Great service, pricey but it gets done right.

Knowledgeable, friendly & professional. I am pleased with service and Pricing. Dave

Came in this morning last minute and the guys looked out for me quickly. Will definitely be back. They were so courteous and professional!

Toby and Jimmy are always great to deal with. They’re very fair and honest. I’m very particular about where I take my cars to have work done and this is the only place I go.

My company uses Sugar Creek Tire as a preferred vendor so I gave him a try several years ago and can say I was very fortunate to find this gem. Toby provides great service for a very fair price. I trust him to work on all my cars to include swapping an engine in one my daughters vehicles. I believe Toby and his staff will consistently exceed expectations for anyone whos fortunate enough to use him.

Most HONEST shop you could probably find here in north Charlotte! They do not try to upsell you in service and car parts like most shops would, instead they tell you whats wrong and let you decide. They are very easy to work with as some people have stated here. Ive been taking my car here for well over 3 years now. Excellent auto shop. They should be rated higher!

Staff is always friendly. Reasonable prices and excellent work!

I have been there twice and have had great service each time. The manager and tech were very easy to work with. They had the opportunity to upsell me but did not. Instead presented the issue and let me make the decision. I would definitely recommend visiting them for honest, friendly service.

Jimmy is honest and the prices are very fair. I would definitely recommend this auto shop for any car matters.

Poor customer service!! Rude owner, not customer driven. Replaced a part that I didn’t need and would not refund for the part when requested the next day. They were close when I try to call that same day the part was put on. They told me to drive the car back to them so they can look at it again. It’s an hour drive, the car was not drivable they wouldn’t pay for a tow.

The most convenient place I have been to get my tires replaced. All of this construction has been in the way but they are always there and have my tire size

Great prices and great service

The service here was friendly, professional and quick. The price was fair too.

Great service, quoted on the phone earlier this week and when I showed up to get sevice done the price was the same. Also they finished way before promised. I will definitely recommend sugar creek auto and they will for sure get more if my business!!

Worst customer service ever!I never been in this place before and this guy who seemed to be in charge at the front desk was extremely rude and unprofessional.I was considering my options and asking about prices for his used tires. He ran out of time and patience and he said I have to go, this not for you, Im not selling I was in shock and disbelief.He is so arrogant. This guy is the wrong person and the last thing he can do is providing customer service!

Im not from the area so I was calling around to see my options to replace my sensor in my car. I talked to the guy and he gave me a price. Well since I had called so many different mechanics I was making sure this was the one I wanted to go to, which it was... So I asked is this the place I called earlier about my sensor he said yes, I said how much was it again, he told me the price thats how I remembered this was the place I was going with. I was about to say ok Im on my way to you guys now, and he said hold that thought very sarcastically and hung up the phone dramatically. I think thats a horrible way to treat anyone customer or not. I was so mad that I had to do the review soon as I got off the phone with him and I dont even do reviews. You guys need to do way better with your customer service whether you want someone services or not.

They are always knowledgeable and dont charge you for extra stuff you dont need

Very helpful and always willing to work with your budget concerns.

The team of guys they have where great. I walked in @830am and need it three things done to my gmc Denali i picked it up at 400pm every done and car runs great.

Toby and his team are amazing, honest man with honest prices and speedy work. Thank you for fixing my car!

They messed up. My husband brought a tire yesterday we did not go anywhere and this morning its flat it cant be patched and now the guy is saying someone did something to it. And is trying not to replace it.he also told my husband he on give a f**k Im not giving you your money back Instead of admitting to giving a crappy tire.

Went with a flat tire on snow day and they did great job without wast of the time.

Good prices for oil changes without upselling.

As consumer We have privileges given to us in business world and one is a privilege to take your business elsewhere particularly when customer service is not valued and you spend hard earned $$$$ . I was a 1st time customer At 126 E. Sugar Creek Tire & Auto/ Good Year(independent owner franchise) one of the owners by the name “Toby” took the opportunity to speak derogatory reference my inquiry status of my vehicle repair and a uber driver who was Only trying to assist me in a pick up.. I Was trying to get an idea to arrange a ride. I was advised vehicle would be ready the following day by 12noon due to awaiting a car part ETA (time of part arrival) 0700. However, the Next DAY 12noon came and no follows up so I assume the vehicle may not be ready. I waited until 4:34pm to telephone Mr. Toby (one of the owners) immediately upon me inquiring by telephone he abruptly blunted out “I don’t have time to sit here on the phone and talk to you all because we are too busy working”. I was trying to explain I had an uber enroute and just needed some information reference status of my vehicle so I can cancel if needed. First, of all the part was to suppose to arrive by 0700am and I was advised to pick up car by 12 noon AND because I work in an emergency healthcare trying to get an idea. Key point: Bad customer service Sabotages 2nd Chances for your business, Cause Potentially loyal customers to slip away.He spoke harshly no sense of dignity for customer service kindness. This owner disposition spoke volume about returning there for Business. I shared story with my military colleagues as well. It was said to me we have been in business here a long time so we are “Not” hurting for business. So please whoever read this post I am not just Yapping this guy is unprofessional and his first impression is a lasting one in a SERVICE field of work. The irony of it all it goes a long way in my arena of work (HEALTHCARE) a service field. Honestly we are all vulnerable when your car goes down. There are other independent owner with a Good Year title in Charlotte area. To pay for a service and get unwarranted disrespectful response, on top of no Regards to how you treat your new customers and to be treated like your money did not just give him business. The audacity of the comments. Mr. Toby does NOT comprehend REPEAT CUSTOMERS will tell No one, BUT giving a person bad customer service a Customer will share with coworkers & colleagues, friends, church members, and share the story in beauty salons and barber shops etc. I was a “First” time customer .Lastly, remember Mr. Toby in the Competitive Business World there is also someone else warming up in the bull pen to take other customers. You need to work on having a favorable impact in the business world of automotive car repairs. An appropriate response of kindness when dealing with customers. Words of wisdom

This place needs to be shut down and no one needs to go there with there hard earned money and give this place any business!I overheard the so-called owner or manager of this place called another customer a racist derogatory name I will not stand for that! I took my vehicle and my hard earned money and left a place. they will never touch my car or get any business from me or anyone that I know.

Bad customer service! The area and waiting room is a big mess. Will never come back.

Great place very helpful

My experience went well and was very timely

This is one of the worst place in Charlotte. The manager is very arrogant and they litterally robbed me. I went in for my inspection and he didn’t do any inspection on my vehicle and he pressurized to pay $35 and he made me pay. Beware of this place.

They were very fast and professional.

The service is always awesome

Okay Place . Too busy. Normally a very long wait.

Place was a mess and the attention was horrible while asking for prices.

Very Helpful

Fast service