Recently moved to the area and it was time for maintenance on my RX 450. I was greeted by Sam who provided great customer service. The team kept me informed during the process while my vehicle was undergoing maintenance. It was a positive first visit at the Jim Hudson Lexus service center.

They are always thorough and takes prime care of my vehicle (just as I do). Erik was extremely helpful and kept me notified during the visit. I appreciate him and the staff of Jim Hudson Lexus!

Had a 7am appointment W/ JH I was greeted on time by Shawn Crosier who took care of me he was professional & knowledgeable for the any questions I had. He explained in detail of my service visit. Keep up the great job & everyone else there that made this a pleasurable visit

Jim Hudson Lexus goes above and beyond to make sure you are satisfied with your service experience. My service representative, Shaun Crosier, was top notch! This is my first time owning a Lexus and I cant express how impressed I am with my car and the dealership. The mechanic even sends you a detailed video of your car and the services he performed. THEN, they send your car to be detailed where it looks new again! Did I mention they even leave a thank you note in your car?! ❤ Hands down the best!

Shaun and the techs offered a 5-star Service/ treatment as always. I travel 2 hours solely to work with the folks at Jim Hudson Lexus. Use them with confidence. ( non-paid spokesman)

I enjoy the focus Jim Hudson Lexus places on a positive customer experience. I always work with Erik Due (service advisor) and Bryant Dukes (technician) and receive absolutely awesome care, service, and follow through. Because of this, I wont go anywhere else. I am looking forward to many more years of Lexus ownership.

I showed up late in the day because I was driving thru South Carolina on my way to Charlotte when my battery died at a rest stop. Once started I could not turn my car off or I would be stuck. I had a Lexus battery and went to Hudson hoping it would be under warranty. No techs were at work. Tanner got a loaner car for me, recommended a hotel, got my car fixed first thing in the morning and contacted me to let me know. They did everything they could to take care of my issue efficiently realizing my struggles being from out of town.

Great service completed as promised. They provided a video to show me what was wrong and how it was fixed. Melvin even went above and beyond to come back from home after the service department closed to arrange for my loaner vehicle!

Always a pleasure to have my car serviced at Jim Hudson Lexus and Erik Due is the best service consultant. Took great care of me and kept me updated throughout the visit.

Erik was very kind & professional & very helpful. He was very pleasant to work with.Nice personality. He earned all 5 stars.

The service I received was outstanding. My service advisor Erik Due was great he was very nice, polite, and informative about what exactly would be done to my NX. Thanks a lot Erik.

They took me in with no appointment very near the end of the day. I wanted a new key fob programmed. I was told it would be an hour and a half to two hours for everything. I actually got the car back in just under 90 minutes. The key worked perfectly and they even washed and vacuumed the car for me. Overall great experience and Erik Due is a top notch service writer. He’s very cordial and knowledgeable and made me feel very welcome. If you need anything done for your Lexus, give him a call!

Shaun Crosier was very professional in the explanation of the services needed and performed on my vehicle. He provided me with a Loaner which provided ease in transportation while my Lexus was being repaired. I appreciate the exemplary care and up to date information given while my car was being serviced. Thank you again for the phenomenal service.

Erik Due, our service consultant, was fantastic! He kept us updated and answered every question we had. He took care of all of our concerns and addressed them promptly. The video sent to us after our service was just another added bonus. Thank you for exceptional service!

Jim Hudson Lexus should provide training to other businesses on how to provide excellent customer service. Their staff members are amazing especially Samuel Mercado. He was all over the place making sure everyone was comfortable and had updates on their vehicles. He displayed a passion for his job which in turn resulted in him providing exceptional and individualized customer care! I was waiting for my vehicle however, I had to leave and Samuel had me in a courtesy vehicle in minutes! Great job Jim Hudson for hiring such remarkable staff members! I highly recommend Jim Hudson and you are still the one!

Jim Hudson Lexus consistently offers wonderful service on my vehicles. I purchased a new vehicle and they did a comprehensive analysis to make sure this vehicle would be a long-lasting investment. Sam has been my service coordinator for years and is highly professional.

Sam is always able to accommodate me when I need a service. He is professional and courteous! I give him 5 stars for his service. It is a pleasure to deal with such capable people.

My experience was great from start to finish. I was prepared to sit and wait but Tanner placed me into a courtesy vehicle. I was able to return home and get my work done. I was also delighted that Ian sent a video of my maintenance service. When I returned to get my car it was nice to have a thank you note placed in my car.

As always, San aims to please with his fabulous customer service and he succeeded again. Has me in and out as quickly. So friendly, personable, and very knowledgeable. Sam is the very reason we have been repeat customers for years now. We’ll never leave as long as he’s there!

As always, Tanner was professional and thorough. I received a personal video from the technician explaining what was done to the car. I was contacted through out the process. Thank you Tanner and Jim Hudson Lexus for another top notch experience.

Great customer service. Erik is an awesome service provider. He is patient and takes his time to explain every detail. I enjoy working with him when I visit Lexus.

My consultant was very pleasant and knowledgeable of what I needed. My vehicle was ready in a timely manner. And I can honestly say I have no complaints.

The customer service is unmatched! They drove a hour to pick up my car for an oil change and service, left a loaner vehicle for me to drive in the meantime. They then brought my car back the next day. Plus they cleaned my car inside and out. So appreciative of them!

Jim Hudson Lexus are the Best! Always Professional. Melvin Alston is Great! His kindness and Professionalism is always there! I have other vehicles from different dealerships and they cannot match the quality of service this dealership offers. I wish all my cars were a Lexus from Jim Hudson!

Great experience with my 60K servicing. I was originally told that I wouldn’t be able to get a loaner, but Tanner got me in one with no issues at all! Always feel like I’m receiving top tier treatment when working with Tanner!

Erik was very professional and courteous during my whole visit. He displayed full knowledge of what needed to be done and explained my service in an easy to understand way. He is the man!

Mr. Alston is very responsive, extremely knowledgeable. His attention to detail and my satisfaction was going above and beyond in every aspect. Great Service Department. Theseguys are very knowledgeable and professional.Excellent Customer Service.Thank YouMarguerite Kaufman

I have been a customer since 2015 and have always been impressed with the service. They are just as concerned with my cars maintenance as I am. Service writers are like friends. Turn over in the service department and to me this reveals a good organization.

Jim Hudson Lexus dealership provides exceptional maintenance service! Sam is an outstanding advisor. He cares and provides the best value for your service needs. State of the art facility, technology, and expert / certified technicians. Don’t do anywhere else! Thank you

Very professional, kept me informed of all needed repairs and concerns. Put my best interest first and he was very fair. He has always maintained a professional approach when dealing with customers.

Every visit I’ve made to Jim Hudson to get my car service has been seamless experience. The service is extremely pleasant and I’ve always left happy. Tanner Carnes has helped me the last times I’ve been there and is awesome!

Shannon kept me up to date on my engine repair and Pierre took great care of my car. Appreciate the courtesy vehicle while the repairs were completed.

Jim Hudson Lexus employees are always courteous. They manage to get repairs done on time and are somewhat flexible to handle urgent maintenance issues.

Danny was very helpful. He explained everything well. Danny had an extra touch that made my day phenomenal! LW was my technician. He sent me a video of the repairs which was awesome. He left me a note thanking me for my business. What an extra touch!My car was washed and waxed. Looked like I just bought it.What an experience!!5,000 miles cant get here fast enough!

I had a routine maintenance for my Lexus GS 350. Im always appreciative of the professionalism and attention to detail to ensure that I have a positive experience. Mr. Melvin provided me with a seamless process and he exemplifies the standard of excellence that Jim Hudson Lexus offers! Thank you again!

Shannon Stratford was very helpful, courteous, and professional. She made sure I was well taken care of. I will personally request her prior to my next service appointment.

Melvin greeted me with a warm smile and good morning. He immediately went to work accessing my car history and told me the service that would be done and the price for the service. He asked did I have any questions and told me how long it should take. He asked if I wanted a loaner for the day or did I prefer to wait. His professionalism was 100%. His knowledge, promptness, reliability and professionalism was excellent. He deserves a raise!!!!

The Jim Hudson experience is beyond words of joy. I was greeted immediately with hospitality, courtesy and explicitly. I’m looking forward to my next service date with an easement of comfort.

First class customer service. Shaun took care of us from the time we stepped foot out the car for services. He reviewed all previous services completed and recommended what we should get completed now and what could be saved for our next visit which helped split a major maintenance cost. Shaun truly is a genuine person who cares about his customers.

Service at Jim Hudson Lexus is untouchable. The service representatives are honest and are willing to work with you. Also, they have service techs in the back that have been with the company for a long time. My car runs better every time I come out of here for service. My car has 250k miles on it and still runs like a top. They have earned my respect and trust so I will be purchasing my next vehicle from them for sure.

It is always a pleasure to go to Jim Hudson Lexus! The customer service is outstanding and everyone is treated like family.Samuel Mercado assisted me and was very informative about the services being done, as well as answering all the questions I had. I appreciate your commitment to ensuring customer satisfaction!Thank you Samuel and the Jim Hudson Lexus team!

Melvin at Jim Hudson Lexus has been my service provider for many years & he has gotten better & better providing Great customer service. Melvin has always been willing & able. Never a disappointment to making sure my vehicle has the best service & that I’m taking care of to move about with my daily service as well in my independent Companies where I provide Great customer service to my Clients, Patients & Customers even while my vehicle is being serviced. Melvin is the best Service Provider.

I took my vehicle to Jim Hudson Lexus for maintenance and minor body work. Melvin was my service advisor and provided great customer service. He kept me aprised of the work being performed; how long it would take and when my vehicle would be ready. I was offered a loaner vehicle which allowed me to continue on with my day without any interruptions. All of my questions about the repairs were answered in a timely manner which allowed for a more expedient process from beginning to end. When I returned to pick up my vehicle, my car was clean and the body work was impressive. I gave 5 🌟 for customer service and wish I could give a 10. When I go to Lexus for service, Melvin is my go to Advisor for all my service needs. If you want 5 star treatment ask for Mr. Melvin Alston. Also, thank you Lexus for implementing the fastest check-out process ever. You all made my day!

I called to make an appointment and spoke to a customer care representative name Shannon. She was very polite and professional handling my call and my concerns.However, when I asked if there would be any charges she said no! When my husband arrived with the vehicle for service he was told upfront there would be a charge for rebalancing and that it was not included in my package.I had to call her manager and report that she did not inform me that rebalancing was not included in the package on my vehicle. I was very upset because I asked these questions in advance to be prepared if there were any charges.Having to call and chase down a manager and not get any follow up unless I called and left voicemails was very inconveniencing for me. I never received an apology for the misinformation and inconvenience.Excellent customer service is when you prepare the customer for all expectations. I did not receive excellence in anyway concerning this matter even though they did remove the charges it came with additional legwork from me and no follow up informing me of anything! Not pleased at all!!!

I had a great experience at the Lexus Dealer, Melvin was great he made sure I was in a loaner while my recall was getting repaired and other technical issue that I wanted to have address.

As always outstanding service at Jim Hudson Lexus. Got my car fixed and delivered to me. Im very satisfied with the entire process.

Sam, my service representative treated me woth the utmost respect and professional courtesy. Sam was informative and very helpful. Overall, a great experience.

Great service every time! Easy to work with and they always keeps your car clean.

This was my first experience at Jim Hudson Lexus on Killian Rd. I had some minor work done to the grill of my car. My transaction was a little unique because a third party (not insurance) was involved. I met with Danny chupek and he made the process seamless. He took time to explain what was found and fixed during the repair. The customer service was stellar!

I am grateful I made the switch to JH Lexus several years ago after about a 20 year loyalty to a dealership who significantly slacked off. It’s been the best transition for me. I stuck with the other dealership because I thought having a long-term relationship as a customer was necessary. It wasn’t. Jim Hudson Lexus treats me like they’ve known me forever despite the fact I was a stranger to them when I walked onto the lot for the first time. There truly exemplify extraordinary service. If you’re thinking of making a change, visit them. You’ll feel the difference from the second you step out of the vehicle you’re going to want to trade in (and up). Owning a Lexus is an overall QUALITY experience that extends well beyond the vehicle. Thanks you, Sam, for the impeccable care you provided this week when I brought my car in for routine maintenance. (Always, a shoutout to Mpumelele for ultimately leading me to my first Lexus. What a quality person.)

Melvin with the Service team has always been top-notch and always makes sure that my vehicle is serviced with care.

Service was wonderful and the price was fair! I was visiting from out of town and was very pleased with the service I received and the professionalism and willingness to help in my time of need.

Nail in my tire. Shannon was on point with handling the situation and getting me on my way. Only disappointment was i was in from out of town working at a local store 2 mins up the street and no one had time to take me back to my job. I had too use Lyft. Luckily Shannon made sure i didn’t have to use Lyft to pick up my vehicle. Thank you Shannon. For all that you do.

Jim Hudson has the Best Service Department. Everyone is very professional and will always try their best to help you. Excellent customer service!!

Love the service here. I trust their suggestions and love that you can pay via phone once your car is serviced if you are offsite and the text notifications..

I had my tires replace in a multi inspection performance on my vehicle for the good things and things recommended for my vehicle my battery was good. Samuel Whats my service advisor and has been for the last time I had my 1st vehicle inspected. Great job Jim Hudson. Samuel Mercado is the best person to have as my service advisers. I give him 5 golden stars before and now.

Excellent service department, I was very impressed with the professionalism. The waiting room was very welcoming, clean and comfortable.

Scheduled a routine service (oil change only) & to address the issue of tire sensor light not turning off after replacing all of the sensors two days prior at Costco. The dealership immediately informed us the after market product were malfunction, suggested replacing to ensure the light is off, and any other issues. The tech mentioned a cv boot leakage that needed replacement after thoroughly assessing prior work on the boot we discovered it was the left boot not the right that was completed a few years back. We agreed to the work; the dealership provided us with a loaner while they completed the work. They kept the lines of communication open from beginning to end of the process, and return the old sensors as promised. All in all this experience was superb, no complaints at this time. I recommend using them base off our recent experience.

I live in Greenville, but chose Jim Hudson Lexus because my local dealer didnt reach out to me. I was very impressed with Jim Hudsons service and communication. I will definitely use them again.

Danny was very nice. He understood my concerns and was able to help us find a solution. He was prompt and clear about the next steps. The best customer service I’ve experienced from Lexus.

Top Notch service from the phone call to make the appointment till getting my car there and picking it up.. Great Experience!! A++

I believe in keeping my vehicle serviced, so I took my Lexus in for its 55K mile service with advisor Shaun Crosier who was very knowledgeable and professional. When finished I received a text with a video of my car.I’ve been using Jim Hudson Lexus about 7 yrs now and have never had a bad experience.

The customer service is always great. They are very accommodating with pick up, drop off and loaner vehicles as needed

Jim Hudson Lexus Waiting room was comfortable and well stocked with snacks and drinks. My wait time was longer than promised but bearable. I learned that as a customer I get complimentary car wash, which is a nice perk. My service advisor Melvin was friendly and helpful. I will go back for future service.

Jim Hudson Lexus ALWAYS exceeds my expectations! Everything was done in a timely manner. Staff always makes you feel right at home!

They are extremely professional. I love these guys!!

Had a great experience, Shaun Crozier took excellent care of my vehicle and the work performed was done quickly and efficiently.

Mr. Shaun provided outstanding service and was so personable. I highly recommend Jim Hudsons Lexus Dealership in Columbia, SC.

My experience was great! Especially dealing with tanner! He’s very attentive and professional! Overall great experience

Another outstanding performance that I’ve come to expect from this very professional service department, THANK YOU!

I know Lexus is a luxury franchise but Shaun at Jim Hudson goes above and beyond. With him as my service advisor you really get what you paid for and more. He is freindly, meticulous, and prompt. Always a great job and exceptional customer service.

Melvin is always patient and professional when I bring my vehicle in for service. Also My experience was very good and I will be back to the Killian Road location.

I received excellent service on my 2015 Lexus at Jim Hudson Lexus on Killian Rd. My service advisor, Melvin Alston, gets high marks for keeping me informed during my car’s service.

Jim Hudson Lexus provides impeccable service to their customers. They are the “gold standard” in the automotive industry.

My servicio rep Daniele was as Always profesional. Friendly and accomodatibg. Great servive

Erik Due was very professional and very knowledgeable with everything that needed to be done. I highly recommend him. Thank you!!!!!

Melvin is always smiling and provides us with exceptional customer service. We trust his guidance because we have worked with him for many years

I want to take the time to thank me.erik due for the outstanding service that he give at all time thank you so much keep up the great work.

Top notch customer service experience! We will definitely continue to use Jim Hudson for all of our Lexus maintenance needs.

Everyone was very professional and courteous. They made me comfortable leaving my car for service. With this being said, I always recommend their service to those that ask. Thanks a bunch!

Sam Mercado is my service advisor and I highly recommend!!! Professional and honest!!! Love the service here!!

Melvin Austin is the best. Always so professional! Always knows my name and remembers previous conversations. I am a “raving fan” of Jim Hudson!

Erik and Tony at Jim Hudson Lexus are the best!! They truly represent the Lexus brand! I drive 120 miles to Jim Hudson for quality service and its worth it!

The work was done on time and correctly with great customer service.

The rep., was very professional, courteous and spend time explaining in detail all the questions I had regarding my service warranties. Highly recommend Erik.

Melvin is always Professional and Joy to work with. I can Trust that when I come into Jim Hudson Lexus that he will make sure everything is taken care of. Hands down...Melvin is the Best....

Did excellent professional job and very courteous staff.Melvin worked with us a few times and he was wonderful. Would highly recommend him and his service dealership .

I am fortunate to have excellent technicians and and Service Advisor Danny Chupeck. Necessary work is done efficiently and correctly every time.

I’d give my service representative Danny Chupek more than 5 stars if I could. He went above and beyond to make the experience excellent.

Melvin treated me with dignity and was very knowledgeable, kind andtreated me as a long time friend

It was a very good experience and we were pleased with the overall services. We would recommend Jim Hudson Lexus to our friends. Thank you.

Great Experience! Always please with their work and very detailed!

Service was quick and Sam was helpful and answered my questions! Very professional & attentive!

Excellent place to buy a car🤗🤗🤗!!! Lalo Bellamy one of the best sales Representative you can hope to have❤💞🥰!!! Thank you for your great service! I will send you all of my friends & Sorority sisters when they want to buy a car...Thank you again😊!!!Sam was fantastic and I hope to specifically ask for him in the future 😊!

Routine maintenance was performed. I even got a video of car and mechanic went over work done. Very nice.

Melvin helped make my visit pleasant. They repaired my car professional and gave me confidence again

Great service and the service intake reps really make you feel appreciated.

Best Dealership in the Universe!!! They really take care of you here and make you feel like a king! Excellent Customer service that just cant be beat! If you go there ask for Mr Alston. That guy is the genuine article and he goes above and beyond to get the job done when it comes to servicing and repairing your Lexus. You would be crazy not to bring your vessel here! Jim Hudson Lexus is just AWESOME!!!

This was my first experience at Jim Hudson Lexus and it couldn’t have been better! The service advisor was very friendly and professional. Although this dealership is about a 40 minute drive from my home, I will continue to have my vehicle serviced here!

Love the services Jim Hudson Lexus offers, makes one feel special👍🏻