We were impressed by the variety of hardware items available. Sales people & cashier were friendly & helpful. We had 5 screens rescreened...very pleased with the result at a fair price.

One of the most friendly group of people that Ive ever seen working in that store very helpful very hardworking thank you

Very helpful staff member with a great sense of humor. He assisted me with my request and I was in and out of the store in 5 minutes.

Great customer service. Everyone is friendly and helpful. Whether you spend $5 or $5k they make you feel like they actually appreciate your business.

*Read whole review for a great outcome*I ordered a grill that was originally scheduled to be available for pickup on my birthday, April 14. I was then told by email it was delayed, and would be available for pickup the following Sunday. Then, it was abruptly cancelled.After communicating with Ace online customer support I was told the model is no longer in inventory, to use a replacement model number, which happened to be the same product number I ordered. The model I ordered is still listed as available on their website, just with a higher price (I paid $449), now listed at $519.99.Something doesnt seem right. I emailed back and forth with Ace with no success, until the owner of this store, caught wind of the problem and personally called me.He explained the issue, was extremely apologetic, and offered to honor the price I paid online and have the grill assembled for me as well. When I picked up the grill we chatted for a while and he even threw in a grill cover for my inconvenience. This high level of customer service is why I continue to support small businesses like this, and encourage others to do the same.Side note- AceHardware.com is not really affiliated with the brick and mortar stores, these stores just act as a pickup location for items bought online. The website has been having many problems. For the best experience, skip the website and visit in-person.

Excellent service. Great parking. Post office inside. Stihl dealer also.

Very helpful, got stuff that big stores dont have or care to find for you

I actually like coming to this store. They dont always have *everything*, but they have some of most things.Everyone at this particular store is super nice, knowledgeable and helpful. I called ahead about something the other day, and the guy I talked to recognized my voice and took me right to what I was looking for. In and out in 5 minutes. It takes me 5 minutes to get to the front door of the blue amd orange stores, and another half hour looking for a plumbing thing and finding it over in paint 47 minutes later..If you need something specific and its 15 minutes to the big box store and a half hour to this place, come here. Youll still save time, and hell, they have free popcorn. Cmon. No-Brainer.

I am so grateful that this is a Stihl dealer. The customer service with me, myy crew and my chainsaws has been exceptional. The only long wait I had was for parts, otherwise, they take care of my maintenance needs quickly. Angie and Zach are awesome! I wouldnt go anywhere else, even though there are other dealers closer to me. Unfortunately I purchased a new saw last year from a different dealer ... spent thousands there on saws over the years and ended up dealing with a very rude owner on more than one occasion. Goodbye to them. I will only go to this Ace hardware to meet my business needs.

They’ve got everything. Nice clean store.

You could not hope to find more friendly people to help you. Great selection.

Always helpful without even asking

These guys were awesome. Helpful, friendly, and knowledgeable. Will be back.

It was simple and fast!! Grest customer service!

Stood around for 20 minutes while the Stihl salesman helped someone else. He finished up without acknowledging me and went to the back and did not come back out. A cashier in the front radioed back to let him know I was still there and wanted to buy something. Waited another few minutes for him to come out before leaving. Waste of time.

This isnt your typical big box home improvement retailer ... and thats a good thing.Conveniently located prices are a smidge higher than the big guys, but sometimes paying a few cents extra is worth it depending on the project.Staff is available and knowledgeable - you have a question they know the answer.

Unbelievable selection of hardware for all building, gardening, home maintenance and DIY projects. If you need it, youll find it in this stores huge inventory.

Always have just what I need at the right price

When you need help with something, Ace is the place to go.

Super helpful, super knowledgable, super friendly staff. Great for all your hardware, grilling, Stihl and Benjamin Moore needs

The store has t

Frequently visit when i want a quick in and out experience. This time was for ant baits, had 5 to choose from one was out on the shelf. I was immediately approached by an employee asking me if i was finding everything okay, i asked they said probably some in the back which there was. Purchased two types and was on my way in less than 10 minutes. Great little hardware store with lots of odds and ends and not as big as the other home stores where one may spend more time searching for a product than actually purchasing or comparing! Will return again when headed that direction is also closest to my home, but dont often go that direction, so it gets special visits when in need. Thanks!

Called for chains had them waiting on me great job!

Had exactly what I needed

I usually prefer a larger store strictly due to the amount of stuff they have. But this ace had what I needed and the staff was very helpful

Called to see if they had a particular Stihl blower. They physically checked (not on a computer screen) to see that it was available. Was ready when I got there!

Always a friendly staff. Very helpful.

Great help, good selection, a tad overpriced.

Tried to take something back that I bought at another Ace hardware store a couple of days ago.. they refused to take it and gave a lame excuse.

Nice small town feel hardware store.

Almost always has everything in stock

Needed an item that was only at two Ace stores, otherwise I would have shopped at the Loveland store.

Great friendly staff, Always get offered help as soon as I walk in.

Well stocked with virtually everything I come for. Staffed by knowledgeable people whove been helpful numerous times over the years.

Has all those items for maintaining your house and apartment along with knowledgeable staff. Saves time and effort. Use Reward account which sends coupons. Also has. Post Office in rear of store. Very handy.

Good customer service, and selection. They are a bit expensive, but its worth it to avoid the big box blue and orange stores.Very convenient.

Great service. I need boxes and tape for Moving. Great Customer Service.

Amazing hardware store.A special shoutout to Pat Norton who helped me find heavy duty duct tape, chains and lubricants! His experience with these products seems to be unrivaled!

This evening i needed a replacement valve shaft assembly for a cutoff valve going to an outside faucet. I decided to go to Ace hardware because I knew theyd have someone to help me ensure what i bought would fit and work. They didnt have exactly what I needed - they had ... uh ... more. It was a whole valve assembly ready to be soldered into the pipes. So the guy took the whole gizmo to a back room, took it apart, and brought it back out to the table. We put my old shaft into the new gizmos body and it fit! So I bought the whole new valve gizmo. At home, I removed the new shaft assembly, installed it into my old valve body, tightened it up just enough, and presto! It worked perfectly. Im only sorry I didnt get the guys name. I just asked for the guy who knows about plumbing. And, he was just the right amount of friendly. My wife was impressed that Ace had a part that would fit old plumbing!

Shelves well stocked. Hard to find help. Cashier not very friendly.

Free popcorn, a USPS office INSIDE!! I can go drop off mail or packages, grab some screws, a hose, a grill and plumbing supplies and go party!! Did I mention free popcorn...? Cause they have it!! Very neighborhood feel, always greeted by someone! They are knowledgeable and helpful.

Ace Hardware in Mariemont is second to none when it comes to service!! It starts with Bill, the manager, and is true throughout their workforce. If you are looking for knowledgeable advice on a project, dont go to the big box stores!! Go to Ace Hardware in Mariemont! Theyve recently expanded their space so they can carry a wide inventory. They even have a post office in the store now!!!

Their customer service is hands-down the best of any of the hardware stores Ive been to recently. I even had an older more experienced cashier bringing a younger one outside to show him how to put windshield wipers on my car. they have a post office branch in this location, which makes it very convenient. I also end up finding all sorts of weird little odds and ends that I wasnt planning on buying in the first place, but cant help myself. Plus, theres free popcorn.

Good selection very good service

Employees are super helpful and very sweet. Store is always clean and organized. Then they have the added post office too!

As soon as you walk in the door one of the staff will greet you. Thenl)mm ask if there is something in particular that youre looking for. Super friendly people, always very clean. Overall just a nice experience.

Great little store, friendly people, decent prices. Good selection for a small store. Clearks are knowledgeable.. Plenty of off street parking. There is a traffic light so entry and exit is safe and easy. They carry most hardware that you need every day as well as seasonal

Perfect. No other words. I love this place

Always helpful and have what I need.

Great Service reasonable prices

Very convenient but lowes and homedepot are alot cheaper

Staff is very helpful and knowledgeable

Friendly service and they had what I needed!

Small stores often offer less selection, but this store had a surprising variety as well as a pleasant, attentive staff and ease in locating merchandise. Prices were decent, staff was knowledgeable and accessible, and free popcorn! I would definitely shop here again.

Great customer service! We worked with Bill this week and he was very helpful!

As a new contractor I am still learning the best tools for my trade, the manager there goes out of his way to find out any answers to my questions and always trys to get anything I need as fast as he can. The remodel there was smooth and did not inconvenience anyone. Great store...

The slogan “Ace is the place with the helpful hardware folks,” was coined at this location. I seriously haven’t had customer service like I have here EVER. The employees are not only super knowledgeable, but they seriously really want to help you. They don’t just do their job well, they ACTUALLY want to help you. Freakin GREAT place!

Always so friendly and helpful!! I much prefer this store to any of the other big superstores.

Good and helpful people. Always pleasant going in there!

Great staff and products

Had what I needed

Great place for all of your home (or apartment) improvement needs, the staff are super helpful, friendly and knowledgeable. They have always had whatever obscure item I needed on their shelves and at decent prices, comparable to the big online retailers.

Nice people who are friendly and helpful. Large selection with special orders possible.

Always helpful folks at ACE. Fast friendly easy shopping!

The staff is very friendly and helpful when I have problems with a purchase item.

Great people to work with

The staff is always friendly and they approach asking if you need help finding things. Always a pleasant experience.

Great place. The clerk was GREAT.

Horrible customer service Bill Anderson is very disrespectful and does not have much knowledge about the inventory in the store

Roger,Dave and the gang help me with my projects. Thanks guys.

Not really enforcing distancing rules.

Excellent service. Someone greets me every time I walk in and offers to help or find someone with the knowledge to help me. Store is clean, well organized with a surprisingly large variety. Its a bit pricey but the convenience and service make it a no brainer for less than industrial sized shopping.

The one in Mariemont is a large store with just about everything you need if they dont have something they order it for you. The sales people are knowledgeable and quite helpful.

Impeccable customer service! I purchased a grill online for in store pick up. After calling an finding out that the grill would not fit in my vehicle, the folks at Ace offered to deliver it to my house that same day. Further, I unintentionally selected a natural gas grill instead of a propane grill. The Ace staff recognized this and immediately corrected my mistake. I was grilling out within 24 hours of purchasing the grill!

Love this place always helpful always professional and knowledgeable 😎😇

Great selection but still retains small town hardware shop

Have all your needs but prices a little high.

Great local hardware store and bonus points for having a post office.

Call first! Drove past three other ace hardwares to get an ego battery edger the ace website said they had in stock. When I asked for help, they insisted that I was mistaken but when they checked the computer, sure enough, the had one listed as “in stock”. After several minutes of searching, they said they, in fact, didn’t have one. No solution offered.

Expensive but qualified people to help you

Great selection, very friendly helpful staff.

Always helpful and knowledgeable staff readily available to help. Great stock. Couldnt ask for mote

Very friendly and had what i needed

Super helpful and friendly! It has everything I need plus a post office! Only hardware store I go too!!!

Very friendly service and very convenient. But very expensive.

One of the closest things to an old time hardware store. You can even get individual screws, etc

The go-to hardware store! If you need it, they have it, or the experts managing the store will tell you where to find it!

Mike was patience, understanding and very informative and all at closing time. Highly recommend this professional store

Really nice since they remodeled the store so much more space.

Got a custom sized piece of glass cut. Friendly service.

Great old school hardware store. Friendly helpful staff.

Great place. Friendly staff. Love it!

Kenny was super helpful and the staff were very friendly.

Staff is very friendly and helpful, store is very clean and carries a nice variety of quality tools, hardware and products at fair prices. Excellent place to go if youre looking for hardware and tools to finish DIY projects.

The staff customer service dropped to a new low tonight. There is only one person in this store who seems to care if customers’ needs are met.

Great store. Friendly helpful people who know what you dont.

Needed very specific materials for a project and the employees knew exactly where everything was, were very friendly and knowledgeable. Amazing service

Friendly staff, clean organized store.

Very clean store- employees speak as soon as u walk in door👍They have pretty much everything.

Great service