user
Appearance
Comments
Ch
Review №1

Great shop right off the greenway. Rented a bike from them for the day to avoid the lead-brick Lyft bikes. Great bike and fantastic experience. Ill definitely be coming back.

Ja
Review №2

Good bike. Good service. Easy to find and very convenient to the Lakeshore Bike Trail. A few glitches - the reservation system is in serious need of an update and my handlebars loosened a bit after 25 miles.

Br
Review №3

Very nice bikes for adults and kids. My seat was comfortable and all gears worked well. My 6 y/o loved his bike. Customer service was great, and it was easy to reserve the bikes last minute.

Za
Review №4

Fast friendly service, free air, amazing rentals and a convenient location - right on the bike path. Definitely recommend this shop for any of your biker needs. They have professional bikes if youre a hardcore biker. You also can rent locks, buy a new bike, get any bicycle equipment you need all right on the spot. Get a bike ride South for views, or take a ride North to visit Chicago beaches.

Em
Review №5

I got a curbside tune up and while I wasnt sure what to expect, it was quicker and easier than I thought it would be! I took my bike for a ride over the weekend and it ran perfectly! Marc is very personable so the tune up flew by, and the price was very reasonable. Will definitely be returning for any tune ups or issues in the future!

Sa
Review №6

Great experience with the entire team! Very knowledgable with their products and customer service was amazing. I made a last minute request and they were so kind and patient to help me get everything setup. I will definitely be working with them again!

Su
Review №7

What great service! We made the mistake to mention that we needed just help with a flat stroller tire and thought we may need entire new tires. The guy working noticed it was just the inner tube that needed to be replaced.

Si
Review №8

Long story, but had two bike tires immediately pop after installation. It’s never an exact thing, so the tech was good enough to drive to my house and fix the tire in person the next day. A little frustrating at the time but I appreciate the effort.

Au
Review №9

Overall, my experience renting with this shop was fine -- I got a serviceable road bike that I could ride for the weekend, however there are a number of things I wish I knew before renting, especially as a taller rider.I put the order in the evening before to pick-up the following afternoon, which is short notice and Im 64, so I usually expect to run into stock issues when renting/buying bikes, but there was no indication on the site that this was an issue. When I showed up, I was shown a nice looking premium rental bike (Litespeed with SRAM Red) that was way too small for me (couldnt get an answer on the actual seat tube length) and was told various times about how the reservation was very last minute. The store is relatively small (a converted cargo container), which means on-site stock is pretty limited. I spent nearly 45 minutes at the shop while they shuffled various bikes around to find one that actually came close to fitting with the seatpost nearly out of the bike, which ended up being an older Trek 5000-series with older components (Tiagra/old Ultegra) in poor shape. Despite being led to believe that Id be renting a more modern road bike with a better drivetrain, which you can find at the same price at other shops in the area, I was charged the same amount in the end while riding a bike that was over a decade old and had shifting problems.To his credit, the owner was very kind and helpful in dedicating his time and attention in getting me set-up with at least something to ride and actually drove me back to my hotel so that I would make it to a wedding that I was running late for.I dont advise against renting here, just make sure to put your rental order in with some advance and maybe call ahead of time to verify what youll be getting before you show up or expect to deal with the same experience I did. I also highly recommend that the store updates their online rental form to indicate if they dont have stock available so they can avoid being surprised when someone shows up for a bike in the size they requested. Also, list the actual bike size for road bikes, not just S/M/L/XL which can mean different sizes by manufacturer and actually make it more transparent what make/model bike the customer can expect instead of the extremely generic description listed.

ka
Review №10

Ordered a bike. Set up delivery. And when I reached out to coordinate delivery, I was told that the bike was given to someone else. Very unprofessional. Will never, ever order another bike here. They offered to show similar bikes and maybe offer free delivery. Oh wow, thanks for the maybe $15. I wanted the one I ordered. So annoyed. Just absolutely ridiculous. Never had a customer service experience like this.Edit: I offered to pay for it in advance to reserve. You said it wasn’t necessary and that I could pay on delivery. So. How is that my fault? Go ahead and try to dodge responsibility.

Sa
Review №11

Really great experience! Marc was friendly and prompt scheduling the appointment. Tuned up 2 bikes that were in rough shape in less than a couple of hours. Very reasonable priced. Loved the mobile service. We will definitely call him again for our future bike needs.

DA
Review №12

I have had Marc out to my house twice this summer to repair a number of bikes with different issues. It was a great experience.Marc is an excellent bicycle mechanic. He is knowledgeable of the industry and changes in bike technology. The repairs were done in my driveway in a timely manner. He completed fixing a untrue wheel with a hop in the rim, a damaged hub, a damaged bottom bracket, and he completed couple of tune-ups. The repaired bikes work well.We will have Marc back next year for our tune-ups and I would highly recommend him and 3rd Coast Cycles!

Da
Review №13

Loved the experience!! Great guys, totally worth it, highly recommend over the lift bikes!!

Do
Review №14

I got a tune-up for my wifes bike, twenty years old. Beyond convenient, they cleaned and oiled all parts, adjusted brakes and derailleurs with same day service for a fair price.They did recommend replacing both tires as the rubber was rotting; the clincher for me was they had three tire choices and could change them within ten minutes.Back on the road again; happy customer, can recommend!

Je
Review №15

This shop and its employees are amazing! Theyre conveniently located right on the Lakefront trail, just south of the river. The first time I called to inquire about parts, Marc offered to swing by and take a look at the bike at my apartment! Later, I went there for some repairs and in the short time my bike was being fixed up, three others had stopped by for a flat tire or broken chain and these guys are able to have them back on their bikes in no time. They are very fair-priced and have extensive knowledge on all aspects of cycling. The staff was very friendly and helpful and were able to do exactly the repairs Id asked when I dropped in. I would definitely suggest them for everything from tune-ups to flat tires to full bike servicing. Theyre fantastic!! I highly recommend!

An
Review №16

Bad experience...I stopped here after getting a flat tire, and had my back tire replaced. For the remainder of my ride, I was feeling extra resistance, and it looked like the brakes on the back wheel were rubbing. I stopped again on my way home and asked if they could take a peek. They told me the brakes weren’t rubbing. After another couple of 36+ mile rides and two newly injured knees, I swore I could feel the brakes pulsing even when walking my bike. I took my bike to my usual shop to check it out and they could tell immediately the brakes were rubbing. My knees were so torn up I couldn’t ride for a month... super disappointed in these guys.To the owners response - Please feel free to Venmo me a refund (the original form of payment). As I mentioned, I had to take the bike somewhere else to get it fixed since you returned it to me in poor condition and could not help even when I pointed out the problem.

Ha
Review №17

They fixed my disc break within a few minutes. Their rates are very reasonable. Highly recommended.

Je
Review №18

An excellent choice for repairs done on your schedule and at the convenience of your location. An added benefit is a visit from his friendly pup Ronald.

re
Review №19

Bought a new mountain bike and had it delivered to my home. Called Marc and he came over right away in the western suburbs (St. Charles), on time, and assembled my bike. Very impressed with 3rd Coast Cycles and will use them again.

Ni
Review №20

Staff is very knowledgeable and helpful! They had my tires fixed in no time and rates were reasonable. Would definitely recommend this place!

Ro
Review №21

Fantastic service! I had real problems with shifting on a bike they put me to the front of the line got me in and out in 5 minutes.

Ci
Review №22

If you are looking to rent a bike for riding the lakeshore trail (or any other trail in the area!), we found 3rd coast to be extremely convenient, located right on the trail just south of Navy Pier. We rented excellent bikes and rode the trail to the southern end and back to almost the end of the trail in the north. Marc is exceptionally friendly, has quality, well maintained bikes. Can’t go wrong!

Na
Review №23

I had the most pleasant experience with 3rd Coast Cycles! I went to their location on the lakefront path and Mark was so helpful and friendly with my brake issue. Will be back!!

Da
Review №24

This is the place to go to for any bike related issue. Highly recommend!!!

Su
Review №25

We used 3rd Coast for a group event and Marc was great! Quality bikes, Marc made sure each bike fit the rider and was super accommodating of our groups needs.

F
Review №26

Marc is very helpful, I bought the wahoo kickr indoor trainer from them.

Ro
Review №27

Great Service! Great Price!

Ka
Review №28

My derailer failed while I was out riding and I thought I’d have to walk home but I saw 3rd Coast Cycles on Google and walked/coasted down to this shop. Marc had me on my way in under an hour! Had a nice selection of bikes for rent/sale as well. Thanks!

Lo
Review №29

I just had a basic tune-up done on my bike but I was really impressed with how friendly the service was. Definitely not what Im used to from a shop, much faster turnaround too. Definitly coming back

Se
Review №30

Came in with a really bent wheel, after getting savagely doored downtown by a valet who wouldn’t even apologize, and even tho these guys were busy, they offered me a used wheel for a good price and fixed my bike right away. Didn’t know they did repairs so readily, plus their dog is really cool!

Gl
Review №31

Unprofessional and rude.

Ca
Review №32

Cheap and great! Super nice staff

Wo
Review №33

Marc is a super nice guy who has reasonable prices and goes the extra mile

Jo
Review №34

Very fast and helpful for a quick repair!

Ma
Review №35

This is the only shop in the city where the owner works on your bike and warranties the tune-up all summer!

Re
Review №36

Helped me with my flat and offered puzza while I waited! Thank you!

Av
Review №37

Great service, friendly and quick.

Ta
Review №38

Friendly service!

he
Review №39

Super service!

Di
Review №40

Great staff

Ma
Review №41

Not good

Gy
Review №42

Owner is a good guy “fap fap” hahaha hes a chill dude

Information
81 Photos
42 Comments
Rating
Similar organizations