Leigha was an awesome sales person as well as informative about my bill. My bill has been over $300 for the last 8 months. Nobody has helped me or been able to resolve my account and has added things, changed my plan, all without my consent and ive had to pay for this every month. Ridiculous. But Leigha has been the ONLY one to explain my bill thoroughly and efficiently. She’s awesome! Thank you SO much.

Brandon did amazing! He was so patient and nice! He helped me figure out the best option to get a new phone me keep my number, got me a discount on my current plan and got me some new accessories! We will definitely be going back to see him in the future!

Very clean and welcoming staff. Zac helped my husband and I purchase new phones. He was very informative and friendly. Honestly best service I’ve had trying to get a phone. Will return for future purchases.

The sales staff was excellent, helpful, and well informed on devices and products. Im very satisfied, and happy to be a new customer.

Cameron was amazing! He was able to get my new service set up with no issues.

Becca was just SO AMAZING and so sweet! She was very helpful setting me and my boyfriend up an account and getting new phones and explaining the process of everything going around. We asked about of questions and not once was she rude with us!

Every time I go in this store they are helpful and have always helped me get into a new device fast and efficiently, I am very busy and I don’t have time to sit in the store for forever, they always accommodate 10 out of 10

Salesman messed up nearly everything when I got a new phone. Even lied to my face. Had to go up to their store several times to try and get it straight. Talked to an assistant manager with the salesman and he lied to my face again. Then another assistant manager said they couldn’t do anything and they would email their area manager and see what they could do. Said they would get in touch with me in a couple days. Been 10 days so far and still nothing.

No help sent me to Burleson corporate store to cancel one line and upgrade 2 other could have done that in there store Burleson corporate store said for disconnections I had to call no store can do that well I guess they did not want my sale

Bryant was the absolute best in helping us yesterday. His wealth of knowledge was invaluable to us & his patience in answering our questions could not be beat! He was beyond helpful to us in every way. He calmed our fears of choosing a new phone & we are very grateful to him! He’s our “go to” guy!!!

I witnessed some of the worst behavior at this store. They were rude, harsh, and inappropriate. The ineptitude caused a serious mistake that caused a huge waste of time and money. The first sales rep was so distracted by her co-worker constantly touching her, that she ordered the wrong phone. The store manager gave a vague attempt to remedy the situation. It wasn’t until a call to 611 that I felt anything was resolved. Now I have to wait two weeks when I should have gotten my phone last week.

After a horrible experience at the AT&T store in burleson/gateway station, this was definitely a nice change of pace.Faith greeted us at the door as well as acknowledgment from all other employees. Faith got right to work on my phone, she found that the reason it wasn’t working after just paying for service was bc the SIM card was never changed and my file wasn’t complete. She took care of it quickly without being negative towards the other store. She answered all of my questions and explained how prepay works. After being told false info from the other location abt a discount that didn’t exist amongst other fake news from burleson location, I think I’ll just stick with cleburne they seem to really know how to keep their customers happy. Very pleased

Update: got new phone tonight. Zac helped me and was extremely helpful, knowledgeable, and patient. I recommended this store and the professionals who work there.Original review: If you need help or want to buy a new phone, I highly suggest that you come to this store. Ask for Adolfo. He is personable and helpful. He isnt the only one who has helped us at this store, but all have been knowledgeable and professional.

Becca? at the Cleburne Store did WONDERFULLY! Her and her co-workers helped me try to transfer my old number but couldn’t, but help me figure out how, why, what I needed to do to fix it, and then ended up having to get me a whole new number but she took care of everything and it really eased the anxiety of everything! Thank you again Becca! Unsure of the correct spelling.

AT&T continues to be the worst in customer service state to state. Same experience in California, same experience in Texas. This is why I will always recommend anything other than AT&T to all my friends and family. Unless you like to have to continously fight with people, go somewhere else.

Every one here is SO nice. They always are so helpful. I will always come here. I went to the corporate store in burleson and they were just rude and seemed like they didn’t want us there and so we came here and they are fantastic. ☺️☺️

Needed to change my plan. The rep (Trinton Crawford) was very helpful and friendly. I was in-and-out in less than 30 minutes!

Daniel did an amazing job and the two guys who were with with him were amazing as well!

Great service at&t in cleburn tx I recommend sales associate Geno he was a life saver ! Thanks bud for providing me with professional support very quick very satisfied no complaints here!

Excellent service, the young lady went out of her way to get my problems solved.

To say that Ariel is phenomenal would be an understatement, my phone had gotten stolen and she went above and beyond to help me. I’ll definitely be breaking my phone a little bit more just to go see her lol. Genuinely amazing and she deserves a promotion!

Awesome service . and the sales people actually made you feel like they were there to help you . thank you made my day .keep up the good service.

My niece bought me a new phone. I didnt know how to get it working. The AT&T store fixed me right up! No waiting, no problems. I was very pleased!

When not over whelmed they are very helpful.

Couldnt have been more pleased with my trip into the store. Zac took over helping us when his co-worker seemed busy. He helped get me a new phone and get it set up. He also made sure we were on the most cost efficient plan! You have a great employee in Zac!

Bryant was very helpful. Very knowledgeable about all aspects of his job. Great experience. Had several things to tackle. He guided us right through it.. explaining each step. I will definetly be back to do business here because of him! Thanks again Bryant!

This is my second time coming in to the Cleburne at&t store, Both time I have had Adolfo Help me, he’s a great young man and always above and beyond for me, even if it’s just technical issues. I really recommend anyone that comes in to ask for Adolfo specifically.

First visit (buying the phone). My experience with the knowledgeable and friendly associate Cody was awesome. He found exactly what I was looking for even though they didnt have it in the store. When it came in, Cody set up my and transferred everything to my phone. I would highly recommend these associates at this location to anyone. I would definitely recommend talking to Cody if you can get a chance. Second visit (warranty isssue) I had called this store and been in a couple times dealing with this warranty issue and was very disappointed after having such an awesome experience the 1st time I came in. On my last Visit my associate was named Daniel. He was friendly, knowledgeable and helped me with my issue flawlessly. He informed me of the promotions going on which I was unaware of and gladly purchased. Daniel is hands down the best associate I talked to or had the pleasure of working with with at this location. I would highly encourage everyone to meet these 2 associates should you need anything for your phone.

Anyways a great experience with Zac. Great service and they always go the extra mile.

Very pleased with the young man that helped us today and the young lady as well

Great, friendly service. Becca was very helpful and made it easy to understand what I needed to know. Very patient. Even took the time to hook up my Bluetooth. I would definitely recommend this store and if your lucky, maybe you’ll get Becca! Thanks AT&T

I was dreading going to the phone store to fix my phone. But the experience was easy and pleasant. Adolfo is wonderful. He helped me upgrade my phone and showed me available accessories to match it. He also explained my bill to me and helped me get the best deal possible.

I came in because my phone bill was really wrong. I came with tears in my eyes wondering how I was going to pay my bill. Ariel and Leslie made my day and straightened my bill out and actually were able to lower my monthly bill. I am happy to say that I am a att customer and will always be. I highly recommend these two young ladies to anyone who needs help!!!

Bought 2 new phones. Phones were working initially, but then stopped being able to make or receive calls. I brought the phone back to the store and they said there was a known issue with new SIM cards and I just needed to wait a few hours. They would not look a the phone and said there was nothing they could do. When it still wasnt working 15 hours later, I called tech support (from another phone) and they said they had installed the old SIM cards instead of new ones and the phones would never work with the old SIM cards. Very upset that I had to travel multiple times and that they would not even look at my phone when I initially brought it back in.

Daniel was great!!! Coming back to buy a new phone from him. Thanks man!

If you come to this location please ask for Cody! He’s so helpful, informative & kind! Our purchases went smoothly and our experience was one of the best I’ve ever had! Best employee ever!

I was helped immediately upon arriving and had my problem solved within minutes

Cody Clark gave us the best experience! He was so personal and friendly. He was nothing but helpful and gave us all the information we needed in order to make a decision. He was the best sales associate weve ever experienced. I would HIGHLY recommend going and seeing him. 10/10 would recommend.

Zac was highly professional and knowledgeable. He completed my phone upgrade in a timely manner. Ive been doing business with AT&T for many years and this was my best experience at this location ever.

Great service. Helped us figure out our billing.

Was having issues with my note 10 and the service. as I walked in the door Leslie greeted me very nice lady. she worked really fast, and I was out in minutes. love this store.

AWESOME ☆☆☆☆☆ 5 star service from start to finish.. no issues ..ty

Trent and Dillion were very helpful and knowledgeable. Great service

Our service was STELLAR today- thanks Cody for going above and beyond the call of duty!This guy needs to be in management. He is knowledgeable, competent and exhibits amazing customer service.When you enter this location, ask for Cody - he knows the product and can get you served and back on your way.

Zac was awesome!!! Really took his time to address all my concerns...

Had a great time in there. Was in a hurry and the young lady was quick. She had great customer service.

Very good visit.

Went in to change phones and their reps, Zack and Cody helped us and were so knowledgeable and helpful to my mom and I while at the Cleburne store. They were very patient with us having lots of issues with our prior service and phones and helped resolve our issue with ease and stayed past their closing time to help us, which was very appreciated. They went above and beyond great customer service! Thanks Zack and Cody!!

Great customer service! Zac was awesome and was able to help us and was able to solve our problem super quick and was very knowledgeable! Thank you, Zac!

My salesperson was Adolpho and he is awesome. He helped my mom and I purchase new phones as well as customize our future bill cycle. Thank you so much for all you customer service

Going to t mobile because I stood there for 15 minutes watching the employees chat it up nobody said anything to me the whole time

My husband and I went into this store on Sunday to get information on possibly switching from Sprint to AT&T. We had the pleasure of being helped by Zac. He was informative answered all of our questions. He even went the extra mile to look at what plans and phones were available to us and what the cost would be. We happily switched to AT&T. He set up one line and we had to go back to the store today for the other 2. Zac and Adolfo helped us instore today and got our phones all hooked up. I am extremely satisfied with the service I received at this store. I will be recommending them to anyone and everyone I can.

Cristi understands me! She was so gracious and sweet as she walked me through the setup and countless questions I had. We asked for her when we came back to get my husband’s new phone, and she was still great!

I have tried multiple phone services and I’ve been having a hard time getting a service that works for what I was needing. I walked into AT&T and I was greeted by Leslie. She is great and very friendly and she got me the best offers and the service I needed. Thank you!

As soon as I walked in, Zac helped me right away. I had several questions and he answered every single one of them. I felt like I was asking so many questions but he was very kind and informative. My experience there was quick and easy. Zac made getting a new phone and new line so simple. He even helped me out choosing a phone case and screen protector that was best for my phone. My overall experience was amazing. Thank you again Zac.

Jeff was the best and very helpful and knowledgeable!! He is a asset to att. Thank him again for me

Jeff was great! Good customer service skills. Patiently helped me with two problems. I am very pleased with the service I Received!

I was recently in the store for about 2 1/2 hours. I went in with my phone trying to crash. I was worried I would lose my late husbands pictures and a voicemail I had saved. Jeff immediately helped me and had my stuff transferred to a new phone in minutes. He was also able to fix an issue I had with my app not showing both my wireless and directv bills. I had previously spent a few times on the phone for over an hour with directv trying to fix this after they had somehow locked me out of my account. They insisted the only way to correct this was to mail me a code that took 3 weeks to arrive and it didn’t even work. Jeff had this done in seconds. The only reason I was there for so long was my phone was taking forever to back up to the iCloud. In that time I had interactions with the other 3 men working in there that evening. I don’t think you could go wrong being helped by Jeff, Adolfo, Zac, or Dillon. All of them were so nice! At about 20 minutes until they closed my phone still showed an hour to go. They offered to stay until it was done! I may have been there for hours but honestly it didn’t feel like it. I also got to witness Adolfo dealing with a not so pleasant customer. He handled it with such professionalism. He continued be polite and friendly even though this particular gentleman chose to completely ignore anything he said to him. I couldn’t have had a better experience and I was thrilled to be leaving with everything on my phone.

Zac was such a help to me. He was able to answer all my questions and got my phone all set up.

James did such a great job helping us transfer my friends info from her phone to my old phone. Trenton assisted her with finding a screen protector & he made sure they she got a really good discount for a case and pop-up as well. Great customer service all around! :)

Zacary made my experience wonderful. Dolf was also great to chat with while I waiting for my phone transfer completion. Good customer services is sometimes lacking in Cleburne but not with these two guys!

The techs that were suppose to be helping did not help at all. They were asked if I could change the notification sound for my text messages. After messing with my phone for what seemed like 20 minutes I was told no. Fine but in the process they managed to erase every device I had saved that I bluetooth to. And some of those are not easy to get connected to. Now my phone gives me problems hooking up to the net. Simple task made things more difficult for me.. thanks

Ive visited 3 different AT&T stores in the past. This one was the least helpful. They werent even technically helpful is answering my questions. The next day my wife was talking with her companys technical support about our questions. At least they provided answers to our questions.

Jason was extremely helpful! He had all fixed and he deserves a raise.Thank youBecky Harris

Zac was incredibly helpful. Fixed the problem I was having right away and gave me great options to consider for a new phone.

Nice store & the employees have spectacular hospitality. I went in looking for a case & ended up getting that & some more accessories. I was helped by Dillon & Trinton. Although the store’s usually pretty busy, they were able to get me in & out in a timely manner. Will definitely be back in the future!

Check out Zak! The guy really knows his stuff. Very helpful, really competent.

I have always been pleased with the quality of service ive received here. The staff is always friendly and helpful .

I was happy with att company . It was expensive but i excepted there service. Then with the new year, 2020 everything changed, its to expensive and there are cheaper offers with just as good of service. Having to deal with people who have language issues. Also as well as the fact that customer service gives you conflicting stories and people failing to inform you on issues that affect you and act like its your fault, its its big corporate and you owe them for using there service.

Ariel was great. Helped me get through a lot of mess that I’ve been trying to get fixed for 2+ years! She got everything straightened out and was a delight to work with!

Adolfo, was the best of help today got me and the wife set up on our own plan it was absolutely painless and an awesome experience will be back

Very slow and didnt have any phones I wanted

Zac, my sales representative, was friendly and knowledgeable. He answered all my questions. I give him 5 stars!

I bought a new phone and thought I had everything transferred correctly from my old phone. After learning it wasnt done correctly, I went to the AT&T store in Cleburne and was greeted by an individual named Dolph, he was patient and very kind to fix my user error problem. He not only fixed my problem but also made me feel welcome to the store. Hes a great asset to the store and very knowledgeable in his work. Thank you Dolph for your hardwork and kind personality!

A big thanks to Jason setting up Bluetooth connection

Jason in Cleburne store was great. So helpful. Answered all my questions. Was cheerful.

Excellent service above and beyond for us visiting Australians. Highly recommend. Thankyou Cody

Aerial was sweet and very helpful.

My father-in-law was having a problem with his phone. I spent an hour and a half on the phone with customer service and when it was over, 2 days later I received the wrong item. I took the phone into the Cleburne store. I spoke with Jeff and he fixed the issue quickly and was very kind. There was one glitch, that was completely my fault, and he fixed that as well. Couldn’t be happier. Thanks Jeff.

Cody was very professional, knowledgeable, friendly and conscientious of our time.Thank you Cody for making our first experience with AT&T a positive one.

Initially I was blown off simply asking if the network in the area was out. So I leave and come back 10 minutes later with a full parking lot and they finally decide to explain. But good to know my questions are only valid after 50 people ask the same thing.

Becca was very helpful and knowledgeable.

These guys went above and beyond and stayed late just to make sure we were completely happy with our new phones. Thanks so much, Zac, Michael, Cody and Jeff.

I love the service noe a lot better not as much of a wait...and service is more better than before...

Excellent customer service. I highly recommend.There was a huge error in billing, and after not getting the answers I needed through the call center, and not being able to get in touch with a live person at the store I made my purchase at- I got desperate and called this store.Madison, the supervisor working at the time, was busy, but after giving the sales person my number I received a return call within 30 minutes.While explaining my situation, Madison was kind and obviously taking notes. She sympathized and never once made me feel dumb for not understanding what went wrong or the breakdown of the bill. She called the store I made my purchase at on my behalf, and within an hour my situation was worked out and set straight.When all was said and done she gave me her number so that (should the next bill be wrong) I could contact her directly. She truly went above and beyond in helping me. I will be a customer for life!

I would like to give a shout out to Zac and Bryant! I happen to bump into a couple of friends while coming to change my phone. Bryant was helping them and then Zac came to help me. These two sales reps were AWESOME! They helped me get a phone I could afford and they helped my friend also. Thank you Zac and Bryant. I hope your manager knows how great you both are! Merry Christmas!

I recently went in with a time sensitive request. My previous phone was no longer working and I was leaving for a trip the next morning. I came in at 4:50, but Michael and Jeff stayed to help me get what I needed. Even when the AT&T systems were down, they stayed on hold with corporate in order to get me taken care of.These guys went above and beyond both in getting me the phone I wanted and in adjusting to problems with the AT&T computer system.

They were very helpful . And when I sat down to wait someone came from the back to help me .

I just left ATT store in Cleburne. Adolfo and Leslie, they were the best professional representatives I have had the pleasure to receive help from.

I got fast service, and basically just needed one question answered. Would have been better if I didnt have to listen to a 10 minute sales pitch to get me to switch my cable to dish. I appreciate saving money, but I really just didnt have time.

Went in to pay my bill and was greeted by Madison, she is wonderful. She immediately realized I had been having issues with my current service and bill. Madison proceeded to fix these issues and give me bonuses for some of my past troubles and some new advantages she found available for my needs. I left happier than Ive been in months. Thank you Madison at the Cleburne AT&T your an asset to them. If all promises are fulfilled I should stay smiling for another 2 years.🙂

Bryant Howington was a great help. He answered all of my questions and he is a great asset to your store

Quick and knowledgeable personel.

Jason h at Cleburne was so patient with my broken phone!! Great guy. Cares ❤ ❤ ❤

Madison and Brandon were sensational!! They worked tirelessly on getting my kiddos phones and making sure my family and I were taken care of!! They truly helped me win Christmas!! #cleburnestore

Christi is the most amazing staff I have ever dealt with at the Cleburne store!! Got us the best deal and was so helpful and kind!!! This store is amazing!!

I would highly recommend this att store. The staff is very knowledgeable and met all my companies needs Madison the business account manager really went above and beyond her duties. She was spot on and knew exactly what promotions would meet my needs. I will be a life long customer.

Our representative mr. howington was amazing! he is the best representative that store has EVER had he deserves to be promoted as long as he doesnt leave our store.. lol.. very very impressed - att has an invaluable asset in him - please treat him that way!

We had little wait but once we were helped by Zac we were indecisive he remained patient and informative. We went above and beyond for us to help us make the best choice for our situation...thanks Zac.

I would like to thank Trenton for all his patience and help today. You went above and beyond, and I was very impressed with your professionalism.