We have had them for about 7 years. Never had problems with them except when they came out to change the batteries they didn’t come with enough so had to take off to reschedule for them to come back out. When I called to reschedule the guy on the phone was not professional and was rude. Other then those two incidents they have been a good company.

Clyde is the best Field Service Technician on the planet! He went above and beyond to make sure our home was safe and sound, even coming by late on a Friday evening to make sure our needs were met. We are incredibly grateful for his hard work and commitment to getting the job done. Thank you!

I have to admit when I call Vector securityThey do respond in a timely fashion.THANK you Vector! To Sean my Tec you are the best keep up the good work👍

Technician telephoned prior to visit and when completed with the upgrade install, took the time to walk me through all of the improvements. Made sure every aspect was communicating with the others and that everything worked as listed. I would like to thank this technician for all of his time and teaching.

Mr. Sean Miller was both professional and personal in his approach. He was very Knowledgeable in his trade and shared it with clarity and understanding. He was patient and kind! He displayed such warmth and care to assure my husband and I understood how to navigate the system. His day was said to be a busy one, yet he never made us feel like we were less important or an end of the day job. It was evident from the start that he was a man who genuinely cared for the customer and wanted to resolve our concerns. We were very pleased with Mr. Miller and deem him as one of the best!Willie and Decorious Vines

Very pleased with the service that Vector Security provides. Our dedicated tech Sean Miller is always spot on with handling issues that may arise and goes above and beyond to ensure complete satisfaction each time. Vector Security has been a trusted company that weve used for nearly 10 years.

Thank you Mr. Miller for coming in a timely manner and repairing our system making sure it is clean and nice. Mr. Miller was efficient and quick.Thank you again.

After several prior calls/attempts to Vector Security to troubleshoot the problem with our doorbell chime, Sean diligently researched the issue and provided resolution. Sean is very professional and we greatly appreciate his assistance with resolving our security system issue.

Sean was very knowledgeable about his work. He took the time to explain everything and what everything meant. He fixed the problem in no time at all. He also change all my batteries since my system has been down for about 2/3 months. I will be asking for him to return to replace the radio to 5G:)

The tech was awesome. Got the job done and showed us all the ins and outs in good timing. He was also funny too! Keep this up!

The team at Vector did an amazing job. They were very knowledgeable about what items were best and why and did a great job of answering all my questions. They were very flexible with my schedule and helped ease all my wife and I concerns. I immediately informed a friend of Vector and its services due to how well the Vector team treated me when helping me out.

Weve been with Vector for almost 20 years. Would reccomend! Our tech, Sean, is very courteous & helpful!

Shawn is very professional and very knowledgeable. It is apparent the customer service is a top priority with Shawn and Matt. They work very well together. They ensure our needs are met before leaving. They explain everything they are doing so we understand what the issues are and how they were resolved.Thank you!

Sean from Vector Security is very tentative always helpful and polite for every need. If you request service, request Sean. You won’t be disappointed! 👍

He was awesome and well respectful with his work. Im glad I had a chance to meet him good job.

The installer was excellent, professional, and kept a clean work environment no matter what stage of the install he was in! More than pleased with the work he did!! Would highly recommend him to anyone for the install. He also informed me very well on how to operate the system like I can without a doubt operate that system with my eyes closed. Very great experience!

A friend recommended me this company. I gave them business. I was sitting next to him while he was talking to the manager to resolve some billing issues and the lady on the other side don’t care . She was horrible. I will wait for year and cancel all my store service from this company for sure.

Mr. Miller was very courteous, friendly and professional. He was COVID conscious and informed of us new products that we could upgrade to. We are thinking about upgrading just havent made a final decision. He was on time and replied to questions in a timely manner. Thank you for the outstanding service.

EXCELLENT CUSTOMER SERVICE. SEAN was very polite, explained everything so I could understand. VECTOR SECURITY technicians have ALWAYS been very professional: calling when they were on their way or if they might be a little late.I have been with them for over 20 years. I HIGHLY RECOMMEND!!!

I dont leave negative reviews. I know how damaging a bad review can be.I am small business owner and before the pandemic, I had two thriving businesses. In May I had to close one of them. Vector Security doesnt care about their costumers. Only about taking their money. I am paying for a security system that I am no longer using because I lost my business due to the pandemic. Their response....Sorry, Too bad! AND it only took a MONTH for them to tell me that. NO ONE responses to their voicemails or emails when there is a problem. To make us continually pay for a system that is not being used and, under these circumstances, is just poor business ethics. The customer service is horrible and there is no communication between the person scheduling appointments and the tech. The other system I am paying for doesnt work... I have had 4 techs come out and mess with it and the battery still dies every day even though its plugged in. A tech was scheduled to come and replace the faulty panel however he was not informed that he was. I explained my frustrations to Matt and he listened. He was able to make some calls and came back to replace the faulty panel that has giving me trouble for the last year. To be clear my frustration is not with the customer service of the techs. Matt was more helpful today than anyone that I have spoken to at Vector. My issue is it took a year to fix it the problem and I’m still paying for system can’t even use or even have!Find a local company that wants your business and who cares about your business.

I couldn’t have asked for better service! After numerous attempts to get this system Mr Poole came as scheduled and installed my system in no time. He was quick and more than that efficient. After installation he sat down and went step by step in how to operate this new system. His patience is awesome as I am not high tech at all! Hats off to Mr Poole!!!

The technician was prompt with his timing. He was very courteous, informative, and even let me know that my doorbell was outdated and scheduled me to get it replaced in the near future! Thank you for your time sir!

Sales man Glenn West over in the Newport News area. Most unprofessional sales man I have ever met. I chose not to go with this company due to having a home security system already in-place. He stocked outside of our home and after I informed him over the phone that I wasn’t going with his system, he called me “stupid” and sped off down the road. If this represents the company I would highly suggest looking elsewhere.

Sean was excellent. Took time to explain every feature and showed me how to use. I really appreciate his patience. He lined up the camera perfectly and trimmed branches that were in the way. Sean went far beyond expectations!

Great service! Technician went over and beyond!

Anytime we need support with equipment Vector responses timely. Scheduling to have a Technician come out is also timely. Weve had Matt for the past 2 services. Matt is friendly and knowledgeable and works at a good pace. Weve had Vector for at least 13 years and have never once considered switching providers. Our sales associate is also helpful, personable and knowledgeable. Overall very satisfied with Vector Services.

Both Techs Rigel, Sean Miller were extremely patient, helpful and willing to help us get our commercial security system up an running.

Vector installed a door lock last week. Which has had mechanical errors since then. This morning it left me locked out of my house (no one engaged the lock) with my small children for nearly 20 mins. After calling vector they said they could get someone out on Thursday. In the meantime there solution is don’t use the lock. Which means in the event of a fire one of our two exits is unusable. They also recommended that I do not lock the lock for two days. Leaving my home and family vulnerable to break ins. Just remember vector priorities family safety (not). This would be our tenth year with vector and we will definitely be looking for other options.

Bill Beery from Vector trespassed on my home in Norfolk on October 20th to cram Vector Security advertisements through my door. There are no trespassing and no soliciting signs posted. But like a textbook Narcissist he felt those rules dont apply to him. And worse yet, instead of the mailbox like any sane salesman he wanted to force his papers through the front door itself.I wouldnt trust my security to a Narcissist. Will you?

The technician called prior to his arrival and was on time. He was polite, quite knowledgeable and completed the job in a timely manner. It was a pleasure doing business with him. Hopefully, I will not need service in the near future but if so, I would prefer to have the same gentleman again. Mr. P is an asset to your company. Was not sure if it was appropriate to use his given name since this is posting publicly. Thank you. 2/14/2020

We had a technician come out to our church this morning to address 3 issues weve been having. I SO appreciate that our Saturday appointment was moved to today so I didnt have to ask a staff or volunteer to be here when the building was closed. Sean went down our list of concerns and took care of each issue and clearly explained what hed done and what to do in the future if not resolved. This was one of our best experiences with Vector since we began using your company. We felt heard, understood and valued.

Clyde Poole is our service tech and has been for several years. Clyde does a great job taking care of our security system. He always goes above and beyond to make sure our system is working properly and takes the time to answer any questions and take care of any needs we have. He is the only service tech we schedule installations or repairs with Vector. We believe he is a Great asset to Vector.Thanks you,Robbie Hunger

Vector Security is up to date on security needs and every tech that has been to our house has been courteous and fixed whatever issue we were having in a timely manor.

I’ve been with Vector Security for over 10 years for cameras as well as security for my home. Their technicians are very knowledgeable, very considerate, and you don’t have to ask them to put on booties. Customer forever!MAM.

I would like to take this opportunity to Thank your technician Sean for his excellent customer service, Sean goes the extra mile. He is very professional, knowledgeable and cares about his customers. Sean is an asset to your company and represents Vector Security to the fullest. Its nice to see how he takes pride in work as well as the company.I recently upgraded my alarm system an I was having problems understanding how to operate some of the features an once again Sean came to the rescue...Theres no words to describe the Professional, Genuine Customer Service Sean provides for his customers an the representation that he displays for Vector Security. People like Sean makes you want stay with the Company..even if things would go south..as long as Sean is with Vector Security I rest in knowing Sean will make it right, he genuinely cares that his customers are happy. Thank You Sean for making my experience with Vector a pleasant one. 😊

Vector Security has been good to work with for many years now. We feel safe under the security and services they provide. The are prompt when we call, and always answer any questions we may have. Their technicians and knowledgeable and always polite. We are highly confident in what they provide.

Sean the tech on a service call initiated by Vector was very professional.He took the time to explain our issues to me, correct them and educate me on other facets of our system. Super nice and helpful...5 stars!!

Great security company. Have always quickly addressed any issues that come up and are always responsive to any of my security needs. Sean did a great job getting my doorbell fixed after a night of constant ringing. Very pleased.

Vector Security is a professional company that always service customers with sincere and honest workers. They are top notch when you need assistance in securing your business or residence. Give them a try, they will not fail and will be fair to deliver the service products you desire.

Sean Miller is an excellent technician! He even helped me with a problem I didnt think was fixable. He even cleaned the detector cover.

I am excited with my new security system. Rigell (Tech) did a great job explaining in details how to use the system. Now, I feel safe leaving the house. Again, I love my security system.

Great service from Sean, got us up a running again.

Vector has always been great. Their tech installer, Rigel, was the best. His training was outstanding. Thank you.

Excellent service and extremely thorough. He took his time in explaining, mannerly, and punctual.

I have been a customer for 20+ years. Ive just updated my panel and its going to take sometime to get used to it. But I am very pleased with Vector and Sean as my technician. Im pleased with all your techs that come to my house! Thank you for protecting my home all thwae years!

Ive had your system for 6 years and have been pleased with the service. The monitoring service responds quickly when I set my alarm off. Ive had problems with my doorbell camera but it has always been taken care of by the service department and techs. I recommend Vector!

I recently had switched my alarm system service over to Vector security. I had the pleasure of working with Mr. Stacy Stewart. I really loved that I was able to schedule right away and Mr. Stewart came to my home prepared. I had several questions about my new system and Mr. Stewart was able to answer all of my questions effectively and he made me feel very secure. Im very pleased with the service I have received and highly recommend Vector to all of my family and friends. The customer service has been phenomenal. So happy I switched over.

I have been a Vector customer for many years and this company is second to none in home security, and I must give credit to Clyde that works for Vector installing security systems, he is the very best. Thank you Clyde and Vector Security.

We have been customers for 20 years. Sean installed our system and we have been very happy with the service he provides. He definitely goes above and beyond and is an asset to your company.

Vector Security technician Clyde Poole is very professional, friendly and knowledable. Excellent Customer support. Highly recommended home security system!

My technician Sean was very nice and friendly. His customer service skills are excellent!

Sean is the best service technician weve had! He is always professional and courteous and trying his best to help us out!

Everything went smoothly.... Matt was very informative and answered all my questions. Thanks Matt!

My husband and I have had Vector security system for over ten years and have been very pleased with the system as well as the customer service. So today, we updated our system. We met with Mr. Lamont who shared with us the new technology and tailored our upgraded system according to our needs. We were very pleased with his professionalism and knowledge of the system. We additionally look forward to using a more updated version as we continue to be Vector customers.

My Service technician Sean Miller had done a great job, and explaining new technologies of systems that they have to offer. I would Definitely recommendVector Securitys tech and services.

I like vector. I’ve been with Vector for 3 years. I had problems with a door in my house but it has been since taken care of. I would recommend Vector to all my friends. Thank you!

Hey i was very pleased with your vectorTECHNICIAN MR . CLYDE POOLE, HE WAS VERY NICE, VERY KNOWLEDGEABLE OF HIS JOB, *****

I never write negative reviews, but hiring this company for my security needs was a huge mistake on my part. When the salesman came to my house over 2 years ago I shouldve known something was wrong right away. He showed up late and could not even manage to get his computer to work. Resulting in him having to write up my contract by hand on a form he was clearly unfamiliar with. I was told that day that after 2 years of service, I would have the option to cancel of my contract with no fee whatsoever, and that if I had an issue to ask for him.Now that it has been over 2 years, I contacted Vectors local office and attempted to cancel my contract (for a list of reasons I wont go into here). However, I am being told that the salesmen was incorrect with the information given to me, and in fact signed me up for their standard 3 year contract (which will renew without notice, by the way.. so beware of that). Leaving me to pay for another 10 months of a service I do not use or trust. Please, learn from my mistake and invest your money elsewhere. Great companies would do anything for their customers.

Have been very satisfied with Vector Security at my home! Technician Clyde Poole came to service system and was very polite and informative.

Sean Miller my technician was very professional and courtesy, he took the time that I needed for him to explain the new added equipment and how to make the necessary adjustments when needed.

I would recommend Vector for your home security system. The technicians are knowledgeable, friendly and on time.

The technician was courteous friendly prompt and very professional. Hopefully he will be the same one to reinstall my equipment next month

I have had many company installers in my home throughout the years but never someone that took the time that Rigel Niemi-Rischitelli did when he upgraded my security system. Rigel took the time to trouble shoot the connection to my WiFi system and work through and determine what was causing the issue. He walked my wife and I through downloading the app and explained every part and made recommendations about the settings which we appreciated. He was personable, friendly with a great sense of humor. Rigel is the type of person Vector Security is lucky to have representing the company. I have no second thoughts about giving him 5 stars.

I have been a customer 20 years +. And have gotten great service. I was one of Virginia Beach first customer. Whenever i have a problem, i can always call on Sean ti take care of the problem. Only problem i have is scheduling. Other than that, i recommend Vector.

Mr. Sean and Mr. Clyde are two wonderful tech that I have had the pleasure of meeting. I was having people with my service called the office within two days someone was here fixing the issue with a smile on their face. Mr. Sean is very professional, knowable, kind. He will not stop until the work is completed and the customer is Satisfied! Vector Security is FAMILY ! If you are looking for an alarm company please give Vector Security a call. You want be disappointed or dissatisfaction.. THANK YALLSO VERY MUCH!

I am a former ADT customer and I was so impressed with my meeting with the Vector Sales Rep, Stacy Stewart, that I convinced my husband to switch over to Vector. He was so knowledgeable and personable, it really was a breath of fresh air to have such outstanding customer service. He made sure we got a plan that met our budget, made sure our new equipment was even better than the previous company and went as far as to deliver our house numbers when our installer just happen to be out. He followed up as well. So far so good with Vector, no problems, and I have already recommended Stacy and the company to others.

Sean arrived promptly, very cautious . Fixed our technical issue quickly, provided us a contact number for any future issues .

Matthew and Sean were professional and worked efficiently and effectively in resolving the matter. Thank you for sending them.

Rigel did a fantastic job. He was friendly and helpful

The technology this company uses isoutdated. I honestly feel sorry for the Sales Reps selling this trashhhhhh. Please do your research theyre far better option for half the price with no contracts!!! THERE IS A REASON THEYRE NUMBER 4 IN THE SECURITY INDUSTRY! Why go with number 4 for more money and less technology. LIVE INTELLIGENTLY! Stay away from this company and their fat worthless boss that cant even motivate himself to get out of his chair!

Sean, Vector itself, had been Awesome these almost 3 years. I look forward to having this company for many years to come, as long as the price is Right?!🤗🤗😁😁

Im glad i meet Sean he dont stop,he found the problem and fixed. Good technician

I’ve used multiple companies in the past and have had the best service by far with Vector!

I have been with Vector Security for the past 17 years. They are always very polite and have good customer service. Whenever my alarm has been triggered, they are responsive each time. I renewed with Doug today. He accommodated my schedule to meet with me in the evening. Doug was very positive, did not pressure me, and gave me a package to meet my needs. I also spoke with Gerard who was also very positive and willing to work with me to get me what I needed. He gave me an awesome deal! I feel confident that I made right choice in choosing to stay with Vector. :)

Awesome customer service! Prompt and professional. I wouldn’t trust my home security to anyone else!

Showed great tenacity in resolving my problem all the technicians from vector security have treated myself and my family with respect and kindness. Big thanks to Sean Mille, Matt Sterner, and Clyde Poole for all their hard work..

I switched Vector when ADT tried to charge me 3000 dollars for an installation. Insane!!!! Vector charged a fraction of the price and has been consistently giving good service. It took two or three times to get it installed correctly but I am a patient person and they were polite. Two of my windows still arent detected on the system at all which is why I bump it to four stars. I had told them and texted them the information about the pieces on the windows they still never worked.

I really love the service I receive through Vector Security from the sales person Doug Lamont and the team that comes out to help keep my system up and running. Being a customer for sixteen years is a plus for me to be secure by Vector Security. Thanks to you all for you hard work and continue support in keeping us safe.

Vector Security is Awesome. Stacy Stewart was my rep and he really did a great job with helping us secure our home. He even went the extra mile and set up my email for me. Thanks Vector Security and thank you Stacy. #Client4Ever

Professional and courteous.

They were understanding to my situation and were able to install same week I requested service. I have not had any issues with billing or system malfunctions. The system works as advertised. I am currently moving and will need to transfer services. I will update my post after to update everyone on the experience in transferring my service from one location to another.

I was having an issue with my alarm system.Clyde Poole was sent prompting to my home to troubleshoot and fix any outstanding issues. Clyde was extremely knowledgeable, professional and COURTEOUS. Clyde saved Vector Security a long time customer today. He is definitely an asset to the company.

Darren is awesome. Completely honest, up front and helpful. Resolved my problem right away and advised me on upgrade services. Highly recommend vector. I have been a customer for over 15 years.

Rigel Rischitelli is awesome. I had a ton of questions about home security and he was able to answer all of them. The best part is that the systems are affordable and easy to use. Thank you Rigel for all your great customer service!

Darren was very helpful! He was professional and took the time to explain how to set up the camera settings. Vector Security is doing a good job!

Really frustrating trying to get through the beuracracy and handed off from person to person a Vector. Id love to add more features and components to my existing system, but I keep getting no response, the web request form to schedule an appointment doesnt work, I call and cant reach anyone that can help. Do you hear me, Vector??? Im trying to give you money! How much more difficult can you make this? Guess existing customers arent important compared to new sales.

Sean Miller did our Inspection. Excellent service.

Sean Did a great job and was very professional.

The tech I had did a really great job of explaining all the features and options, as well as the equipment I got! Thank you for helping me feel safer!

Mr. Clyde Poole is very professional, informative, and engaging.

Expensive monthly and when calls are made!!! About $100 for every service call. Every little thing is $10 extra a month. Dont waste you money for the same services as everyone else.

Great service! They offered the best options to provide security for my family.

Rigel the technician was really nice.

This is the absolute worst company I have ever dealt with. They never show up for appointments and never answer the phones.

Darren arrived on time (!) and quickly replaced our battery. He told me about additional upgrades we could and even offered to do one today.

Always polite, knowledgeable and very professional!!

Darren was our tech. He was on time and very professional. He repaired the the problem. Very impressed with his knowledge and assisting in my lack of.

Job done fast, great person...Darren Blom is great, and even included the upgrades I can do to my system thanks Vector security

Daren with Vector came out and re-installed my sensors on the doors for me after having my doors replaced no thanks to hurricane matthew. Very fast and efficient . Thank you

Absolutely disappointed from the get go! First, I accidentally set off the alarm days after it was installed, I accidentally tripped it for less than a second and I waited for the call from dispatch and received nothing. I go outside in my garage to unpack more stuff since moving in, next thing I know I have cops flying up to my house giving me task directions demanding I ID myself and they followed me asking me to keep my hands where they can be seen when I went to get my wallet and show my IDs. The police informed me they were dispatched by Vector Security after I never answered their calls. After the police left I checked my cell and house phones and.....nothing! Vector never called and so I got a warning and a fine for false alarm. Also, I repeatedly received past due notices and would call in and give my credit card number and would be told, thank you, your acct is updated. -Apparently not, I would get another past due notice.-Where is a little thing called quality assurance and customer service these days? Oh also, I never got a sign in my yard after being told twice after calling twice Id have one tomorrow and not to mention telling all the salesman who have since visited my house who said they would get me one, too. -Guess what, going on three years since moving in and no sign! I do not recommend Vector and will never use Vector again and to anyone considering them, dont just take my word for it, read all the other countless reviews of unsatisfied customers. Spend a few extra bucks and get ADT, or anyone else for that matter just not Vector.