GEICO referred everyone to them, had a wonderful experience from start to finish. Customer service kept me updated with how things were going with my car. Very satisfied with them overall. Happy to recommend them and use them again

I have a great experience with Crash Champions. The one that attended to my car is Joe or Joseph Bates. He explained things very well and he s very knowledgeable, professional, very courteous and very kind. He took good care of my car. He gave me quote, very reasonable. I agreed and he ordered the parts. I came back again for labor and got again my car very clean and in great condition. They washed my car. He and Tiffany were very accommodating and gave excellent customer service. I am a very satisfied customer and will recommend Crash Champions to others. Joe, youre a winner! Thank you so much. Sincerely, MI

I got rear ended on my first day of school and even though the situation was super inconvenient, Evan made it as easy as possible to deal with. Super professional and goes above and beyond for his customers, he even made it really easy when enterprise car rental forgot to pick me up from the shop and he drove me himself. Along with his superb team, they run the business smoothly and efficiently as possible.

They where very professional and nice took care of my situation like if it was priority

Paint job was good, however I received the vehicle with my expensive aftermarket wheels permanently stained. They refuse to accept responsibility and try to bargain with me if I gave them a good survey they will repaint. DO NOT COME HERE.

I was treated with courtesy and respect. The repair work was excellent - I couldnt be more satisfied. The car looks brand new.

Replaced front bumper and painted. Completed very quickly, good service.

Ben was amazing the whole experience was amazing. Geico set me up so that my rental was there when I dropped my car off and I dropped the rental back off when I picked it up. Ben was very professional and kept me up to date through the whole prosses I would highly recommend this place.

The worst experience in my life with them, lack of communication, and the service tech never order the parts for my car. My car was sitting in their shop for over 3 weeks.Stay away from this shop.

Thank you for the great service. You fixed my car to look like brand new.

Had repairs done to my Ford Explorer. Albert was pleasant to work with and kept me informed. They did an excellent job. I would highly recommend Crash Champions in Chula Vista, Ca.

It been over 1 month since they should have had my estimate ready for State Farm. They have been called multiple times (6x) and keep saying they will have the estimate ready and submited on the following day. No work ethnics or responsibility beeing taken in this shop. Avoid!

I recommend you try a different shop. They went through my glove box, center console and one of their employees stole an expensive iPhone adaptor from my car. Won’t be going back.

Crash Champions did a FANTASTIC JOB on my Fird Fusion and very, very satisfied! Great customer service too!!💯

I had got into a accident and I took my car to the closet place to me that my insurance suggested. I should’ve checked the reviews before I agreed for them to take my car. Now the job they did was good. They didn’t put somethings back together like they should’ve but it wasn’t hard for me to do it on my own. The reason why I dislike this place and would never recommend to anybody not even my worse enemy is because they’re lack of communication with the customer. There is absolutely none what so ever. They estimated my car to be in the shop for only two weeks. So they could fix my driver side door. It took them a month to complete there service. I’m not really mad that it took them longer because I get it stuff happens but they never gave me a call to inform me on the problem when it came up they’d tell me the week of pick up when I’d call in to see what day my car would be finished and that’s when I’d get the bad news and it was very annoying and a inconvenience of course.

Very unhappy after picking up my vehicle after they had tried returning it without its spare tire. All four of my personalized air valve caps were stolen and the manager had nothing to say after confirming someone did take them.

Bad first empression. Still waiting on my front end repairs. Bad follow through. We havent even gotten a follow-up call.

Best bodyshop ever

Great service and very professional. Sean Doogan took care of my repair and always kept great communication with me during the repair. Highly recommend if you need a great auto body repair shop!

Henry was excellent. Took care of my issue quickly and with minimum effort on my part.

Hector replace my KIA emblem and wheel cap emblem. He is also military-friendly.

Have gotten my car repaired here a couple times now, Henry helped me each time and always gave great service. Hope I dont need to get any more work done, but if I do, Im going back and hope Henry will help again

No one has a clue if theyre open or closed on weekends, my insurance, google and their website says 8am saturday. But that is a lie

Amazingly fast service. Leo and in the service department is one of the most knowledgeable vehicle service managers i have ever had the pleasure of meeting and working with to get my vehicles serviced and repaired. He has an open line of communication with the customer so he always keeps you informed and up to date with your vehicles repairs and status. He makes Ford Shine and stand out amongst the other Ford dealerships. I will definitely be returning for all of my future repairs thank you Leo

Great service

Excellent quality

Bad quality job, after 2 months went bad and didnt want to honor warranty. Plus they took more than 1 month to send the estimate.Also when I got my car back the steering wheel was nasty with grease.If you are using Insurance just choose some else.

Popped right in and Sean Duggan zoomed to the rescue identifying and fixing my problem in minutes! Other repairmen from different shops sent me on a wild goose chase around town saying I need new parts. 10/10 would get Seans help again!

Worst customer service ever Dont waste your time coming here they take forever with your parts they dont do a good job they dont value the customer look elsewhere

Great job and service. Henry was very helpful and informative with the whole process.

They tried to accommodate customers and finshed the job early. I have to take one star off because one of the guy intensionly misinformed me of their closing hour. I ended up speed over so I can get there before they close to get my car.

Awesome experience and great customer service

Great place to take your car if your looking for trust worthy service.. Very knowledgeable, friendly staff, going well beyond to accomodate their customer needs. 100% Highly recommended! Thank you for your service..

So after about 4 weeks of trying to get my vehicle repaired, I gave up. It took them two plus weeks to realize they hadnt ordered the parts and then another 2 of ignored calls and failures to get called back to get an appointment. Obviously asked to forward the issue to a manager only to be told that the person taking care of my vehicle was the manager. Should have read the reviews before selecting this repair shop. I would definitely suggest AVOIDING this place, unless you like wasting a month of your life...

Take mi care to Fix and make good jop

Im going to give it 4 stars because in the end the quality of the work performed deserves 5, but they have organizational issues. If you take your car, just expect a few bumps in the road before you get your car back. Great work though.

Im going to give this place 3 stars, for a very specific reason. The work done to the car was top notch. They replaced my rear bumper in 4 days which was great, and the work that they did looks OEM. Great paint job, no issues with the finished product. They even went out of their way ( I assume) and detailed the car prior to giving it back to me. I have absolutely no complaints on the work that this shop puts out.Account management/Follow up. This is the downfall of this establishment. This is the part of the story where I introduce you to Ron. Ron, from the very beginning, seemed to have no sense of urgency which came off a bit odd to me. I really wish I had good things to say but I just dont. He wrote me a quote which was great and after coming back to drop my car off, he seemed to have lost the original information form that I had filled out on my first visit. After I handed the keys over and left the car, I called in 3 times for an update. I didnt just leave a pair of shoes to be fixed, no no, I left a $30,000.00 vehicle in the hands of this shop. I called for an update and was not able to get him on the line so I was told I would get a call back. That call never came so I called again. This time, he was at his desk and after holding for him to go grab my file, he came back and told me that he needed to look at the car because the repairs were ongoing, and that he would call me with an update on the car and when to come pick it up. This call never came either. I called in the next morning for an update and again, Ron was not available. I called again and got him on the line and he said that the car was done, he just had to check it to make sure the repairs looked good, and that he would call me back to confirm that it was ready for pick up. 1 hour passed, then 2 and no call so I decided to just make my way to the shop to either see what the hold up was or pick the car up. I got there and he came out to show me the car and the repairs and after paying and processing everything, I drove off in my car looking just about as good as the day that I drove it off the dealers lot.Again, the paint and body work was top notch, but if you decide to take your car here, try to get paired up with someone other than Ron. I work in account management and his level of customer service is just not where it needs to be.

Had a problem with our truck and brought it into the collision center. Great service and had our truck fixed quick. Recommend 100%

I had a wonderful experience Penske Collision ... working with Albert made the process so much easier than those in the past with other companies. Highly recommend taking your vehicle to them - professional and efficient!

Shawn was a great help and work done on my car was perfect.

Great place great service alisa virgen the manager is very professional and very helpful

Need to improve customer service. Need to be neater when handling cars (left fingerprints on window and left covers unsnapped) they removed them to work on damage spot. Left spotty marks on car body) I would not be a repeat customer.

Customer be aware do not have this body shop fix anything! I was given a dishonest quote they are not trust worthy. Ron is money hungry and will fix anything to not go over the 50% on your insurance and keep the money I was able to take my car away from them after a 9,000 dollar quote from Fuller Collision and took it to caliber collision were they know what they are doing and my car was considered un repairable by my insurance big difference. Fuller collision has no regard for your safety or your familys ! Safe your life and your family

Horrible experience full of missed deadlines and wrong parts. Was promised a one day job and after having the car 48hrs was not completed. Manager was unprofessional and would only blame parts department which of course was another location. I should have looked at reviews before going to this business. They definitely earned there 2 star average.

STOP: READ ALL REVIEWS, THEN RUN AWAY!If you want your car to be repaired incorrectly and with cheaper aftermarket parts, come here. They will be more than happy to do terrible work with less than materials then give you attitude when you voice your displeasure.After returning three times and having been told numerous stories and excuses as to why parts were literally falling from my car, I was finally told (after being cursed at) my car was having all these problems because they decided to use aftermarket parts instead of factory quality parts. In other words, now my car is far more dangerous to drive as the safety rating will not be what it was with these cheap parts. A high safety rating was my main reason for buying this particular car.In summary: if you value your safety and time, do not come here because they could literally care less about either. Very rude employees who do poor, subpar work.All my statements are 100% factual and can easily be backed up by emails, camera footage, and phone records.Update: my insurer Geico is placing this location under review for poor performance and customer service and rightly so.Hopefully Geico will no longer let their name be dragged down by this location and their abysmal reviews from the customers they are meant to serve.

The paint and body work was excellent, looked brand new! However, BEWARE!!!take before and after pictures. several internal engine compartment plastic parts were missing. i had to argue with them and prove, with pictures, that some of the plastic engine covers in the engine bay had disappeared. and that the toyota emblem had not been replaced. which was clearly listed as part of the parts list that was paid for by insurance. i am not sure this was deliberate, or they wanted to sell on ebay. Beware!!!also, there was some small front bumper plastic vents that had broken, the sales people promised they would sched a repair. they never called back. the part was minor to me. and i preferred not to have to deal with them again. so BEWARE!!!

Good work very helpful

Their work sucks, the employees are very rude and unprofessional and make you feel uncomfortable. I will never go back there.

They will fix your car right ask for Sean

Very efficient

Careless.lack of pride in work.poor management supervision.entity needs complete overhaul.

Sean was a big help

Good

Fantastic .. !!

Reputable shop

Good service

Great service

Great service

Quick service

Great job

Did some insurance work for me and my car looks like nothing ever happened to it. and the detail job they did before they gave it back to me makes me want to have them detail my car every week. My car looks like new.

2 months for the car to be delivered to me, well they still do not give it to me, the first month they already gave it to me and when it was 10 minutes from arriving they tell me that 2 pieces were missing that arrive in 1 month more ... day and I go for the car to give me the keys, the lights did not work for 2 days and they still have no information about what happens .. Incredible !!! ahhhh apart there is another piece missing that did not arrive and they do not know when they talk to me for what I took them the car hahaha well if they give it to me these days 😠😠😠

One month for my car to be delivered to me because the part did not arrive from Acura and I was the one who called Acura to press my part for my car instead of them doing it malllllllll customer service maloooooo maloooooo malooooooo I would not return nor do I recommend it.

Poor service

The very efficient employees

They speak Spanish