had everything ready to go and was professional, pleasant and informative. Dont think twice about going to her and Williams for any car needs!!