I had some damage to my 2020 Toyota Camry, back in August. I decided to try Loyalty Collision. It is near my home. It is a decision that I do not regret. I felt as if they were honest with me and they communicated with me throughout the whole process. I felt as if they cared for me and my car. What I REALLY appreciate about them is the efforts to get the special needs for my car. My car is a Camry Nightshade SE X-series. Loyalty reached out to the dealer in North Carolina where I bought the car and obtained the parts. I was worried about that. Loyalty employees kindly took the time to talk with me, answering my concerning questions. Loyalty was impressive and will be my go to place whenever I may have a body work or paint need. The results of the job, paint and body work, were great. I wish I had of chosen them the last time I had an issue.

They did a fantastic job on the repairs to my car. They even brought back to life my sun visor which was not part of the repair.

Take the day off work just for this appointment I made a weeks ago. Came all the way here to drop my car off. Sign paper work just for this lady to tell me I have to change my appointment date and she is sorry they don’t have a rental for me. They was trying to call me lies

Wifes car was done in a very professional way. I liked the experience.

I am writing this review on behalf of my dad. A deer crossed in front of him on a road and he had no time to stop, thus hitting the deer (there was a car behind him so he couldnt just stop). Fortunately my dad was ok and able to drive the car home. The next day, we took the car into our car dealership and they told us to go to Loyalty Collision. (Chester Location) We went and talked to Ms. Gabby Faith and Mr. Marc Barnes. Marc took a look at the car and explained to us what needed to be done. He enjoys working on cars and working with customers. Marc went over the options with my dad and then the paperwork was signed. Upon completion of the work, the car looks brand new! Mr. Marc Barnes did a fantastic and professional job. We highly recommend Mr. Marc Barnes and this company. All of the staff we interacted with are friendly. It is worth it to stop by this place. It is clear that with these folks that they want to do it right for the customer and take the time to carefully repair the vehicles they are servicing.They are awesome. Just as a little side note, as customers, my family and I always treat all employees at all places we go kindly and with respect. Will be recommending this place!

They set on my car for 12 days trying to say the claim wasn’t processed. That was a lie, my claim was sent in on 8/11. I had the check for service from my insurance company on 8/13. I also called the office numerous times with no response. I had to physically go up there to find out that nothing has been done to my vehicle hadn’t even been stripped down not even parts ordered. Nothing done at all the there adjuster tried to claim that nothing came through from my insurance. That was a complete lie because I had the check In my hand from insurance as well as a 3 week time frame for my vehicle to be completed. Now I’m in a situation where I will have to come out of pocket on the 1st for my rental care because they can’t communicate and seem lazy. I feel I should be giving a rental car out of Loyalty’s lot for free to cover the time I might have to be over because of your employee mistake and negligence.

I had the absolute BEST experience with Loyalty. Brittany O. made sure everything about my car was in the best shape to give back to me. I had my car back before the estimated date that she gave me. She under promised and over delivered my car came back better than I could ever expect. Her customer service is TOP OF THE LINE!! Highly highly recommend working w Brittany for all your Loyalty needs.

I have used this company several times and have always been pleased with the work and service. I had quite a different experience this last time. The work was very good—no complaints. However, the service was horrendous. To make an appointment I had to call several times. I got voice mail and was sent to the mailbox which was full on two occasions. When I was able to leave a message, the calls were never returned; this happened four times. I even was able to talk to a person once who promised to call back taking my name and number. I got no such phone call. I was told for two days that my car was in clean up and would be sent to quality control and be ready shortly. They would call when it was ready. I received no phone call. I went to the collision center this morning and planned to camp out there until the car was finished. Lo and behold, the car was ready—never received a phone call. I will NEVER use Loyalty Collision again and will discourage anyone from going there.

So Far Been very Well..Dropped off car & got Rental..Very Easy process...Hopefully Everything will go smooth..But so far, very Pleasant

My experience was great at Loyalty. The staff was very friendly and professional. The communication was superb. I want to give Kudos to Darcy who kept me aware of each step of the process with my vehicle. She was courteous, friendly, and exemplified a smile through each email and conversation. GREAT customer service! I would recommend Loyalty to all of my family and friends. To rate I would give 10 out of 10. Thank you Loyalty, my SUV looks brand new!Dr. Deborah Burton

My experience here was outstanding. Staff was helpful and knowledgeable specifically the Assistant Manager Brittany Olsen, she was extremely professional and made sure all needs were met. 10 out of 10 would recommend. I will return for future service from Loyalty Collision.

Very good job, will do recommendations! Never have let me down

Very meticulous about getting the job done right!

The main damage that I went in for seems like it was just painted over rather than repaired and the car was in the shop twice. Paint work was seems ok but feel like corners may have been cut just expected better.

I had the best experience at Loyalty, Brittany the assistant manager was awesome!! She answered every question I had. Brittany was very professional and knowledgeable about the services that I needed. I will definitely be back for all my car needs. Thank you again Brittany!

Very pleased with the work they did on my car. The turn around was so quick! Will definitely be back for all of my car needs!

The work they did on my truck was perfect. They went above and beyond. I would definitely recommend them to others....

They have done all my body work on truck and car. Ive been very satisfied with them. They are very friendly .

A deer collided with the front driver side corner of my car which damaged all the plastic/fiberglass in that corner plus a couple small dings in the door. I asked my insurance to take it to Priority Collision because I bought the car from Priority. The insurance agreed, so I took the vehicle in. The car was examined and required several parts, one of which was a new passenger light (unknown why, it worked fine and wasnt even scratched). The shop received the parts and the car was taken in. There ended up being a delay due to a holiday, very understandable, no worries. When done, my wife picks the car up and brings it home. When I get home, the first thing I notice is the bumper edge not aligned with the metal on the side of the car, and the bumper not fully underneath the head light like it should be. I then take the car out to test drive it, when I see people continually flashing their hi beams at me. Thats when we discover the passenger headlight (the one that didnt need replacing) is faulty. The headlight isnt the repair shops fault, but the misalignment of the installed parts is; however, both issues require fixing, so the car was put back in the shop. Repairs done and the car comes home again. It had been snowing, so there was the typical road grim on the car (except where repairs had been done, which was clean), so I washed it. Thats when I discovered that whomever sprayed the primer, after repairing the (driver side) door dings, partially masked off the car, so now Im seeing primer mist all over the rear door and behind it, plus on the roof (photo provided of the door seam between front door on left and rear door on right to show comparison). And there are distinct finger marks on the door trim where the person had moved the door and touched the unmasked area (photo provided). Upset with the situation, I sit down in the driver seat to cool off, only to find a portion of the floor carpet wet which led me to the door gasket not installed in one area. Car goes into the repair shop yet again. It comes back with the primer mist buffed out of the overcoat, hopefully the overcoat didnt get fully buffed away. And on the door frame where the finger residue was, its been buffed shiny, although the surrounding area has the original textured appearance. Im not taking it back because the insurance company is giving me grief over how many times its been back to this shop.

I was impressed with how quickly my truck was repaired after a deer hit me. Brittany answered every question I had and was a pleasure to work with. I highly recommend you take your vehicle here for any repairs.

I was very pleased with the service and outstanding turn around. Would definitely continue using them for any service needs

The vehicle I just picked up was the 3rd vehicle I have had there. When it was priority I had great communication with themSince it has become loyalty their communication was awful to say the least they did good work but I will never take another vehicle to them. I was 3 times the car would be ready of a 3 week period. I had to call the insurance company this morning to get them involved. If not would have gotten the car back until next. Dont trust what they say.

Do not use their repair services. Their team of professionals removed the creased line in my vehicle and could not put it back. The paint team did a good job the second around. They kept my vehicle way pass the 5 days and I need to take it back for incomplete repairs

Where to start. I called in this morning to see about getting some scratches out of my rear quarter panel. They were able to see me on my lunch break, which was fantastic. All the staff inside is super friendly. However, my spotlight is definitely on Alysse and Geoffrey. Both absolutely great. Very thorough. Real family style type vibe. Geoffrey did such a good job!! I am super thankful for everyone that I encountered today. Definitely recommend to anyone looking for some body work! Thanks again!

I would like to share some special kudos and say thank you to Gabby Faith! Gabby’s consistent professionalism, kindness and caring attitude over the last 60 plus days when my car was out of commission is truly indescribable. Thank you Gabby for the weekly text and email messages, that I found myself looking forward too. Thank you for keeping me informed every step of the way during the repair of my car. Thank you for always showing kindness in a world that is often unkind, thank you for all you do!

I would highly recommend Loyalty Collision to anyone needing paint or collision repairs. The team at Loyalty were kind, informative, professional and courteous during my experience.

Had my car fixed! They did great work. Would highly recommend!

Wish I could give a lower rating. After having my truck for over a month for hail damage, I had to consistently call to try and get updates. When I finally picked it up, after their 1.5hr deep clean the truck is dirtier than I’ve ever seen it. Not to mention equipment not working. Next step is the BBB.org

Impressed with the Employees, they’re very helpful, professional & were on time. Definitely high quality service!

All of the employees were very nice and helpful, especially my customer service rep, Catie! She gave me great updates on my car and in a timely manner as well! Other places I’ve had to wait days without hearing about my car but here they gave me multiple updates through out the time my car was there. Catie was also very helpful with any questions I had! My car was repaired very quickly and I was overall very impressed and satisfied with the job they did and by their staff! I highly recommend this shop!!

They did a Great and Wonderful repair job on my 2019 Camry SE! Excellent customer service! They really listen to you and seem like they have answers to all of your questions. I wouldnt hesitate to bring any of my vehicles back there again! Keep up the good work!

Great customer service

They did a Great job on my 2004 Tacoma.

My car looks great, kept me updated thru the whole process and handled everything for me . Hopefully I don’t need there services again but if I do I won’t hesitate to go back .

Awesome group of employees and loyalty collision always gets me back on the road quickly!!

Am very happy and pleased with Mark Barnes the young man who appraised a scratch I put on my 2017 Tacoma. It was a fairly long one. He said it wasnt serious at all and took the truck back and returned it within 10 to 15 minutes. He buffed it out at no charge to me.No charge is not what I expected. Hopefully I wont need any more body work done, but if I do, this experience will definitely bring me back to Priority. Marks actions make me more willing to trust Priority Collision at Chester.

Best shop in town! Very high quality work and very helpful staff. I couldn’t believe how professional the entire process was and that they could make my car look like it was never wrecked. Workmanship was outstanding, beautiful paint and seamless body repairs. Highly recommend and I will be a costumer for life!

Catie was very sweet and helpful!! I really appreciate her diligence. The updates via phone and text are amazing as well! Highly recommend this shop

Quick, friendly and precise. Better than my insurance!

If you need your wrecked car fixed and put back together just like New. loyalty Collision is the place to go the people there are very nice and kind they just make you feel welcome thank you loyalty great service Deborah Doggett

The receptionist and staff were very understanding and kept me informed during the whole process. I was very pleased with my repairs and would highly reccomend this body shop to anyone looking to have their vehicle repaired. My car came back spotless and looked brand new! Im very happy with the way it turned out.

I would highly recommend this body shop to anyone in need of repairs! It was a great experience, fast repairs, kept me up to date on what was going on with my vehicle and did truly an amazing job! I was so excited to finally get my car back, everything was done right the first time and beautifully! 5 stars all around service!

My experience was not going well with the Toyota repair center due to my car being in the shop for over 3weeks. Today they turned everything around by calling me and apologizing to me about the delay as well as taking care of my bumper at no expense to me. Thank you Toyota repair center for making me into a loyal client and showing me that you guys care and will go the extra mile to make your clients happy.

The repairs themselves were good. But communication and customer service was seriously lacking.

Will be recommending this place! Staff is top notch!

I had my car fixed there and i was very pleased with the customer service i received. I will be back if I ever need them in the future!

Nothing but amazing things to say about the staff at loyalty collision. Darcy, Catie, Jeana, Ashly & Gabby to name a few; They are efficient and quick while also being kind and understanding. You are all wonderful & It is hard to find a place like this around!! I would recommend them a thousand times over!!!!

Great body shop. Great dealership.

The service was amazing, quick and affordable. Had a problem with my alternator and they solved the situation instantly. I’d highly recommend you trying this place out before anyone else.

Went for an estimate. They were efficient, considerate and their time line was realistic and fair

Great service. I was in an accident and my car came out looking brand new.

I had my vehicle brought here a few months back for a minor fender binder, and i just was to let everyone know how pleased i am with Loyalty Collision. Gabriella was the young lady who was keeping me updated on everything and she did a very good job of answering all my questions and concerns. She was very professional and in general a kind young lady. I swear my car looked better than it did pre accident! 10/10 would recommend this body shop to anyone in need. Hope i never have to take my car to a repair shop again, but if so, I know exactly where Im going! Thanks Loyalty Collision!

Had big dent and scratches in the side of my vehicle. Got the dent and paint fixed and it looks good as new.

Excellent service!!! Communication was excellent. Gabby was very helpful. Dont know her name but there young lady that sits in rentals was very helpful!!!

Will be bringing my cars here period! Five stars!

I highly recommend this place. They are friendly, polite, and keep you well informed of whats going on with your vehicle. Thank you Gabby, Mark, and Darcy for a great experience.

Seriously the best decision i’ve made in a while was coming to this place. The staff is so sweet and attentive, Catie really helped me when I needed repairs. Definitely going to recommend to any of my friends or family members in need. The repairs look amazing!!

Not good.my SUV was missing some parts that came on my truck. My 2020 Telluride letters were missing. Not pleased at all.

Yesterday I stopped in for an estimate. I had backed into another vehicle, didnt have a lot of damage, but back right quarter panel was pushed out a little. A wonderful young man looked at it and felt like he could easily fix it right then! He took it back into the body shop, 10 minutes later my car is fixed! Wonderful experience. Thank you! Im not sure of his name, but today was going to be his last day at Loyalty, moving to another state.

Great business with a professional staff, highly recommend!

Compassionate, polite, and pleasant staff. I was in a minor accident, rear ended at a stoplight. My car was 11 years old and not worth a whole lot money-wise, so insurance declared it a total loss. Priority was the easiest and most pleasant to deal with in a very stressful situation. They were also very compassionate when I came to take my possessions out of the car (after 11 years, I was very attached to my car). They also were able to tell my husband and I how things work with insurance as we had never been in that situation before. Would definitely come to Priority again for car repair!

I had to have my vehicle repaired after a recent accident and I have never before had customer service employees be so helpful and informative. Having never been in this situation before, I didn’t have a clue of what steps needed to be taken to fix my vehicle. They really helped guide me through a very stressful time. Darcy was the customer service rep who kept me updated throughout the process and made sure all of my questions were answered. When I came to pick up my vehicle she even walked around my truck with me and made sure all of the repairs were to my liking (they were).I recommend this body shop to anyone who has been in an accident. My vehicle looks brand new, I cannot thank Loyalty enough for turning a stressful experience into a breeze.

I came here for repairs and everything was great! I loved Ashley and the repairs look amazing! Hopefully I wont have to be back, but I highly recommend coming here.

They took great care of me and my Chevy equinox .the only shop Ill go to now.thanks guys awesome work

I came here after a minor accident and Darcy was awesome! The rental girls were extremely nice and as was the rest of the staff. I had a great experience and I definitely recommend coming to loyalty.

Took my car for estimate,have not heard back from anyone yet called several times.just took my car to another shop with better service

The Priority Collison employees at the front desk were courteous and pleasant despite an onslaught of customer. Knowledge and proficiency of the employees were remarkable. A courtesy van took me home. The driver was courteous and provided a safe ride home. The only deficiency of visit is seating arrangements. The chairs are too low and too soft too accommodate the less agile seniors like myself.

Repair work quality is good. However had a hard time scheduling as voice mails were not returned. Once scheduled staff often did not provide updates as promised to me or insurance company. A good body shop but better communication would make a better experience and reduce customer stress

Seem like they did a good job...will update to a star up or down in a few weeks

I hadd a good experience they said my truck was gonna be done in a week an it was done.

Awesome people!!! Did not have appointment for oil change but they put me thru as walk in. Was even able to rent a car for little!!!

Great service quality work. Some very friendly people. Will use again If needed

I was extremely nervous about getting my car repaired. My car is my baby!!!! This was my first accident and Priority Collision of Richmond made me feel at ease. The process was smooth from dropping off to picking up. It was hands down a great experience! Hopefully I will never have another accident, but if I do I will be bringing my baby back to Priority Collision of Richmond.

Great experience

My car was here for was too long. Communication between them and I was terrible. I would predominantly have to call to get updates. On one occasion the text they sent didnt go through and they didnt have the common sense to to call. On another occasion when I was told it would be ready, I wasnt followed up with...come to find out my insurance company calls me and says they noticed damage to a part and had to order another part. Did they think to call me? No.They get two stars because the damage was repaired after almost a month. If you want slow work and a company that doesnt keep you informed pick this place. Will not go through them again.Edit. Id you took the comments seriously youd actually do something about it. Unfortunately you dont because you lack good customer service such as reaching out like your staff failed today. Easy to see it comes from the top down to the bottom.

They made everything easy from the start . My insurance wanted me to take my brand new Corolla to another place I’ve never heard of . They communicated thru the whole process and it was quick and looked great . Thanks again for the great repair .

I came here recently and everything went smoothly and both kristen and Darcy were very helpful and my car looks great! Definitely would recommend this place !

I bought my car from Volkswagen and brought it over to priority collision to get some repairs and had no problems over here, very helpful and friendly, Ashley helped me out a lot. Highly recommended

They don’t like it when their work is not done right and you point it out. They’d rather blame it on something else rather than fixing something they didn’t do right to begin with. Aaand, there’s a lifetime warranty. For what?We took our car through a car wash for the first time since the work was done. Our driver side mirror (something that they replaced) cracks and comes off the door a little. They want to blame it on the car wash. Okay? It shouldn’t have happened at all. Obviously this is a sign you guys do crappy work. My other mirror is fine. Before this work was done, never had it come off. Never even heard of this happening to anyone at all.Beware.

Pleasure to work for such an amazing company and to work along side such awesome and motivated individuals!

I was hit from behind, my Lexus IS was smashed up to my back seat. I couldn’t believe when I got it back, Loyalty Collision made it look like new!

Online it says they were opened until 7, however when we got there shortly after 4, the doors where locked and noone answered the phones. Waste of gas. We called the next day to ensure they were open before making the trip again and same result. Change your weekend hours that are posted online... someone did return my friends call the next business day, so that was a plus, but no explanation for the weekend hours...

My car took 3 months to get back for front end repair from hitting a deer. Then, the windshield had missing parts after pick up so I am back....again. They didnt detail it for pick up and claim they arent a detail service so they wont do it. The windows were dirty and the interior had not been vacuumed. The only thing that had been done is the seats were shampooed. Sheldon did a great job though. And the front desk ladies were nice and as helpful as they could be. They were the only good thing about this place.

Great customer service!! They were very professional and knowledgeable, I would recommend to my family and friends.

Fantastic customer service. From start to finish the repair was flawless and fast. Staff was really knowledgeable about the repair process and throughly explained everything.

Great service, and great customer service. My Honda looks like it came off to the showroom floor.

Ive had nothing but Good experiences here when I still owned my Toyota Corolla and barely had any issues but this experience takes the cake.Took my 2015 Ford Mustang for a quote due to a cracked rim. I would have never gone here, but they were one of the only close by body shops I could go to for a quote.Not only did I get quoted for the WRONG/INCORRECT part number, but as I was trying to fix the human error by calling from work the next day, Mr. Bryant had hung up on me after being placed on hold for no more than 10 seconds because of an important phone call I had to take.I am a more than willing to pay CUSTOMER, but that hang up and rudeness over the phone by Mr. Randy Bryant while I was trying to discuss the human error that was made on my repair quote wins the prize!Your employees represent your business and I have never been more disappointed in a business for an employees action.Just a few things I think Mr. Bryant can work on improving.1.) Unwillingness to cooperate over the phone.2.) Disregard for Customer Safety from current vehicle damage. (see #1)3.) PATIENCE4.) CUSTOMER SERVICEor just focus on number 4. That works too.

I brought my car in for repair and they did a wonderful job on my bumper!!!! The staff there were very kind and helpful!

Got a very nice rental car from them while my Tacoma was in the shop being worked on and there was no charge. I just had to bring it back with a tank full of gas

Great job, kept me updated I would highly recommend . My car looks brand new . 🤙🏻

Currently working as a subcontractor here. The staff has gone through some reorganization to correct past perceived and potentially real issues... I do pay attention to each place I work, here is no different.New ops manager is cleaning things up. Handling things in a customer oriented way.Ive had zero issues with any staff here.

Beware, quality of work and customer service left me speechless. They kept my car for 3 weeks to order Honda parts and complete repairs. Well I had to return to my car several times for a trunk that was and still does not close correctly, a rear window which would not roll down after they repaired the door and a missing rear-end light cover located inside the trunk that they did not replace even though there was a noticeable opening that exposed wiring/bulbs. Do I need to say more?.....timeframe of my repairs 12/12/13-01/08/14............................................... Chester location

I had the worst experience with priority collision in colional heights I took my car in from an accident thought they were the best because I got my car from there come to find out once I took my car home once they called me to pick it up my husband looked at the car and found spray paint all over my car it felt so rouge the front bumper wasnt painted at all so I took it back for the second time explain it to the girl at the desk she went to the back to tell them what happen the guys tried to say I bought it in that way so I said no I didnt because my car hasnt had any body work done to my car so she spoke to her manager and he decided to take care of it that following Monday went there they put me in an loaner until my car was done call me next morning said my car was ready I was at work with loaner told them Ill be there after work with the loaner car call my husband told him to check out the car he went there the car wasnt no better he talked with the manager the manager said there nothing else he can do my husband said he was very unfriendly not professional at all you would thought he was someone off the streets I give that place a one star because the girls at the desk was very friendly I will NEVER CARRY MY CAR THERE AGAIN OR RECOMMEND ANYONE!!!

They do very good work

Seth the service advisor is the best. Straight forward and respectful.

Our car repairs are finally done. The employees seem like they dont like being there or dont like their jobs. The lady at the front counter was helpful as she could be. But we should have gone somewhere else ! ! !

I was out of state on vaca and hit a deer they did a great job . Got me a rental and made arrangements to meet me to pick it up . Highly recommend.

They did a great job on repairing my vehicle and they staff their are very friendly.

In all of the many times in my life that Ive had to take my car into a body shop this is thee worst experience of my life. Even my insurance agent said that in the 17 years of being in business they had never had someone take over two months to get their car finished. You would think my car was in a major accident. No I had minor scuffs to the rear valance (bottom lip of the ground effects), the front nose clip had some spider webbing where the fiberglass got flexed and the rear end was knocked out of alignment. That was it! The estimator Russell Jennings was incompetent, communication was horrible. I felt like I had to babysit him to find out the progress of my car. Week after week it was another delay or excuse. They damaged more than was messed up on the car in the first place. The main body shop manager Jeanette Frazier was extremely discourteous. In the time that they had my car numerous interior parts were damaged including the console door broken completely by someone putting their weight on it, the drivers side visor being ripped and split, they also put a hole through the side of my tire while on the the machine so they had to replace this as well. They didnt bother to tell me that the console had been broken until the day I went to pick it up.Now over two months from when they received it they call me and tell me its finally finished. This after they put an entirely new front bumper on, new rear bumper because of their destroying my factory one that had no problems, and finally the proper rear valance. I go up there and check out the car. The brand new front clips has gouges and scrapes in it from where someone drove it and it ground into the pavement.

They did a great job handling my repairs . They updated me regularly and had my oil changed at the same time .