They were able to take care of my need for a State Inspection. When I called about availability, they were nice enough to suggest that I drop my truck off the evening prior so that I was at the front of the line in the morning. Great service!

Always very nice, cordial and they do a great job.

Guy at front counter was dismissive and condencending. Not sure what I did to him. This was last week but it just popped up in my Google maps today asking me how my experience was... Had Google not sent me a reminder I would certainly have forgotten to review this place. Im glad for this feature.

Had the worst of the worst experience over here, I took my car for replacing my brake calipers made me wait entire 2 days and then finally asks me to come down to the store and he says the whole brake line is missing which was right where it was supposed to be, which he would have seen if he would have checked the car or I dont know maybe he was trying to trick me to spend more money. Anyways I took the car to other place and they fixed it for me for a very reasonable price and within couple of hours which firststone took entire 2 days to tell me that things were missing which were not.Never going to this place and I highly recommend people to look for better place to take their car if you do not understand how your car works as you will be easily tricked.

This firestone is my go to place for car related stuff and I generally get an appointment fairly quickly and even on the same day compared to others. The recent for 1 star is the way they treated my friend. I have never seen firestone show some dumb kind of knowledge. Had to explain to him the problem over the phone and I doubt they even bothered to take off the tire. Told this was that was missing etc etc etc. Had to explain then even was called at the store to explain the same thing. Next day the firestone mechanic is again talking about same stuff to my friend which we already explained a day before in person that its not missing and the mechanic acknowledging its not missing. Not sure what was going on but if my friend was a real dumb person who had no support, they have would eaten him. It was that bad. Please fix yourself.

Update from below: Shaun, the manager, and I have talked and resolved some concerns, so I may feel secure in my transaction in the future. He is still the same great personnel that I hope will convey into the culture. I will add 1 more star.Previous review:20 bucks to put air and reset your tpms. They didnt consult me of the cost prior to operation. I could have just gone to the gas station for 2 bucks. Firestone needs to be honest. This will haunt them. I still love a couple of honest people there like Shaun and the Scottish looking mechanic. They care. But there are sharks. They and their nearest people to them will be affected for their unkindly or uncaring acts. Thats just how it works. Everyone has relativity. Even if you do not like the person, work to get things done right. The reward is greater when you do things right even if the customer is not likeable to you.Think of it as duty. I noticed the nice ones stayed looking the same. You think youre in control? Only if you do things right and fair that you will not speed up decay. No one is spared by this. The rule applies to all.

Customer service was terrible. The guy at the counter was rude and condescending. I tried asking for solutions, but he was pretty intent on giving me one word answers and not going out of his way to help me understand or explain the work that needed to be done.The most concerning was the fact that they left my truck unlocked over night. I got to the shop right before they closed, but the guy who was working had already locked the key up after servicing it. I told him my car appeared to be unlocked and he just said “I don’t know” as he proceeded to lock up. I believe this will be my last time taking my vehicle here.

Hit a giant pothole which messed up my alignment. Called and got a same day appointment for realignment. The lifetime alignment special for about $160 just paid for itself! Thanks for repairing my car so quickly. Great job to all!

Went in for an alignment and it already took longer than usual. Saw the truck parked outside for a while so I asked the front desk if it was ready. The front desk assistant had the worst attitude. She is rude and acted like the world owed her something. This is probably the worst Firestone Ive been to. Get better front desk staff please.

Shuan is great! He knows customer service. The whole time I am there and watching him work, I thinking, if I was undercover boss, I would have this guy running my company.

Though I had to wait a few minutes for someone to come to the front, the customer service was really good. The staff was very efficient and made sure that my car was kept clean during the process. I am very confident that I would return again.

I wish I could give you a better review but I cant. Pointed out so many problems in my truck that I was almost giving up on it. Overcharged me on the diagnosis, recommended further diagnosis which they still overcharged me. Claimed my gas cap was loose and some sensor issues, they claimed to fix it. Upon getting out of the parking lot, my check engine light was on again. I ended up taking the truck to a different place and it hasnt given me any problems anymore.

Staff was friendly and service was quick! All you need for a state inspection!

Look...I recommend this place to anyone! The store Manager, Shaun, was the biggest help and worked with me to get my car fixed and returned to me as soon as he could. The also help you with finances and have great customer care! I will be a returning customer and only come here as long as I am in VA! Thanks again for the great and fast service!!

This is my go too for car repair and never had a issue

Did not fix my issue and never checked my thermostat clips

Service was extremely slow, afterwards we found out why. The guy at the counter said oh by the way your truck is leaking brake fluid. I am convinced the shop loosened the brake line on the drivers side because the truck had just taken a 400 mile ride 2 days before, and moments before being here I was a couple miles up the road getting new wheels and tire and I personally inspected my brakes to check my pad wear, there was no brake fluid leaking. Also the reservoir was completely full which meant it literally just started leaking, when I got home the brake line was only hand tight. Shame on this shop for trying to target someone the way they did.

Took good care of me

Reasonable prices, great customer service

I went here for an inspection as I have several times before. This time when I asked to see the failed parts I was met with the most disrespectful condescending attitude I have come across in nearly any service industry. I will not be back, if a customer simply ask to see the faults there shouldnt be an issue providing the proof that something was/is wrong with the vehicle. Further there is no excuse for the attitude given to a customer who says can you show me, yes I want to see it in reference to failed parts on the vehicle.

Always great!

I felt really comfortable with having my car serviced here. I usually dont trust shops but everyone was so nice. My car was fixed right and in a timely manner. The shop itself was very well maintained and clean another plus in my book.

Always a good experience. Never feel pressured to do more than what I come in for. And thats big being a woman in a car shop.

Awesome Job! I came in with a flat tire and they got me in and out quickly with a new tire. The service rep that helped me at the front desk was very nice and helpful. Made my morning a lot less stressful.

We get free inspections at priority but I prefer to pay for it at Firestone. They have always been speedy and less of a hassle and the people are not only helpful but friendly.

Poor customer service. The guy I dealt with had an attitude when I dropped off and picked up my car. Gave short responses, acted like my inquiries were bothering him. Very disappointed with how they speak to customers.

Had a nail in my tire and they patched the tire for $20 bucks and it only took about 30 minutes.

Shaun & Bryan are the best. Very professional. Great customer service. Definitely takes good care of the customers. The whole team at this location is awesome. Ive personally experience issues at 2 other locations. I will only go to this firestone. I live in Virginia Beach however, theyre located in Chesapeake. But I know they will make sure Im good! Thank you all for your concerns about my car and myself!!!!!!

Great service,highly recommend

Their staff was extremely friendly. Offered many options, I felt welcomed and like they had my best interest in mind. Making suggestions that made since and offering an AMAZING customer experience. Ill definitely be recommending them to friends and family.Thank you Firestone Family on Battlefield!

The service here is fast, effective, and professional. I have the lifetime wheel alignment and every time I come Mr. Moye performs the wheel alignment on my Mustang . He does such a great job that I am getting maximum mileage from my tires and the car steers tight as a result. The store manager, Mr. Harrell always treats me courteous, respectful, and expresses great honesty in any diagnosis I have experienced in the past. The whole crew is great. Big shot out to William who got me in on a quick appointment at a moments notice!

The manager Shaun and assistant manager William displayed professionalism and patience. They explained everything in detail. They were also personable, I will be coming back.

Shaun Harrell he is awesome. He change my tires so quickly. He saw that I was in a rush and he got me in and out. Excellent customer service. I love Firestone. I never have any issues with them. But this locations is super fast.

Last visits for wifes vehicle have been very disappointing. I plan on finding somewhere where else for service from now on. Asked to change a deteriorated belt on the engine and was told they could not do the work because the alternator bolts were stripped and needed replaced. But, I had just replaced the alternator and knew this was not the case. I replaced the belt myself with no issues with alternate bolts. Then asked them to change the rear shocks and springs because the vehicle is bottoming out bad. I even gave them the part numbers for the components. They stated the springs did not need replaced and they could not replace the shocks because they had some special shocks that they could not match up. The shocks were readily available at advance auto, nothing special about them. Again I ended up doing the work myself. After replacing the shocks. It did not fully resolve the issue and the springs also need replaced as I originally stated. I also troubleshot and identified a refrigerant leak in the AC and asked them to replace the seal and recharge the system. They recharged the system without replacing the seal because they did not observe the leak themselves. The freon was so low the system was cutting off. Well the freon went somewhere didnt it. They put dye in the system and stated to wait until it leaks back down so they can see where the leak is with their own eyes. Meanwhile, we had to pay to recharge the system just to leak back down again. But, hey they did diagnose a bad gas cap. I am a capable mechanic but have a busy schedule so sometimes would rather pay someone else to do work. But, due to incompetence have ended up wasting my time and still ending up performing work myself. I used to get decent service at this location, but it has declined.

Fantastic service! Installed a new tire in less than thirty minutes. I would prefer they ask if you would like to add road hazard protection and provide the associated cost instead of automatically adding it. However, they did not charge me for labor!

It has been some time since my wife and I have been there. Now I remember how much we liked this place. Really friendly people, good products, fair prices. Great place. Highly recommend.

Connor was amazing and got me in on a moments notice for a vehicle inspection and tire replacement after a minor accident.Zach M. Volunteered to take care of my vehicle immediately, at the end of the day, rather than have me leave my vehicle for the work to be done the next morning. Great teamwork ..and great customer service!

My visit to this store was top notch! Shaun gave clear expectations of what was needed along with a timeline for completion. When I had questions about the service needed Jordan provided easy to understand explanations. Highly recommend this team to anyone that wants excellent, friendly, prompt service!

I love this FIRESTONE! Yesterday I had my Honda towed there, and when I called ahead, I let them know what I thought the issue was and that there was no rush because my mom could drive me in her car if I needed anything (my husband is deployed and I just had surgery). However, the sales advisor and the technicians had my car ready within hours! I was tickled to have that taken care of and have one less thing to worry about. An added bonus with Firestone is that all my cars’ records are in their computer—even from the other cities I’ve lived in. I definitely recommend this place!

I was very satisfied with my experience here. Brandon was very polite and helpful when scheduling two appointments for different cars over the phone. They got our cars in very quickly when we arrived, and took really good care of us even though our cars were more complicated than any of us were expecting. Very quick service as well. I would definitely go back here!

Sean and staff are always helpful and friendly

They always have fast friendly service. I trust them with all of my cars. They have never steered me in the wrong direction. Shawn and Brian really know there stuff.

I get all my service and tires at this location. They keep me and my family on the road safe! Bring them your vehicle you wont be disappointed!! Great service center.

They got me an incredible deal on a full set of tires! Service was fast and professional. They even did a free inspection of several areas of the vehicle that I wanted looked at. Would definitely take my business back to this Firestone location.

I was very pleased with the service that I received at Firestone. They were very friendly, and got my car in and out in an efficient manner. Exactly what I looked for in a mechanic. Id would go back.

Shaun Harrell was so helpful because I am a female who knows nothing at all about a car but how to put gas in it and ride, he didnt make me feel stupid at all. Im very happy with the service I received.A Amazing Staff!!

I had an appointment this morning at 7:30am and i was out by 8am. Shaun was an absolute pleasure to work with and made a stressful situation for me a lot better, he possesses great customer service skills and genuinely cared about my problem. I received a new tire at a great price and had it put on my car quickly and professionally. Highly recommend Shaun and Staff for all your car care needs. Thanks guys at Firestone!

Great customer service experience.Im not usually a fan of Corporate Service Centers. They tend to be over priced and you become just a number rather than receiving personal customer attention.Shaun H. The store manager took great care and listened to all my needs.He and his staff did a fair priced repair on my vehicle.

Awesome service! I had an alignment done and barely had to wait. I liked that I could schedule an appointment!

Had a flat tire I needed fixed today at 430 this afternoon and Will and Connor hooked me up after the location in Grassfield would not. Thanks again guys I really appreciate it. Firestone Battlefield customer for life.

Hattie excellent experience. Fast and efficient and very friendly service.

Great. Very courteous and professional personnel.

Very helpful and knowledgeable. Love the fact they were willing to get me in and out in a timely manner even after Iworked a 12hr shift the night before. Great customer service. Thank you Shaun and Brandon.

Told.me i needed 2000$ worth of work. I took it somewhere else to double check. They did the same services for half the money. Felt very taken advantage of.

Good experience

Shaun and company are awesome. Always friendly and do their best to get your service done quickly, with a smile and at a great price.

Shaun is very knowledgeable about anything that may be going on with your vehicle. The service is excellent!!! I would recommend this place of business to anyone.

The service at this location was wonderful. A few people to mention : Shawn, Crys, and a very tall guy I believe his name is William. I cant believe the knowledge of this shop and the great customer service. As long as you guys stay with firestone I will be a customer for life.

The worst experience ever. They did a diagnostic on my car and never fixed the issue . They came up with more issue that i needed to get done. Charge me up to 900. And my car is still not fixed! I wouldnt even give them a star.

As with all auto service the buyer must be careful, the service here is overall very good and products offered are high quality.

Knowledgeable & helpful with my tire needs

When shopping for tires, this location was the third shop I called and the 8th or 9th place online I looked at. The first two calls were to other large chains who took forever to give me a price. One of them actually left me on hold for over 12 minutes so I just hung up. Never did get a price from them. Shaun at Firestone quickly looked up the information needed and gave me an out-the-door price including everything. My car was ready as promised and the check in and check out process was fast and friendly. Finding a shop I can trust is important to me as a woman. Shaun and his team have made a great first impression. I will use them again for my mechanical and tire needs.

As a women I have been so afraid of finding people to work on my car! Firestone on battlefield was the only place I ever trusted to work on my car, but after putting my life in danger they lost my trust. There was this weird sound coming from my front right tire, I even paid them 25 bucks to find the problem. They were so focus on forcing me to get my shocks done, that I had been diagnosed weeks prior that they didnt care to do the full inspection I paid for. They told me the sound I heard was just my shock and I kept telling them no. This sound is coming from the front of my car and it sounds like a jet taking off. So I decided to stop fighting, hey they must be right maybe its just my shocks.I took there advice and said I will work on saving the 500 bucks to fix the two shock in the back. During this time I drove to DC Maryland twice within a month or two, when I got back into town I decided to get my shock down to fix the problem so the crazy sound coming from my car will end . As I came back to pick up my car from repairs the guy at the front desk was like Oh we find this noise coming from your right front wheel. You have a bad wheel bearing, and if you dont get that done it could be catastrophic your tire could lock up as you are driving. I asked how much it was and he said around 450. I was so mad, had I know when I asked them to fine the problem almost a month and half ago, I would have got that done first, because a bad wheel bearing is 100 times worst then some bad shocks. Firestone doesnt care about your life they just want all the money you dont have. Everytime I went they always tried making me get a credit card. Oh and everything is overpriced and they make like 200% profit on the part they sell you. I will always be so hurt by them, because I truly loved there service and some of the people that worked there, but they didnt care that they put me in so much danger!

Shaun was very helpful as well as, informative about all my questions and concerns throughout the process of getting my vehicle back in commission. Would recommend this place to everyone.

Took my truck in for new tires, I ordered them online and had them shipped to the store. No problems. They install the tires, everything was fine. Typical wait times and typical service. I finally get my truck back, drive home and look at the tire with a friend, when i start to notice scratches on every single rim, this was from the machine used to mount the tire. This is a stock rim, nothing aftermarket on the truck, the quality of workmanship is extremely poor. extremely disappointed with the outcome, do not recommend this installer. I was told by the girl at the desk there is nothing she can do for me! What kind of service is that! Dont go here!

I blew out a tire just doors down from this establishment. I was scared out of my wits. Because my car is all wheel drive it turned out I needed to replace all 4. The tires needed had to be brought from another location. Within 3 hours, I had all new high quality tires, alignment and state inspection done. Everyone there was courteous and very kind and helpful.

I have been going to this location since 1994. Took my truck in for state inspection. The manager said I needed new wiper blades before it could pass inspection which the in store was 20 dollars. I told the manager that I can purchase a pair from Walmart for a much cheaper price. He said that my truck would fail inspection. I told him pull up my history on the computer. Ive been bringing my two cars here for 20 years. It didnt matter to him. I will never patronize that location again. Beware of bad customer service. Your loyalty doesnt matter.

Love these guys! Always honest about what my vehicle needs, as well as what is most important to complete. They come through for me every time!

Fast service. On a busy day also. Great techs

Theyre tire prices a to high. They tried to sell me 2 tires. I bought the exact same tires for $70 less somewhere else.

I recently had work done to my vehicle there and thought it would be a good time to go ahead and do my inspection early. All services performed were fine except for the state inspection. The onsite inspector is going to look for every possible piece wrong with your car. Im presuming hes getting a hefty commission off of it, which makes sense. Upon rejection of the vehicle inspection, one item in particular stood out. The headlamp alignment. Charging $30 dollars to align headlights seemed like a ripoff. So i took it to an off duty city employee mechanic i knew and he told me it wasnt off by much at all, and fixed it. I took it back to firestone, and the inspector said. one of the two headlights was just outside the tolerance. At this point, i laughed and agreed to pay it. Instead of me getting upset, i decided to write a one star review about how you can spend several hundred dollars at firestone, and still get nickeled and dimed all the way through checkout.

Very knowledgeable staff just have the tires i needed

I enjoy my experience ..Shaun n associates, make me feel special every visit. Shaun is an excellent mamager.He has knowledge of products, and gives honest assessment to each question..the coffee is awful lol..

Top notch guys. Will deffinetly be back the next time I need work done. Saved my butt today. Thanks again!

I took my car into get oil changed.i have an old classic car with a brand new engine in it, 300 miles on it. The valve cover gasket blew out driving it to Chesapeake from across the state. They called me and told me they couldnt change the oil because engine was covered ( valve gasket, I figured it out in 2 minutes). They dropped my car down and gave me keys. I drove maybe 2 miles pulled over to check the oil and it wasnt even on dip stick. They didnt even check the oil in the car! It could have blew up my NEW engine! It gets worse, I also had a set of rims on the car, they knocked the energy brake line clip into the rim so it was rubbing. I also asked them not to lock the door and they did, not it wont unlock! They could have blow up my engine, broke emergency break cable and cant follow directions. To say the least I will never be back and I suggest if you have to go to Firestone pick another one!

Ive been here twice and experienced quick and extremely friendly honest service.10/10 would return.

Good people who give an honest effort at repairing your vehicle. Had tires put on and the job was done well. The time before that was inspection of my large commercial box truck.

They were quick and did good work. They are expensive though.

Excellent service. Highly recommendVery friendly too. Prices reasonable.

Melissa was very helpful and went out of her way to get me the tires I needed! Great customer service.

Always a pleasure to work with Shaun and his team. They always provide excellent customer service.

Great technicians. For alignments, tires, state inspections, and general maintenance. I get my alignments and tire install done here.

Had tires installed here quickly, tech was knowledgable and thorough. He sctually torqued the lugs correctly as well, didnt just impact them on. Love the Firestone All Season tires.

Jasmine and Jordan stayed late so i could come in and get a new tire!!! They were awesome and i was there for less than 20 minutes!!!! You are now my favorite firestone!!!

Its good if you have time to go twice.

Fabulous! Broke down here, on our way from Baltimore to the outer banks. These guys took great care of us! Fixed the things others had done wrong, made sure we wouldnt break down again. Even drove us between hotel and shop! Wouldnt get this back home. Van runs great!!

These guys are super helpful and I have never felt scammed. They are honest and always work hard to fit me in when I need service.

The people were very accommodating and were able to repair my tire without giving me any issues. The amount of time I spent here was surprisingly very little in comparison to other locations.

Good prices. The techs are super nice.

I had been experiencing problems with my vehicles brakes skipping while braking when it was raining, requiring me to give an extra 50-100 feet of braking distance. I had been to many shops but no one could figure out what was causing it. I brought my car here because my Dad had been coming here for decades. I told the guy I didnt want them to look at it, I just wanted a brake overhaul (all of the brake pads, the front calipers and rotors and the rear drums and brake fittings). I had to argue with the guy to finally get him to agree to do it and paid my $800. Two weeks later it rained and my car had the same problems so I took a look at it myself. All of the pads were new, but the calipers had gouges on the side from a screwdriver; a mark another shop had put in them many years ago. The rotors had old grooves in them and the drums were still caked in rust. The brake fitting springs rated for 20-40lbs squished effortlessly between my pinky and thumb. I bought new fitting for $5 from Advance Auto and while replacing them noticed the emergency brake bar on the passenger side was backwards. This was pressing the primary shoe against the rotor and keeping it from retracting, which in turn kept the secondary shoe from contacting the rotor. I flipped it around and never had that problem again.It was then that I remembered these symptoms had appeared shortly after I had brought my car here for an inspection, and they told me I needed my emergency brake adjusted.I wouldnt advise coming here unless you know a thing or two about cars, dont mind inspecting their work every time they do it to make sure they actually did it, and/or enjoy lawsuits.

Very honest and professional people, I felt at ease going there.

Great service, and got the job done. Keep up the great work.

Got me in and out decent prices for the work I got done very informative

Customer service was great. Took their time and got the job done right

Quick and affordable services

Fast, friendly service. Didnt try to upsale me anything like most places do.

Great customer service both on the phone and in person. In and out for a tire change in about and hour.

Superb and prompt service. Fit me in last minute for an alignment.

Good service over the years Ive been going there.

This is my spot, but th hey are expensive.