They offer no communication about repair delays. My vehicle was supposed to be done 2 weeks ago. Today after contacting them I was told there is no ETA.

I dont know because no one answered the phone.

I recently had my vehicle repaired in Feb 2021 after being rear ended in a car accident. After they replaced my rear sensors and bumper I have not been able to get ahold of anyone at the repair shop or through their Lithia Cares website ( I guess they dont care? ) to inquire about some other electric parts no longer working after their service that were working before I took my vehicle in.

Great customer service!

Brought my car after incident when a tree fell down on my car during a storm last year. It was a heavy damage of the front and side of my car. They returned the car in a condition better than new. Amazing quality! I cant see any sign of damage. Perfect work! Yes, it was expensive, three times more than origin insurance estimate but it was covered by my insurance company anyway. Overall I am very satisfied with the quality and service.

I was able to get insurance approved, estimate and schedule made within 12 hours of my first call here. The job somewhat minor repairs and paint and was estimated to take 3-4 days but was done in a day and a half. My insurance didnt cover a rental, but was able to get a loaner. The work that was done is flawless and the customer service is top notch. Id give 10 stars if I could! Highly recommend Lithia Body and Paint!

Stopped in to get an estimate in a couple of minor repairs, not only was the price very fair but, the repairs were done that day.Great staff and quality work.

My whole experience with Lithia left a bad taste in my mouth! Starting with the body shop you ask a simple question and NO-ONE will give you a simple answer. This is very unorganized. I would not recommend this body shop or dealership to anyone. They need investigated for underlying issues!

Very expensive.

Quality of repair was great. Price was less than great. Customer Service was poor. Unless the repair is covered under insurance, you would be better suited to seek another repair shop.

8000 is a solid price for a full paint job. Lots of work goes into prepping a vehicle for a full paint job. Im a usaa estimator for a large collision center and it can cost between 6000 to 8000. Removal of all trim and Windows prepping of surface blocking and sanding to ensure a smooth surface for a smooth paint job

Lithia had my car for 18 days to replace the bumper and the wheel, which was 10 days longer than the original estimate. They never kept me informed on the delays or the lack of progress, and every time I called to check, the stories conflicted and it seemed like they were just starting work. The work also came in at 20% over the quote. When I finally received my car back, the ride was very bumpy and there was a loud thumping noise every time I hit a seam in the concrete. I called Lithia and left a voicemail and they never called me back. I had to take it into my mechanic, and they diagnosed the problem as a blown out strut and a bad wheel bearing. They said checking the wheel bearing should have been a “no brainer” when fixing the wheel, and that I had been driving my kids around on a dangerous issue. Lithia not only missed it, they never even called me about the voicemail I had left them.

Took the car in for warranty work and paid for an interior detail for my wifes car and got the car back with a damaged headliner that they will not fix! After I was promised by an employee that they would fix it, then said employee no longer worked there a few days later. Terrible business practice, will never recommend this place to anyone unless they want to be bent over backwards with no lube

These people only care about insurance work. They will be absolutely rude, and unhelpful otherwise. Oh, and it helps if you drive a BMW or Mercedes.

Easy to work with and they did a fantastic job on my car.

Jeremy Shuey went above and beyond to help me with some follow up repairs. I would recommend them.

Great service

The estimator quoted me for a full body paint job for my maxima at 8 thousand dollars. Was a waste of my time to talk to this company.

Professional repair work