While trying to find a reasonable price laptop for work on a poor mans budget to make money, I run across a great deal on best buy website. Upon checking it out and speaking to a rep thats not even in store but at a call center because best buy is to good to take calls, I cant get a good deal because I didnt pay a pricey membership fee! Guess only the rich get good deals because they can afford all that money since that have stacks in the bank because of companies like this catering to them!!! Poor stay poor and the rich stay rich! GOD Bless America!

The guy in the theater demo room really knew his stuff. We are looking for a new surround sound system - Best Buy offers free consultations. Looks like Best Buy will help us choose our Christmas gift to each other this year.

Great selection of popular electronics. Folks seem helpful. Saturday is a bit crazy there though, as is all of IRMO.

Finally no mask harassment, all stars returned.

Friendly & helpful store. Good place to shop for new electronics, movies, & video games.

Staff is always willing to help with whatever you are looking for. If they dont have the answers they will find someone who can help

I only have one AirPod ( the other was lost long ago), and my good one got disconnected from my phone, and Nygel figured out how to to sync it back up, so I didn’t a have to spend my saved up car money on new AirPods

Worst place to call if you need to get in contact with them. They definitely need a rep. Now I have to go all the way to this Best Buy and I could be going for no reason. Do better Best Buy with your CS reps...

Brian was great and showed us a good variety of products that could meet our needs. We are waiting for our new home to close so we were not in a position to purchase today but we will go back when the time comes.

Need to hire more sales associates at All Best Buys

Had an install done. Couldnt be more pleased. Staff was excellent, knowledgeable, friendly, and concerned about my satisfaction. Prior to the install, I did try to call and get through to ask techs some question about what accessories I needed. Call sent me to a headquarters tech who doesnt actually install. Told me I needed this and that which was going to cost another $120 and didnt jive with my research, so I drove to the store to talk w the actual installer. The installer agreed with me. Glad I was thorough enough to drive to talk with the technician. Need to go back to phone system that links directly to the store.....not HQ.

Clean, huge store. Lots of goods you can test out, especially phones and laptops. They also have lots of phone services, including prepaid. Prices are usually retail price, but you can find good sales. Staff were generally friendly.

Went in to purchase a basic wireless computer mouse but the only ones they seem to have were the expensive gaming mice which I didnt need. Its fine though because Amazon had exactly what I needed and I guarantee it was cheaper

I got the best deal today at Best Buy on a Bella triple slow cooker. I am very happy with my purchase and I cant wait to use it for the holidays.

Big store with just about all you need. We will be buying washer/dryer. Brian was friendly and helpful. Thanks Brian!

We were helped by Juan at Geek Squad—he was very kind and really helped us out. It definitely made my day. Excellent customer service.

My latest trip was to get help from the Geek Squad. When I tell you Thomas was AMAZING! He was super patient, explained everything thoroughly, answered my questions and gave me direction for how to resolve potential issues in the future. I know this sounds like well, his job, but he was certainly a very fine example of what true customer service should be!!

If you have issues getting into your accountplease don’t go here.employees have little to no patience. Will then ask you rudely does your carrier not have phones.

Great customer service. We were helped by Nick Lee. Great price on refrigerator. Just wish it would be here before Aug. 19th.

This store is over the top with their forcing customers to wear masks. I like Best Buy as a company, but if they choose to put a table and an associate up front to force people to wear a face mask instead of allowing everyone to decide on their own terms whether they wish to wear one, then they will not receive my business. This particular visit I was prepared to buy a laptop, printer, and video conference module for a friend who runs a not-for-profit counseling ministry and is currently using outdated hardware. I will now order my hardware direct from the manufacturers, and will bypass Best Buy until they respect my Constitutional Right to choose what to wear.

I’ve just moved to the area from Texas and I felt such a difference in this Best Buy! I was helped by Michael on the floor looking for a case and Kamal at the register. Both guys were friendly and helpful!

Great costumer service thank you Milo you you took your time with me and was listening to me thank you so much 😊

#MM3 reignsStaff at the location in Harbison act slow, weird and full of misinformation. I tell my son to contact sources online for his gaming inquiries because the staff at this location closest to where we live really act super slow! The “reps” on the floor yesterday were too busy helping one man rather than spreading out for myself and other customers, they need a training course - smh next!

Anthony helped me get a really good deal on a washer/dryer deal that I didnt even know was on sale. He was very knowledgeable and helpful. I really appreciated his customer courtesy 😁I was almost gonna settle but he helped me realize the upgraded washer was actually cheaper!

Chris was the best! He went out of his way to look for an old receipt from last year to help us! Everyone that helped us was great!

I brought a nice computer, the staff was very helpful full telling me about the computer before I buy it.

Great hD the Bluetooth I needed for tv.

I was greated at the door, asked what I needed, and they called ahead to the department to have someone help me locate what I needed. This quick trip stayed that way, allowing me to run in, get exactly what I needed and right back out again. Check out was very quick, only one person ahead of me.

A Microsoft representative was very helpful in providing assistance in picking out a new laptop for me. He went above and beyond to even help me save money. I am very grateful for such wonder customer service.

Very clean and organized which made it easy to fund what I was looking to purchase. staff was very helpful

Greeted when entered the store, ask if I needed help, I said not now. When to get product it was locked in cabinet. When back to greeter, then was ignored while he BSd with who seemed to be a friend. When to pickup area, she then asked cashier to page someone to open cabinet. The guy that showed up was very helpful.

We used to buy all of our electronics from Best Buy. Last three times we have gone to best buy not a single person asked us if we need anything.

Very disappointed. Use to love this place but didnt have any merchandise and took forever to find someone to help me

The employees are really helpful and polite. They respected that I needed time to think about which products I wanted after they showed me options, and walked away so that I wouldnt feel intimidated or pressured to get a specific one. Very clean and organize, easy to navigate.

Best Buy was very helpful. Brought in my desktop computer that serves as my gaming drive to have it completely wiped just to have a fresh start. They promised to do that and run all tests to make sure all the hardware runs as expected. Even offered hardware upgrades which I may consider in the the future. To anyone who owns a computer, have a service contract or warranty on it for future care. Thank you Best Buy. Im looking forward to possible future business!!

My experience did not have the side by side refrigerator I want. All The sizes was 35 with 68/70 height they carry bigger refrigerator. I needed a 31 with 66 height. I wish I could find one at this size

This Best Buy on Harbison is probably the Best store I have been to. Smaller stand alone seems to be more personal to the customers. Great layout makes everything seem easier to find. Every merchandise expert I have had dealings with his been spot on with their knowledge about the product that I was interested in. -1 star only because they were out of the product that is was wanting to buy, only having to buy the more expensive version. Which was ok. Small parking lot will make for headaches around holiday times.

Its sort of like the Best buy you might remember but without things like customers and excitement its just a storefront. Sales help is nowhere near as knowledgeable as they used to be and they look extremely bored, which I dont blame them since theyre never seem to be that many customers in the store like there used to be a few years ago.Very clean beautiful store the people were very nice... just not a lot to do but shine up the displays. Picked up a cell phone though, and the sales associate that helped me was outstanding and I met some really nice folks that day.Research ahead of time and hopefully, if the price isnt fixed like Google and apple Samsung and everyone else does these days just (almost what I would call a form of collusion) it might catch you a deal by getting them to match a price from the internet

Only reason not a 5 star is because we waited for someone to help us with TVs for a good while but when he did come over he was very good

Went in to buy a TV in and out in 10 mins!! Great selection and service!! Thank you bBest Buy I will definitely be back!!

Jackie works in the warehouse. She is absolutely amazing and can anwser any questions you might have about Molekule.

Did NOT have the best buy. Misleading store name, I bought their holiday turkey special and it was easily .50 per pound higher than the generic version at cvs. Awesome staff though, super friendly!

I knew what I needed, got in and out in less than 5 minutes. No one bothered me about helping me find what I was looking for and there was no line to check out; it was everything I want in a shopping experience. Unfortunately while the rest of the state is getting back to normal, theyre still pretty dogmatic about their mask policy so well avoid shopping here for a while.

The staff was so helpful three times in one day 💟

I cracked my iPhone11 screen and made an appointment to take it to the Harbison store. Check-in was quick and the customer service agent was really helpful, so this is not a negative review against him at all. They ran a diagnostic on my phone and thankfully found the screen was the only thing that needed to be repaired. After about 15 minutes, the agent informed me that the store had the glass to replace the screen but not the adhesive. He said there was no time table for when the adhesive would arrive (although he said it could take up to a month and a half) and said it was then first come first serve when the adhesive actually showed up. He said my best bet was to either send it into Apple directly or go to another Best Buy location. I drove down to the Lexington store in which they were very helpful as well but informed the store is supposed to give someone a call before their appointment to confirm everything - I never received a call from the Harbison store. All this being said, if the Harbison store would have at least been courteous and given a call to state what was going on with their stock, it wouldve saved myself (and maybe others) from having to waste 2 hours trying to figure out what to do with my phone. In this case, I couldve taken care of it by making another appointment, which is now two weeks from now, from my computer instead. Its beyond me that a huge corporation like Best Buy does not have a better customer service system for handling things like this. The employees were great, the system is not.

Good service, lots of electronics in stock only problem is if you call on the phone you could wait for over an hour to get an answer, they are using a calling service which doesnt seem to answer their phones.

Awesome knowledgeable staff for the tech challenged, like me :)

Had to ask for assistance even though there were only a handful of people in the store. However, the gentleman did come quickly to assist me. They did not carry a case or screen protector for the 2 phones I purchased, which was disappointing.

Jumar is great! Very knowledgeable and patient. Resourceful and able to answer questions about the different types of televisions, sound bars etc.Best Buy needs to do a better job of having enough personnel in the different departments.

Very helpful sales people, even after we explained we were not buying anythg that day.

I went in there and looked forward to receiving a pleasant customer service by one employee named Monty or Lamont that has always made my shopping easy and pleasant. He always gave this very big smile. To my surprise he no longer work for this place. I remember he mentioned to me how he was a valued team member and worked for many, many years for this store. Well, that was very disheartening. I walked right out of the store. For me, it will never be the same. Ill take my money elsewhere. Thanks Best Buy for a very disappointing experience.

Another reason why Im not a shareholder with Best Buy. They give so much business to competitors. Its 6:29pm on a Friday and they are closed. Came to buy a washer / dryer combo and now my money goes to Lowes or Home Depot. Best Buy literally has bankers hours, this doesnt favor the consumer! Upper management has too many issues. Im sure theyll be bankrupt soon enough.

Whats not to like... Great customer service.No pressure.Clean store. Had exactly what I was looking for!

Went into the store to purchase three items, air pods, android tablet and computer monitor. I walked in and needed some assistance, I noticed two employees standing there talking to one another. I asked if one of them would be willing to help me with these items being I’m new to this store. The one gentleman asked what I was looking for, before I could get the last word out he looked at the other employee and said “ Have fun with that” and walked away. The employee that was left with me was extremely helpful. The tablet was out of stock So I had to order it having it delivered to my house. The employee printing off a paper to and had me take to the cash register to check out. However the cashier was extremely rude and rolling her eyes when I handed her the paper. Not knowing what it was and what to do with it. When the helpful employee came over to communicate what the paper was for she once again rolled her eyes and gave him attitude. I most likely won’t be returning to this location. Didn’t seem like many employees wanted to work or even be friendly.

Amazing customer service today getting my phone switched from my old phone to my new one.Jaden was patient, VERY knowledgeable made me feel like a valued customer. THIS is how you build customer loyalty.

Looking for tank for Glacier Bay. That was the only system available you can buy separate tank & toilet in HD or Lowes. Ended up buying just fill valve and flapper condo.

Went in to check out security cameras. Milo was very helpful.

Justin and Logan were the most professional. Good to have good customer service and good skill within the same persons...

Curbside pickup was fast, safe, and the staff was nice, and friendly.

I over all love Best Buy. But this store manager with the beard said that I could get the new iPhone pro Max and make the payments on my T-Mobile account he said I should sign of for the credit card. Later he tells me I can not get the phone on my T-Mobile account and he promise my credit score would go up as his did in mine went down 5 points. Im not upset at the mistake Im sure his intentions were good I am upset at the fact that he would not own up to his mistakes be weary when dealing with the bearded store manager trying to convince you to get a card you dont need... I have the entire conversation recorded and am going to corporate with it

Staff was not helpful. Might be short staffed.

I did a curbside order. My call was answered promptly and my package was brought out about a minute later. The employee that delivered it was friendly and masked and I didnt even need to get out of the car.

Went in looking to replace my sons tablet that got broken. Clifford and Jamal searched the entire store til they found out. They went over and beyond to give great customer service!

This was a great experience! I ordered online, arrived at the store and was given directions soon as I drove up! Once I completed the steps someone bring my package with no contact and placed in my truck! Thank you for taking our safety serious! Your staff was friendly and fast! Thank you again!

Printer questions and great knowledge and carried it to our car!!!

Went in to find a charger for my Nikon d3200 camera battery and found it right away, the cashier was very polite. Had a wonderful over all experience here, highly recommend stopping by.

Good variety but prices are crazy

Olivia is very knowledgeable and has Great customer service. They seemed under staffed but giving the circumstances I can accept it. Keep up the good work Olivia

They were out of alot of stock. Couldnt get an assistant to help us. Bad experience

Came in to buy a watch and lucky for us we met Barry, the Samsung rep. He helped us choose the Samsung Frontier watch. This store has a Samsung section and a great camera section. The staff was helpful.

Store associates were rude and unwilling to assist me with my inquires about products. After 20 minutes of frustration I returned my items to the shelf and left the store. I would recommend visiting another best buy location.

Went looking for some odd size cables today and initially couldnt find what I needed. I was wandering in the TV area when a sales lady asked if she could help me. When I told her what I needed, she told me where they likely were. I said I had looked there and it didnt look like they had any. She took the time to go look herself in that area and bring me what I needed that I had overlooked. Very good customer service since that was not even her area.

Great place had a speaker system installed by Lucas . He was really helpful in adjusting my system and finding the perfect speaker set up. I will definitely comeback with my next vehicle here.

Its Best Buy, whaddya gonna do🙄

If have questions about products, do not ask the employees. They blatantly lie in attempts to get you to spend more money.

Extremely friendly and quiet helpful the gentleman in the oven/stove section had great knowledge and the installation of my dash cam was very fast even with the two pauses to ask me exactly what I wanted. I am most satisfied with this location

Ed,is the man. He is world class. This is the second time Ive used his services and he came thru with flying colors. He needs a raise. World Class!Bravo,Mr.Ed! Lmao

Great prices fast service

Best Buy is my Go to store for all appliances.Even when they are short on staff,the Manager on duty is usually on the floor to assist.Thank you Best Buy on Harbison for making our visit so smooth.

Very big wide store selection

The staff here always willing to help. Great to see professional customer service.

Long wait, tech didnt have skills to perform requested services

Very clean, nice environment, big selection, and good customer service.

Incompetence at the worse level, employees dont know the inventory or where the items are after 20 mins of looking for help

My washer and dryer purchase experience was so horrible that I can’t give them more than 1 star. I took half day off after they confirmed that I will receive my washer and dryer the next day. The EVENING of the delivery date, they finally told me that they don’t have order. It took them additional 2 weeks to finally deliver. I sold my old washer/ dryer after I did receive confirmation from them.It’s took endless phone calls and case numbers to finally receive my order. Going to this specific store to complain, I was pretty much told… well, don’t order online.

A little hard to find things, but there is good customer service! Wide range of products and great deals!

Mostly empty. Way less products on shelves than in other BB and seemed sort of disorganized.

Helpful staff, covid cautious, great prices, great selection.

Overall the experience was good, but when we were standing at desk in the cellphone department with the assorted carriers, the guy behind the computer with no line or prior customer to help we stood there waiting for some sort of acknowledgement to let us know he was ready to help for so long i began trying to use my phone to find an answer to our couple of questions and had almost answered it myself when he unenthusiastically let us know he was ready.

Went in to find a certain router they didnt have it but its not a bad place did find other things needed.

Excellent customer servicehighly recommended

Very helpful and ready to get what ever you need.

I needed in cartridge for my printer and BEST BUY not only had the product but the sales representative was most helpful. Thank you BEST BUY

Items were easy to find and staff was very helpful.

I’m very disappointed in his best by location I have returned to the location twice to ask a question about a car alarm installation when I asked for help in audio section in the store I waited for approximately 20 minutes and no one came to answer my questions then I was told to pool to the rear of the store and someone will be there to help me when I pulled around to the real facility nobody was in the audio installation department and the doors were locked continue to wait on the phone to call no one will pick up the line

Its best buy . Always not the best buy. Its ok.

I only gave it two stars due to the service guy in electronics. I went and asked him where can I find a product. He just pointed in a direction and said some where over there. He seemed as if he was having a bad day. Still, does not excuse his rudeness. So I went in the direction he sent me. I looked and looked but no avail. Finally just went to the cashier. She was apologetic and helpful. Got what I was looking for. Needless to say, it was no where close to where he sent me.

It was very nice, the employees were super sweet.. but let me tell u about the sales omgosh I was wishing I had a few bucks extra, thanks for ur help B.B

My Pick up was fast and the associate was friendly.

Came in today to maybe buy a laptop. We waited for a good 10 minutes because he was helping a customer. When he was done with her he came walking toward us and then got stopped by another employee and told us he would be right back. We waited another 5-10 minutes and he never came back. So we left. We will go somewhere else. You just lost a customer.