They first complimented my 4Runner when I pulled in. The Service Advisor, Shawn was engaging and answered my questions professionally. Great experience. Will be back again.

Every single employee in the Service Department- from the person checking me in to the counter staff- was extremely courteous, pleasant, and professional. The entire process was easy and efficient and surprisingly quick.Well done.

First team Toyota, Charles Barker Toyota. I bought my 2012 Toyota from Charles Barker. I go to First Team because they are closer to my residence. I know that all Toyota dealership mechanics are certified. Every Toyota dealership backs up everything they do. Most Americans have had terrible experiences with mechanics. Cost is the number one indicator when we choose how to get the vehicle back on the road. Statistically proven, the biggest rip off in the US is vehicle oil changes. Toyota dealerships will never take advantage of you. Yes it costs more. But no matter what, you always get what you pay for at First team and Toyota dealerships.First Teams body shop manager helped me with an insurance claim. Dump truck carrying stone, hit a bad bump, rocks came out, dings on the hood and roof. Insurance says an 8 year old truck will have lots of dings, I was going to pay out of pocket for the hood. First team shop manager took pictures, and handled the argument with my insurance adjuster. A 2200 hundred dollar paint repair for the hood and the roof only cost the deductable. Toyota said one week to repair the damage. One week later I picked up my truck. Toyota stated the paint repair warranty lasts the life of the truck, (bubbling, peeling). Wait 30 says before using a car sealant finish. FYI: Car Wax from ANY maker may look great, but doesnt last, a waste of time and money. Google the new technology for car sealant liquids.In todays world and yesterdays,,,Its never easy to trust mechanics. First Team Toyota is trustworthy for everything mechanical and body.

The young guy (not Paul) at the service desk was not helpful at all. I ended up going to another first team dealership.

Beware the unadvertised $100 diagnostic fee! While not an uncommon fee, this is the first shop Ive ever worked with who didnt advertise it (looked for signage, none anywhere), didnt mention it during scheduling, and didnt mention it when discussing service with service tech. When I suggested they not charge me if they didnt communicate properly I was threatened with a lien on my vehicle. There are other shops who do the same work and in a more professional manner.

Theres so many good things to say but I dont know where to start. They are very dependable, professional and I love the fact that they have a safe and clean environment to wait at while your vehicle is being worked on.

Theres none better!