Awesome the sales people and manager were very helpful .great experience!

My experience was awesome..Mario was amazing... Its hard to satisfy me..Ive never been more pleased...Mario you are awesome!!

Arlon had amazing customer service. We went in questioning our bill and upgrade and he actually saved us money in the long run. He was super nice and made us feel welcomed in every way. Best customer service experience we have ever had at this location. Thank you Arlon you deserve a raise 👏

The Customer service at Verizon was excellent. All my questions was asked and I got my phone in a timely manner. I highly recommend the Verizon Store to anyone.

The employee I worked with was awesome he was very helpful and honest I will definitely be going there for all my Verizon needs the other employees Seemed like very helpful and good people as well

I wanted to upgrade my phone so I called in the day before to make an appointment, they said they werent taking appointments and I could just walk in. I got there early the next morning and ended up waiting in line for an hour. After I watched three other people drop out of line and leave. I finally got in, I was then told that because I couldnt remember my pin number I needed to wait another two hours for my account to be unlocked. What they didnt know is that I drove an hour to get there, and spent less than a minute inside the store. Once I got home I saw I had a message from Verizon asking me if I wanted to unlock my account for the Clearlake store. The guy behind the counter obviously did not want to sell me a phone. Ill be shopping online from now on. 👎

Marco was very pleasant and outgoing. Got my bill paid current and he was able to get the correct case for my new Tablet. I recommend this location.

Best Verizon store Ive been in. Recently had need to be in Napa store. So rude. They dont really help they just want to sell phones..but Marco was just great.. so helpful. Activated and set up a friends new phone and put the liquid glass screen protector on mine. Very knowledgeable and profesional and just a great guy. They all were super nice and helpful.

We showed up in the A.M. only to discover we were expected to wait outside while the crew inside helped 1 customer at a time (covid restrictions). No deal!! We left and checked back later. Glad we did. We saw multiple customers had finally been allowed in.Arlon was our go to tech. He saw us and immediately offered to help. He was friendly, wasnt afraid to offer advice about what to move forward with for our device or what not to bother with. Really appreciated that! We came in with changes to 3 devices on our plan. He knew exactly what to do for all of them and didnt try to rush us out. He was professional and made sure we knew what was happening as he went along. Excellent customer service!

Arlon the young gentlemen that helped me today was very knowledgeable and very professional. He answered all my questions and concerns. After I spoke with him I decided to proceed and make my decision for my new Samsung SMG991 GALAXY S21 5G 128GB-PHANTOM GRAY upgrade from my old MOTO Z3. The upgraded price and discounts were what sold me for this purchase. Plus the compatibility for my hearing aids. Totally a wonderful experience. I would recommend this store location and Arlington for all your needs and concerns.Sincerely,Richard C.

I did not get his name. Who ever the young man was working tonight. I want to applaud his professionalism and his understanding of my situation. Please recognize him. He solved my problem within minutes and even went beyond his responsibilities. Please keep him.

Marco performed excellent as he multitasked assisting his co-worker, helping the elderly understand how to wait in line and serviced me as I purchased two new phones!! Amazing team work and great leadership/managing are the thoughts that came to mind as he took very good care of me!!

Waited over 2 hours. One Verizon employee was professional and polite. One was not. Left without getting what I needed. Chose to pay more online. Will not return to this location.

I’ve been trying for months to rearrange my phone and plan. I went to two different Verizon stores prior to the Clearlake store. The first store messed up my plan then after waiting over a hour at the other store they told me they couldn’t help me, I had to call Verizon. Finally Zook at the Clearlake store gave me phenomenal service and fixed my phone and plan to exactly what I wanted. I highly recommend Zook at the Clearlake store.

Marco was great. Activated my new phone and transfered all my stuff no problem. Confident andVery pleasant and profesional.. really appreciated his help.

Highly Unprofessional Employees you have working here. Must be desperate..

Arlon was super fantastic and worked with us, even past closing time to make sure we were all set up in our new phones and lines. We couldnt have been happier with the help!

Store was clean, well stocked and spacious . The staff were courteous, knowledgeable and very helpful . Overall a pleasant and successful experience .

Polite and respectful marco is great! Highly recommend this location.

This place should be closed the staff changes every time the owner changes his Sox

The employees here were 5 star would absolutely recommend this Verizon store.

Marco was amazing w setting up my new iphone

I ordered an iPad and I have gone three times to pick it up. I was never called or contacted at all.On the third time they inform me that they sold it.Poor customer service.I will take my business elsewhere.I’d rather drive to Yuba City then deal with a store that has poor customerService. They have lost my business. I have called corporate to complain.

The worst place in the world to get a phone. If you wont to get a new carrier and it starts the 3rd ove the month Verizon is still going to charge you 1 month a head.and that will not turn off your phone even if you ask them too .so they can charge you 1 more month nice dont you think no contract but thay are telling you that just do what iam telling you to do and thats all

Very nice store,friendly, knowledgeable staff. They just need more staff. They can often get real busy with lines. Im like many hate waiting in lines! They manage to pull it together though! 🖒🌴🐒🐾🐹😷🇺🇸👣

Very helpfulness, knowledgeable and very respectful. Overall it was awesome experience.

If I could list a zero minus I would it was the worst experience of my life you have to wait over an hour just to pay a bill we ended up leaving

Looks like there is a new boss and crew in the store definitely an awesome experience Im glad I stopped in. Purchased two iPhone x Max’s. Francisco was very helpful when transferring all of the phones information to the new phones. It took a while, but Francisco was very patient and kind. Will definitely be back! This store is very helpful and honest.

Marco was very helpful and nice to work with while getting a new iPhone. It was a clean store and the employees were all very kind. I was able to activate my new phone with Marco and I’m so grateful for all his help. Thank you.

The staff here at the Clearlake CA store are great!Marco B helped me purchase my amazing Google Pixel phone & he answered all my questions too.He even synced up my 6year old phone so I didnt loose any of my contacts!Great customer service Marco B... I love my new phone!

The Immediate service from a knowledgable polite staff was a relief as I am used to waiting up to an hour or 3 for service in most Bay Area cell service stores as that is where I am from. They are more than happy to refer you to Wal- Mart where they have a satellite kiosk inside that offers the most reasonable prices on cell phones. The Verizon store was just packed with people but they all were very happy & very satisfied & thanked their salespeople gratuitously, shook their hands & left smiling ear to ear. Our sales person was Francisco & he was 5 stars wonderful. All in all VERY POSITIVE CELL PHONE CENTER EXPERIENCE FOR A CHANGE! 5 STARS .. CHEERS !!

Hello have VERIZON 20 YEARS. I HAD TROUBLE WITH MY PHONE FOR 2 DAYS. I CAME TO THIS STORE TWICE. BOTH Days am giving 10 + for the guys that helped me. Sook and saul.thank you. Kathleen.

Professional and very helpful!

Marco and the staff at the clearlake verizon are top notch!!! They are very knowledgeable and were able to answer all my questions and ease my concerns. We love our new phones. Thank you all very much!!!

Vanessa was an absolute pleasure to work with. There were some issues when I first came to the store and she couldn’t activate my hotspot. I did have to come back the next day. However, Vanessa came in first thing in the morning even though she was closing that night Vanessa wanted to make sure that I was properly taken care of..This is the kind of customer service experience that I wish to get all the time, but rarely ever do! Kudos to this Verizon authorized dealer superstar!

Helpful and knowledgeable. Asked what I used my phone for and didnt try to upsell me. Nice sales team.

After having problems with signal with my other carrier, decided to switch to Verizon. Everyone that had Verizon in the area had signal except for our carrier.Marco was very informative and friendly.

Customer service is excellent, they are knowledgeable with the technology on hand, great selection of items.

We live in a dead zone for all cell services except Verizon. While we thought about low cost carriers like Straight Talk, we decided with the challenges we faced logistically we needed local pros to help us. We hit our local Verizon store and we are so glad we did.Alicia spent a lot of time listening and was able to suggest some clever solves for our problems. Was it an upsell? Sure, but we have better coverage for cell and data at less cost than we were paying for satellite internet and Cricket. And its unlimited data.But what really impressed, is she helped us wrestle our phones from Cricket/AT&T, who had wrongly locked our phones (we bought them unlocked from Apple). Huge hassle, two hours of waiting for answers, asking for a manager and getting it done. Priceless!Give this woman a raise! Thanks Alicia

Very quick and professional service!! Was in and out with all I needed in a short time! Very pleased!

I suspect place like to be the extreme busy. overall the guy was pretty helpful in the way of attempting he tried at least and he couldnt complete or fixed the problem just like I couldnt and that was frustrating when you wait to ask his boss I got the feeling that if my phone was not just another one of those free issued government phone but with another rank in value well maybe not as so much as value in the phone as far as price goes but indeed it was something that I had paid for versus not. I wonder if I would have gotten different or better service. I it used to be that people get judged by what color they are now its by if you pay for a phone or they get a free one laugh out loud. the young man that seemed to help me in the first place immediately after listen to his boss took sides agreed that that was all he could do since it was one of those phones was because they dont know how to solve issues with-issued phones? Other words the same way they would any other phones that was having the same problem. think at a retail store if you can find it you would be able to do that same thing to any phone government-issued phone or not is boss pointed out to him my phone being a government-issued phone thats when the story jumps over to I can bring my phone to Social Services huh huh what strange not once and I heard about being able to bring this phone or government-issued phone to Social Services? I sure hope I did not repeat myself the problem is does constant voice to text Stuck on Stupid and wont leave the voice to text and wants to say my words wrong so therefore anyting I do on this phone its done by voice to text including survey whatever it is Im doing here. Got to go issue is still not fixed many things crucial things have app to still be done so I lost time and phone its still not fixed

Amazing service

Great service check my youtube project Juliet

Marco was amazing!

Always very helpful, almost always in an out.They are growing into this area..

The help I received at the Verizon store was very good. However the store does not have enough employees for the volume of customers it gets.

They dont answer phone calls. No help at all just trying to sell you a phone. Act like there doing you a favor. They should help the customer instead of getting ready to close up for the day. 3 employees 1 customer couldnt get any help.

Spoke was amazing 👏 🙌

Francisco was very helpful with a new phone and everything else I bought you name it I got it now.

This store has a great new crew. Excellent customer service, highly knowledgeable and helpful! I had a great visit, much better than past experiences Ive had at the bigger stores in santa rosa. I added 2 more devices to a plan that already has 3 and Im going to be saving money after my outdated plan was updated today. ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆

Every time I visit this store its sales pitches and next to no help with what you actually go in for. If they do sell you something there is no mention of the fees youll see on your next bill. Would not recommend.

Store employee Zack Hardin was extremely helpful and knowledgeable. Also very courteous and prompt. GREAT Guy 👋👋👋👋👋

I was baited and switched to purchase a free LG tablet with an upgrade of my phone. However, $71.99 cash paid in store plus activation and line fees caused me to return the tablet to the Clearlake store. While cash was accepted from me, the refund is in the form of a corporate check, which I was assured would arrive quickly. Nearly two weeks later, I still await receipt of my refund. Ive learned that Verizon affiliates are unable to refund over $50.00 cash. This (along with every pertinent policy) should be displayed in store as readily as the Verizon logo is. Im unhappy with my customer experience at Z-Wireless as it is not the outstanding customer service Ive come to expect and enjoy from Verizon corporate.Finally, Verizon corporate should carefully consider who uses its name and logo, especially if they are unable to meet or exceed customer expectations.Update: they are getting worse with new owner and management. Anything they dont want to service, they simply say we are not a corporate store. The management is not concerned with outstanding customer service or providing a great customer experience. They ARE NOT VERIZON and shouldnt be allowed to use it branding or logo, especially when they do not provide customer service and care Verizon customers pay for and expect.

Great customer service

Excellent service very helpful and friendly thank you

Excellent experience! Quick and efficient

Stood in line for twenty minutes. One of the employees disappeared in the back room right after helping customer when I was standing in line behind her. Another employee that was helping another customer had to go in the back to make someone come out to help me. The lady that came out was not the same employee that ignored me but she was extremely rude and did not smile. She asked me what was going on and if I wanted to purchase a replacement cord. I spent 37 dollars for a cord even after being ignored. I am not happy.

I guess they have a high turn around but its still no excuse for having a unknowledgeable staff. And if you dont know just say you dont know dont pretend you know. As customers will find out when we get home obviously

Desiree was trying everything she could but she did not solve the problem. She was very pleasant .

All new staff, way better than the last people they had there. Customer service was outstanding.

Its a bummer were stuck in Lake County with this store, as the staff is sooooo rude, and this is not the first time. I walked in yesterday to buy two new phones, but asked one question about insurance, and which phone we might get it we did a claim. The girl immediately said she would give me the insurance number to call, and that at this time they have no deals for us. I explained Ive been spending $200 a month for 8 years with Verizon, and again she said sorry, we have no deals for you, were not a corporate store. She was so rude. I said well, Im going to cancel, and she just let me walk out. When I first walked in, she came out of the back and just stared at me like I interrupted her lunch break or something. Worst customer service ever, this customer of over 8 years is switching carriers.

Not a real verizon location. Victra must treat their employees like a number since their turnover is high and looks like their morale is low. Will be doing everything over the phone from now on than to support this company

I prefer this place over any other retail store for service. It is great for a low income group.

The crew was super helpful, definitely a great place to go.

Very rude

I had a great experience with Jake. He’s very friendly and helpful!

Jake was very helpful and did a great job transaction from my old phone to my new phone.

I feel they are dishonest and charge extra F-U fees. They hide in the back, and anytime they call headquarters they dont make the call in front of you, which I feel is rude.

Friendly, knowledgeable, helpful. Knew his stuff.

ALWAYS A LONG WAIT...THEY NEED GOOD SERVICE COMPETITION...

Staff are professional with good customer service skills.

I pay my bill real quick so thats good

Jake and the crew gave me the hookups, great staff and fun.

Have always gotten great customer service.

Most frustrating experience ever at this store. Ineptitude at its height!🤬

This Service Outlet came to Clearlake about 5 years ago. A year after Verizon bought a local tower. The staff are knowlegable and friendly!

Good customer service at this store but its not a actual Verizon corporate store so they make you buy accessories on top your new phone; they told us flat out that they dont make any money unless you buy accessory so they literally dont let you buy a new phone unless you buy over $100 worth of accessories with it. If you can just buy online from Verizon or go to a corporate store

Great service

It was great fast nice service

Got hooked back up with a Verizon planThey did a great job taking care of my needs, and any other items I needed

The very worst Verizon store, things dont work. Prices change higher at checkout. Huge personel turnover.Non corporate store, not bound to decent customer service policy. Rather drive 50 miles to santa rosa.

Do they open at 9 or 10. Says here at 9 im here and the window says 10. Should maybe fix that so people dont show up an hr early.

Trash all the way around if there was a choice not to put a Damn star I would totally do that instead I paid for a $700 phone I work by the movies in clearlake and cant use data ....just paid my bill.😠😠trash

Friendly staff great service with awesome products.

Awesome guy

Helpful in making it work for family income,respectful!

Is ok for data and mobel hot spot

Place needs more updating.. Not sure I like a new person every time I come in..

The wait time sometimes is really long.

There are always hidden fees but the service is friendly.

Very helpful and I appreciate it

Excellent service, very knowledgeable, Maria is very personable.

Great experience here staff were kind

Go to a different store. They dont have the tools to help make things easier & employees have limited knowledge

To expensive just to keep my number to change over to version

Very professional and kind, i recommend a raise to Victra

Place rarely has any accessories.... But of course we can order for you.... No thanks Im more of a impulse buyer

At first it was really bad. Then Jake rescued the day.

Erik was amazing and very helpful.

This store will lie to you to make a sale then not honor the sale they have sold; when you complain and try to work with the managers to fix the problem they dont return your calls