My wife went to this store today walked in was not greeted or checked in. She stood around for about 5 minutes to be acknowledged there was a man towards the back sitting with no clients but did not come to approach her or checked in. She finally asked do I need to be checked in gentleman helping someone else said please have seat someone will be with your shortly. The man in the back still sitting there not doing much. She continued to wait for 10 minutes, another person that was Hispanic walked in and that man in the back did not get up to help. Once a black couple walked the man in the back go up to help them (he was black)I said excuse me I have been waiting here to be attended. He quickly snapped back saying I’m checking them in She responded I have been here waiting and no one has checked me in. He refused to help and ignored her and continued to help the couple that came after her. Once another rep was done he came over to help and once again another black couple came in and that man got up to help them. I guess because She is Hispanic i guess her business was not good enough for him.

I had a great experience at this location. The staff and store manager went above and beyond to help me and even got me a better deal then what I had originally been signed up for. They were patient and answered all my questions and even helped in entertaining my 4 year old son while we got my account set up. This was literally one of the best customer experiences Ive had. Ayana the store rep was amazing and Jonathan Alvarez was equally fantastic very knowledgeable and super friendly. I look forward to returning to this store for my future needs. Im more than confident that my needs will be addressed.

Timothy B. was very professional and prompt! Answered every question and educated me on specifics. Thanks so much AT&T

I just came in to get the iPhone 13 and Machion was SOOO helpful. The entire staff helped me get everything squared away very easily! I would definitely recommend this location.

The store responded very quickly on phone and in person too. Not like other stores which makes us wait for long durations. We talked to Timotly Burnette, he was very friendly, quickly ported our numbers and answered all our doubts. He made the process quick and easy.

My sales rep was on point very professional polite, very kind . Will be going again customer service in this location was awesome.

Timothy Burnette and Chester Hannah are AT&T’s Top of the line duo representatives. I had a major problem with my new IPhone 12 Pro Max! When I walked in Timothy greeted me with the utmost’s respect and Chester as well. They guaranteed me that they will solve my problem and they honored their word. I’ve never in my life and I’m 53 years old seen two gentlemen work together so hard to figure out what was wrong with my phone. AT&T Corporate office needs to give these two gentlemen their own store with employees as knowledgeable with all there products as they are. I recommend anyone with a iPhone or product from AT&T to visit this store 230 E. WT. Harris Blvd in Charlotte, NC 28262. You will be walking in with a smile after they greet you and walking out with a even greater smile after dealing with these duo employees. I’ve am so proud to have gotten to know them both. They worked and worked hand and hand to figure out the problem and “THEY DID THE DAM THING”! After they told me they would not stop helping me until they figured out the problem! I’m so proud to also see that these two gentlemen were of my own race that stepped up and honored their word to me. That was the icing on the cake for me today! BLACK LIVES DOES MATTER AND THEY PROVED THAT TO ME TODAY! I COULDN’T BE PROUDER OF THEM! THEY DESERVE THEIR OWN STORE FROM AT&T! I knew right away that these gentlemen were raised right when they pulled a chair out for me to sit and when I got ready to leave them they made sure to walk me out and saw me to my car. I am so so proud of these two gentlemen they are the perfect duo team and they really prove to me that they need their own store! Where ever they go that’s where I will definitely go for the best service and I mean THE BEST IN CHARLOTTE!

I called this store to inquire about wifi for my son who is a college student. I was so impressed and surprised by the customer service and assistance provided to me over the phone by Timothy Burnette. He walked me through different options and provided cost-effective breakdowns for each option. I appreciate great customer service as well as an enthusiastic attitude to help. Sight unseen - I felt comfortable that I made the bests choice with Timothy Burnettes guidance!

My time spent and experience at this location was great ! Timothy assisted me with my current phone, the phone I wanted to purchase and helped me with additional accessories. Thank you for a pleasant visit!

Had such an excellent experience. Marii helped make the process easy! Highly recommend this store when trying to make a good decision on your provider! Excited to be apart of the AT&T family :)

I went in to upgrade to the Zfold3. The AT&T store rep quoted the cost to upgrade early, I knew how much it would cost, and said your phone isnt old. As if I couldnt afford the cost, very condescending and dismissive.

I went in to talk about switching my service over and I had a wonderful customer experience! Marii definitely knows what she is talking about and I will be back very soon!

I had a wonderful experience at this store! You must ask for Mari-Cruz, she was so patient & knowledgeable

Absolutely the most incompetent business i have interacted with in all of my 31 years of living.I placed an order for a green iphone12 128 gb last night and even though it was advertised to be ready within 2 hours, I never got a notification that is was ready for curbside pickup until 2pm today. I live in South Charlotte and I only ordered from this store because it was the closest to me that had this particular phone. I called and there was an order error and I had to call at&t and speak with multiple people for 3.5 hours to cancel the order, so I could turn around and reorder.I was unable to order again online because the store “didn’t have one”; however, a representative from corporate at&t spoke with the store and informed them that there is one there with my name on it for an order that was just cancelled. The store acknowledged that there is in fact one left for me and suggested that I leave and head there at that moment (545pm) because they close at 8pm. They told me to ask for the person they spoke with by name and I did when I got there at 630pm (45 minute commute). I was told to wait in my car until they called me.I waited until 745pm in my car until I finally walked back in the store because no one answered my calls. I waited without anyone acknowledging my presence until 810pm and offered to setup my phone at home, I just simply wanted to pick up the phone that was reserved for me. The associate then told me that he doesn’t think they have this exact phone because he just sold the last one (the one reserved for ME!) to the person that he just assisted. He said there are some in the back but they are reserved and would try to release it to me.After waiting for 20 more minutes, I was informed that they couldn’t get that phone for me because they’re all reserved. Well wait, wasn’t the phone you just sold to a customer who walked in and didn’t order ahead, RESERVED FOR ME?!I’m a nurse and I work 12 hour shifts for the next 4 days. I spent a total of 6.5 hours on the phone and at the store aligning this purchase for the exact phone that someone else bought after simply walking in. I could have spent the 6.5 hours with my 6-month-old son since the next time I can see him is in 5 days. I wasted so much time and effort on something that never happened. I said to hell with that store, they will NOT be getting any commission from me and called the at&t customer service on my way home. I was able to order the phone and after explaining the NIGHTMARE I just experienced, they are shipping it priority and it will be delivered tomorrow!Save your time and money... order online and have it delivered to your home. It’s way easier and you don’t have to deal with incompetent customer service representatives!!

Had a great experience with switching my service over to AT&T! They made it quick and easy

The representative Jamaal was very helpful and knowledgeable about the different services and phones you offer. He took his time and explaining everything. It was definitely great customer service for me to continue to do business with ATT.

We can’t thank the staff enough for how they helped us. Huge shout out to Shardyia who wouldn’t give up calling customer service, being transferred and calling other numbers until she found somebody who could tell us what we needed to do. I highly recommend them. And of course AT&T cell, internet and TV!

I bought the 12 pro max yesterday 4/18 in an att retail store. My friends have been having a hard time hearing me. So i went back to the store for an exchange and the girl that sold me the fon, sneakily walked to the back. And when I asked for a manager, she was on a conference call. I hadnt had the phone for 24 hours yet and they just threw me away as a customer. Thats not good service. Service can improve buy allowing me to do an exchange in the store that I bought it from. I bought the fon from them but then they told me that I have to go to an Apple store bc the phone is under warranty. Busy stores don’t care about service. Just sales

Came in looking to switch all of my services over. Had one tell me one moment and he went to the back never came back out while like the other 2 or three in the corner on their phones and having conversation. Guess they didn’t want the service

Representative stopped answer my texts after I had issues with trade in program after I took on a new iPhone 12 during launch.Used to work for this company and this is the ultimate no no.The manager was respectful but I will NOT bring anymore business to this store. Ive been back and forth in the store 3 times and spent over 3 hours on the phone with customer care.I brought in 3 upgrades and was going to help them with acquire new business through a local car dealership but not anymoreThis is my fair warning, if you want to do business in this competitive market you need to help yourself customer through the good, bad, and ugly. Educate your representatives to follow through* from a former AT&T manager

Mari, is the best to work with!! She’s very helpful:)

Walked in with no wait. Greeted with a happy go lucky lady that was super hot! Tod her what I was in for and she jumps on it and handled that thang! In and out in less than, had to be like 20 minutes😍

I bought a new phone from here yesterday. It took almost an hour for me to switch the account to my name, which took way TOO LONG. Then when I bought my new phone I should have asked for them to transfer over my data from my old device to my new device, but no one offered. If you are a customer service agent I shouldnt have to ask you. I had to come home and do my own transfer it took 5 hours. Then they never transferred my old SIM card to my new phone. This was a real INCONVENIENCE!!

I visited this location today after purchasing a phone and tv services with AT&T through the Sales Line. After holding for two hours and still not receiving data, I called Customer Service back and the Techs were not able to figure the issue of my phone. In dire need I decided to come to the store. Visiting the store made a huge difference and turned a nightmare into a daydream. Victor the in store Rep reviewed my acct and within in mins her was able to identify the issue. After several calls to customer service and agents reviewing my account none of them never thought to look at the data plan for my phone, which blows me bc it was a very simple fix. Victor knew exactly what to, he apologized for the service that I had received from the 888 number. Not only did he show genuine care and concern he even had his manager of the store to come over just to chat and give a listening ear. This store rocks and I recommend coming to this location for great deal, genuine care and concern for customers and going the extra mile to make the experience a very good one. Now I am a satisfied customer thanks to Victor and the Store Manger.

Called this location tonight about a cancelled order and was told that they could not help me until tomorrow and I would not get a refund for the order for 7-10 days. Now what kind of customer service is that AT CHRISTMASTIME! YOU cancel my order but I can’t get a refund for 7-10 days!!! Rep took no responsibility for the situation even though he said that the “glitch” was AT&T’s fault. Never been in the store and will NEVER purchase so much as a pop socket from that location. Having my phone delivered just so I can avoid giving that location my money.

Zero stars to this store and ATT overall. First my order was canceled by Att twice, after reaching out to customer care and spending 2hrs, they told me to go yo store to place order. When i came to store, they said i have to reach out to customer care to place the order. I am moving to Tmobile. Done with this mess.

Amelia & The MOD was amazing ! They did everything in their power to make sure I was taken care of. At this point the length of time I waited to be seen did not matter because the service was amazing. It is not often that you wait a long time some where and the service is great. I really appreciate them and I cannot thank them enough for all their hardwork ❤️

My husband and I bought 2 new I-phones last week from this store and have not been able to fully enjoy them yet as we are seniors that lack the knowledge to set them up. Today was the third time coming in to try to get the help that we needed and we struck gold! Her name is Yuleidy Kern and she did a fantastic job! She was patient, listened to what we said or complained about and fixed every problem we had. Then she made sure we knew how to do what we needed to do. She gave us all the time we needed without feeling rushed or stupid. I haven’t had that kind of great service in years!

I’d just like to say that the reps at this location have always been helpful towards me, and they do a wonderful job. But the manager, I believe her name is Melania, yeah she has a horrible nasty attitude & poor customer service skills. She’s rude and unprofessional to the point that she makes me never want to return to this location for service!!!!

Very nice store the staff is always helpful. I just had to tell the the items I wanted and they brought everything to me. They replaced my glass cover with no extra charge. I have been going to the university store for years. They always provide great customer service.

I am very thankful for Mr.David, because without him ; my contract would not done . Thank you David .

We received great customer service this morning and were in and out in about 30 minutes which is great considering we needed to upgrade and trade in a device.

Night hawk router and wifiTrucking with V liveThank youAwesome knowledge hereThank you so much

I decided to switch to AT&T and they were so helpful!

AT&T the best wireless carrier hands down, and with the Staff in this store very helpful and respectful, Knowledgeable.

Kenny was outstanding. He took great care of us and I really appreciate the patience that he showed. Will definitely be returning soon.

Completely dishonest group of people. They gave us a quote in writing for what our monthly bill would be, only to find out that they have $130 worth of hidden, undisclosed monthly charges (on top of what we were quoted!) Called customer service, who told us that we were upsold on a much more expensive package and that the promises we had been made were not possible. Went to the store and showed them the deal we had in writing and they informed us that there are always hidden fees and they have no way of knowing what those will be when they sign an agreement.Several things that they lied right to our faces about. There is just a lack of integrity. These guys are thieves - plain and simple. We had been customers for 14 years straight. But were going with a different service now. Pedro, one of the managers and the most of the salespeople seem nice and kind - but will lie to get the sale. Hope this alert can help someone out there. I almost have never written a negative review in my life - but this one is warranted.

Jamaal made my shopping experience so pleasant! He explained the phones and showed me how to use it, he was very knowledgeable and patient!

Kenneth was extremely helpful and made everything less stressful for me. He listened to me vent about getting my daughter a new phone and he said okay lets see what we can do to get that done the best way possible. He showed me the best scenario and I left a very happy customer. He is very professional and very knowledgeable.

Some of the reps worried about their image more than your problems.

Kenneth was excellent help with transferring to different devices! Store overall provided great customer services. Recommend this location to anyone in the area.

Kenny was wonderful. He helped us get what we needed and provided outstanding service. Thank you!

Kenny was extremely helpful today! Very friendly and knowledgeable. He was able to answer all of our questions to a high degree!

Charles was awesome went above and beyond to help me!!

This place is great!!! They are very good at what they do. During this time of uncertainty AT&T has proven to us that they are here for us. Osman is the rep that helped me get my new service. I highly recommend him.

Kenny was extremely helpful to my husband and I! I’m not great with technology but he was super patient & didn’t rush us at all! It is difficult to find great customer service these days but he knocked it out of the park! Thank you!

I had the best customer experience today with Erick. He was patient, thorough, and truly made me feel valued as a customer. He took the time to explain options in order for me to make the most informed decision about my upgrade. Prior to my visit, I considered leaving AT&T, but the service he provided today changed my opinion. Excellent!!!!

Osman helped me with my new phone he was great. I recommend him to any one. Best experience in Charlotte. Thank you AT&T for helping us during this time.

Mable was very helpful with me getting a new phone for my brother AND changing our phone plan to save us more money. She explained eveeything we were getting in great detail. She even taught us about Mercury Retrograde.

I walked in with my family today and waited for 2 hours for a screen protector Manager was rude n not helpful. I asked her for help and all she said was I am a supervisor I do not help with customers. Corporate needs to do something this is unacceptable. I have been a loyal customer for a long time at at&t but if this poor customer service continues I will switch to T-mobile.

Kenneth was such a great at&t rep. He was very professional and knowledgeable. If you go to the at&t store on wt Harris ask for Kenneth.

Me. Osman help us all the way into the whole process. His very professional and has the best customer service. I would recommended him for service.

The person that waited on me talked down to me because she knew how to fix my phone problem which was simple but she was rude!

Came in the evening of January 30th & was instantly greeted by an associate upon entrance. Can’t remember her name, but she was a short brown skin young lady with very nice designer frames (glasses) & she had her hair in a bun. Though I was very indecisive about which product I wanted to purchase (an iPhone of course!) & I was a new customer to AT&T— she broke down the cost of everything for me monthly for all of the phones and plans I had in consideration. Great customer service and very attentive. She still greeted & acknowledged every customer that walked in the door while attending to me. Thanks!!

I got helped by young man named Chester is very helpful we got straight to the point I got what I needed my plan is good thanks a lot yet continue to do good work

I worked with Chester, he was extremely awesome! He is relatively new to the company but is very knowledgeable. I would recommend you go see him if you’re in the market for any electronic devices!Thanks, Chester!

Chester was excellent and customer friendly. Definitely will ask for him again next time.

They are sooo slow! I get being responsible and socially distancing but you only have 1 person work and the other walking around the store. Dude! I won’t come back to this store.

Worst store I have been to. Made to wait for 1 hour and said they cant handle anymore customers for that day. Would have been informed early.

Osman is the guy - me and my son went to this Branch and upgraded our phones - and he really helped us with all his best and we are truly satisfied . Thank you so much Osman..

Beautiful store... staff sucks. This place takes unnecessary steps that prolong minimal issues. They also assume the consumer should difference know retail and corporate stores... Though they all do the same thing, two of the staff members were very condescending when asked legitimate questions. Very annoyed.

When I walked in the door with the person who I was adding a line for, I was told when we went to sit down that one of us or the other needed to wait outside due to social distancing. Although the allowable occupancy was 6 and it was us and 1 other person so we were in compliance. I told her how can I pick someone elses phone out for them. I cant play with it for them, that was unacceptable. She went to speak to the manager, and she was abrasive when she came back and she just started in on the transaction but didnt say anything else about it. My friend stood on the other side of the room because he was uncomfortable coming any closer. First impression was incredibly disappointing. When she learned she would be making some money off of me, she eventually raised her mood to polite. So, although I got what I came for in terms of products, the guest service I am used to was tragically neglected in this case. Probably will not return as this is my third, mediocre at best, experience at this location .

Mabel was awesome! Earlier we were sold a package without the case and came back to the store. Mabel looked into it, was very knowledgeable and understanding! Will definitely come back!

A young man approached me as soon as I walked in. Asked me What are you looking for? I replied some phone accessories and maybe look at a new phone. I couldnt wait to get out of there. He was so rude. I felt very uncomfortable. Ill try somewhere else.

Ayana was great help & explained everything so well. She as also very nice & patient. She kept a smile on her face the whole time & kept good conversation. My family & I appreciated our time with her ❤️.

I love this AT&T store. The employees are always so welcoming, friendly, and knowledgeable. I came in because I wanted to switch from my current provider to AT&T. I had a lot of questions. Amelia was so patient and answered all of my questions. I will definitely be back and recommend this AT&T above all others in Charlotte!

Jamaal was very knowledgeable of the products and services. He listened with empathy and that I am so very greatFULL. I am so happy I cannot stop smiling. He addressed all issues at hand. My experience was pleasurable. Thanks again for exceeding my expectations.

Osman is a great salesman. He loves helping people and finding a complete solution. He helped me get my two phones with the outmost customer service I have ever received. :)

I was in this store for 20 minutes and no one greeted me. The staff was having fun laughing while there were customers just sitting and waiting. I had to order the phone from online eventhough I had promised my son that he would have his phone this evening. Whoever is the manager needs more training.

Our process went as smoothly as it could have given the complexity of my family. Alejandra Mercedes was a great help in getting us through the process. If you go ask for her.

Kenneth was very knowledgeable and nice and explain everything to me took care of my needs in a timely fashion I appreciate his wonderful customer service and if I need anything I will come back to see him

Love this store... the associates all are very knowledgeable and even though the parking looks full because of Starbucks next door, there is always someone available to greet you as soon as you walk in... Fast service

I was having issues with my phone and Mable was able to help out. She was very patient and eager to get to the bottom of the issue and was able to do so. Thanks Mable! Youre the sh!t

Ashley and Yuleidy and great. Awesome deal and bundle on account.

If I could deduct stars, I would. This particular store is a disgrace to the AT&T brand. This was a 2nd trip into this store to remove my deceased Mother’s name from an account. Osman reluctantly greeted me once I was 1/2 way into the store. When I attempted to explain the frustration of trying to resolve the issue over the phone and online, he said, ‘If you’ll listen, I will tell you the problem.’ I said, ‘I am listening, please tell me.’ He was unsympathetic to the personal dilemma of unwinding my Mother’s account. Not once did another team member or Manager step into to offer assistance. They were all focused on training a newer team member and assuring her that she would meet her goals next month. Osman told me to call their 800 number from the store and he would step in, if needed. While I dialed the number, he went to greet a new customer. After speaking the a representative, I called Osman over to answer her question. He held up his finger to let me know he’d be over in a minute. Once on the phone, he seemed confused by the questions the representative asked. I got back on the line, ended the call when we had taken the process as far as possible and exited the store without anyone acknowledging my departure. This store Is awful and the team members are disrespectful and unprofessional.

I am completely satisfied with Charles Swift. He explained everything in a simple way that I could understand and helped me fix a problem with my new phone and data. He is kind and trustworthy and made my situation unquestionably better for me and my family. He is a good mAn and AT&T representativeI will pass it along to friends.W Ware

Osman is the representative that helped me. Got my two new phones, very understanding and patient. Thank you at&t for your services.

Experience was great I highly recommend Osman Tellez. He is an amazing rep. He knows his stuff.

The service I received from Charles was excellent. He thoroughly explained my options and made my upgrade exceptional.

This is a great location to do business with. All employees are knowledgeable and know exactly what their doing !

Osman thank you for being open! it was great service and you were very honest. I appreciate it!

I had a great experience. Osman is a the best representative, very knowledgeable. Thank you so much.

Mr. Tellez did a wonderful job and was very respectful. Also, was using proper caution in customer care and giving wonderful customer service.

Kenneth was welcoming, polite and patient with sharing great knowledge of phone products. I had an overall great experience and will always look for him if I ever need to return to the store.

Great customer service!

Our AT&T rep Kenneth was very informative of the services, extremely professional and an joy to work with. Appreciate his patience! Great asset to AT&T!

I encountered a very distasteful experience today with Melania Gonzalez at store #1433. She was very rude and provided extremely poor customer service. I have been a valued customer with AT&T for over seven years and have never encountered a horrible store visit like I did today. Overall, I am very disappointed that a store manager possess the kind of customer service skills Melania offered me. I can only imagine how rude she is to other customers.

KENNY WAS ABSOLUTELY BOMB HE DID AN AMAZING JOB WITH HELPING ME TO GET MY NEW PHONES MADE IT SUPER EASY !!!! Will be back to work with him always !!!!!

Matthew very helpful and knowledgeable.

Very bad customer service, no one take the initiative to help you... and representative doesnt know even what he is offering.Very disappointed.

Amelia Ables was very helpful and went the extra mile to help me try to figure out why AT&T is taking 3 different payments a month out of my bank account...but unfortunately we were only able to figure out 2 of the 3. AT&T is apparently charging me for services I am not receiving and no one can tell us what they are.

Amelia was absolutely amazing!! She is a tremendous asset to AT&T! She was extremely patient, kind and very professional!! The entire experience was a complete joy!!

Ashley was great she explained everything in detail and she’s also beautiful 💕

I have been a loyal customer for many years. I was disrespected and aggressively kicked out of the store by the manager. She wasn’t able to help and was repeating the same thing over and over. I no longer wanted to hear this and asked her to stop repeating the same thing. I was getting ready to leave when she yelled in my ear to get out multiple times. She has anger issues. I am an attorney and I believe she needs better training on how to handle upset customers without getting hostile. Her name is Melani Gonzales. Our bill was incorrect and she is the one who helped us start our u-verse plan for tv & internet. Thankfully the 1800 customer service is very professional and right away fixed our bill and apologized for the rudeness we encountered from the manager at the store. Call the 1800 number save yourself the rude/disrespectful customer service you’ll receive at this store.

Osman provided excellent service. He was patient with answering all of our questions and he was very knowledgeable.

They are useless if you have a problem they prefer you to make a phone call instead of deal with them ..

Very disappointing. I wanted help with my screen protector and to buy a new phone case and then just dropped me. Twice.One guy said he wouldn’t help me with the screen protector and to look up to see if they had the case I wanted on my phone... myself... and after feeling lost for about 10 minutes because I’m not that tech savvy, the manager asked if I was okay, I told him no and asked for help, he began to look up the case I wanted for me and then said he’d be back and never came back. Another customer was arguing about a bill, other people came in after me and were being helped so I just got up and left. I’m down at the Cell phone repair shop down the way to see if maybe they can help since the well staffed AT&T store ignores their customers. 😔

Ayana was super. She walked me through this process with patience and professionalism during a very stressful time in my life. I can’t say enough good things about her. She deserves a raise

The best sales person I ever had. she made my experience worth coming. Mable

I had a really great experience at AT&T today got a phone today that I love & I got the best help by Kenneth and he did a EXCELLENT JOB !