It was an excellent purchasing experience. Kyle our salesman was very professional knowledgeable and not pushy at all. Its always enjoyable when you dont get subjected to used car sales tactics. I would buy from them again..
Richard was very friendly and helpful. He had Patience with our 12-year-old son Who was trying out every bed he helped us find the right one for him thank you
We walked in the door and we’re greeted immediately by Leslie. We told her what we were looking for and she directed us to several mattresses to choose from. Within one hour we had made our purchase and were able to set up delivery on a Holiday weekend. We highly recommend this store!
We are very happy with the whole experience thus far. The sales person was knowledgeable, listened to our needs, and put no pressure on us to buy. Just had the mattress delivered and the delivery team was efficient, prompt, and friendly.
Kyle was great. Very helpful. I was clueless with no direction of my own and he assisted me in finding the perfect mattress. Thanks Kyle, you’re awesome.
Very helpful, honest staff who were diligent with showing us products within our budget. Thank you Charles and Leslie for your great customer service!
Very helpful. Didnt direct us to the more expensive mattresses. Listen to our concerns and needs. Answered all of our questions.
The salesman was very helpful and nice as he helped me find what I wanted. The item was in stock at another store not too far away. He provided me with all the directions needed to get there.
I was assisted by Leslie. This was a very pleasant experience. I had never purchased a new mattress before and Leslie made it such an easy process. She showed me the latest technology and explained the difference between how one sleeps and what’s best for them. I only came in for a mattress and left with that plus 2 pillows, an adjustable frame (free as apart of a new sale deal) and a mattress protector. If I ever need anything regarding a bed, I know exactly where to go and who to go to!
Leslie helped me both days I went into the store she educated me about all the mattresses in my price range. She helped me choose the best mattress for me. She was very friendly and helpful. I would return in the future for the amazing customer service, and amazing prices.
Was helped by Leslie to find a queen size mattress, first time really looking into it. She was very helpful, letting us choose how firm we wanted the mattress to be and then she took us through the different mattress technologies. We could take our time and settled on the perfect mattress for us. After that she was very patient by explaining what we could expect and how to pay the rest of the amount, since my card was being difficult.
This store was awesome. I was helped by Kyle and he helped me pick out a mattress. I will go there every time I need any sleeping needs.
Leslie was amazing! She was knowledgeable, informative and provided stellar customer service! I wish all service providers had her commitment to giving the customer a positive experience! I will continue to work with her on any future purchases!!!!
The lady who “helped” me was rude and demeaning because of the mattress I wanted to buy. She was talking down on me because I did not want to buy a mattress of a higher price and treated me like dirt because the mattress I wanted was cheaper than some of the other ones she wanted to sell me. Easy to say that my experience here was poor and that I was glad to finally walk out the door and not have to see her again.
Leslie was so great, she was patient with our million questions, and never pressured us in any way. It felt like she really cared that we got the right mattress for us, not just trying to sell us on something expensive. Very happy overall. Thanks so much!
Our sales representative was very polite and helpful. He was straight forward and informative about the different mattress brands, warranties, and bundles. I’m very satisfied with Mattress Firms customer service and selection.
Leslie was amazing! She was patient, as I tried a number of mattresses to narrow down the perfect mattress for me. She also explained the foundation options. I am thoroughly happy with this entire experience!
We were in need of a new mattress for a while. We decided to look for a new one today. We went to Mattress Firm with the intention of at least just asking questions and testing mattresses. Daniel was very knowledgeable. He helped us through questions and testing. We loved the Purple mattress. Daniel gave us some sweet deals. He made us an offer we couldnt reuse.Best mattress store ................. ever!
Leslie gave us excellent service. She spent lots of time making sure we felt comfortable with our options and understood everything before we left the store. No hard or pushy selling techniques. Lots of options and all the major brands.
Excellent business. Miss. Leslie Ford.. Very accommodating, Great help.Was a real pleasure doing business with Mattress Firm with no pressure sales push.Thank you Leslie!
Mattress firm at Clovis Crossing, was awesome! So easy to try out the beds. Super clean and CoVid safe!I was especially excited to try the “purple bed” which usually sells online. I had wanted to buy one but didn’t want to risk it without lying on it first.Mattress Firm HAS the “Purple bed” in all firmness offerings.We ended up buying the Purple 4 (softest style) and delivery will be tomorrow, the very next day!Linda l, the manager was so helpful and knowledgeable, she made our bed buying experience a real “dream” come true (pun intended🤣😂).I had been in 2 weeks previous with my hubs and the salesman, Richard was s as Leo very friendly and knowledgeable of the products.I highly recommend this store.Great service, good variety, knowledgeable sales people and the purchasing process was a breeze.
Daniel Mackey was very helpful. After going to several stores and being unable to take a mattress home the same day, he was able to make it happen. It was a stress free experience. The environment was great and the store is very kid friendly. With toys available it made it easy to complete the sale with a 3 year old. We will defintely return when its time for new mattresses
The sales person Kyle was very helpful. I was on my lunch break and I was on a time limit and I needed someone to help me especially with the budget I was working with. He was very helpful very kind and make sure that I left it something that I really wanted I can’t express how happy I am in just a few characters I am definitely going back and telling my friends!
Very prompt and courteous. A very pleasant experience!
Leslie at the Clovis store was amazing. She took her time to go over all of my options and was very patient with me while I considered which mattress I wanted to choose.
I was a little unsure about buying a mattress from a business with salespeople but I knew that I wanted to be able to try the mattresses out before purchasing. Mattress Firm proved that brick and mortar stores still serve a purpose, and with employees like Leslie, I felt comfortable and confident with my purchase.
I was assisted by the store manager, Leslie Ford, and had a wonderful experience. She was incredibly welcoming, wasn’t at all pushy, and helped me choose the best mattress for me both on price and quality. She was also very accommodating in terms of COVID-19 safety. I would highly recommend her and Mattress Firm for a top-notch experience in buying a top-quality mattress at a reasonable price.
Had a great experience at the Clovis location. The store manager Leslie was my salesperson. She was amazing to work with. Patient and answered all my questions. Lead me through an expensive overdue purchase purchase and in the end I was fully confident of all my choices. Looking forward to many nights of blissful sleep.
Miss Ford did a great Job!Very knowledgeable about the products! Very professional and personal. My 17 year old son has been having neck pain and has complained about his old spring mattress being the source of the problem. I had planned to visit a few places to get a quote and compare them, it was not necessary due to the presentation given to us by Miss Ford. I made a great purchase at a more than fair price, did not have to drive around town, and they delivered it the next day. Very Pleased with the experience. Miss Ford and Robert made it easy and painless.Thank you. D. Manriques.
Our consultant, Liz, was outstanding! She was knowledgeable, patient with our questions...she delightful! The product is excellent, though expensive. However, Liz’s insights provided a great pathway to our ultimate purchase.
What a great experience we had getting a new mattress, it was so educational and easy to choose with all the knowledge our rep had. She was the best!
I purchased a twin size box spring and I should have ordered a bunkie board. I called the store and I was helped by the store manager at the Herndon store. She was very courteous and helpful through this transaction. I am a very satisfied senior and would like to rate her and her store “A Ten” for my great customer service that I received. She made it very painless!
I worked with Liz in the show Room. I had gone to another store and inquired about tempurpedic mattresses. Liz had brought up some options that the tempurpedic had that I wasnt informed about at the other store. When youre spending that much, you want to know all of the options so you can make a smart decision. I was very thankful for her knowledge of the base and the mattress options. She was very nice to work with and not pushy, and was very patient.
Robert was quick to find what I explained I was looking for. He was friendly, yet efficient. I met the manager, Leslie(great name :>}), who made the few minutes I waited to check delivery time a pleasure thru friendly, interested chat. Great experience, all around!
I came in for a specific thing and the gentleman who served me was educating me on the differences in the items that he carried. He was very helpful and very kind. He assisted me out with my purchase and told me to be careful while unloading it. He was an awesome example an employee anyone would love to work with. Thank you!
Was Met immediately by a salesperson/manager who greeted me. Told him what I was looking for and he helped me make a qualified decision. He was knowledgeable about the product and answered my questions. Very reasonable prices- never felt pressured to buy (although I did end up buying from them). I would recommend including Mattress Firm in your search for quality products and knowledgeable staff/personnel.Kathryn
Very professional. Straight forward. Knowledgeable. Enjoyed that one on one customer service. Our sales representative went above and beyond my expectations. Didnt try to be pushy. I ended up financing my mattress which saved me from paying the full price on the spot. I had a limited budget but I was able to get a great deal on a mattress. Ill definitely come to this location to do business real soon. Side note: the delivery service was super professional. They not only deliver my mattress but they installed the adjustable bed rest as well. I want to thank JUAN and the other gentleman for a job well done.
Just bought my second bed at Mattress Firm. Leslie Ford was very helpful and professional. I got a great deal on a memory foam mattress and platform. If you are looking for a good deal on a great bed I highly recommend Matress Firm at Clovis Crossing.
Leslie( manager) was wonderful. We went to purchase a mattress and had the best customer service ever.Thank you Leslie.
Excellent service from Leslie & very happy with the sale price!
Leslie was very knowledgeable and informative in helping us choose the right mattress. It was a pleasure to work with her!
Robert, Leslie, Liz, fantastic customer service, I am thrilled to get to deal with such nice, knowledgable and accommodating people. It can be rare to find that in a company. Our mattress comes tomorrow and I can’t wait!
Our experience was great! We had a bed picked out that we wanted to try and was able to get a great deal that left us satisfied. John R, the sales associate, was extremely knowledgeable about the mattress we wanted and explained all of the internal features that the mattress was designed with including details about the factory warranty. The business showed a non pushy sales attitude, and gave us plenty of time to come to a decision which we did at a later date. Can’t wait for our new mattress!
Excellent service and I would highly recommend
My husband and I just purchased a mattress and base from Leslie at Mattress Firm in the Clovis Crossing Shopping Center!We had such a great experience!Leslie was very knowledgeable, friendly, and patient!She made the whole process so much easier!
Loved my Mattress Firm experience. John serviced me and he was a great sales representative as he allowed me to tell him what I was looking for and he worked with me on finding the best mattress for my needs. I’ve had the SLEEPY HUSH for 1 week now and my boyfriend and I love it! Glad I came here.
Kyle was very helpful, knowledgeable and professional! Thank you
Could not be happier with my experience with Mattress Firm. Leslie was extremely helpful and went over and beyond to make sure I was satisfied. Such great customer service!!!
Leslie the store manager was awesome!!!!
Robert levy was so helpful and I showed a picture of what mattress I wanted and he showed it right away! Awesome customer service! Thank you
We purchased a mattress a couple of months ago and liked it and the customer service so much we bought another one. The staff is great!
Daniel was very helpful and knowledgeable. He gave us time to look around, did not pressure us and was able to answer all of our questions honestly. He was very patient while we took our time comparing mattresses. We never felt rushed. We love our new mattress! We’ll definitely come back!
We haven’t received our bed yet but would give McKenna 5 stars. We told her our need and she answered all our questions and helped us find the right bed at a good price.
I had a fantastic experience here. I never felt pressured to buy anything; the salesman was extremely knowledgeable about the MANY different mattresses on the floor and genuinely interested in making sure I was happy with what I bought based on my sleeping style. I had tried other mattress stores before and this was my best experience by far. Great prices too! Looking forward to getting my new mattress this weekend. Thank you Daniel Mackey for assisting me today.
During this challenging time in our world it was a positive and safe experience and environment to shop for an important and possibly expensive purchase. The associate was helpful and very knowledgeable about the products. Probably the fastest I’ve made a decision about a major purchase. Kudos to the company and staff.
John did a great job of listening to what I wanted, and was able to give me great options. This was an extremely easy process with him. I love my new mattress, and appreciate the care that was taken at each step in the process.
Today my wife and I went to look at and test new mattresses. We haven’t mattress shopped for many years. Rashon greeted us right away and we spent the next two + hours testing out 8-10 mattresses as well as movable bed frames, and discussing and understanding all the different types of mattresses. There is a ton. Rashon knew them all well and got to know us well enough to fit us with what was perfect for us. What a great person and such a knowledgeable person on not only mattresses, but health benefits to a good mattress or consequences on a bad mattress. He was patient, funny and great to work with. They have a great selection of mattresses and a great person managing that store. We’ll be back for sure. Peter & Brooke Schneider.
Great service and ability to market your specific needs. I highly recommend calling the store for updated sales.
We were greeted immediately . Asked what our needs were .Needed super firm for a bad back .Shown a couple of mattresses to try out .We checked several places online first .Our sales guy in Clovis John, was very helpful and nice . We also got a new mattress pad. But they had everything we could have needed !This was during Covid, the first day they could reopen.A Saturday .The mattress was delivered the very next Monday morning by two friendly guys wearing gloves and masks.Quick, clean, left with our old mattress .Very happy !
Great buying experience! Daniel was very helpful and friendly. Took his time with us and made the selection process easy. He also showed us a lot of options and did not try to talk us into the more expensive one, which is appreciated. Would definitely purchase from this store again.
The gentleman who helped us was patient and charming. He was quite knowledgeable about the wide selection. He offered suggestions, but left us to make our own decision without pressure. It was, all in all, a pleasant experience.
Leslie went above and beyond to help me. Definitely set the customer service standard HIGH. A big thank you from our family!!
In the last month, we have bought 2 mattress sets. They sales associate has been very helpful throughout the entire process. I would recommend Mattress Firm to all my friends and family.
I went to Mattress Frim to purchase pillows. Even though I had to wait they had plenty of examples of pillows to look/test from. They also acknowledge I was present. Worth the wait to expect kindness and knowledge of the things they sell.
Terrance Oldham offered genuine and sincere customer service. He explained materials and technology of mattresses thoroughly and was very patient. I highly recommend!
Very knowledgeable assistant, answered all our questions, no pressure whatever, showed us exactly what we asked for with no attempt to up sell. Very pleasant experience for both of us
My wife and I had been on the market for a new mattress. We had gone to a couple of furniture stores but still couldnt find what we were looking for. When we decided to check out Matress firm, we met Rashon the store manager. He was very knowledgeable, professional and kind. The entire experience was a breeze. We bought the matress we wanted and left feeling great. I highly recommend this Mattress Firm in Clovis.
Go ask for DANIEL! He knew his stuff, and was very humble and honest. I can really tell he was trying to help me personally rather than sell me something. He made me feel very confident in buying my very first bed and would recommend him to everyone I know. Thanks Daniel!!!
The best experience bed shopping ever. The saleswoman had me out the door with a great deal that was in stock.
The best shopping experience Ive had in a long time. Our salesman, John Rodrigues, was knowledgeable, informative, offered other options, and we were in and out in no time at all. I highly recommend stopping here and asking for John before you buy a mattress anywhere else!
Daniel Mackey was very helpful. I explained what I wanted and Daniel was able to make excellent recommendations. He made the process easy, and I feel like I got a great product. I would highly recommend buying with him.
We had a very enjoyable experience with Rashan who was very knowledgeable in all product and answering all of our questions. Our experience with Rashan was a superior 10/10. Looking forward to our delivery. We plan to tell everyone shopping for a new bed to visit your location. Thank you, Jerry C
Absolutely love my mattress! I felt welcomed and very comfortable the moment that I walked into the store. Daniel was very helpful. He was able to help find exactly what I wanted and fit it in the price that I needed. He is very professional and Im very happy with my overall mattress firm experience.
Daniel was very knowledgeable, took his time, and answered ALL of my questions. I would recommend this store and this salesman to my family and friends!! I have 2 more beds to buy, and will definitely be back!!
If you need a new mattress, this is the place to go. Daniel worked with us for a couple days helping us pick the perfect mattress. He got us set with a whole new bed from the ground up and we saved more than we spent! After purchasing, it only took 2 days to get our bed and about 10 mins for the workers to get it up. My husband and I are extremely satisfied with the level of customer service shown to us throughout this whole purchase. Highly recommend.
Princella has great customer service! She was able to attend to us through the entire process of choosing firmness, style, and price range; while answering the phone, and greeting additional customers. She was easy to talk to and very accommodating. We would gladly work with her again. We were happy to buy a mattress and adjustable base today! It was a smooth process!
Pleasant experience.Pressureless sales only selling me what fit my needs and budget. Friendly and professional.I went in with an idea of what I wanted and walked out within twenty minutes with a paid sale and scheduled delivery.
I went to this Mattress Firm to test out a mattress that I wanted to exchange for. I did not make the exchange, but Robert was exceptionally helpful. He took his time with me, knowing that I was not going to be making a purchase and was going to wait until I got back to my home town before going forward with the exchange.
Came in as a first time buyer, not knowing how the mattress buying goes. Daniel!! was able brake down from the basic types of beds to the most exotic type of mattress they carry! Was able to find the perfect mattress with full setup! (Frame, box spring, bed cover, etc.) Most Definitely will be buying future mattresses!!
Very nice company and the sales rep Kevin was very knowledgeable and helpful. He spent a long time with us to help find the right base to support our mattress. He’s honest about the products and price points and didnt try to upsell expensive products. We are really happy with our purchase!
It was easy to make an appointment. I felt no pressure, just received pertinent information. Rashan was a great help and very informative.
We bought a great mattress from Mattress Firm in early February. After sleeping on it for a couple of month we decided it was just a bit too firm. We came back in today and Megan bent over backwards to help us find just the right mattress. She explained the difference between mattresses very thoroughly and even told us to spend time lying on the mattress to make sure it’s right. What a pleasant experience! Thank you Megan!
I walked in without an appointment and told the salesman I only needed a box spring. We was helpful and friendly, trying to find me something i could take right away.
Mick is very knowledgeable about Tempurpedic Mattresses. Absolutely enjoyed the experience of learning about the new lines
Great experience, quick service, and they provide clear cut information and deals.
John was very helpful, even when I made changes at that the last minute.
Till now we’ve bought two mattresses from them. Both are good and they gave us the best deals on both of them. Very happy with the buying experience every time we shop with them.
I was in there for less than 20 minutes. The man helped me find the bed I was looking for and was SO helpful. Very very good experience there.
Daniel was exceptional in helping us find the perfect mattresses. He asked what we were looking for and offered items within our interest and budget without overselling or pushing for more. This type of service is the reason we will be back for our master bedroom mattress from him. Thanks again, Daniel!
Guys at this location have great customer service. Very helpful and not pushing sales. Let me take my time. Will definitely go back when I need another mattress.
Sales person was awesome and patient in allowing us to try the beds. Finally ended up with The Purple Bed King and the automated frame. Wanted bed within a couple days and found out it would be here in 10 days. Not happy but ok.Arranged delivery 5/20/20 and online showed ready to deliver as well. No call night before (as promised) and no morning calls either on 5/20. Finally called store and they said the purple truck did not deliver beds to Fresno. No calls or emails to let me know this. Sales person said to reschedule for the 30th (20 days after purchase).Salesman said the 30th is just a future date with no guarantee. It could be June 10 who knows he said. That makes it 30 days out from purchase date.Of course I had broken down my present king bed and was ready for pickup 5/20. Had to put it all back together again. 2400.00 order. I want my bed not 30 days later! Very ☹️
Everything was perfect. I tried many different beds and we found the perfect fit for us.
Daniel was great. Gave us a lot of information about how to choose the correct mattress for us - explained the features and benefits. Had several options as well. Personable and friendly, took his time with us as we made our decision.
Daniel was very helpful and not pushy. He allowed me and my daughter take the time we needed to make the best decision for her mattress purchase. I will be back with my husband in the near future for my own mattress purchase.
Daniel was great in helping find a mattress quickly and in my price range. He helped me get exactly what I was looking for and in the price range I was looking for. I would highly recommend his help!
I had no idea what to expect, but Richard and Daniel made this an incredibly stress-free and easy decision process. The customer service level was way above and beyond. I told them what I wanted, and they helped me narrow it down to the exact mattress that was right for me. It was a quick process and I couldnt be happier with my experience.
Daniel was extremely helpful in searching for a new bed. I had no idea what I was looking for and he helped me narrow down my decision to the bed that worked best for me. Thank you my friend.
Wonderful experience! After visiting numerous mattress stores in town, we bought 2 mattresses for our son. Answered all our questions. Easy service. Great financing and EXCELLENT price. Highly recommended.
I bought a bed from here last week. My salesperson, Megan was super helpful and very knowledgeable about the different beds. She helped us pick the best bed for us and I couldnt be happier with it. If you need a bed I would definitely recommend Mattress Firm and Megan. Thanks for the great and painless experience!!
Great place and great opportunity to meet Daniel. Best customer service I’ve received. He was super helpful helping us find the right bed for us. Will be back for more in the future.thank you Daniel for our brand bed and accessories.