Hands down the best dealership I’ve ever worked with. They were great and easy to work with. Rocky the general manager got involved and he was great and such a big help. I highly recommend Rocky Mountain Auto Brokers to anyone in the market.
Josh Butts was personable and easy to work with. I got a fair price on a beautiful car. Would definitely recommend.
I saw a Jaguar posted on their website that I was interested in so I called to inquire about its availability. One of their Sales Managers named Sylvester answered the phone. After I asked about the status of the car and if there were any issues he indicated that it was in great shape and ready to come test drive. I drove over an hour to get there from Denver only to find out when I arrived that it was in the shop and components taken apart and was not showable or drivable. They said they called to tell me but I confirmed there were no missed calls as I was driving down there.So a waste of nearly 3 hours of my time. Sounds like they will tell you whatever just to get you in the door.
Rocky Mountain Auto Brokers is amazing. I only waited an hour to have my tires rotated and oil changed. Steve is the best, he’s knowledgeable, efficient and always greets you with a smile.
Had a great experience at rocky mountain auto brokers. In and out quickly with a happy family. Chris and Sam were both great to work with! Friendly customer service, not pushy, good conversations. Would recommend anyone to come here.
Neiman was our salesman today and has made our car buying experience fun and stress free. If you go to Rocky Mountain Auto Brokers make sure to ask for Neiman..... You wont regret it.
Initially went in looking to value a trade and check out a vehicle. Sam helped me out and Chasity reached out to set everything up. Sam was so knowledgeable that I decided to make a purchase. Things went sideways for my trade-in and the staff were quick to adapt to the changing situation, they were kind and professional. Chasity made it a point to be welcoming and hospitable and I really appreciated all of their efforts. It ended up being a pretty amazing day after things went wrong, and im glad they took the time to make sure everything worked out. I look forward to doing business again with them in the future. Good people here. Thanks again!!
Everything was awesome and so easy. Josh, the sales professional was awesome and made everything understandable, and Mark in finance made the process easy as well. They explained everything well and I will definitely be buying all future vehicles here.
Just spent 2 hours here, we were planning on buying a car here for the second time. Be careful with the sales associate Alexander and his shady sales tactics. Once you catch him in a lie he will try and manipulate you into spending more money to get what he said was already included. He will tell you what you want to hear and then try to sneak and coerce you into a something different than what you discussed. He did it on more that one occasion. The owner of this place should have a serious discussion with him, you just lost a repeat customer.*Update: I changed my 1 star review to a 3 star which I feel is generous all things considered. A manager did reach out to me to apologize and try to make it right. That said I ended up purchasing a car somewhere else.
Cory was professional and up front. The Manager Julian found me a better deal than what my pre-approval rate was. That was far and beyond what I would have expected. As of right now. I have no complaints or issues. Still need to finish some loose ends on my end and theirs. I pick up the car in a few days.
Josh was absolutely fantastic to work with on the purchase of our new vehicle! He was extremely polite, answered all of our questions and not an ounce of pressure to buy. He is also very wonderful with children and made it a fun experience for them as well. Thank you once again Josh and we hope to do business with you again in the future
My friend bought a car, the salesman assured him that the car was fine. Within a week, the cars heat went out. My friend started driving it back to the dealership to get fixed when it broke down on the highway. It took them 8 hours to send a tow truck 40 min away. Long story short, these guys did such a poor job with customer service that I decided leave this review for my friend. It took him a month, a secondary mechanic, and an additional $5k to fix this car. If you plan on buying from these guys, I recommend you get some sort of certification related to the mechanical reliability of the vehicle. I also caution you to not expect quality customer service.
Samuel Ruhl… I cannot say enough about this man! He was polite, friendly, and made sure he worked around what WE wanted. Not the other way around. Was not pushy. Made it fun actually. He worked with our budget and not a penny more. If you are in need of a vehicle, I would recommend seeing Sam Ruhl at Rocky Mountain Auto Brokers. This coming from a man that typically dislikes dealerships. I guarantee as long as they have Sam, I will purschase another vehicle from them/him!
My salesperson Samuel was great! He worked with us to get into the car I wanted. Worked with us on the price and got us in and out of the dealership as fast as possible. I’ve already told some of my friends about this dealership and I’ll definitely come back in the future when it’s time for another car.
Cory was so helpful and excellent with our car buying experience!! Go see Cory to buy your vehicle!!
My husband and I had such a wonderful car buying experience here. Cory was amazing, so helpful & professional. Highly recommend them!!
Cory and Josh are great! They made our car buying process go by smoothly and they were both very patient. Definitely check out Rocky Mountain auto brokers and talk to them!
Very pleasant car buying experience! My son loves his car! The overall experience, level of professionalism and superb customer service was icing on the cake! Thanks Samuel for keeping it 100!! Other dealerships could learn from this classy establishment!
DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!!! I give ZERO stars. I made the mistake of buying car here in April 2021.The sales team and service is horrible. They are selling cars as Certified when they havent performed safety inspections or qualified them as certified used cars. Corey lied to me about having the safety inspection done then tried to play it off like he didnt know and was ready for me to drive off the lot knowing it wasnt done. Then when they did do the inspection, there were extensive repairs that needed to be done. Then after two weeks of waiting for them to repair it, I took it to the Ford dealership and found out that the DID NOT repair the things they said they did. They ultimately fixed the issues over a month after I purchased the car. I am in the process now of reporting this place for questionable practices. If you do buy from here, you better get everything in writing and get certified techs to inspect your car like I did. If you are looking for customer service and not wanting to getting scammed...... DONT GO HERE!
Had the pleasure with working with a gentleman named Christoper Marin the guy was amazing he told me that he just started this job not to long ago but the way this guy talk and how fluid he was and all the knowledge he was able to throw my way I would of thought he been here for years.Christopher was on point with every counter. Chris have great people skills and he is able to adjust quickly to any situation which was very impressive I can see him running this business if he choose to stay here long enough 🤟🏻👌🏻
Very great service. Made paperwork and financing a breeze. Was able to get the car and the price just right. Really had a great experience.
Josh was extremely helpful with helping my wife pick out a new vehicle and the whole process was very efficient.
Cory’s cool I guess he hasn’t tried to do things to me so I can get a discount he’s an honest worker.
My husband and I came in just looking around and were more than accommodated by Alex! He was very willing to work with us and help us along every step. The staff was incredibly friendly and helpful too! Would absolutely recommend Alex to anyone searching for a new vehicle!Great job! 😊
Josh Butts was very knowledgeable and extremely helpful.
Great workers came in with zero credit and they helped me get a low interest rate and approved for my 1st car loan. Good for military members needing a vehicle.
I can attest to this location spray painting the bottoms of vehicles to cover up rust. I saw it myself while looking at a car here. They covered up the rust well, so be careful!
Corey was very helpful, appreciate his honesty.
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Rocky Mountain Auto Brokers.I initially spoke with Sylvester via email, but he graciously handed me over to Neiman when I arrived at the dealership. He is amazing and makes the process really smooth. He goes above and beyond and made it a point to resolve any issues or questions that I had.Highly Recommend.
Terrible dealership! Hides warranties and wont give you a bottom dollar even when asked multiple times. Kept us waiting for over 4 hours and slipped in a warranty that was not asked for said it was only $15 dollars more, but they had already added it in. Hide the warranty with the gap insurance so you cant get your money back! Dont go here!!Update: My sister thought they were going to correct the problem. The guy she spoke to seemed very nice. They said they would pay her back $2000 for one of the warranties and give her $750 for her trouble, but that she had to stop the bank from paying the warranty place for the $4500 warranty or call the warranty place. That was a lie and the only reason they gave her $750 was a bribe for her to pull her bad review from the BBB website. They wouldnt cut the check until an email confirmation had been presented. My sister called the bank and the warranty place and both said she had to go to the dealership. She has tried to call and no one is responding. This place likes to scam them bribe and lie.
Cory Miller really friendly guy, great customer service experience!! Definitely recommend him!
Very patient and very dedicated to helping me find a car that fit my budget and needs. cory was the best!
My wife bought a cast here and the experience was painless and smooth. Cory was helpful and put us in an amazing SUV.
Sam was extremely helpful, polite, and did not pressure us. We told him what we needed and he gave multiple options without being pushy. We are happy with our purchase and would recommend anyone to use Sam for their future purchases.
Terrible dealership.1) Lied to us about our credit score and told us it was lower than what it actually was.2) would not accept our bank approval for financing (Most dealers dont like to since they make a substantial amount from internal financing, but still very frustrating)3) Attempted to overcharge us on taxes instead of a 3.9% for our county of residence they used the county of sale at 8.25%4) Told us they used a Covid Spray on the vehicle and that it protected us from covid and it was a non-negotiable $899 fee. You ever heard of 409?Do not go to this dealership unless you have to. If you do, go in knowing they are going to nickel and dime you and hide things from you and lie to you.
Wish I could give 0 stars. Please do not waste any money here. I spent $15,000 cash on a car. I’ve only had it for 4 weeks and have spent $2,900 more on repairs. My mechanic noticed things that Rocky Mountain Auto Brokers had done to cover up mechanical issues. This car has left me broken down on the road twice. Rocky Mountain Auto Brokers are no help. We have been working with Chris & Jillian. Supposedly Jillian is off tomorrow & Chris is on vacation & no one else is a sales manager when he’s off so we just have to wait for them to return.
We dealt with Scott and he was very patient with us in choosing what was best for us. Walked through both lots with us numerous times answering questions and allowing us to test drive multiple vehicles. They worked with us on getting to a monthly payment that worked for us, and agreed to fix the few minor issues we pointed out. Much better experience than the last car we purchased from Bob Penkhus Mazda right around the block. Eventually we came to a number that we were all happy with and we left same day with the car. I would recommend this dealership as a whole, and would definitely recommend asking to deal with Scott when you get there.
How often is it that you not only get the vehicle that you wanted, but at a below market price? Especially in a volatile time to even buy automobiles.Thanks to Alex, Julian, Mike and Chris in internet sales for the follow up.The whole team was spot on and transparent about the whole process, andreally helped redeem the whole dealership reputation. Lastly, I LOVE my truck.
I had sold my truck here a month ago and decided to see about trading in another car, Neiman is very understanding and not pushy at all. Over a great experience and I was given a very fair price for our trade in.
Sam gives great customer service. He is very knowledgable about the vehicles and helps get the right vehicle for you. I highly recommend him so make sure you ask for him when you when you go by.
We visited here on 7/19 to get a car for our daughter. Alexander was rude, aggressive, and condescending. We will be telling everyone to NOT go here to buy a car. Also their taxes and fees were a good $800-$900 over other used car dealerships. Best take your money elsewhere.
Had the best experience! Christopher really came through and helped me out immensely. I love my new car. Thanks for all your hard work!
Josh Butts was an excellent salesman. Efficient and overall a great buying experience. Highly recommend.
Sam was super great! Very professional, understanding, and patient especially with our situation of being out of town and having a baby who was way past his nap time. We traded in our SUV for a Jeep and had just a phenomenal experience! The financing manager worked very hard and helped us out so much as well. Great team collaboration 100/10 would definitely recommend to friends and family in and out of state!
Bought a honda pilot. 92000 miles on it. Driving home it threw a check engine light. They made me pay to have it fixed. I DIDNT EVEN MAKE IT HOME. Now within a year I have had to completely redo the whole front end and now the drive shaft is next! There is no way they inspected this car correctly. They would have noticed shocks leaking, cv axel loose and drive shaft loose! I am a stay at home mom so it doesnt get driven that much! NEVER AGAIN WILL I RETURN OR RECOMMEND THEM.
I had a great experience in working with Samuel Ruhl. Samuel was transparent throughout the process and I felt comfortable in making a purchase with him. Upon completion of the purchase I had my mechanic replace all the fluids, as I do with every used vehicle I purchase, and give it a look over - He was impressed with the condition of the vehicle and I was pleased to hear that. I feel that Rocky Mountain Auto Brokers takes purchasing quality vehicles for their lot as a priority. I would recommend seeing Samuel at Rocky Mountain Auto Beokers for your vehicle purchase.
Scott was very helpful and thorough. The dealership and cars are clean and well taken care of. The entire experience was pressure free which I cant say about every other dealership we shopped at. We came back not only for the car but because we knew we could trust those who worked with us.
My son bought his first car from Rocky Mountain Auto Brokers yesterday. Samuel helped him through the whole process and was professional and patient with every question that was asked. This first purchase was a BIG DEAL, and Samuel made it a great experience. We will definitely be back when we are ready for our next car purchase!!
This was our third vehicle purchase from Rocky Mountain Auto Brokers and we couldn’t be more pleased with the process. Big Sam was an absolute delight to work with! Highly recommend!!!
We bought a car from Cory at Rocky Mountain Auto. He was very knowledgeable, polite and helpful. Highly recommend and would return for another car.
Very good experience. They let you take your time to ask as many questions look around for yourself if you need to. They work the math with you to make sure everything is to your liking.
SAM WAS AMAZING TO WORK WITH AND I LOVE MY CAR! THANK YOU SO MUCH ROCKY MOUNTAIN AUTO BROKERS INC AND SAM!
Cory Miller is the best! Go see him for a new car! Rocky Mountain Auto Brokers is a great dealership
Great service and very fast! Josh Butts was very helpful in getting us the vehicle we wanted!
Chris Mason was very pleasant to work with. He was very informative, accommodating, and listened to my daughters needs and wants without pressuring her to buy something beyond her means. We found a car that works great and are very happy with the purchase. Thank you, Chris, for making it an enjoyable experience! 😁
Everything went really smoothly when I went to go trade in my car !!! Josh Butts made everything really easy. I felt that process was really fast, in and out.
Christopher is amazing!! Extremely helpful and super responsive! He made this process clean and easy and is very enjoyable to be around! I would reccomend buying a car here and asking for Chris!
Chris was very helpful in helping me acquire a new car! He was both very informative and also quite humorous and helped ease my stress as I had to find a new car on pretty short notice. I would definitely recommend buying a car from him if you’re in the process of looking for one.
My experience with rocky mountain auto brokers was extremely frustrating. I had sent an inquiry to make sure the car was still on their lot, which they assured me it was and ready to go. After my husband and I drove over an hour and half down to Colorado Springs the next day, the car wasnt even ready to be shown. It hadnt been cleaned/detailed and you could see how the previous owner did not take good care of it. Samuel was our sales person and was an overall nice guy and didnt really push anything. After the initial test drive, I was willing to overlook the disgusting scuffs, scratches, and stains, as Samuel insisted he would do his best to get rid of them and knock the price down. This was also because we would had to come pick it up another day. Now, heres where the other shoe dropped during our visit. After we agreed to this, he realized that the price that was on their website was INCORRECT AND WAS $4K LOWER THAN THE ASKING PRICE! According to Jeff who is one of the head division, that has only happened 1-2 other times since hes been there and that this was an error. At that point, my husband and I were both ready to walk away. Thankfully, Samuel was on our side and plead with Jeff to still let us purchase at an undervalue price. We all agreed on a final price (extra warranty and features included per my choice) and after MULTIPLE hours being there, I was finally able to get the car.When I picked up the car a couple days later, more than 90% of the cars damage was taken care of with their detail person, but this is why I bought their extra warranty.RMAB- Appreciate that you have Samuel on your team. He saved this sale and review.Special shout out to their finance department, Kailynn- Shes a champ for getting me the lowest APR and love her personality!
We had a very pleasant buying experience with Josh at Rocky Mountain Auto Brokers. Josh had the car ready and waiting for us when we arrived and the buying process was smooth and painless after our test drive.
Cory was a great salesman. Very helpful. Great buying experience
This is by far the best dealership that I ever came across. They treat you amazing from the start. they get swamped so be patient with them and I promise you youll be happy you came here. Big thanks to Alexander great salesman and amazing person overall has your best interest from the start so hear him out and be patient. Is an honor to be military and enjoy the benefits that they gave me plus discounts thank you to all in Rocky Mountain Auto Broker.
Sam was amazing to work with! Made the process very easy. He was honest and polite and was very communicative.
Neiman was excellent to work with. Quick and easy purchase!
I was stressed out looking for a new car. I decided to take a 2.5 hour drive because the lady who took my phone cap was so very nice! She was inviting from that first call to the very end of driving off the lot! She didn’t make me feel pressured to purchase the car one bit, like most car lots do! Her name was Jasmine. I’m telling you she’s fantastic to work with! Everyone there was really nice as well! I would HIGHLY recommend this place!
I bought a truck here today and was very happy with the whole process. Bailey in sales was very nice and helpful with doing the things necessary to make me feel confident that I was getting a great deal, took the time to explain details to me as needed and was generally pleasant to talk to while waiting for all the paperwork to process. Mark in financing was also great, explaining all the numbers and details and making sure I understood. I did a lot of research to find the vehicle with the features I need within my price range, and got a lot of runaround from other dealerships in that process. I feel very fortunate to have found Rocky Mountain Auto Brokers to help me find a truck to fit my needs and budget.
Excellent communication, great service, and very professional. Highly recommended from the sales to the service department.
Haven’t bought a car in a LONG time and the salesman Stephen was amazing! He made me feel right at home and guided me through the process and helped ease my worries of buying a new car! I highly recommend going to see him! All around a great experience from the entire staff!
Cory was super friendly and helpful. Really appreciated all the time they took to get everything just right!
Chris did an excellent job of letting me know what issues there were with the car before purchasing as well as the different pricing options available.
Chris and Neiman were absolutely amazing to work with and went above and beyond to ensure we were able to leave with the vehicle we wanted. They stayed late and even helped keep my 2 children entertained. The GM was also extremely helpful and went above and beyond. I cant recommend this dealership enough and you will not be sorry buying a vehicle with them.
Neiman was very helpful and made the whole process easy and less stressful! So far this was the best experience I’ve ever had when buying a car. Mark was fantastic as well when having to sign the paperwork.
Samuel was great helped me through every step of the way and was very kind and courteous. Definitely have to say overall that it’s a good dealership
It was a good experience for my first car. The salesman was very polite and answered all my questions. Highly recommend. My only critique would be the car I original scheduled to test drive wasn’t ready and had to be charged.
This place was really nice. I worked with Riley Sparks. He was friendly, hilarious, and very professional. He recommended multiple vehicles based off what I was looking for. We went over the CARFAX for the vehicle I chose and he made sure to look into everything for me. He had everything ready to go before I arrived. The test driving was seamless, paperwork seamless, and overall wonderful experience here.
Found an incredible vehicle; was greeted and helped promptly by Alexander. We were hesitant to purchase and usually prefer private sales but Alexander, Julian, and later Jeff, walked us through options and waited patiently (days) for us to make a decision. Thank you!
They worked with me to get the truck I wanted and the price I was looking for! Friendly staff with excellent accommodations.
Chris was a great person to work with! He made the process very smooth and was very diligent and straightforward in getting us what we needed. A very attentive guy who didnt try putting us in something we didnt want.
It was great the guy I worked with was friendly and super helpful. Over all a great experience and fun. Im super excited to be in a new car.
Brandon in service is really amazing! He’s very in tune with your concerns and works diligently to get it done right the first time. He doesn’t try to over well you on stuff you don’t need and is very honest with his work. Highly recommended him for your service needs.
Cory was fantastic to work with, he listened to what I needed and made it happen.
Cory is an exceptional salesman!He took his time and worked hard to find us a vehicle that worked for our family!!! I recommend you going to see Cory!!
Christopher was very helpful and walked us through our car buying experience step by step. Wasnt pushy and made sure we where getting what we wanted. Thank you
I don’t mean to bearer of bad news and I have never written a review like this before where I have gone below 4 stars but I hope to write this review so that Rocky Mountain Auto Brokers can make successful changes to their business. My car buying process here was not so enjoyable. I had a car sales man that tried to deter me from buying one of my dream cars claiming “Have I ever driven a lifted car, I look like a reckless driver.” Also the second I drove my car off the lot I had issues and had to bring it back and then had issues for months to come. I had only driven my car twice in the month I purchased it it had that many problems. Every time I have an issue or need to have an upkeep appointment on my car, I’m always very hesitant to bring my car here. I have lost my trust in the care they extend to me and my car and I typically always leave one of those appointments with something else wrong with my vehicle. No one wants to go through that and working with Rocky Mountain Auto Brokers has created a lot of anxiety for me and my car care. I also have to mention they put me in a rental car one time with a flat tire. I’m sorry to share this type of review but I think it’s important for Rocky Mountain to address these reviews and move forward with better feedback to make the car buying process easier for future customers. There was one mechanic named Aaron though that has been the most helpful through this whole thing so I would love to give him the kudos he definitely deserves. Thank you Aaron!
Cory was very helpful at assisting me to find the right car. Overall, great experience.
Recently needed to buy a car and found everything I could ask for in a salesman and such a decent human!Would absolutely recommend Cory to anyone!
Cory and Jennie were fantastic and helped us throughout the whole process
Great help and our salesman made us feel at home! We love our new vehicle and will definitely come back for the next one!!!
AUTO PROTECTION PLAN SCAM!!!! FRAUD!!!!!Extremely unethical the way they snuck in the protection plan without offering it, but those kinds of games are to be expected at a car dealership. Where these guys cross the line is trying to sell my pregnant girlfriend a 20,000 mile warranty for $4,299. I took the attached form into the office and all the salesmen were telling me the warranty was for 60,000 miles. The form clearly states the warranty expires when the odometer reads 60,000 miles. We bought the car used with 40,000 miles.
Scott was wonderful. Not pushy at all, and he helped me find exactly what I was looking for in a vehicle. Got me in and out as quickly as possible so I could get to and from work after my last car was totaled in the snow.
Horrible business!! Sold a lemon and not only refused to talk to me about the problem they yelled and hung up on me. They finally agreed to pay for a very small portion of repairs but are refusing to send the check unless negative reviews are deleted. They block negative reviewers from every social media account.
This is the best place in the springs to get a car, the folks here do wonders, the vehicle choices are endless. Plus they have awesome women here, kaylyn and Jasmine took very good care of me, if you wanna drive in style and same day. Get down here now... closed on Sunday, but still very pleased.Signed very happy customer.!
I purchased my car from here going on two years ago. I love the car, but I have had issue after issue with it. When we signed the paperwork to purchase the vehicle, they worked an extended warranty in the deal (not requested by us) so we said ok because it’s a European car. When we left the dealership I noticed my left blinker not working on the way home. I called and they ended up having to order a new one & fixed it. Since then we have spent just under 5k fixing problems that were NOT COVERED by the warranty! Since the warranty we purchased was over 2k I would have expected it to have helped at least a little. Absolutely nothing about the warranty has helped. I would not let them sell you one because it’s a scam. Think your getting a deal and they just work it back in by selling you the warranty! We are military and have never experienced a buying experience like this. I would not recommend Rocky Mountain Auto Brokers for your new car! Just had yet another light come on yesterday! This car is a lemon!
Jasmine helped us out great big by walking us through the process of getting a car. Never did we feel.like we were being cheated or scammed. The whole process was comfortable, easy, and quick.
Scott was extremely accommodating and so helpful through the whole process. He worked extremely hard to make the process quick and easy! I highly recommend this dealership and Scott and Dean!
Everyone I talked to was great, answered all my questions and were really nice!
Very nice. Good salesman.
If you had 10 Amanda Borths you wouldnt have any cars left to sell!!!
Worst place to buy or service your car, I bought 2014 BMW 740Li Xdrive from them in January 2021, 3 days later, battery died, 2 weeks later it was needing new rotors and breal pads, one week later it had leaking Oil Pan, how can you sell the car with these obvious problems, When I told them about this, their response was, I should have bought $4,000 extended warranty, I expected car to run without problem for at least 3 month, is it too much to ask... I had Leak Detection Pump replaced and I paid $500, last week when I took my car to Winslow BMW they told me that part was covered under Warranty from BWM, I called back and asked for Refund and I got no response on it..my trust is broken and will never go back there again..Only decent humans there are Sylvester Hagan in Sales and Steve in Service but unfortnately they couldnt do anything for me because they are just employees