I have been in this store multiple times doing projects for a house renovation. During the entire process the workers would always treat me like I didn’t know what I was doing, or I was buying the wrong stuff, or buying too much for what I was doing. Every time I left their store I felt like I was doing my projects wrong and incapable of doing them right. I also asked if they could get me another can of my particular color from the back but she was “too busy and wouldn’t be able to grab it till after the weekend” even after noting they had more. Besides the fact of being told I was wrong about my choices, it seemed as if they didn’t want to be selling as much of their product as possible.My family and I have all left this store at one point or another feeling discouraged about our own home projects. However, our house projects have turned out exactly how WE wanted them.
I was told of this place and seen pictures of the beautiful art. I wanted to go and have fun making something beautiful for my home! I made the cross had fun making my beautiful cross and I could not believe how well it turned out! Looking now for a new project so I can go back!
I have been a customer for several years and have been very happy with the customer service Ive received. The selection of product is also wonderful. Keep up the good work!
I definitely recommend 3 Oaks Studio the personnel there are super nice they have great customer service. I had a little incident this weekend where i didnt have my receipt and the owner was very kind to work something out, and i was able to get what i need.
I pre paid for a class for my 70 year old mom who was sick on the day of the class and I ask if she can reschedule due to the fact she had the flu. She did not what to get other in the class sick,, The answer was NO and they Kept her money .... Terrible customer service.
Fun store and friendly staff
- TERRIBLE CUSTOMER SERVICEMy wife drove across town to buy some paint. She forgot her cards and only had a $100 bill on her. The employee wouldnt accept it because she had already accepted a $100 bill from another customer and couldnt be bothered to find change. Not only did they lose a sale, theyve lost a customer.