Alec was very helpful in making sure I chose the correct low beam bulb for my car. He explained the differences between bulbs they offered, who knew there were so many differences? I appreciate that he wasnt acting like he was in a rush to make a sale and send me out the door.
I came in with a misfiring cylinder on a Sunday because all the repair shops were closed. Alec was extremely helpful with diagnosing the cause of the problem and figuring out the best way to get it fixed. He was knowledgeable, friendly, and gave honest advice. I had a great experience and I’m very thankful for such helpful staff.
Im from out of town. Stop for windshield wipers and a turn signal bulb. Young gentleman named Jared help me find everything I needed also assisted me with a bulb change also spent about $70 more than anticipated by buying cleaners floor mats several tools. And very pleased with the courteous service that this gentleman gave me everyone in the store was also courteous need more people like them in the world!
Alec solved the problem with my daughters car! Found a loose connection to the grounder that had caused intermittent problems for several weeks.Thanks for taking the time thoroughly investigate the issue!
They were closed lastnight before they were supposed to be. A central pd cop and myself had a headlight out. Lol cmon yall atleast be honest w your times. Thats kinda sorry advertising something n ppl driving in to find out youre closed...have some integrity chamge your closing time or honor it.
Been here twice. I love two work on my truck performance wise. Both times I was here that was not the case. Employees are friendly enough to make nyou forget about what your about to get into shortly and knowledgeable enough to remind you what you might need. I have been in retail from loader to upper management and its been awhile since I have ran across a group of employees that can do both.
These guys actually know cars and are very helpful!!
Vinny I recommend you ask for him every time he’s Is a very knowledgeable guy and goes above and beyond to help you Get what you need !
Great service...I could not find the part I needed; they led me right to them.
Went in for a quick moped battery swap, super friendly. Let me borrow the tools needed and matched the battery perfectly.
Great and quick service 👌🏻
Clerk was very helpful. Ordered a part for my car, offered to look at another issue with my car.
They did not have the part I needed nor are they knowledgeable about working on cars or parts if all you have to do is use a keyboard and look stuff up then anybody can be a part slinger
New used car and realized the wipers needed replacement. Alec was very friendly and super helpful in suggesting and replacing them. Fast and easy!
Excellent customer service
I’ve only been twice and Alec is the jam. Super friendly, knowledgeable and helpful. Give him a raise!
Wow, a fantastic and model Advanced Auto Parts, I went here a few weeks ago to get a few replacement bulbs for my rear brake lights. The two guys (sadly I forget their names) were exceedingly helpful and helped me to find the appropriate replacement bulbs spending ~20 minutes helping me search and match my somewhat rare bulbs. After finding the bulbs, I casually remarked that I was thinking of switching to LED headlights from my 30 year old halogens. One of the guys (longer hair) offered to look at my car, said hey I think itd be an easy swap, and found an easy replacement. After that he helped me install them and troubleshoot a loose connection in my tail lights. He was really friendly and helpful, and I was really appreciative of his help, not to mention no added charge. He made all the difference and I will most certainly go to this Advanced Auto Parts for my generic car needs
Very quiet not too many people find what you need
Was stranded and traveling from out of town. Purchased a battery and a small tool kit to install the battery in a 2013 Dodge Avenger. This particular battery has to be installed by taking the driver front wheel off, and removing the fender liner. Car started once and wouldnt even jump start with new battery installed.So I had to have the car towed to the local Chrysler dealer in Keowee. The dealer tested the Advance Auto battery it tested bad with a dead cell with only 2 .03 volts.Finally got the car back home a week later and returned the battery to a local Advance Auto Parts in NC. Contacted the store manager and explained that I shouldnt reasonably have had to tow a vehicle to a dealer and pay a diagnostic fee due to a dead battery off their shelf. Manager kinda blew me off and gave me his district managers number who is also blowing me off. Its been 48 Hours since I left him a voicemail. I will be calling the corporate customer care team in Roanoke about it AGAIN.I was employed by Advance Auto and was a General manager as well. This isnt how you treat customers.
The staff here is always very helpful, and if they dont know exactly what youre looking for, they will take the time to educate themselves and find the right part. They even went so far as to go through almost every single brass fitting they had in stock tonight to find the part I was looking for to no avail. At the end of the day I ordered it from Amazon because it would arrive faster, but that is no fault of the staff. Definitely worth the effort to come here
Great selection, very helpful staff.
I want to give a shout out to Alec for being helpful and very knowledgeable and really helping me out in a jam. You need to hire more people like him.
Great selection, easy in and out and very helpful employees.
Dependable and convenient. Staff are usually helpful. Sometimes they try to sell a more expensive part when less expensive alternatives might be available. Good selection of products and quick on special orders.
Staff is always friendly and knowledgeable. Ive been going to them for all of my parts without any complaints.
Good service... But pricey. I love the buy online pick up in store option and the savings from doing so.
Prices are $2 and $4 more than at Walmart. A little steep on the prices.
Good service and only 2 miles from my house
Very helpful staff gave me right size belt the first time
They have the parts already so you dont have to order them.
Good service, just didnt have the part I needed.
Great service
Customer service isnt that great. Half of the employees act like they dont even want to be there
Friendly staff, quick service.
Seneca store was not helpful a few weeks ago (I asked for a new battery; salesperson brushed off my request, jumped my vehicle and sent me on my way! I am still very confused about why he didn’t sell me a battery). Today I once again jumped my vehicle at home and went to the Clemson store. This experience was even worse. There was absolutely no interest in helping me. After vaguely pointing to where I might find a clamp, the salesperson did not even address my request for a new battery (he simply went on to the next customer). Then, because my vehicle wouldn’t start, I needed to get someone to pick me up from home (20 minutes away) and then come back later to jump my vehicle.
Good prices on most everything. Service is great when theyre not busy or short handed.
Have been using Advance for years because of their close location to where I shade tree mechanically mess with things. They have always been very helpful and have been able to get anything I need within less than 24 hours. Great people and clean store.
May be what the industry calls rebuilt parts instead of new, but to be honest rebuilt is almost as good if not better than new for half the sticker price. I dont need high performance parts so the savings suit me just fine🇺🇸
The counter people could not look up any thing or find the parts in stock .i dont think they are trained very well
Told us we couldn’t return an item we bought if it doesn’t work, even though the back of the receipt says otherwise.
Vinny was so helpful! Highly recommended!
This store offers good frequent shopper rewards and coupon deals. If they dont have something in stock, they can usually order it and overnight it to the store (no charge), but dont bet the farm on when they tell you it will be in stock.This location has had some fairly knowledgeable and helpful workers over the years. I wish they paid enough to retain the talent, as the good ones come and go every couple of years. An associate named Benji, an athletic girl in her 20s, and a dude with a cammed focus come to mind as some of the most helpful.The only trouble I have with the location is that they often have incorrect inventory data. Often, you call in or visit looking for a specific part, and you are told that it is in stock given the computer data, and when an employee actually goes to find it on the shelf it is not there. Whether this is from employees faking inventory self-audits or perhaps sticky fingers, it can be frustrating and I recommend asking employees to verify that they actually have the product in hand before you drive into town.Make sure you sign up for SpeedPerks, their frequent Shopper program, which will offer you a variety of valuable coupons in the mail. Its good to keep these coupons in the glove box in case you need to stop in for parts. Also, the store makes good on their rebate deals, sending out gift cards in a reasonable amount of time.
They will check and replace your battery . Plus you can get good parts here
Good working hours and most parts are in stock. Great place to come when you started a repair and found out that you are missing a part and waiting for a delivery from online seller is not an option.
Its a auto parts store amd it has a little bit of everything. Staff was busy but helpful. Checkout area was pretty unorganized and dusty to boot. Like I said its a auto part store.
Very nice and helpful
Well kept, friendly and helpful staff, quick to see to your need...Will be back 😉😊
Bought a wiper blade and the attendant installed it for me quicker than I could have opened the instructions. Price was higher than I would have paid elsewhere, but seemed fair with installation included.
Always good, knowledgeable staff.
Friendly people, they are not mechanics.dont let them check your car, but a good place to buy auto parts
They seem to always understand what I need and are eager to show me options or explain things.
Helpful staff. Easy access. Hours of operation. Had what I needed.
Great place to shop for parts, oil, and oil filters... Guys recognize me and always help with parts in anyway possible
Good peoples Eddie been knowing all my life good man
Thank you Laura for helping me with a new battery for my daughters car.
Friendly and quick
Justin and Spencer provided awesome customer service and were super pleasant.
Extremely helpful staff
Honored a three year replacement warranty on a battery with a little over a month left in it that was sluggish to start my car. They had me back in the road within 20 minutes.
Very knowledgeable and delivered top notch service.
It was good i got what I needed and I seen a refrigerant it was in the wrong place it said $16.99 and it was $29 and they made it right u cant do no better than that.
The staff are knowledgeable, friendly and honest. Clean and organize store.
Ryan is great & accommodating. My mom has been jerked-around on two of two faulty batteries which I ended-up having to rectify.
Just got freshners
Trusted Auto Parts Store with friendly and helpful staff
SUPER put a new battery in very quickly
Great employes and prices!
Fast, friendly, knowledgeable! Highly recommend.
They always have parts I need.
Fast service in stock battery free install
Good help, available parts
Go up the street to Napa. You will be much happier.
Quick and professional service. Swapped my dead battery out and had me on my way in minutes.
Super helpful associates at this location.
Found a great deal on a used car battery
When they dont have that weird part youre looking for, check with NAPA
Good customer service and knowledgeable.
Best automotive parts store.
Fast service with correct part.
Great people, very helpful
Very organized and quick to serve.
Customer service rep seemed inexperience d
It was good
They always know the right thing to say.
Took back oil and socket had no problem
This place always acts like when you go in there that youre a bother to them. Their attitude sucks and they lost my business
Always know what Im looking for.
Great staff very helpful
Had the experience to know what the needs to be done but customer service is god awful
Great parts store.
Very upset by lack of knowledge by over of the employees.
Big location and great help
Great sales and service
I was very helpful and very useful
Got me the parts I needed when I broke down on side of road thanks
Nice and helpful people
Clerks are not very knowledgeable of vehicles to be selling parts.
Knowledgeable and helpful staff!
Always good service