I always end up finding myself reading through reviews before I shop at a new business. In this case I was researching how to get WiFi set up for my new home.After seeing a lot of bad reviews for the location right down the road from my house I was dreading going in.After talking to them on the phone and going into the store I am more than happy. Everything went smoothly, the lady on the phone (Sierra from Oregon) was extremely nice and informative. She made sure I got the right service and knew all the proper steps to set it up. After that, I went into the store and the guy who greeted me and got me my products was also super nice and got me my things swiftly. Great experience!They may be understaffed and busy at times, but they do good honest work and take care of their customers, that’s what matters to me.Thanks guys!

Absolutely amazing customer service tonight from Romano Kuczirka with getting 2 new lines added with Xfinity Mobile, one was a tablet the other was an existing cell phone. We switched from Verizon and we’re saving tons of money. Romano made sure to let us know of everything we could take advantage of and all the best deals. We originally came in and then left thinking maybe another time but turned around because of him explaining how good of a deal it was. 5 stars, excellent guy! Highly recommend

Xfinity came over 1.5 years ago and did an upgrade in our neighborhood. However they left the wire unburied, running through our backyard and running through the park! The park is located on the trail ob Midsummer lane (off of S. Carefree) I have called numerous times and they always say they will send someone but they never do!

I know this is a big Corporation but I was impressed by Kristopher Watkins who works in the store. He is awesome and got my bill down $50 so I applaud him. Go see him and let him know I appreciate him.

The customer service here at this store is amazing. The workers have great energy and the employee at the front desk, Jeffery, went the extra mile to make sure there was a welcoming environment for every customer that came in while also assisting with whatever it was they needed. Amazing place and thank you for all your help.

Katie is good at her job... but there are not enough of her to go around or enough product to make the customers happy! Wait time is not encouraging.

The Xfinity Store by Comcast always has a large line to get in the door and checked-in (about 20-30min). At the check-in desk they were able to issue me a new internet modem, but werent able to return my home security touch pad. After waiting for a technician (about 45-60min), the technician identified the check-in desk gave me the wrong modem and the person I talked to on the phone (prior to my visit) had failed to tell me another item I needed to return for the home security. The technician was helpful fixing the situation to turn in my device, but the overall experience was long and painful to simply swap out devices.

Ashley and Kris helped us out, very pleased with our experience as first time customers.

They love to make you a better deal by getting you into a contract in which you are held liable for canceling or making changes. However, they are free to make changes such as removing channels that were once a part of your package deal. In other words, you will eventually PAY MORE FOR LESS services. Way to treat your customers! I will be looking for better options with better service!

Very easy...got there at 10...Matt helped e replace my modem...done...10 minutes!

I had read Google Reviews and was hoping to get Kevin, who was mentioned in several reviews. I did! And he was great. I was returning an old TV box for a new one. I asked him if I should also switch out my modem. He checked and agreed that would be a good idea. I had my new equipment in hand with everything explained in a few minutes. I appreciated the time he took to answer all my questions and he took care of what needed to be done. Thanks, Kevin!

Xfinity = Trash, Customer service = trash, internet that always goes out even though we pay for more than the basic package = trash. Being forced to use Xfinity because of neighborhood we live = trash!

I went to return a box after we received an upgrade in the mail. The store told me I needed to speak to a representative to return the box and placed my name in their queue. I waited for about an hour before I went back into the store and discovered that someone had removed my name from the list. I ended up digging my xfinity box out of the recycle bin so I could take it to another store. None of the customer service representatives were helpful at all. It was a very disappointing experience.

I went in to get internet for the house. The guy talked me into getting cable as well. He told me they had a special package going on with over 200 channels. I told him what channel I wanted and was assured it was included. They do not have a list of channels so you have to go off their word. When I got home the internet would not connect. I spent an hour on the phone for them to tell me it was because the store gave me the wrong cable box. I went in and was told the guy was new and made a mistake. No big deal, I wasn’t upset yet. I went home and it still didn’t work. I was told they would have to send out a tech in a week. A little inconvenient but, I still wasn’t upset. The guy came out and was awesome. Then I went to watch tv and none of the channels I wanted worked. Apparently I was lied to and was signed up for a Latina package. I guess they thought I spoke Spanish with the last name Garcia. I do not speak Spanish and would not sign up for the package. So I called in and spent another hour on the phone and was told that the package I was promised would be another 20 a month. Apparently it’s not a special at this time. I am now considering canceling my service. Avoid this place!

Yesterday I had to go to Xfinity store to replace my equipment because I havent gotten the best service since moving. I was greeted by a very nice lady and a gentleman Kevin. I sat down at his desk and he explained everything to me, gave me a big bag of new equipment, and a bag of gifts! What a difference from last year. Did not have to wait at all, and they were Excellent with social distancing. I had to change my review on Xfinity because from the reps on phone to me getting new equipment with no problem was 10 stars. Also I forgot to tell him thank for serving our country because I saw a Veterans pin on his hat! I will be back to get more products from him.

Garbage automated phone system. 1h 30m wait time! To top it off Comcast is a truly corrupt company.

My man Jeffrey might be the best service rep I’ve ever had! Due to a sudden change in work assignment, l had to relocate and unfortunately cancel my service. I was expecting the cancellation to be a difficult transaction and experience but Jeffrey flew through the process with a smile and l was in and out in 10 mins, very pleased with my experience there

Past month xfinity has been down in my area for hours everyday. Attempted to call customer service and was hung up on multiple times and no one has any answer on fixing the situation. Im paying $115 a month and not even getting any money back or taken off of my bill when more than 60% of the time my internet is down. Im currently paying for a service that I am not being provided. Terrible service. Wish I could be negative stars.

Fast, no lines. Very pleasent people working there. Lots of new items to look at too.

Horrible. It seem like as soon as the help one customer the rep goes on break for 20 mins! This place makes me want to switch internet service

Very helpful and they fixed our issue with our phone

Xfinity thinks its 1920 and wifes have to get their husband permission to buy an iPad for work. Im allowed to pay the bill, change plan and stop services but cant buy something I need to make a living. My husband is on 7/ 12 hours a day right now and cant come. This is ridiculous. Not to mention the customer service. You cant get a human on the phone, and then when you do they hang up or have no clue as to whats going on. I will be closing my account and going somewhere else.

Comcast services just keep getting worse and worse. They cant get your own modems activated no matter how much they try but magically their $15 a month modem connects immediately. Services outages at least once a month for a day at a time. If you lose internet you lose tv too. Cell service is just as bad. Cant wait for our contract to be up so we can flee.

Kevin is the absolute greatest employee there! He helped us through some tough stuff and stuck with us all the way. He is retired Navy so everyone in the military request him to assist you. You won’t regret it!

Kris was super helpful, courteous and prompt to get my Internet set up. I was in and out in 20 minutes. Also it is nice looking store to explore latest devices.

Unprofessional and unaware of what’s going on. There is always an excuse. Manager is dressed like he works for Burger King and that’s a insult to Burger King manager. Constantly saying “huh I’m confused let me talk with a coworker” or “that’s unfortunate” or my favorite response “yeahhhh” time frame was 30 minutes over and I had to drive 5 hours to an xfinity store to wait when I can’t get ahold of a direct number nor schedule a appointment online. Will never shop at this store again and surprised corporate hasn’t got a control of their employees. At the end of the visit of waiting over an hour and 15 minutes, they couldn’t upgrade me a phone cause their server was down. I have been without a phone for a week. I expect a phone call personally from the xfinity district manager cause no customer should be treated this way.

Xfinity internet goes down near daily. I would recommend a more consistent ISP. I am going to attach a picture of Xfinitys unofficial logo.

Be careful! They will claim you owe them money to credit bureaus even after they confirm you owe nothing, but will not give you a letter saying that. VERY UNETHICAL!

Waiting in line is to be expected. Watching the representative checking people in allow people who walked in after you to move ahead is not. The customer service by the “super friendly” guy at the front comes across as a little condescending.

I have had service with this company for over 6 months now, and it has been great until yesterday. There was a outage in the middle of my workday and my kids workday. We are remote homeschooling and working, so this alone was a HUGE inconvenience. Okay, let that one go, until tonight. Yet, ANOTHER outage. Customer service is awful,. You cant reach a live operator. They only gave me a 15 credit. I missed work, and kids missed school and homework. I will be looking for a new provider in the morning.

Internet speeds were good. Closing out the account was a debacle in the end though.Got calls every day warning us that our alarm system was disconnected and needed to be connected for it to work. This was silly because we closed out the account and were told by XFinity to turn it in. Their billing doesnt communicate with operations I suppose.Dropped off the internet router. Get a voice mail a week later asking for their equipment back. So we spent unnecessary time helping them unravel their failed accountability problems.Xfinity failed every single administrative task to close out our account. Impressed to see how big they are despite failing simple tasks like an account close out.

I have nothing but internet connection problems all the time… it has been 3 years with techs and nothing ever gets fixed even after buying top internet package…

They were out here said they need to work on the internet asked me to keep my dogs inside well i did and i asked them to close the gate they never did my dogs got out thanks xfinity as soon as i find another company im going somewhere eles

Purchased a phone plan and was told my number could be ported over in NOVEMBER. They attempted and failed to do so. I went back to the store in December after giving it a shot for about a month. At that time I decided to keep the device and pay it off and end my service contract before the 30 day buyers remorse. 2 months later, I see Im still getting auto-debited for the phone plan. I call 1-800-XFINITY and the agent at Comcast said it was NEVER CANCELLED. This place is DISHONEST and not a trustworthy business. Do not give them your money. This One Star review is far too generous.

All employees were wearing masks, markers on the floor for line spacing, and the front-desk employee had gloves on. Was a very fast experience; in and out in under 10 minutes with clear and concise instructions.

$25 to get started with internet/wifi at home, with promo package for wifi with modem/router unit, $65 total before tax. Raul was knowledgeable, explained well to my understanding. No wait to get in. Everything with this initial visit went very well indeed!

The store is nice, and the people are nice as well. Getting checked in was a breeze. The seating for while you wait are sofa benches, so no seat backs. I got Justin twice and he greeted me with casual professionalism and even accommodated me when I asked for a chair the first time I saw him (I was having a good day the second visit). The only problem I have isnt with the store, but rather the service. Apparently the previous tenants to my new house had xfinity services, but the installer had to run a new line that wasnt buried so my landlord mistakenly took it as someone trying to steal cable and removed it.

Doesn’t matter if you make an appointment or not you’ll still wait at least a hour to pickup your equipment. I had an appointment scheduled at 3pm. When I arrived I was told I was checked in and to sit down and wait for my name. After about 40 minutes I asked a clerk when I would be helped because I have something to do at 5:40, his response was to “go up front sign-in and he’ll get to me later”. Another 30 minutes pass and I’m still waiting.

Our experience was absolutely wonderful!! Tony was very helpful and made the whole experience excellent! 10/10 customer service!! We are very excited for better internet 😀

Best service ever even after a long wait

The guy working the front desk was extremely professional and is the reason Im writing this review. He broke the process down for return and upgrades. Made the process that much easier. Outstanding customer service.

Great customer serviceQuick check outDefinitely recommend this store to everyone

Just went in for a new protective screen. Walked around the whole store not one employee said hello or may I help you. There was a line for remotes or something so I get they may have been busy but there were two employees just sitting around talking not 5 ft from me. Just poor service for such a simple purchase.

Ashley was a great help! We needed a new modem and they were quick to replace it. We had some questions and Ashley got us in and out. Their call center blows! Xfinity needs to update their call center. I get a migraine thinking about it. I just suggest any problem you have, just in person. Staff at this center is great!

Quick And Easy Pickup for My WiFi Modem ...Forget The Guys Name But Super dope dude upgraded box because hes a G ...Wifi Works Great!!!

At the location closest to me, I was unable to resolve an issue with a lost phone, so I decided to try the only other Xfinity store in town. The store was clean, efficient and all of the associates were professional, pleasant, efficient and responsive. In particular, I was assisted by a gentleman named Stephen, and he very kindly persisted working on my problem (which turned out to be somewhat complex) until it was finally resolved. A few days later, I had another issue which I could not resolve online, the hold time for phone-in customer service was 7 hours, and I never received callbacks from the national number. I emailed Stephen and he emailed back after resolving the issue!! That man should get a raise!

Incredibly long wait...2 hours!! Attentive once we got in. They need to hire more staff!

Glad that they have this location now as well! I used to have to go to the other location for a while which was farther away but with this one I don’t have to travel far. So far employee’s are nice and not too busy like the other location!

The guy who was helping me pick up my equipment was AWESOME. I wish I’d caught his name. He helped me make a change to the service I ordered, threw in a freebie Streaming Box for the Peacock service, and sent me home with all the equipment I needed to get my internet up and running. Usually I avoid going into stores in person because I can’t hear well and can’t read lips right now (COVID-prevention masks block the lips, though I’m grateful for the safety measure). The guy who helped me spoke so clearly, and was easy to understand. He had no idea how much easier he made things for me. Next time I go into the store I’ll ask for his name and send a thank you letter to the company about him. Great store, great customer service.

Switched from Verizon and saving a ton of 💰 money!

2 hour wait just to talk to someone about our plan.

My experience at the store is always filled with excellence. I love the employees they are phenomenal. I went and purchased an iPad air and I was immediately met with a smile. The store manager even came out and said hello. I would recommend this place to anyone! Great company!

Super cool establishment, great service.

The man at the front desk was super helpful and cheerful and came over to give us a tote for the router we were picking up. Honestly the best experience Ive had with stores like this, thanks guys!

Lonely? Youll always have someone to call with Comcast. My bill was 84, which is fine, and then they tried raising it for no reason to 104 (Ive never made a late payment, and I did not go over on my data) because they just wanted to. So, I called, got it lowered, and then they raised it again for no reason. When I call them, theyre always polite, and, SUDDENLY, they see all the promotional rates Im supposed to be getting, however, the moment I stop checking the bill theyll raise it again and make it a nightmare to get it dropped BACK TO THE CONTRACT NUMBER I SIGNED WITH THEM. If you want to constantly check your bill to make sure theyre not tacking on extra fees for no reason, or if you love arguing with robots, or if youre just plain bored and need something to do (arguing on the phone) for a couple of hours every other week, then THIS is the place you want to go to.

I showed up on a Monday in the early afternoon and waited over an hour and still they did not follow up with me. I had to leave because I couldn’t wait any longer. I would not recommend this place.

I had the pleasure of working with Amy last night. She is extremely knowledgeable, confident, and downright friendly. Employees like Amy are a big reason why I continue to stay with Comcast. I will warn you the wait was not the shortest, but it is worth it to know your questions will be answered thoroughly and your concerns taken seriously.Five Stars!

Quick and friendly service

While I love my Xfinity high speed internet I cant say the same for its service, example: Text received from Xfinity notifying me of 3 Free Xfi pods and after completing the form the system says Were Sorry please contact one of our friendly reps to help you. Call Xfinity 40 minute wait -- finally a friendly voice from Jamaica answers and after looking through whatever comes back and gives the address to the nearest store and indicates that they will take care of the issue. Drive to the store 25 minute wait...Rep states that they can give me a set of 3 for $119. Switch and Bait anyone?

They charge as if it is fiber optics and then raise your price just for internet service over $100 a month. Their customer service is the very worst and then expect the customer to do their job for them. Will never go back to them.

Intermittent, unreliable, shotty.

Xfinity - Buyers Beware... signed up for internet at the Xfinity Store on Barnes Rd last week. I informed them that I needed new installation, paid for the products, installation and set appt. That appt was today and when tech showed up, he stated (now this is really funny) due to COVID regs they were not allowed to come into the house, or do any drilling (just in case COVID 19 jumped out of the walls) . Now why in the hell would the company set up an appt in the first place knowing all this in advance and send out a tech. If you think Xfinity had bad customer service to begin with. it just got a hellva lot worse... To be fair the Tech was very nice, he was just doing his job, however, his pathetic company just set him up for failure...

Everyone was friendly, maintained social distance guidelines, everyone (including clients) were masked, some wore gloves and they hand sanitizer. I was pleased with all of it - thanks Raul !

Decent enough

Great, fast friendly service!!Good job with Covid protection, distancing etc

Came in for one thing. Couldnt help. Cant get pods in the store. Emails about what your plan qualifies for are misleading. Only qualify for the pods with your xFi complete as advertised if THEY determine your wifi has bad spots, not if you know 2/3rds of your home is a dead spot. At $115 a month for their premium service you should be able to get your devices to function properly.

Make sure you record every conversation you have with these people! Cable is dead and they will rip you off to stay afloat!

Beautiful store and employees are extremely friendly. Had no problems picking up my order and the representative working with me made sure all my questions were answered. Top notch and would highly recommend! Made switching from a previous service provider soooo easy!

Long wait times, and incompetent staff didnt schedule a callback even though they claimed they did. This caused more delays and never actually fixed anything. Its better to just deal with their support online. Avoid Ashley and Jeffrey if you can

The guy scheduled my internet appointment the wrong day and they couldnt honor what they said on the phone. Took a day off work only to realize I am going without internet until I can reschedule around my work schedule. Highly considering switching services.

After much difficulty trying to get my elderly mothers phone service working as her medical alert is connected to the number, I drove to the store and spoke to a man named Ramono. He spoke with his boss and assured me he would call me back today no matter what. He did not and she still has no service . I also showed him how I was still on hold in a transfer call from their advanced repair service on my cell . I was on that call for a total of 2hrs 10 mins, at the store it was at 1 hr and a half . When the line finally rang through a trainee answered. He had no idea what to do and asked me to call back . This was the second time her service went out today .

Fast and friendly service by my representative Katie. Unfortunately they were put of stock of what I needed despite being told by Xfinity it was indeed in stock at this location.

Matt was exceptional with his services!

The stores are fine, but it does take a long time even precovid. The Comcast service itself is awful. The internet connectivity is less reliable than a rotary with 500,000 miles under its belt. Im suprised my router hasnt gone out for cigarettes yet.

Fixed a problem for us!!

Amy weaver gave me the best experice Ive ever had at xfinity! Thank you so much for your support and posotive attitude!! Very much appreciated💛

The service is terrible. Internet had been down for the last 4 days now and when their internet goes down good luck trying to do anything you have to leave your house and sit away from your WiFi just to do anything and it takes a while just to get it back up and then it’s fine for a bit and god knows when it’ll go back down for another few days.

Went to the store because no one was answering phone. I was told they don’t answer phones and they’re forwarded. The clerk then became very smug and had a higher than u attitude. Poor service and attitude to a 1st time customer. I walked out.

I went to this store to find the new IPhone pro I was talking to the employee and someone asked her questions and she completely disregarded the conversation I was having with her to go help that person!

Amy was so helpful..professional and helpful. Long wait but it was worth it.

Terrible company and terrible service.

The gentleman there helped me and was understanding that I was moving. Quick and easy to return my wifi router.

Worst service in any brick & mortar business in the past 25 years! Absolutely insane method for helping customers creating waits of over half an hour! Front desk service representative reply to multiple customers, if youd made an appointment on line, your wait would be shorter. Seriously! Watched three customers leave in under 5 minutes due to excessive wait times. My last visit to Xfinity store was over three years ago - similar pattern of behavior by service representative and similar wait time - thus is unfathomable but also not surprising when no competition for cable customers!Management needs to address this horrendous situation - and with the high perentage of ONE STAR ratings, mine was not an isolated event - fix this business model for the sake of your clients and customers - it cant be a fun job to have so many frustrated customers taking it out on the service representatives - show your service representative employees some respect and fix this problem!

Had to wait for over 20. Then had to pay by machine. If I have to do this if I go in person the very least you could do is have an office in the Fountain Widefield Security area. Everything keeps going up north end of town. There is the Seniors in the South end that would rather not have to drive clear up north. Especially with all of the crazy drivers.

Took way to long to get things doneI watched 4 people with the same issue come in and leave before meI guess I got the less popular person to work thru thisHe kept going to ask someone what to do next.Maybe he learns but at the expense of a frustrated customer.Won’t use them again ...... at all costs !!!!

Xfinity is a joke, hung up on me 4 times, lied to me, refused to help me, and for a tec company their hold music is static. I have worked in tec for awhile, this company has NO idea what they are doing. Go to DirectTV!

Was inside returning cable box for approximately 5 min. Much better than University Village

This new store is gorgeous! The staff is really helpful and its nice to have 2 stores in the Springs

It’s so hard trying to get in touch with an actual person. & without telling you the bill goes up. They push you to do automatic payments, this makes sense why. All the numbers online are not to a store where there’s actual people

I know its probably not their fault, but they left 5 total Door hangars on my porch (not hung on the door) which proceeded to blow around my yard and the neighborhood.The streets are covered in these ads blowing around. Thank alot.

The wait was a bit lengthy but other than that the customer service made it worthwhile.

Professional very accurate very polite staff

Ashley was super helpful!

Why is there no phone number to call the store directly put

Ashley was friendly and we were in and out in no time.

Nice people, helped me fix several account issues

Staff doesnt care about your time, they just push scripted solutions (like restart your gateway). Even after multiple visits my problem persists and I had to resort to online assistance anyway (faster and easier).

The customer service line is trash

Xfinity now has data caps which was recently placed over my unlimited data plan. Dont go here.

Put flyers up on houses in neighborhood saying it was a new store. Individual ignored no soliciting signs and cut across people’s lawns.