I showed up a little too soon to pick up an engine I ordered through eBay. It can be funny to just show up there, luckily I had been before a few years ago so I had an idea at least. I spoke with an older gentlemen and he had no idea about my eBay order.. but he was able to call Beth up front for me. Though I waited around a little while, Beth was extremely helpful and was able to rush the processing and I was able to leave with my engine the same day. They made me feel like they actually cared by saying things like well the customer is here and waiting Definitely important because I dont have many week days off to pick up but I learned my lesson if I wouldve just bought it there instead of eBay I wouldnt have had that problem

It is my new job. Today was my first day.

I can’t understand, how we still have people with no customer service skills at their businesses... I called LKQ several times For two days and someone finally, after holding for 20 minutes, picked up, said hello, herd what I had to say and hung up ? No feedback or anything, so my question is, would you have responded better if you knew I was white !!! I guess you guys pick and choose who deserves to be serviced....smh, terrible customer service..

Always get my engines and transmissions, fairly priced and good quality

Could be a great experience if the front desk person was also not actively taking Call Center calls while trying to talk to customers. Went to pickup the parts but did not work on my car last time. Parts I tried previously with different issue worked great and decent price.

Dont know why these clowns cant pick up the damn phone

Great all I can say can ask for a better rate engine when easy exactly what I wanted

Their used engines are overpriced. Their warranty sucks ass. You get a 6month warranty on used engines with them, but trust me theyre going to do their best not to honor it. Im going through it with them now because a engine I bought from them went bad on me out of nowhere and their technician said it was from overheating and the heat tabs melted off. The engine didnt overheat and the tabs are still on it. Had a shop tear the engine down and it was clean. It was lack of oil pressure from the oil pump. Will have to take them to court.

I was told a week ago they had a part I needed quickly but they had to order it and it would be there by today. I called today to check and was transfered 4 times and put on hold for a total of 48 minutes just to be informed that the order was never placed. Terrible company with awful customer service.

Everyone says its bad customer service has obviously never been to a junkyard. This place is clean and has AC for you to relax in while they pull your part. IF they say it will be ready tomorrow its ready. Fair prices and above all. They have CLEAN BATHROOMS!!!

Customer service sucks! Ordered part & it never came and when I called to follow up they had very nonchalant uncaring attitude...I advise not using this company if you need dependable service, I definitely will never rely on them again...

Always have correct parts and pleasant

Great for later model aftermarket parts..comes with warranty

A bit pricey but good selection

Great place for your used and new auto parts needs.

They helped by giving me names and numbers to places that might have had what I needed

I do not give one star but this place OMG worse customer services I never have!

Awesome place for parts

Ask to hold.the abruptly hung up

Order part that was on line for 49 and they try to charge me 75 for it it was on thwre web site wasted 2 weeks to tell me that what a joke dont buy from them look else where

Very professional