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Duncan Automotive Network
2050 Roanoke St, Christiansburg, VA 24073, United States
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Duncan Automotive Network
Comments
Ha
Review №1

I came today with my boyfriend to get a vehicle and Jim Bell helped us out get the vehicle we wanted, was super friendly, helpful, and professional. I’d recommend him to anyone looking to purchase a vehicle! Thank you guys so much

Ma
Review №2

I was going to buy a car from them from out of state. The salesman Dustin Bailey informed me of potential issues the car may have had that were no visible on the website. This saved me a ton of time and money!

Be
Review №3

Ive had service done several times and they always did a great job. Lloyds performance has always exceeded my expectations; he has been most helpful every time and because of that Ill return as a customer. He even got another dealership, who had last done work on my tires, to supply the key for my wheel lock - which they lost -and at no charge to me. He didnt have to take the time to do that but he did and Im thankful.

ev
Review №4

Be careful buying from them and get EVERYTHING in writing. I purchased a Hyundai Sonata from them and was told that the car fax report was wrong and they was having it fixed. Well it turns out they didnt and I am taking a huge loss because of it. Guess the days of a friendly handshake is over . You would think they would treat a longstanding customer better.

Sh
Review №5

I was so amazed by the sales consultant. He was very different from what I had experienced at other dealerships. He found my dad a truck that he had wanted for some time. He called and invited us down to look at the truck. He had already explained all the truck details and it was exactly what he promised us. I would say this was the best car buying experience we have ever had.Thanks to David Pratt

Ro
Review №6

Would take 3 pages to fill out all the details. Just be careful with this dealer and get everything in writing. They will make you promises and fulfill them. This is from a customer of 15 years.

Br
Review №7

Ive called and left messages twice, along with multiple internet requests, and have received no response.

Ja
Review №8

I had 3 idiot lights come on my Toyota Rav4, of course, 2 weeks after paying it off. I had purchased it from Duncan, and I WILL NOT GO TO SHELOR, so i called to see if they could work on it. They made me an appt. the next day, where all other dealerships were backed up.Now, granted, it was only a sensor, which should have taken about 30 minutes, but ended up taking almost 6 hours, due to some problems with my engine.Michael Sowers was so helpful, friendly, and concerned. He communicated with me constantly about the situation. He offered me numerous rides to places where I may need to go due to the wait. The service manager spoke with me as well. Even the mechanic was awesome. My entire experience, which could have been very negative due to the time it took, actually turned out very nicely. In the end, I had reminded Michael about a flap hanging down that I wanted them to tack up. Since he had forgotten, after they washed my car, both Michael and the mechanic got under the car to tack up the flap.Great customer service. All employees I dealt with were warm, friendly and smiling.Thank you Duncan! you have a customer for life.

Am
Review №9

They were all so helpful in finding the right car that I wanted! I was a very complicated picky customer and they found the right car for me for the right price!

Ap
Review №10

Am no longer coming back, they make promises that they dont keep and refuse to answer your questions. I regret buying a car from them.

Aa
Review №11

If there was a way to give no stars I would. Repair shop took 300 dollars for a tune up package and then my alternator died a day later on a trip. They would not show me the reading they took. Amateur robbery.

Information
2 Photos
11 Comments
3.4 Rating
  • Address:2050 Roanoke St, Christiansburg, VA 24073, United States
  • Site:http://duncanauto.net/
  • Phone:+1 540-381-3200
Categories
  • Auto body shop
  • Car dealer
  • Auto repair shop
  • Used car dealer
Working hours
  • Monday:8:30AM–8PM
  • Tuesday:Closed
  • Wednesday:8:30AM–8PM
  • Thursday:8:30AM–8PM
  • Friday:8:30AM–8PM
  • Saturday:8:30AM–8PM
  • Sunday:8:30AM–8PM
Offerings
  • Oil change:Yes
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