We purchased an elliptical here. The salesman, Ken, answered our questions, treated us respectfully, and gave us a good price. The delivery people called before we even got home an hour later and arranged for next-day delivery. The delivery staff were really good as well. Overall, we had an excellent experience at Fitness Factory and would recommend them to our friends.

I purchased several pieces of equipment from The Fitness Factory for my 45+Fitness Studio. I worked with the New Manager Kelsey Dunbar. Not only did he process my order, made sure it was delivered on time, put together correctly and cleaned up. The most professional thing he did was to stop by on his way home to make sure the equipment would work with the space. I don’t know anyone would go out of their way to do something like that.The equipment is great!!!!!

Love this store. Been coming here since early 2020 and Kelsey is the best he is so helpful and knowledgeable about everything I need to build my home gym. Highly recommend coming here instead of Amazon or other online retailers.

We had a great experience at Fitness Factory. The manager, Kelsey Dunbar, was extremely knowledgeable and helped to make sure we chose the right fitness equipment for our needs. The quality is exceptional as well.

Cannot say enough great things about Fitness Factory. They go above and beyond with their Customer Service!!!! Quality products, great help and the best customer service around!

Been to the Elston store many times and love it. Recently Ken, along with Wil, took great care of me. All my questions were answered, Ken is personable, knowledgable and a pleasure to deal with. Love that place.

On April 18, 2020, my wife and I ordered Body-Solid equipment from this location and were given three dates on the arrival of the leg press. Kelsey, manager of this location, stated it would be in at the end of June. On July 2nd, I called the store and left a message. Kelsey, not wanting to tell me he yet again have a date he couldn’t deliver on, refuses to call me back. They make many promises they can’t keep. I understand things happen with deliveries, but he fails to communicate and has poor customer service related to this matter.

The place for high quality affordable fitness gear in the city. Frank went above and beyond to make sure we were happy. Happy customer.

Ken Maxe was great with his customer survice

Great store worked with a gentleman named Ken absolutely the best. A great person very friendly and helpful

Bought a treadmill, and after 2 months it works great! The staff was friendly. We took the item delivered at home which costed 189$ more. It seems a bit too much but the delivery men also assembled the machine well. Can’t complain.

I would give more than 5 if possible.We were looking for some home equipment and Frank was great.Not only friendly, but really knows his stuff and helped find just what we needed. I would not go anywhere else now for gym equipment.

So I bought a treadmill years ago, and reasontly it broke down. My treadmill has lifetime warranty but now they dont make the parts anymore, so now they cant fix the treadmill and I have to throw it away. The company offered me 200 towards anothe machine, so dont believe on their warranty policies.

With people snatching up equipment left and right, they had what I wanted in stock. A shout out to Terry who was a rockstar in getting my order processed over the phone and shipped out to me in CT. When Im ready to upgrade the home gym, Ill be giving these guys a call first!

I place an order over phone for a workout bench and they provided great consumer service and very friendly. The manager made sure to get the bench to me on a timely matter from warehouse. Will definitely go back for other equipment if needed

Nothing but great things to say about this place. BIG SHOUT OUT to KEN!!! He was nothing but helpful and made purchasing my fitness equipment hassle free. KEN went out of his way to make sure I received my order on his day off, this guy definitely has the best interest of the customer. If you go to this location make sure to ask for KEN!

I love this place. I have worked with them many times in the past for work and everything is always perfect. My daughter and I decided to buy some exercise bikes since the gyms are closed. Darin was amazing. We bought 2 bikes and he emailed quickly and we got the purchase done easily. The bikes were delivered to each of our houses only 4 days later! Jimmy, the delivery man was first class. Fitness Factory is working hard during this difficult to put their customers first like they always have. The bikes are top quality and we got them for such a great price.

Great place to shop for mostly anything (food). I stop by at times when I feel like cooking a great meal, I never have to worry not finding everything on the same shopping trip. Prices are great as well, 90% of cashiers are super nice the 1% I frankly avoid them and its not the youngins its actually the older ones, just 2 of them. Keep in mind that they were open most times during the shut down and I havent seen any empty shelves at all. Parking lot is pretty decent size so no need to wait for someone to leave. Love Love Love the variety of snacks... HELLO bring me some of the chocolate, cookies and other products from all over the world. 💯YUMMY ❣️

Responsive communication, timely delivery and material quality appears to be high. A few months into use and no issues. Very pleased with these products & service. I will certainly consider ordering again in the future for other needs.

Excellent service and very satisfied with the quality of the equipment i purchased. Prices are hard to beat. Highly recommend. Staff is great also. Darin from Elston did a great and i’ll be back for more!

Great staff, not pushy at all but very helpful, had everything I needed and ended up helping me out by giving me a package deal! I didnt even ask and they gave it to me anyway! Will definitely be back for other equipment, wont go anywhere else at this point! Thanks guys!

Dealt with Darin. always answered my emails promptly and got my orders to me quickly and all this during the covid era where equipment was almost impossible to find.. prices were fair and no gouging at all. What more can you ask for. Thanks!

We purchased a number of items from Fitness Factory during the lockdown. The sales agent (Duncan McDonald) was very helpful in providing information on available stock. The service was very professional and courteous and the curbside pick-up well organized. Highly recommend the store.

This is a great store for all your fitness needs! They have a variety of gym equipment, weights, tools, accessories, and they also carry different brands. We had a great shopping experience. The staff was very knowledgeable and patient in helping us select the right treadmill for our family. Will definitely be coming back for more equipment!

Very helpful - worked with me to track down some kettle bells in the midst of the pandemic. Got me timely quotes and info, easy pickup. Great experience.

Unfortunately for me it is quite a drive from the south suburbs. Very knowledgeable and friendly staff.

Great equipment. Good deals. Nice staff.

We used Fitness Factory to order our equipment for a new physical therapy clinic we are opening. Darin was immediately attentive and assisted us in choosing out commercial grade quip emend, as well as putting together a comprehensive pricing list with three different options including all the equipment with would need. He also helped with expediting our delivery.Delivery was also flawless. The delivery people arrived at the time they said they would, and were efficient and knowledgeable about the installation of the TRUE brand treadmill, upright bicycle and UBE that we ordered. They also took the time to make sure everything worked before they left and let us make sure as well.I would highly recommend using Fitness Factory and Darin for any and all of your equipment needs. We have been very busy with deliveries and shipments, and this was one of our only flawless encounters. Thank you Fitness Factory!!!

Not only are the prices great, the customer service was even better. Ken helped us and was so knowledgeable with the equipment and what would work best for our needs. He helped us get the right equipment for what we were looking for and even confirming that it would fit into the space we had. We look forward to working with Ken again in the future as we continue to grow the fitness equipment that we plan on having. Ken thank you for such excellent customer service.

When COVID hit I needed an option for some at-home workouts (went with dumbbells of varying weights). Darin was excellent in helping me order and arrange a wonderfully contactless pick up! It was a life-saver, without it there’s no way I’d be fitting into any of my clothing.

I had a great experience with Fitness Factory. I visited their store on Elston Ave, and they had everything I needed in stock and were able to deliver within a few days at a time that fit my schedule. I worked with Ken, and he was very friendly, knowledgeable, and efficient. He was very helpful in getting my home gym set up for a fair price.

Both Darin and Duncan courteous, professional, and prompt with both their estimates and follow up for payment. After searching high and low for a pair of 20-pound weights for my DIY home gym, I went on Google in desperation, and stumbled across the Fitness Factory. While I didn’t find 20-pound dumbbells (which apparently are being snapped up as quickly as toilet paper), I *did* find a pair of 20 pound kettlebells that were reasonably priced. They also had medicine balls that were definitely within my price range.As we’re all staying home, there are bound to be some things that are out of stock, but you need to be patient and understanding with that reality. I will say this — after our stay at home order is lifted, I will return to their store as a walk-in customer. Hope to meet either Duncan or Darin then. Thank you, gentlemen, for your professionalism.

Middle of a pandemic, so many orders they can only take them on a limited basis. Got my order in on a Wednesday and had it in hand outside of Washington D.C. on that Saturday. Responsive, transparent tracking and most of all 0 price gouging. I will be ordering from this company for all my home fitness needs.

Ken Maxie is a consummate professional. Great price for the set I purchased. Delivery was fast. They assembled quickly and did great work. Would come back here for any future purchases.

Small store dedicated to weights and weight-related products.Exceptionally knowledgable and helpful staff who were just the right amount of attentiveness - not too much that it would felt uncomfortable to look and not too little that it would have been difficult to make a selection.Whats more, they were genuinely concerned with matching the right product to the customer and not trying to make the highest priced sale.

Rude rude rude rude rude rude . Was gunna try and spend bout 800 on plates. Not any more..good luck to you and your rude xustomer service.

Ken and the team were a pleasure to work with! They were helpful in choosing the best equipment and even steered me toward some of their more cost efficient equipment. They helped with loading the equipment and I have had the equipment for a couple months with no complaints!

Excellent service, great products at good price. I did a lot of research for building a new home gym and fitness factory was the best in all 3. Darin was very helpful and professional with everything. Will buy again from fitness factory.

Great place to buy your equipment

Nothing you can do to earn a second chance. The manager at the Elston location was extremely rude, including making inappropriate personal comments. Ive been a customer for 7 years but will never shop at this location again.

Great guys. Very knowledgeable and eager to help. Overall pleasant purchasing experience!

They don’t stand behind their products. I purchased a lot of items from them. One expensive one broke in under one year and they refused to help me at all. We’re incredibly rude on the phone tooPlease don’t shop here.

After much research into treadmills, my husband and I decided to purchase one from Darin at Fitness Factory. He was very informative, personable, candid, and helped us make a decision. Delightful to work with.

Good company- will ship to Texas which is excellent. Treadmill is in good condition, but the customer service people could have been a bit more polite. Overall I would recommend purchasing fitness equipment from this store.

I recently set up a new workout rom in my home and had a very positive experience at the FitnessFactory location on Elston. I purchased a stepper, functional trainer, dumbbell set and accessories, and my experience working with manager Darin Daniels was very positive. Darin was very helpful and patient in describing the various options that might be suitable, and enabled me to assemble a great home gym. Plus, the delivery and setup were prompt and efficient. I can recommend FitnessFactory without reservation.

I love this place. Great prices and selection. Staff sometimes forgets to apply veterans discount, but otherwise great.

The customer service in the store was excellent! We bought a wind bike and in less than a year it’s already having issues. We’ve had three replacements sent for the loose pedal and movable arm bar. None of this work! $500 down the drain!Update: I was able to get my bike fixed by a fitness factory technician. Their manger Darin was extremely helpful. For future reference call the store for any issues, not the manufacturer!

This is a really cool spot to buy fitness equipment. They have an assortment of dumbbells, barbells, kettlebells, bumper plates, free weights, and accessories. They also benches, squat racks, and power racks. Prices here are comparable to some spots on Amazon, but you get the advantage of seeing the product in person before buying.

Fitness Factory continues to be very instrumental as we build our home gym. Ken has spot-on suggestions and even gave me a deal !

Poor customer service. I walked in and past 3 employees who didnt acknowledge my existence until I said hi to one of them and then acted like I was inconveniencing him by having to say hi back. After no help finding what I was looking for, I found it and proceeded to go buy it. They wouldnt make a sale to me unless I gave them my name, address, and phone number...I dont want to get any mail or be on any lists, so I have no interest in giving this information on a simple purchase of less than $20. Im not sure why they wouldnt just take the cash and let you walk out with what you bought like any other store. So I went to another store that does just that. Poor customer service all around.

This is s great place where you can find a good variety of fitness equipment, Darin Daniels the store manager is very helpful and very knowledgeable of the equipment you looking for.Thank you guys for the great and superb service

Previously had a misunderstanding. They reached out to me and apologized. The situation was cleared and have my item in stock. Employee was very professional.

Great service, great products.

Excellent company very friendly staff. Ken is very knowledgeable about all the equipment.

I was very happy with the service and the help we received. Would definitely shop there again.

Great customer service. Great supplies for any home gym.

Always my favorite spot for my iron kettlebells!!

Very nice facility and staff was very friendly and helpful

This no longerthe fitness factory, its an eccletic antique shop n budget truck rental

A little small but great staff n prices

Purchased all my equipment from here, and not only was the quality of my purchases beyond anything else youd fine, but you cant beat the prices.

Great place for your home gym needs..

Fitness Factory has great quality gym equipment and awesome customer service. If you need anything see Darin Daniels.

Never visited this store. Why is Google saying I was there?????

Nice place and friendly staff

Stand up company that really takes care of their customers. I dont review often, however, these people deserve the highest rating for their customer service.

Great place they have every workout equipment you need

It was closed, but you can order.

Great prices, excellent service, amazing people!

Always pickup our fitness equipment from the guys at fitness factory.

Outstanding customer service

Staff is very knowledgeable about all the equipment.

The manager has a nasty attitude, with no customer service skills,. Going to return one of the items,. Talked to me like I was a kid. Probably why the store is closing,. I rather pay more for that item.

Good prices

Friendly service

Good price

Workout equipment at a low price!

Helpful, knowledgeable, friendly staff

A whole lot of exercise equipment a lot

Lennys the best!

The selection was less than stellar

Get fit!

Good deals

Just about everything you need for a home gym

Nice people

Great place

Good

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