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T-Mobile
4200 Portsmouth Blvd #468, Chesapeake, VA 23321, United States
Appearance
T-Mobile
Comments
Do
Review №1

Very nice young man who was also very helpful and knowledgeable.

Ja
Review №2

Honestly, the fact this location is still open is shocking. Theyve gone downhill in the past few years. Ive had two bad experiences there in less than a week; the first time there was someone without a mask which is a no go for me in a pandemic, so I instantly left. The second time was even worse as there was only one guy working who was helping someone, all the while clearly facetiming a friend AND he then walked off to go chat with someone. I left after seeing that. Go to the T-Mobile outside the mall by the 7-11. Better employees and they seem to be better stocked.

An
Review №3

Great friendly atmosphere! Very friendly and knowledgeable staff! Thanks to you all.

Br
Review №4

I was at the mall earlier this week and was going to try and drop by and see what itd take to switch my wife and kids and I to tmobile. When we swung by there were two employees, none of who were wearing masks, and a mob of customers, most of whom were not wearing masks. I definitely get that they are uncomfortable and annoying to wear but since I have people in my house who are high risk, I decided to definitely avoid tmobile. I doubt Ill go back and try to switch even after covid.

Cr
Review №5

I upgraded this past weekend and was helped by Fred. This young man was very knowledgeable about the products my wife and I were getting and even put us on to some new apps we knew nothing about. I FLOODED this man with questions and he never stumbled. He had a knowledgeable answer for every single one. His customer service was exceptional and refreshing. I will be going to this location from now on with all my cellular needs. Thanks Fred!

J
Review №6

Worst service Ive ever had at a Tmobile store. The guy working was more concerned talking to his friends rather than help customers.Have had to call 2 times and the guy who answered gave me wrong information.Will go to a different store from now on

NA
Review №7

This store has helped me out a lot! The managers where professional and knowledgeable. The energy was positive. AWESOME LOCATION AND STAFF!

Cy
Review №8

The youngman was absolutely awesome. He had excellent customer service skill. Very helpful.

Da
Review №9

Lost all service on my phone when I pulled into my driveway this evening. So I left to this location, its closest to my house to find out why. I entered the store really upset because I couldnt get service. When I got service the rep I spoke with couldnt help me because it was only around my house that service dropped off. I had a bad day and was frantic and hate to admit, I was probably a pretty rude customer. I would like to say though, the 2 ladies that helped me were attentive and diffused the situation instantly. Shaleea Brooks gave me her card with her name and some information I requested on it.. I work in retail and quite regularly have to coach and train people in the art of customer service. I was very pleased with the service by both ladies this evening. My apologies for being so worrisome.

Ni
Review №10

I have had several issues with this store and non of their associates were very helpful with the process of me switching. If I have one more problem Im leaving. They lied to me about having credit for turning in my phone to get assecories and it showed up on my bill instead of it being paid in full. I went there wanting an explanation of why this happened and they said they would look into it. Also on top of that I feel like I get more help by calling customer service to check on my account than this location. I will only trust full on tmobile retailers.- really upset customer

Mi
Review №11

Never again will I deal with the t mobile at Chesapeake Square mall. The two young ladies were more concerned with how they looked than actually doing their jobs. It was very apparent that they were there because they had to be there. The service was so bad that I ended up leaving and going across the street to the location thats right next to the auto zone or advanced auto.

A
Review №12

Trying to eat dinner in the middle of the food court and can hear every word from the music this place is playing! Not appropriate at all!

ja
Review №13

Good store quick service

Li
Review №14

Friendly staff.

Cr
Review №15

Great staff!!!

Information
7 Photos
15 Comments
3.7 Rating
  • Address:4200 Portsmouth Blvd #468, Chesapeake, VA 23321, United States
  • Site:https://t-mobile.com/store-locator/va/chesapeake/chesapeake-square-mall-1?y_source=1_MjA3MjUxNi03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
  • Phone:+1 757-966-1100
Categories
  • Cell phone store
  • Electronic parts supplier
  • Electronics store
  • Telephone company
Working hours
  • Monday:12–6PM
  • Tuesday:10AM–9PM
  • Wednesday:10AM–9PM
  • Thursday:10AM–9PM
  • Friday:10AM–9PM
  • Saturday:10AM–9PM
  • Sunday:10AM–9PM
Accessibility
  • Wheelchair accessible entrance:Yes
  • Wheelchair accessible parking lot:No
Amenities
  • Wi-Fi:Yes
Planning
  • Quick visit:Yes
Payments
  • Debit cards:Yes
  • NFC mobile payments:Yes
  • Credit cards:Yes
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