This Best Buy was outstanding for their help. I found what I was looking for and a couple unexpected items as well. Thanks guys. Good work.

We visited the mobile phone department here at Best Buy and the young lady that helped us out was amazing! She took the time that we needed to get our phone set up to make sure everything was transferred over. She did not rush us out the store like some sales associates would do. She even took the time to tell us about other promotions and sales that Best Buy had going on at the time! This will be my store from now on when upgrading our phones.

Large location. Many options to choose from. Such as: cables for your TV, a new cell phone, maybe a security system, and small to large appliances. Helpful and knowledgeable staff.

No good. Must be only one employee working. Sat on phone for over half hour. If I was you I would shop somewhere else. You would get way better service somewhere else

Informed sells persons got me going in the right direction. Said if the product does not work to bring them back. I did and got the right stuff this time. Hopefully!

I like the store overall. Salespeople arent too pushy and they have a good selection of electronics. What I didnt like was that the controller I bought for my son was on sale but when it rang up it came to regular price. I told the cashier that the controller was on sale and was told,it didnt come up on sale so this is the price. I didnt bother to argue and just decided to let her screw me out of the sale price

Salesperson detailed and explained everything. Very satisfied.

Called to see about availability of a product. Employee was professional and able to answer my question promptly. Great service

Friendly and helpful. I was hoping to have my 5 speaker stereo hooked up, but Ill work on it another day. Thanks for making the installation service possible.

Worst customer service in the industry. Stay far away from Best Buy when it comes to home appliances. Go to an American based customer service center like Home Depot that actually care about their clients and country

I came in to ask about a particular item needed.3 different sales people could not identify where it would be, they seemed lost.I GOOGLED the item in front of the 4 salesman and they had no idea what this was???WOW !Never mind waste of time BestBuy.Hello Amazon prime identified 100 items so we next day ;)

In and out quick. Made purchase online and picked up an hour later. Cashier scanned barcode from email and items were right behind counter.

The geek squad was great the first time I visited but I had some issues with my motherboard I had bought there and it was within the warranty diagnostic time they still wanted to charge to see what was wrong @$200. So I took my business to Micro Center and they helped me really quick and got me the products I needed.

It was a great experience. Went in for certain items and every question I asked was answered thoroughly. Got in and got out in less than 30 minutes. What more can you ask for?

Came only because grandson needed a new case for his new phone 📱 they were nice was able to use the restroom 🚻 if they could have had the product that was needed they would have 5 🌟 keep product or some other sources to keep your customers to return.

Sometimes they get busy and have a hard time finding a pickup order, or its hard to actually stop a person when you need help, but its a best buy nonetheless. Never really had any major issues at this store.

Geek squad ruled. They installed a stereo in my dads van. Great, professional attitudes, quick turnaround time. Id send others there.

I am a guy with very little tech experience and had to purchase a tablet for my disabled sister Josh waited on me and did a great job and was very knowledgeable I hope he gets recognized for his help thank you Josh

Billy was absolutely the Best! We came in for a laptop for my son to start college and he set us up with everything we could possibly need for my sons future endeavors. Thanks for being you Billy. And also thank you to Justin as well, for setting us with a great employee.

My delivery guys were perfect Brandon and Marcus went above and beyond with a perfect install of our LG refrigerator and stove. Even when things got a bit difficult they remained kind and courteous and resolved the issue very quickly best team work I’ve seen in awhile Thank you 😊

Mario in computers was very helpful!!Great service and knowledge.

Wonderful customer service, delivery and products! A thoughtful Best Buy employee made my day when she took the time to find the appliance that I requested, made sure it fit my budget and even found one that arrived in only 4 days because she knew that it was an urgent purchase; opposed to OTHER department stores that could not fulfill my urgent need and had long waiting lists (Im talkin months). But Best Buy didnt let me down! Got the perfect appliance, was treated beyond well and the delivery was even great- they were so gentle with the appliance, on time, friendly and even kept me informed when they were getting close to my home. Thank you Best Buy!

Everytime going to this Best Buy I leave with exactly what I need. Kudos still the mobile department. Those guys rock!My only complaint was that the girls at customer service are not very friendly or helpful. 3:30pm 7/20

I recently bought a Fitbit at another store and had to return it because neither I or the Fitbit chat line could not help me resolve the issue. I thought I would give Fitbit another chance so I purchased a Fitbit Charge 5 at the Best Buy in Brooklyn. I was greeted by Associate Daniel who heard my story and offered to help me set it up after the purchase. He told me he liked to go out of his way to help the customer—how refreshing! He did get me most of the way through it and told me to go to the Geek Squad counter to finish the update as he had to assist other customers. I did tell him that I had a Geek Squad membership and that is why he sent me there to finish the set up. Thanks Daniel for your help. The device is working as expected thanks to you.

Fast, courteous service everytime. Much better than Walmart!!!!

Horrible service. Spent a month delivering a new TV that was supposed to take days. Wanted 200+ $ to assess if my previous Best Buy TV could be repaired. Told me to take it to the Best Buy store, but when I arrived at the store they said they dont fix TVs and wanted 30$ to throw it

I went there for computers. The geek squad was totally awesomeEven sales people was awesomeThanks so much everyone..

Was here for the #WeLoveYou3000 tour for Anthony Russo and it was such a blast! The store seemed pretty cool and the employees were very helpful with our in-store pickups. Had a great time and the entire experience was worth it, even though it rained starting that afternoon...

Quick stop to get an HDMI extension cable. Sales person steered me in the right direction. I almost bought the wrong thing.

I cant say customer service in the entire stores great But the guys who run the cell phone counter are rockstars. Every time Ive gone in here theyve gotten me together and help me on my way quickly.

Why should I bother walking in. Store is empty and employees are going through the motions. Not one time while in the store was I asked if I could be helped. Employees would run away and hide if a customer was in their vicinity. Losing Best buy is like an old friend dying. U have lost my business for good. I used to spend thousands a year at best buy. Do not waste your time and money.

Pickup fast. I went in to the store to look at headphones for my laptop. The Salesman very helpful and calm with me, especially since I didnt know anything about headphones. I also had a very nice Army vet customer asked if he could take my purchased item to my car for me. Best buy even has nice customers!!!

I have shopped here for over 10yrs and I can say without a shadow of a doubt that I would kiss everyone working here and who has worked here, they also had a great response to Covid

Manager Jon handled an incredibly stressful situation very well. Im From Massachusetts and was traveling to Missouri spending one night in Cleveland when my phone Stopped working. I knew I need to get a new phone before leaving the next morning I went to my phone Carrier and they had nothing affordable to offer me and basically told me all my contacts and everything would be erased. Went across the street to Best Buy and immediately helped. While my number one choice of phone was not available they were more than happy to order it for me but as I mentioned that wasnt an option but they did have my 2nd choice phone Got it set up for me And was able to retrieve almost all of my contacts apps pictures et cetera for me within minutes And had a great attitude about the whole thing and a smile on his face genuinely wanted to help. He was really great and really made this situation so much easier.

I bought a laptop here and they talked me into an expensive warranty, then later told me the service theyd promised was not actually provided by that warranty. I feel cheated and will never shop at a Best Buy again.

Terrible.....everybody standing around and nobody helping you.The girl at the return desk was very nice and helpful...she should manage the place.

I went to buy a HP laptop and they didnt have it so they was suppose to have order it for me from another store to pick up the SAME DAY. I PAID there and drove to the other store when I got to the other location they did NOT have the order. Meaning that I would have had to REPAY for it again and then try to get a refund from this store. After talking to a manager at the other location we figured out how to resolve this issue.

The customer service was poor, as was the selection of merchandise. I was offered and received no real assistance locating the product I wanted.

Terrible customer service. Unforgettably bad service all the way around.Order was set for delivery in January. They called the night before, 1/17/2021, to confirm the delivery time for an AM delivery 1/18/2021. I call off work, wait -- no delivery. I call at lunch, on the way in to work, Oh, that order is delayed till March -- Would have been nice to know, as I am sure we did not find out today about a 2 month delay in the order.Speaking to Walter in customer service, Walter tells me I will get 10% off my order for the hassle, but that I will not get it till delivery in March. I accept these terms -- 2 months delay, 10% off the order.The order is finally completed in March -- no 10% discount is issued. I call. I speak to unnamed representative whose name I did not catch. Then I speak to Philip. Then I speak to Romeo. Then I speak to Shea. Each one tells me the same thing. Oh yes, I see here we promised you 10% off in January. Hang on just one moment while I take care of that for you. They then place me on hold. A long hold. Then they hang up on me.When this is done repetitively, it really sounds like your company is fraudulently promising discounts to customers to keep their orders, and then refusing to issue those discounts as promised. Really the whole thing is rather disreputable, and it left me wondering if it is even legal.

Excellent service. Knowledgeable salesman. I am very pleased with my experience with Best Buy!

Great deals, and good customer service and support. 😎

Had to use the Geek Squad. They fixed my sons laptop and got me out before my appointment time!

Always courteous knowledgeable associates! Pleasure to shoo there!

Severely understaffed and long lines for customers short lines and speedy for delivery drivers though :)

Mario at the checkout was extremely Helpful . Excellent customer service called to the back inventory to see if a controller was available I seen online instead of letting me leave with something I really didnt want thank you

Had someone helping us and he said he would be right back bit never came back. We waited more than 15 minutes as we watched other people being helped and no one ever came back to help us. We will.nevwr go back to this Best Buy.

I have been waiting for 10 to 20 minutes and no one could help me with computers. I went up to someone and asked for help and they told me they only have one person working in computers. But there is all kinds of people walking around. But no one wants to help you. I will take my business somewhere else.

Most importantly my Purchase was waiting for me. My gripe is that the signs say wait to be called upon. OK Kool Im waiting as so but as soon as some Older man comes up she just completely ignores me the man never got in line at all he just had a question but my gripe is my gripe. Thank You.

Got a Macbook for my daughter for college. Sales associate was right on top of the whole orderIn and out in 20 minutes. Love you guys.

I had a better experience here than other best buy stores. The staff was very informed and willing to help. Had absolutely no problems. This is definitely the best best buy to go to.

Heres what I don’t understand, what is the point of offering in store pick up if it takes me 10 minutes to wait for an associate to hand me my items in the store. This is the fourth time Ive ordered in store pick up and each time is increasingly disappointing. I understand if the store is busy, but when theres 8 associates in the vicinity of the registers and the only associate in customer service is on the phone, it only makes sense you would come to help. However, only when there was a line of 7 people waiting did someone show up. Management then wonders why shopping in person has become obsolete. Please start hiring associates who can add productivity, I welcome the manager to look at the cameras at 10:35 am July 28th theyll find the associate at the register on her phone while customers are waiting in line.

I was in looking for a laptop and the associate didnt seem like he wanted to help. I asked about 4 different computers to see what was in stock and was informed none of them. I asked if any others in that general price range and he said no. After leaving and getting to work I looked online and there were 3 in that same price range available. I had to order online and go pick it up during break.

I had my radio for my van installed at the Brook Park & Ridge Rd. Location.The installer had previously installed a radio in one of my other cars and did a great job so I felt confident in going here..The installer had saved me some money in extra install parts that was ordered to make the install easier for them...The installer had left over parts from other jobs and was able to save me some money by returning a install kit that wasnt needed.. This happened with another install in my other car, nothing wrong with that... The installer also took great pride in the job that he did and took very good care of my vehicle and did a lot of mending and fixing from the company that last installed the radio that no longer work in there and butchered everything cut my dish all the pieces without even telling me and also charged me extra for custom installation local place hundred 5th and Lorain Cleveland you can look it up you want to know. I wouldnt recommend going there at all.. Thanks Best Buy job well done!!

Friendly and courteous. In and out in 10 minutes.

Went in to buy a new radio for my car which was a very needed upgrade and when trying to receive help, had to wait for about 30 minutes to even start talking to an employee. The employee we got was a female and let’s just say she was the least bit helpful. To start off she wouldn’t actually take time to walk over and talk to me about the radio I was trying to buy but she would send me back and forth across the store to take a picture of the radio I want just to find out it’s out of stock and I would have to repeat. After the 2nd time doing that I talked to another worker who proceeded to yell and the female and told her to help me instead of trying to deal with another person who just walked in the door. After waiting for her by the radios for another 5 minutes, she still didn’t come over to help me so I decided to leave and make the drive to another best buy 15 minutes away where I got the service I needed.

Easy to find what you need.

I just left the Brooklyn Best Buy and really appreciate the assistance of the gentleman in the mobile department 03/25/2021 about 05:30pm. Im terrible with names and even though I asked so I could include it in the review here I am drawing a complete blank as he helped me restore data service to my ATT phone after a chrome update caused it to malfunction and i was just ecstatic to have my phone working again. Thanks!

Nice store nice employess

Great location. And great people

Im am an electronic head LOL I left Best Buy awesome deals awesome customer service

I came to buy a phone got there at 6:15pm stood there for about 10 minutes waiting for help, talked to the guy at the door (Brian) he had to ask what was going on from another if there was anyone in mobile that no one is in mobile after 6pm its closed so if he didnt know that how would I know that from your site? Or the door is it posted? Is that standard when the store closes at 7pm? Waisted trip and lost revenue for you. This store hasnt impressed me in years. However Art in the install bay over the years has always been helpful might be one of the rare competent employees in the building better hold on to him!

Liked the fact that i wasnt harassed by any salespeople. Most things are marked by a large sign. Prices are fair.

Possibly the worst Best Buy in America.1. Calling the store by phone will leave you with a 45 minute wait and then someone from Best Buy Corporate asking if everything is okay. It’s not!2. Asking an employee for some basic information about computer parts in the computer department is a huge waste of time.3. If you want to be berated with more scams, don’t come here. Employees love asking “do you want to add this?” Why would I want to add a charger for a laptop I just bought that COMES WITH ONE.4. People in the audio department are clueless. I asked “where are the studio monitors?” And was pointed toward the computer monitors. Come on guys!This store needs to get their stuff together!

Great floor customer service. Prices are SO SO SO SO HIGH ALWAYS!!!!! I REALLY WISH CIRCUIT CITY WAS STILL IN BUSINESS!!!!!

Excellent experience. Nothing but good things to say about the time I had in the store. The associate who helped us went above and beyond.

Delivery crew is lazy. So make sure if your buying appliances you give them extra room to get through the doorways.

My favorite place to go and shop...very professional sales team

Horrible customer service been on hold for 45 mins then they hang up on me in the middle of trying to buy a wiring harness

Was checking out there web site.easy to use and very informative.

Very knowledgeable in the cell department. Although understaffed due to covid once it was my turn I was given the time I needed without feeling rushed which I always appreciate.

I absolutely love the Parma store 😍❤ Always courteous and knowledgeable! You dont have to go inside to shop they have in store pickup and curbside pickup love you best buy.

Over priced and employees are less then helpful. Came in looking to get an Alexa speaker and the employee kept telling me I needed to go to car audio to find subwoofers. Its not car audio, not a subwoofer, and surely its not located by car audio. Had the employee show me where exactly they are in car audio, he looked then said he will be right back. Left me hanging for about 10 minutes so I left. On my way out, same employee is sitting outside smoking a cigarette.

Curbside pickup is genius! No line. No looking for items. Pull up, pop your trunk and flash your phone through the window. No contact shopping...no shipping fees. I Love it!!!

Best buy always has the best selection of new electronics, the store closing at 6pm though is rediculous.

First off, the people that helped me at Customer Service were wonderful and they deserve a solid 5. The online portion got screwed up and I didnt learn that until arriving at the store. What I thought was a quick 5 or 10 minute transaction turned into about triple that time. Online screw up was a 1 experience for me.

Every time I want/need quality assistance this is where I go. Helpful associates, knowledgeable in the products they have on hand, I buy confidently every time.

I had an appointment for 10:30 at the Parma store for a mobile car installation. I got there early around 10:15 and was told by an associate inside to wait out back where the garage doors are and someone will open them at 10:30. So 10:45am comes around and nothing so I went back inside and talked to a customer service associate. That associate said the car installation associates just arrived and to give them 10mins and also said to continue to wait till they open the doors. So I waited and ended up waiting a total of 1.5hrs right in front of the doors parking spots. 12pm hits and I go inside again very frustrated and spoke to someone who looked more knowledgeable and that associate said to just walk in the doors and someone should be there. Finally I got in and they told me my appointment was at 10:30 and they couldn’t get me in today and to reschedule at another store for June 17. A month away because their own associates don’t know how to direct people. NEVER USING BEST BUY AGAIN!!

They have good deals

Had to have my I phone unlocked by geek squad it was fast and free! Thank you

Very clean and organized. Helpful staff. Great selection.

The associate that assisted me was extremely helpful & knowledgeable Im mad I dont remember his name.

Good selection and good service

They did not have the product that I was looking for even though on their website they said it was in stock, but everyone was polite. They didnt have much information as to when the product would be in and no one would call different locations to see if they had the product I was looking for. They werent real busy so they could have placed at least a couple phone calls for me. But like I said everyone was polite.

Great location. Wonderful staff. Very knowledgeable. Always a great experience

Good service. People are very helpful

Curbside is great! I ordered online and able to pick up the next day. I pulled into the assigned parking spot and customer service came to the car minutes later to assist. I had my order minutes later.....happy customer!

Totally under staffed. I took my daughter there for a computer. She wasnt sure if she wanted a deal top or laptop. We were there for at least 20 minutes standing in front of a laptop near the register and still didnt get any help. Then a employee approached us answered a couple questions and left. It took another 25 minutes to get an employee to help us.

Staff needs to be made aware of ALL services offered at this location. They appear only to be educated in the areas in which they work and act like deer in headlights when asked a question they dont know how to answer or where to get the proper help.

One of the rare big Best Buy stores still to be found in the area.This larger location means that when you have a specific item youre looking for, youre just more likely to find it on the shelf waiting to take home.When you need something electronic AND you need that instant gratification - this is the store to stop at.

Didnt have what I urgently needed, but referred me to North Olmsted location where I was able to make my purchase. Need more staff in the Microsoft Section. I know youre working with reduced staff under circumstances, but one customer shouldnt be sucking up ALL the time with ONE associate.

I got alot of help and learned alot about TVs from 3 different sales associates.

Waiting list on rafio installation was sort of a turn off when u have emploees there conversating more than helping customers

Very professional & willing to help

I was in rush, I founded what I. Looking for but not enough

I was able to get what I needed after going to five other stores that was not Best buy. Im very satisfied with my purchase

We went in close to closing to replace an air conditioner. Mario was helpful and kind.

Its Best buy. Friendly people, good selection, overall nice experience

Bought quite a few electronics items at Best Buy ... but today just needed an inexpensive multi-pack of USB thumb drives to load wrestling season’s pictures to and pass out to the high school wrestlers. Struck out at Best Buy since they had a very minimal selection.

Good service in person. Hard to contact over the phone.

Good place to find electronics good customer service