I pick up my pre-order copy of Back 4 Blood and got home and the disc was defective wouldnt install. They had the nerve to tell me they wasnt gonna honor an exchange for a new copy and was gonna give me trade in value for a defective disc and I had to pay the difference for a game that was just purchased yesturday. I shouldnt need a warranty because you sold me a defective disc.

They remodeled and got new flooring. Im mad they dont keep PS3 games in store anymore.

I like buying from big retailers & small mom and pops/black owned businesses. That being said Im not a big gamer, so I had a ton of questions and the guys there today knew their sh&t!!! 😊😊😊 so helpful & patient 💯💯💯

Sold me a defective brand new switch and came back next day to exchange for a working one, they refused and claimed becuase I didnt purchase the one year warranty they wouldnt help me even though they have a 30 day back policy for broke or defective products.. Even after speaking with customer service and CS confirming that yes I can exchange, they still wouldnt honor the 30 day exchange policy. They kept claiming I needed a warranty through their store. Called another game stop and was able to get the exchange with my receipt through them with no issues. Terrible, would give no stars if possible. Doesnt surprise me game stops are going out of business.

The sales man was nice but the store srunk

I overheard the Store manager bragging about how they received 3 extra PS5s on Black Friday and the store employees brought them even though there were droves of people that stood in line all night to purchase PS5s. This is what happens when non local white people are allowed to “manage” in Black communities. This guy and his whole team should be fired. I’m never coming back to this place again.

Aaron gave awesome customer service 👏

My friends stood outside for hours to be put on the preorder list for the PS5 on launch day. And when the pre-orders came they ignored the list thus wasting my time. I usually by everything game related at this location because I wanted support this store, so that it stays open at this location. However, GameStop has never offered anything back, just snark, bad trade in prices and now unhonorable practices of wasting loyal customers time. Were taking our money to other places now. You dont care, we dont care. Well be happy when you join the ranks of Blockbuster and Circuit City.

Great items..newest games and refurbished devices available at decent prices.. Buy sell and trade phones, games, and consoles.The trade back value isnt great ..but thats how the store keeps itself in business I guess..Great spot for any level of gamer.

The customer service was great and they were helpful answering questions about products

Very knowledgeable and helpful staff.

Been riding pass this place for years. Finally stopped in. Wow. You can stop by and play video games by the hour. Who knew. The owner was very nice. He answered my thirty questions with ease. Gotta take the grands...

Nice costumer care

Very helpful and friendly staff. Always a pleasure to pick up the latest titles.

This post will be as petty as the manager (Sierra). So I’m struggling a bit and decided to give up my Xbox. Another store offered $50 but I thought I could get a little more after I remembered I have the membership. Went to this store and was offered $10 but she wanted me to purchase a $40 controller to receive $70. Say what? So she called the store I previously went to and told them that it was necessary to have a wireless controller to get an offer higher than $10. The point of this is that I feel her actions were unnecessary and I still got my better offer from another store :) No I wasn’t explained to why or how the process is for GameStop as to how this became the final decision. I’m in my feeling indeed. The rest of the staff was great hence my 3 stars!

I like the new games they have most of the days I just signed up as a pro rewards member from august and the benefits I get are really good

I had a decent experience. Good customer service. It did throw me off with the door opening greeting that the store is under surveillance for safety.

Always great customer service. Very helpful and always willing to make suggestions for games to try.

Best gaming stores around..very knowledgable staff

Always have what you need in the gaming world

Cool ppl that work there. Unlike most judgmental gamestop employees

Steve was very helpful in getting me the adapters and games I needed.

Helpful staff. Good game selection

They didnt have anything

Awesome store, great employees. I love the employees here theyre always super polite and extra helpful.

Always good

Great place to buy games and accessories. Very knowledgeable and helpful staff. A+

Nice Gaming tech and Funko pops these guys have in stock

U guys have great service just dont help me as much when I call for a problem

One of my favorites GameStop locations they have the absolute BEST customer service.

Wonderful place and very nice people

Very helpful people that work there

On a decline helpful not enough employees

Sons favorite. Nice helpful staff.

New staff n good service thanks

I frequently visit this GameStop and Ive never had an issue with the way the employees conduct business. They are very helpful, polite, and are always knowledgeable about the products.

Great place to get video games

Very good customer service...

Nice, helpful and knows how to positively interact with customers.

Excellent collection of the best and newest games

Great Customer Service!

Always have what I want

Gr8 customer service

Great place for kids

Helpful, and informative staff.

Staff very helpful

Very nice people

Great Gamer Store!!!

Great customer service

It was good

Great selection

Best GameStop to come too

Fast and easy service

Nice service

Great place

Great help

Got what I came here for!

Need more staff and rude people

Fair deals on games

Got my game

Love it

Rude associates

Very friendly

A++

Great

A+++

I did not like it because only PS⁵ games have and no longer have ps³ games